The document presents a webinar focused on maximizing operational efficiency in maintenance processes within the property management sector, highlighting the importance of effective maintenance. It discusses key challenges, such as staffing shortages and resident dissatisfaction, while also introducing solutions like the Happy Force virtual maintenance service to enhance revenue and resident satisfaction. Attendees are encouraged to engage through questions and provide feedback via a post-webinar survey.

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2. Maximizing
operational
efficiency:
Fine-tune your maintenance process
and boost NOI
We’ll get
started soon

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Maximizing
operational
efficiency:
Fine-tune your maintenance process
and boost NOI

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As an attendee:
● Please ask questions in the Q&A box during our presentation
● You will not be able to engage with the speaker via audio
● Don’t be shy -- when you submit questions, we will try to answer them as we go through
our presentation or at the end if there is time
And when you log off of the webinar, you’ll be presented with a survey where we’ll ask you a few
questions about what you thought, so please be sure to let us know - we really do thrive on the
feedback we receive!

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Senior Director, Industry Principal
AppFolio
Stacy Holden
Field Solution Engineer
AppFolio
Jeffrey Juarez-Palma
Founder & CEO
HappyCo
Jindou Lee
Sales Engineer
HappyCo
David Morse
Presenters

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Maximizing revenue
& profit
7
2022 survey results
Conducted March-May 2022 | 1,076 Responses
Operational efficiency
HR, staffing & recruitment

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Why is maintenance
so important?

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Top Challenging Tasks:
Operational Efficiencies
On a scale of 1-5, with 5 being the most challenging, please rate the following activities related to operational efficiencies:

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Inspire confidence that maintenance teams
and vendors are equipped with best-in-class
maintenance solutions that drive higher value
for owners and facilitate exceptional
resident experiences.

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Staffing and
vendor shortages
Faulty integrations
& lack of centralization
Resident dissatisfaction
in multifamily
Obstacles in
maintenance
workflows

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Source: U.S. Bureau of Labor Statistics
It’s hard to hire.
Job Openings: January 2020 - September 2022

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Turnover of maintenance
team each year
60%
Data source: HappyCo client data

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DEMO

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Only 31% of renters would
recommend their property manager
to a friend or colleague.
Customer
service is more
challenging
of renters were disappointed with their
property manager in the past year
74%
Source: AppFolio 2022 U.S. Resident Motivations

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1 out of 12 residents have a
positive maintenance experience
1/12
Compared to before the pandemic, how important is
responsiveness to maintenance issues now?
Data source: HappyCo client data Source: AppFolio 2022 U.S. Resident Motivations

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Increase NOI: Happy Force is a virtual maintenance
solution that is a fraction of the cost of hiring additional
onsite staff.
Maintenance workload reduction: Happy Force
technicians can solve 20%* of all work orders submitted.
Increase resident satisfaction: Our professional,
remote technicians have an average 87* NPS.
Faster problem resolution:
● Happy Force attempts to contact all residents
who submitted work orders.
● Technicians troubleshoots common,
non-emergency problems.
*Data Source: HappyCo Client Data, July-Sept. 22

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Our operations
depend on
technology

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43%
Source: PM Top Challenges and Integrations, 2022
don’t agree their
integrations live up to
their expectations

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Level up your
integrations
The AppFolio Stack™ Marketplace
seamlessly integrates the industry’s
top proptech solutions within
AppFolio Property Manager.
PM moves
out tenant
PM initiates inspection
workflow task
(pre move out / move out / move in)
Generates
conditions,
damage
Task is created
once inspection
has concluded
Work order
created in
APM
Updates
reflected in work
order
Updates to
tasks in
HappyCo
Task is
completed in
HappyCo
Work order marked
complete, unit is set
to Rent Ready

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DEMO

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Centralization
Leverage thoughtful
integrations to centralize
operations and deliver a
great experience for
residents, owners, and
team members
Modernize your maintenance
workflows with technology
Communication
Make maintenance your
competitive differentiator
and exceed resident
expectations.
Automation
Streamline workflows to
save time, reduce
frustration and give your
team the space to focus on
meaningful work.

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Would you like a customized demo
of AppFolio Property Manager?
23
Poll

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Ask us anything.
24
Questions?

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Thank you