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For information purposes only   Inclusive Customer Service From Here to There: The material contained in this presentation is for information purposes only.
[object Object],[object Object],[object Object],For information purposes only   ,[object Object]
Session AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only   Inclusive Customer Service Agenda
[object Object],For information purposes only
Context ,[object Object],[object Object],[object Object],For information purposes only
Underlying Principles of the AODA ,[object Object],[object Object],[object Object],[object Object],For information purposes only   Based on the Ontario Human Rights Code (OHRC)
The Process of  Developing the Standards ,[object Object],[object Object],For information purposes only
AODA Standards ,[object Object],[object Object],[object Object],For information purposes only
[object Object],For information purposes only   By  January 1, 2012 , Nonprofit organizations in Ontario must provide goods and services in a way that makes them accessible to people with disabilities
[object Object],For information purposes only   It can be as simple as asking “How can I help?” and making small changes to meet the need .
For information purposes only   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
AODA Overview of Disability ,[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only
For information purposes only   This material is for information purposes only.
[object Object],For information purposes only   ,[object Object],[object Object]
[object Object],For information purposes only   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],For information purposes only   As the population of Ontario ages, the percentage of Ontarians living with a disability will increase.
For information purposes only
Barriers to Accessibility ,[object Object],[object Object],[object Object],[object Object],For information purposes only
The Purpose of the  Accessibility Directorate of Ontario ,[object Object],For information purposes only
ADO’s Role in the Compliance Process ,[object Object],[object Object],[object Object],[object Object],For information purposes only
Compliance is Mandatory ,[object Object],[object Object],[object Object],For information purposes only
[object Object],For information purposes only
For information purposes only   Organizations  with 20 or more employees  have additional requirements related to documentation and reporting.
For information purposes only
Policies, Practices and Procedures ,[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only
Policies, Practices and Procedures re: Assistive devices, service animals, support person(s) ,[object Object],[object Object],[object Object],[object Object],For information purposes only
Policies, Practices and Procedures re: Communication ,[object Object],[object Object],[object Object],[object Object],For information purposes only
Policies, Practices and Procedures re: Training ,[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only
Training Must Include ,[object Object],[object Object],[object Object],[object Object],For information purposes only
For information purposes only   For information purposes only.
Organizational Process ,[object Object],[object Object],[object Object],[object Object],For information purposes only
Becoming and Staying Compliant   ,[object Object],[object Object],[object Object],[object Object],For information purposes only
Resources on USB ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only
Topics Covered ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only
For information purposes only   Inclusive Customer Service From Here to There: The material contained in this presentation is for information purposes only. Web sites www.ontario.ca /AccessON   www.volunteertoronto.ca   www.search.e-laws.gov.on.ca/en/search/#LegalAdvice
For information purposes only   Coming together is a beginning.  Keeping together is progress.  Working together is success. - Henry Ford   For information purposes only.

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