Take back control with Automated Maintenance Workflows

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Whether you outsource maintenance to vendors, keep things in-house, or blend the two approaches, maintenance process efficiency trickles down into every aspect of your business. Resident and owner satisfaction, property values, and your own sanity can all arguably thrive or tank based on the state of your maintenance operations — which side of the line are you on today?

2021 © AppFolio, Inc. Conﬁdential
1
Take back control
with Automated
Maintenance
Workﬂows
Live demo

2021 © AppFolio, Inc. Conﬁdential
2
Welcome!
Lauren Suggett
Sr. Product Marketing Manager
AppFolio
Matt Raphaelian
Solution Engineer II
AppFolio

2021 © AppFolio, Inc. Conﬁdential
01
Meet AppFolio
02
Let’s Talk
Maintenance
03
AppFolio
Maintenance
Workﬂow Overview
3
Today’s Agenda
04
Q&A

2021 © AppFolio, Inc. Conﬁdential
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Your
accountable
technology
partner
An energetic,
mission-driven team
An award-winning
product
5 M
+
5+ million units managed
on our platform
Publicly traded on
NASDAQ
#1 fastest-growing
company 2020*
Award-winning
software & services
*From FORTUNE. © 2020 FORTUNE Media IP Limited All rights reserved. Used under license. FORTUNE and FORTUNE Media IP Limited are not
affiliated with, and do not endorse products or services of, AppFolio, Inc..
Industry leading client
satisfaction
2 W
x
New enhancements
released twice a week
2021 Sales & Customer
Service award

2021 © AppFolio, Inc. Conﬁdential
Customer-driven development
USER RESEARCH
CONTINUOUS
FEEDBACK &
ITERATION
Detailed
Discovery
MARKET
VALIDATION
Brainstorm
Ideas
Build &
Release
Customer
Feedback
Customer
Feedback
Identify & Prioritize
Opportunities
Validate
Opportunities
5

2021 © AppFolio, Inc. Conﬁdential
What is your biggest
maintenance-related challenge?
6

2021 © AppFolio, Inc. Conﬁdential
Maintenance
ineﬃciencies
impact everyone
Save
7
Property Managers
Lack of visibility and standardization leaves room for error,
miscommunication, and wasted time
Owners
Disorganized maintenance processes can lead to asset
depreciation and lack of trust in the Property Manager
Residents
Maintenance experiences are a key driver of resident
satisfaction and even your business’ reputation

2021 © AppFolio, Inc. Conﬁdential
Optimized
maintenance
beneﬁts everyone
Save
8
Property Managers
Improved visibility and control over maintenance processes
Owners
Increased conﬁdence that assets are being taken care of
Residents
Quicker response times and improved communication overall

2021 © AppFolio, Inc. Conﬁdential
9
Take back
control
AppFolio’s Maintenance features enable
property managers to optimize workﬂows
and deliver excellent service
● Work order creation and management
● Unit turn board and reporting
● Oﬄine inspections
● Smart Maintenance
● Resident maintenance surveys
9

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=== Investing In The US As A Canadian… And How To Do It RIGHT!! (feat. Erwin Szeto) === Ever been curious about Real Estate Investing in the US?? At Volition, for the past 14 years, we have been focused on helping investors invest in over $250M of real estate and generate $100M of wealth in the Toronto market, but we are always open to learning more about other business models and learning from other investors. The US has always been an intriguing market to invest in. But the US is a big place… if you’re interested in investing in the US, you probably have a lot of questions, like: ☑️ Specifically WHERE should you invest? ☑️ What are the best markets to invest in and why? ☑️ How much are property prices there? ☑️ What are the returns like? ☑️ What is cashflow like? ☑️ Compared to investing in Toronto or other cities in Ontario, what are the benefits / tradeoffs? ☑️ What ownership structure should I use? ☑️ What are the tax implications? ☑️ Can I get financing? ☑️ What are tenants like? Enter Erwin Szeto, a longtime friend of Volition. Since 2005, Erwin Szeto and his team have navigated the challenging landscape of being landlords in Ontario. Now, they are shifting their focus and guiding their clients' investments toward the more landlord-friendly environment of the USA. This decision comes after assisting Canadian clients in transacting over $440,000,000 in income properties. Faced with issues like affordability constraints, tenant-friendly laws, rent control, and rental licensing in Canada, Erwin sees a clear opportunity in the U.S. Here, there is a significant influx of investments leading to the creation of high-paying manufacturing jobs. Erwin and his clients are poised to capitalize on these opportunities where landlord rights are stronger and there is no rent control. To facilitate this transition, Erwin has partnered with and become a client of SHARE, a one-stop-shop U.S. Asset Manager. Founded by Canadians for Canadians, SHARE enables as passive an ownership experience as possible for landlords in the U.S., while still maintaining direct, 100% ownership. Erwin is “Making Real Estate Investing Great Again”!! Website: https://www.infinitywealth.ca/ Facebook: https://www.facebook.com/iwinrealestate and https://www.facebook.com/ErwinSzetoOfficial Podcast: https://www.truthaboutrealestateinvesting.ca/ Instagram: https://www.instagram.com/iwinrealestate/ and https://www.instagram.com/erwinszeto/

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Tersane Suites Residences is a luxurious real estate project located in the heart of Istanbul, next to the beautiful Golden Horn. This unique development offers hotel concept residences with Rixos management, making it the perfect choice for both homeowners and investors. The Tersane Suites Residences offers a wide range of options, from studio apartments to spacious four-bedroom units, all designed to the highest standard. The suites are finished with high-quality materials and feature modern, open-plan living spaces, fully-equipped kitchens, and large balconies with stunning views of the city and sea. One of the standout features of Tersane Suites Residences is the Rixos management, which provides a truly exclusive and upscale living experience. Residents will have access to a range of luxury amenities, including a fitness center, spa, and indoor and outdoor swimming pools. Plus, the on-site restaurants and cafes provide a taste of the local and international cuisine. The Tersane Suites Residences also offers a great opportunity for investors, as it provides a rental guarantee program. This means that investors can enjoy a steady income stream, with the peace of mind that their property is being managed by a reputable and experienced team. The location of Tersane Suites Residences is also unbeatable, with easy access to the city’s main transportation links and within close proximity to the historic center, making it the perfect base for exploring all that Istanbul has to offer.

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Implemented by Rams Global in Bahcelievler, the Rams Garden Bahcelievler Apartments includes 796 residences of different types from 2+1 to 5+1. Next to the project, which will have 33 thousand square meters of green area, there will be 42 thousand 300 square meters of woodland. There will also be a 210-meter-long pond in the landscape of the project. There are 94.5 square meters of green space per flat. Rams Garden Bahcelievler Apartments, which has 8 times more green space than the average of Istanbul with its 33 thousand square meters of green area located within a total of 75 thousand square meters, offers various housing options from 2+1 to 5+1.RAMS Garden has brought a lifeline to the construction industry. Rams Global, which has signed projects in many places from Dubai to Phuket and delivered more than 20 thousand residences, is now starting new projects in Istanbul. Rams Garden Bahcelievler is located 9 minutes from Metroport AVM, 5 minutes from Marmara Forum AVM, 12 minutes from Kazlıçeşme beach, 9 minutes from Yıldız Technical University, 7 minutes from Istinye University, 9 minutes from Ramada Hotel and Medicana Hospital. https://listingturkey.com/property/rams-garden-bahcelievler-apartments/

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2. 2021 © AppFolio, Inc. Conﬁdential 2 Welcome! Lauren Suggett Sr. Product Marketing Manager AppFolio Matt Raphaelian Solution Engineer II AppFolio

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