It’s time to start Spring Cleaning – your team’s resident relation skills! Retire old buzzwords like “Customer Service,” “Building Rapport,” and “Closing the Deal.” These terms sort your current and prospective renters into boxes, but a more personal touch is the best way to make a positive impact on your customers, and your vacancy rates! In today’s digital world where online reputation and word-of-mouth references are key to a thriving business, property managers who don’t put customers first will lose out to a competitor who does. Join “The Apartment Doctor” Doug Chasick as he looks at working with a property management company from the renter’s perspective, and how you can work toward creating a resident experience that exceeds your current customers’ expectations and attracts new business daily.

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RX – Your Prescription for Crafting a
Better Resident Experience
presented by:

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• Property management and accounting
• Online rent collection (free)
• Prospect / guest card tracking
• Vacancy Marketing
• Websites
• Online applications & leases
• Resident Screening
• Mobile Inspections
… So You Run A More Successful Business
Web-Based Property Management Software
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Hello!Doug Chasick, CPM®, CAPS, CAS
The Apartment Doctor™
Twitter - @aptdoctor
Online – aptdoctor.com

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it’s all about them

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what did you promise?

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11. get/set expectations

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what’s important?

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the new golden rule

19. then

20. now

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how do you amaze?

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it’s all about them

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ThanksQuestions or Comments?
The Apartment Doctor™
Twitter - @aptdoctor
Online – aptdoctor.com
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