The document outlines ten outdated practices that successful property managers should stop doing to improve efficiency. It also provides strategies to remain competitive in the property management sector, emphasizing the use of technology and automation. Finally, it suggests emerging practices that will likely become standard in the industry.

1. 1 2015 © AppFolio, Inc..
10 Things Successful
Property Managers Have
Stopped Doing
@AppFolio @AptsForRent #AppFolioChat

2. 2 2015 © AppFolio, Inc..
AppFolio
• Property management and accounting
• Online rent collection (free)
• Prospect / guest card tracking
• Vacancy Marketing
• Website
• Online applications & leases
• Resident Screening
• Mobile Inspections
…So You Run A More Successful Business
Complete Solution Includes:
Web-Based Property Management Software
@AppFolio @AptsForRent #AppFolioChat

3. 3 2015 © AppFolio, Inc..
ForRent
@AppFolio @AptsForRent #AppFolioChat

4. 4 2015 © AppFolio, Inc..
Who Am I?
Nat Kunes
VP, Product Management
AppFolio Inc.

5. 5 2015 © AppFolio, Inc..
10 Outdated
Practices You
Should Stop
Doing

6. 6 2015 © AppFolio, Inc..
Relying Only
On Word Of
Mouth Owner
Advertising
1

7. 7 2015 © AppFolio, Inc..
2

8. 8 2015 © AppFolio, Inc..
Advertising
In The
Paper
3

9. 9 2015 © AppFolio, Inc..
CraigsList
4

10. 10 2015 © AppFolio, Inc..
Poll: Is CraigsList Your Current Best Source Of Leases?
A) Yes
B) No
C) Don’t Know

11. 11 2015 © AppFolio, Inc..
Paper Rental
Applications
5

12. 12 2015 © AppFolio, Inc..
6
Landlord
Verification

13. 13 2015 © AppFolio, Inc..
Paper
Leases
7

14. 14 2015 © AppFolio, Inc..
Paper Checks
8

15. 15 2015 © AppFolio, Inc..
Scanning
Invoices
9

16. 16 2015 © AppFolio, Inc..
10
Manual
Inspections

17. 17 2015 © AppFolio, Inc..
10 Ways To Stay Competitive

18. 18 2015 © AppFolio, Inc..
Measure Owner Satisfaction
1

19. 19 2015 © AppFolio, Inc..
Poll: Do You Currently Measure Your Owners Satisfaction?
A) Yes
B) No
C) Don’t Know

20. 20 2015 © AppFolio, Inc..
Smart
Pricing
2
@AppFolio @AptsForRent #AppFolioChat

21. 21 2015 © AppFolio, Inc..
Marketing
Spend
Effectiveness
3

22. 22 2015 © AppFolio, Inc..
Refresh
Screening
Procedures
4

23. 23 2015 © AppFolio, Inc..
Revisit Your Internal Policies and Procedures
5
Do You?
- Still send paper forms between on-sites and corporate
office
- Make you field workers fill out paper forms then have
someone hand enter them into the computer
- Create extra work for your accountants by not trusting
your on-site or property managers to enter simple
charges or credits

24. 24 2015 © AppFolio, Inc..
Pay Everything Electronically
6

25. 25 2015 © AppFolio, Inc..
Texting
7

26. 26 2015 © AppFolio, Inc..
Automating Your
Reconciliation
8

27. 27 2015 © AppFolio, Inc..
Poll: How Often Are You Reconciling?
A) Daily
B) Weekly
C) Monthly
D) Less Frequent or Not At All

28. 28 2015 © AppFolio, Inc..
Audit Your
Staff &
Accounting
Records
9

29. 29 2015 © AppFolio, Inc..
Collections Process
10

30. 30 2015 © AppFolio, Inc..
What Will
Become
Common
Practice?

31. 31 2015 © AppFolio, Inc..
Mobile Offices
1

32. 32 2015 © AppFolio, Inc..
Outsourcing
The
Commoditie
s
2

33. 33 2015 © AppFolio, Inc..
Poll: Are You Currently Using An Answering Service?
A) Yes
B) No
C) Don’t Know

34. 34 2015 © AppFolio, Inc..
Customer Urgency
3

35. 35 2015 © AppFolio, Inc..
4
As technology optimizes day to day
processes and functions, successful property
management companies will differentiate
themselves with amazing service…

36. 36 2015 © AppFolio, Inc..
Expanded Service Areas
5

37. 37 2015 © AppFolio, Inc..
What Have We Heard?
• 10 Things To Stop Doing
• 10 Things To Keep You Competitive
• 5 Things That Will Become Common Practice

38. 38 2015 © AppFolio, Inc..
Questions or Comments?
TWEET:
@AppFolio
@AptsForRent
#AppFolioChat
@AppFolio @AptsForRent #AppFolioChat

39. 39 2015 © AppFolio, Inc..
Thanks for attending!
facebook.com/AppFolio
facebook.com/AptsForRent
@AppFolio
@AptsForRent
@AppFolio
@AptsForRent
Join Us Online