Amber Bourque is seeking a position that utilizes her over 10 years of experience in administration and customer service roles. She has experience with EDI, accounting software, Microsoft Office, and communication. Currently she works as the Customer Service Manager at Fluke Transportation where she is also the Co-Chair of the Joint Health and Safety Committee. Previously she held supervisory and cleaning roles at Absolutely Sparkling Cleaning Services and administrative positions at TesArden LLC and The Effort Trust Company.

1. Amber Bourque 274 East 15th
Hamilton, Ontario L9A 4G3
Cell Phone: (905) 981-7312
ambertodd1921@yahoo.ca
Career Objective
I am looking for a position where my understanding of the level of professionalism and
communication required for long-term success in the field can be used to provide a
business with a highly productive employment team.
Summary
Over 10 years of progressively responsible experience as an Administrator in the
financial, industrial and private business industries. Specialties include EDI, Truckmate,
Microsoft Office, Microsoft Works, TMS, bookkeeping and accounting software, word
processing, Dictaphone, Data Sync, Epicor system, electronic mail, invoicing, AR/AP,
organization, communication, and customer service. Chair of the School Council at
George Armstrong School. Co-Chair of the Joint Health and Safety Committee at Fluke
Transportation. Certified in Canada Labour Code Part II. Recipient of the Bobby Fluke
Award (2013) for Employee of the Year.
Work Experience
Fluke Transportation, Hamilton, Ontario
Customer Service, EDI, Billing, Account Manager, Customer Service Manager
(September 2010 – present)
Customer Service
EDI
Logistics/Planning
Account Manager
Billing and Collections
Co-Chair of Joint Health and Safety Committee
Absolutely Sparkling Cleaning Services, Ancaster, Ontario
Supervisor and Cleaner (September 2008 – September 2010)
Supervisor of staff
Driving of work vehicles to various businesses and homes
Collection of payments
Commercial and residential cleaning
Estimations of new business opportunities
Customer service
Answering and relaying information to owner of the company of telephone calls and
messages from clients
Maintenance of cleaning equipment and vehicles.

2. TesArden LLC, Burlington, Ontario
Executive Assistant and Receptionist (March 2007 – December 2007)
Executive Assistant to the President and Vice President of the company
Electronic mail
Ordering of office supplies
Maintenance of office equipment
Managed employee absences and vacations
Faxing
Filing
Data entry
Basic bookkeeping
Arranging travel accommodations and meetings
Compiling data and preparation for meetings with clients
Processing Coordinator (December 2007 – July 2008)
Creation of UPC and item codes for new product development
Working with the Product Development and Production team to ensure that information
is correct on items
Item maintenance
Forecasting of item requirements and shortages
Data Sync implementation and set-up
Maintenance of items in a Global Data Pool (1Sync)
Communication with Detroit warehouse to ensure that product is shipping correctly
Customer service, including dealing with customer requirements and issues regarding
product
The Effort Trust Company, Hamilton, Ontario
Commercial Property Administrator (October 2005 – March 2007)
A/R, A/P
Typing and proofreading correspondence
Work closely with the Vice President of the company
Answer and relay telephone calls and messages
Compile data and statistics
Realty Taxes
Computerized bookkeeping and accounting
Prepare bank deposits
Prepare invoices
Communication and service to Property Managers, and Commercial Property Tenants.
Education
Flagler College August 1998 – December 1998
St. Augustine, Florida Majored in: Psychology
Bayshore High School August 1994 – June 1998
Bradenton, Florida

3. Obtained High School Diploma, Graduated in the Top 10% of graduating class