The document is the 2010-2011 accessibility plan for the Ministry of Community Safety and Correctional Services in Ontario. It summarizes achievements in 2009-2010 related to customer service, information and communication, employment, and the built environment. It also outlines commitments to continue improving accessibility, such as hosting an accessibility roundtable and creating a training review tool to incorporate accessibility. The plan demonstrates the ministry's compliance with accessibility laws and commitment to continuing progress toward the goal of an accessible Ontario by 2025.
The document is the 2008-2009 Accessibility Plan for the Ministry of Community Safety and Correctional Services. It outlines commitments to improve accessibility and comply with accessibility legislation. It discusses providing accessibility training to staff, removing barriers in facilities, and initiatives to improve accessibility to law enforcement and court services for those who are deaf or hard of hearing. The plan aims to focus on customer service, employment, built environment, and information/communication as required by the Accessibility for Ontarians with Disabilities Act, 2005.
The document is a memorandum from Rosemary N. De Caires announcing that she has been selected and has accepted positions with the Crown Agencies of the Ministry of the Attorney General and the Ministry of Community Safety and Correctional Services in Ontario, Canada. She has been appointed to clinical-criminal and civil-legal articles of clerkship. She acknowledges that each nomination and appointment through the Public Appointments Secretariat is a privilege and opportunity.
This document lists agencies of the Crown in Ontario whose accounts are audited by the Auditor General of Ontario directly or under their direction. It includes 73 agencies audited directly by the Auditor General and 4 agencies audited by another auditor under the direction of the Auditor General. The document also notes changes made during the 2008/09 fiscal year with the deletion of 3 agencies.
The document lists agencies of the Crown whose accounts are audited by the Auditor General of Ontario or another auditor under the direction of the Auditor General. There are over 40 agencies listed whose accounts are audited directly by the Auditor General. A few additional agencies have their accounts audited by another auditor but under the direction of the Auditor General. The document also notes changes made during the 2007/08 fiscal year with additions and deletions.
This memorandum from Rosemary N. De Caires shares some thoughts at the outset of a new empanelment period. It commends the administration for their contribution of time and effort in capturing memories from the previous period. The memorandum notes that the memories founded going forward will reflect a diverse community, and that this community has much to offer others, especially those who may need help. Thanks are expressed to all involved and some key supporting individuals.
This document is the 2011-2012 annual report for an organization. It highlights the key events and achievements of the past year. It thanks the administration for their continued support, which has allowed the organization to provide academic excellence and skills training to its community. It expresses hope that the community members will realize their potential and dreams.
The document is a memorandum from Rosemary N. De Caires presenting results for spring 2011 from her work with the Victim Witness Assistance Program and Office of the Children's Lawyer. It notes that she is appointed to a clinical position through the Victim Witness Assistance Program and assigned a legal position with the Office of the Children's Lawyer. It looks forward to achievements in the 2011-2012 terms.
The document is a memorandum from Rosemary N. De Caires addressed to three ministries - the Ministry of Community Safety & Correctional Services, the Ministry of Community & Social Services, and the Ministry of Children & Youth Services. It expresses her honor to participate in the selection process for articles and reports for 2011-2012 and looks forward to taking part in the recruitment and advancement happening in April 2011.
The document is the 2008-2009 Accessibility Plan for the Ministry of Community Safety and Correctional Services. It outlines commitments to improve accessibility and comply with accessibility legislation. It discusses providing accessibility training to staff, removing barriers in facilities, and initiatives to improve accessibility to law enforcement and court services for those who are deaf or hard of hearing. The plan aims to focus on customer service, employment, built environment, and information/communication as required by the Accessibility for Ontarians with Disabilities Act, 2005.
The document is a memorandum from Rosemary N. De Caires announcing that she has been selected and has accepted positions with the Crown Agencies of the Ministry of the Attorney General and the Ministry of Community Safety and Correctional Services in Ontario, Canada. She has been appointed to clinical-criminal and civil-legal articles of clerkship. She acknowledges that each nomination and appointment through the Public Appointments Secretariat is a privilege and opportunity.
This document lists agencies of the Crown in Ontario whose accounts are audited by the Auditor General of Ontario directly or under their direction. It includes 73 agencies audited directly by the Auditor General and 4 agencies audited by another auditor under the direction of the Auditor General. The document also notes changes made during the 2008/09 fiscal year with the deletion of 3 agencies.
The document lists agencies of the Crown whose accounts are audited by the Auditor General of Ontario or another auditor under the direction of the Auditor General. There are over 40 agencies listed whose accounts are audited directly by the Auditor General. A few additional agencies have their accounts audited by another auditor but under the direction of the Auditor General. The document also notes changes made during the 2007/08 fiscal year with additions and deletions.
This memorandum from Rosemary N. De Caires shares some thoughts at the outset of a new empanelment period. It commends the administration for their contribution of time and effort in capturing memories from the previous period. The memorandum notes that the memories founded going forward will reflect a diverse community, and that this community has much to offer others, especially those who may need help. Thanks are expressed to all involved and some key supporting individuals.
This document is the 2011-2012 annual report for an organization. It highlights the key events and achievements of the past year. It thanks the administration for their continued support, which has allowed the organization to provide academic excellence and skills training to its community. It expresses hope that the community members will realize their potential and dreams.
The document is a memorandum from Rosemary N. De Caires presenting results for spring 2011 from her work with the Victim Witness Assistance Program and Office of the Children's Lawyer. It notes that she is appointed to a clinical position through the Victim Witness Assistance Program and assigned a legal position with the Office of the Children's Lawyer. It looks forward to achievements in the 2011-2012 terms.
The document is a memorandum from Rosemary N. De Caires addressed to three ministries - the Ministry of Community Safety & Correctional Services, the Ministry of Community & Social Services, and the Ministry of Children & Youth Services. It expresses her honor to participate in the selection process for articles and reports for 2011-2012 and looks forward to taking part in the recruitment and advancement happening in April 2011.
The document is the 2008-2009 Accessibility Plan for the Ministry of Community Safety and Correctional Services. It outlines commitments to improve accessibility and comply with accessibility legislation. It discusses providing accessibility training to staff, removing physical barriers, and initiatives to improve accessibility of customer service, including projects to improve accessibility of law enforcement and court services for those who are deaf or hard of hearing.
This document is the Communications Regulatory Commission of Mongolia's 2010 Performance and Accountability Report. It provides an overview of the CRC, including its mission to regulate Mongolia's ICT, telecommunications, broadcasting and postal sectors. The report outlines the CRC's regulatory activities and performance in fiscal year 2010, including licensing operators, managing radio frequency spectrum, regulating tariffs, promoting competition, and implementing universal service obligations. It also discusses the CRC's organizational structure, staffing, finances and international cooperation activities.
The Grants Ontario website provides a centralized, online system for organizations in Ontario to access information about grants, apply for and manage grants, and submit reports. Previously, the grant application process involved filling out complex paper forms for each individual program. The Government of Ontario implemented the Grants Ontario system using Adobe Experience Manager to streamline and digitize the grant management process, reducing costs and inefficiencies for both applicants and the government. Over time, additional ministries and programs were added to the centralized Grants Ontario system.
Whitepaper - Driving shared services excellence in the public sectorinfoMENTUM
In June 2011, an Oracle Shared Services Forum was held in London. IT and Finance leaders from across the public sector gathered to talk about the challenges and opportunities they face in Shared Services programmes.
Accessible Design in Municipal DevelopmentsTravis Smith
The document discusses accessibility standards and guidelines in municipal developments in Ottawa, Canada. It outlines the importance of accessibility given disability statistics, and how Ottawa has implemented accessibility standards and guidelines through its Accessibility Design Standards and oversight committees. The planning process requires considering accessibility, and existing developments pose challenges to retrofitting accessibility features. Ottawa aims to be a leader in implementing accessible design for all residents.
Accessibility for Ontarians with Disabilities Act Presentation - Hospice Simcoehospicesimcoe
This document discusses Hospice Simcoe's compliance with the Accessibility for Ontarians with Disabilities Act (AODA). [1] It outlines that the AODA requires organizations provide accessible customer service and its first standard is the Customer Service Standard. [2] Hospice Simcoe's compliance will include creating accessibility policies and procedures, establishing a complaint process, and ensuring accessible communications. [3] All staff will be required to complete online AODA training through the Ministry of Community and Social Services to understand their obligations.
ITU: Promoting Web Accessibility therough Policya and the Regional Initiative...Jaroslaw Ponder
Presentation has been delivered by J.Ponder, ITU Coordinator of the Europe Region at the Meeting of the European Internet Inclusion Initiative, held in Brussels, 18 September 2015
mygovscot ‘myaccount’ is the simple and
secure sign-in service to access online public
services provided by eligible public bodies in
Scotland. It is the agreed national approach
for individuals to sign-in to online public
services within Scotland. It provides people
living in Scotland with the ability to set up an
online account, and use it to access a growing
range of online public services.
Examination of shared services in PS (Ireland)Jacek Szwarc
The document provides an examination of shared services in the Irish public service and internationally. It finds that the Irish public service has made significant progress in implementing shared services centers in a short time period, especially in the civil service and health sectors. While benefits have yet to be fully realized, international experience and business cases prepared by the sectors indicate shared services can provide substantial quantitative cost savings as well as qualitative benefits like improved efficiency and service delivery. Critical success factors for shared services include maintaining government support, tracking and realizing planned benefits, and evolving the shared services vision in line with stakeholder needs.
Accessibility for ontarians with disability act mgmt reviewjoelmarcelo73
The document provides an overview of Ontario's Accessibility for Ontarians with Disabilities Act (AODA) for managers and supervisors at Celestica Toronto. It outlines the 5 standards of the AODA, including requirements for customer service, employment, information and communications, transportation, and built environment. It notes what Celestica Toronto has implemented to comply with the standards, such as making its website accessible and developing accommodation plans for employees with disabilities. Key upcoming dates and initiatives related to AODA compliance are also mentioned.
CITIZEN-CENTRED SERVICE DELIVERY-Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services
D. BRIAN MARSON
APO International Technical Expert
Co-Founder and Senior Fellow, Institute for Citizen Centred Service
(www,iccs-isac.org)
Colombo, June 2015
The IDIP was introduced in 2004 to address infrastructure delivery challenges in South African provinces caused by a lack of capacity and institutional failures. It has gone through three phases:
1) A pilot program developed methodologies and tools in three provinces.
2) Phase 2 built on lessons from the pilot and developed the Infrastructure Delivery Management Toolkit and other tools to support infrastructure planning, procurement, and management.
3) Phase 3 focused on developing an Infrastructure Delivery Management System and establishing sustainable human resource capacity within provinces.
The IDIP aims to fully embed the IDMS through its next phase by ensuring supportive institutional environments, operational business systems and processes, established provincial capacity, and effective monitoring and reporting on infrastructure delivery.
Implementing Executive Order 13571 on Streamlining Service Delivery and Impro...GovLoop
The document provides guidance from the Office of Management and Budget to executive departments and agencies on implementing Executive Order 13571 to improve customer service. It instructs agencies to publish customer service plans, establish a task force, advance customer service through innovative technology like signature initiatives, solicit timely customer feedback, and improve online services by freezing new domains and eliminating duplicative websites.
Collaborating on Technology Service Delivery Summary report finalSabina Visser
This report summarizes a project that evaluated opportunities for Alberta municipalities to collaborate on technology service delivery. 37 representatives from 29 municipalities participated.
The project identified a range of current collaboration among municipalities, from simply sharing tools to fully sharing applications. While template and document sharing was widely agreed upon, municipalities were less inclined toward full application sharing currently.
Six key opportunity areas for collaboration were identified: replacement of recreation management systems, electronic council systems, financial systems, asset management systems, permitting systems, and disaster recovery space issues.
The report provides recommendations to further collaboration, including engaging additional business areas, exploring various collaboration models, using provided governance tools, continuing procurement document sharing, and MISA playing a leadership role in knowledge sharing
The overall grade for York Region's roads infrastructure is a B. Roads are in good condition and highly reliable, however capacity is becoming a concern, especially in urban areas, as population growth increases traffic. The condition and reliability of roads is expected to remain stable through 2013, but capacity issues may worsen without expansion of the road network.
This document discusses the development of a Business Service Support Model in Serbia to improve the quality, range, and availability of business support services. It will standardize service provision and ensure services align with the EU's Small Business Act. The model will focus on information, training, and consultancy services provided by regional development agencies and SME support organizations. It describes mapping existing services, assessing needs and quality, and ICIP's contributions to developing the model, including training, quality assurance, and adapting the model for different regional needs.
Estado Futuro fue una conferencia internacional, organizada en conjunto con la Organización para la Cooperación y el Desarrollo Económicos (OECD) el 30 y 31 de Marzo en el GAM, que abordo temáticas de innovación en el sector público, donde más de 300 expertos y actores – como Ministros, Jefes de servicio, funcionarios, académicos e innovadores públicos – compartieron experiencias sobre los desafíos que enfrentan hoy los gobiernos para diseñar e implementar sus agendas de innovación pública.
Para saber más de Estado Futuro, ingresa a www.estadofuturo.cl
The article summarizes the activities and goals of the Asia Pacific Board (APB) of the IEEE Communications Society. It discusses the structure and committees of the APB, including the Membership Development Committee, Chapters Coordination Committee, Technical Affairs Committee, Information Services Committee, and Meetings and Conferences Committee. It outlines the objectives and plans of each committee, such as organizing events, distributing information, coordinating chapters, and selecting award winners. The overall aim of the APB and its committees is to support and promote the IEEE Communications Society within the Asia Pacific region.
Global communications newsletter september 2010Arief Gunawan
The article summarizes the activities and goals of the Asia Pacific Board (APB) of the IEEE Communications Society. It discusses the structure and committees of the APB, including the Membership Development Committee, Chapters Coordination Committee, Technical Affairs Committee, Information Services Committee, and Meetings and Conferences Committee. It outlines the objectives and plans of each committee, such as organizing events, distributing information, and coordinating activities in the Asia Pacific region. It also describes the APB Young Researcher Award program.
Tanya Durlen
TfL Surface Transport Governance Journey
Successful change - good culture and governance matter
APM Governance Specific Interest Group Conference
London, 06 Oct 2016
The document is a memorandum from Rosemary N. De Caires announcing that she has been selected and has accepted positions with the Crown Agencies of the Ministry of the Attorney General and the Ministry of Community Safety and Correctional Services in Ontario, Canada. She has been appointed to clinical-criminal and civil-legal articles of clerkship. She acknowledges that each nomination and appointment through the Public Appointments Secretariat is a privilege and opportunity.
This document is a memorandum from Rosemary N. De Caires to the Ministry of Community & Social Services regarding her nomination for public appointments in spring 2011. The memorandum states that the Ministry of the Attorney General, in cooperation with the Ministry of Community Safety & Correctional Services and the Ministry of Children & Youth Services, accepted her nomination. She looks forward to participating in the joint appointments for 2011-2012.
The document is the 2008-2009 Accessibility Plan for the Ministry of Community Safety and Correctional Services. It outlines commitments to improve accessibility and comply with accessibility legislation. It discusses providing accessibility training to staff, removing physical barriers, and initiatives to improve accessibility of customer service, including projects to improve accessibility of law enforcement and court services for those who are deaf or hard of hearing.
This document is the Communications Regulatory Commission of Mongolia's 2010 Performance and Accountability Report. It provides an overview of the CRC, including its mission to regulate Mongolia's ICT, telecommunications, broadcasting and postal sectors. The report outlines the CRC's regulatory activities and performance in fiscal year 2010, including licensing operators, managing radio frequency spectrum, regulating tariffs, promoting competition, and implementing universal service obligations. It also discusses the CRC's organizational structure, staffing, finances and international cooperation activities.
The Grants Ontario website provides a centralized, online system for organizations in Ontario to access information about grants, apply for and manage grants, and submit reports. Previously, the grant application process involved filling out complex paper forms for each individual program. The Government of Ontario implemented the Grants Ontario system using Adobe Experience Manager to streamline and digitize the grant management process, reducing costs and inefficiencies for both applicants and the government. Over time, additional ministries and programs were added to the centralized Grants Ontario system.
Whitepaper - Driving shared services excellence in the public sectorinfoMENTUM
In June 2011, an Oracle Shared Services Forum was held in London. IT and Finance leaders from across the public sector gathered to talk about the challenges and opportunities they face in Shared Services programmes.
Accessible Design in Municipal DevelopmentsTravis Smith
The document discusses accessibility standards and guidelines in municipal developments in Ottawa, Canada. It outlines the importance of accessibility given disability statistics, and how Ottawa has implemented accessibility standards and guidelines through its Accessibility Design Standards and oversight committees. The planning process requires considering accessibility, and existing developments pose challenges to retrofitting accessibility features. Ottawa aims to be a leader in implementing accessible design for all residents.
Accessibility for Ontarians with Disabilities Act Presentation - Hospice Simcoehospicesimcoe
This document discusses Hospice Simcoe's compliance with the Accessibility for Ontarians with Disabilities Act (AODA). [1] It outlines that the AODA requires organizations provide accessible customer service and its first standard is the Customer Service Standard. [2] Hospice Simcoe's compliance will include creating accessibility policies and procedures, establishing a complaint process, and ensuring accessible communications. [3] All staff will be required to complete online AODA training through the Ministry of Community and Social Services to understand their obligations.
ITU: Promoting Web Accessibility therough Policya and the Regional Initiative...Jaroslaw Ponder
Presentation has been delivered by J.Ponder, ITU Coordinator of the Europe Region at the Meeting of the European Internet Inclusion Initiative, held in Brussels, 18 September 2015
mygovscot ‘myaccount’ is the simple and
secure sign-in service to access online public
services provided by eligible public bodies in
Scotland. It is the agreed national approach
for individuals to sign-in to online public
services within Scotland. It provides people
living in Scotland with the ability to set up an
online account, and use it to access a growing
range of online public services.
Examination of shared services in PS (Ireland)Jacek Szwarc
The document provides an examination of shared services in the Irish public service and internationally. It finds that the Irish public service has made significant progress in implementing shared services centers in a short time period, especially in the civil service and health sectors. While benefits have yet to be fully realized, international experience and business cases prepared by the sectors indicate shared services can provide substantial quantitative cost savings as well as qualitative benefits like improved efficiency and service delivery. Critical success factors for shared services include maintaining government support, tracking and realizing planned benefits, and evolving the shared services vision in line with stakeholder needs.
Accessibility for ontarians with disability act mgmt reviewjoelmarcelo73
The document provides an overview of Ontario's Accessibility for Ontarians with Disabilities Act (AODA) for managers and supervisors at Celestica Toronto. It outlines the 5 standards of the AODA, including requirements for customer service, employment, information and communications, transportation, and built environment. It notes what Celestica Toronto has implemented to comply with the standards, such as making its website accessible and developing accommodation plans for employees with disabilities. Key upcoming dates and initiatives related to AODA compliance are also mentioned.
CITIZEN-CENTRED SERVICE DELIVERY-Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services
D. BRIAN MARSON
APO International Technical Expert
Co-Founder and Senior Fellow, Institute for Citizen Centred Service
(www,iccs-isac.org)
Colombo, June 2015
The IDIP was introduced in 2004 to address infrastructure delivery challenges in South African provinces caused by a lack of capacity and institutional failures. It has gone through three phases:
1) A pilot program developed methodologies and tools in three provinces.
2) Phase 2 built on lessons from the pilot and developed the Infrastructure Delivery Management Toolkit and other tools to support infrastructure planning, procurement, and management.
3) Phase 3 focused on developing an Infrastructure Delivery Management System and establishing sustainable human resource capacity within provinces.
The IDIP aims to fully embed the IDMS through its next phase by ensuring supportive institutional environments, operational business systems and processes, established provincial capacity, and effective monitoring and reporting on infrastructure delivery.
Implementing Executive Order 13571 on Streamlining Service Delivery and Impro...GovLoop
The document provides guidance from the Office of Management and Budget to executive departments and agencies on implementing Executive Order 13571 to improve customer service. It instructs agencies to publish customer service plans, establish a task force, advance customer service through innovative technology like signature initiatives, solicit timely customer feedback, and improve online services by freezing new domains and eliminating duplicative websites.
Collaborating on Technology Service Delivery Summary report finalSabina Visser
This report summarizes a project that evaluated opportunities for Alberta municipalities to collaborate on technology service delivery. 37 representatives from 29 municipalities participated.
The project identified a range of current collaboration among municipalities, from simply sharing tools to fully sharing applications. While template and document sharing was widely agreed upon, municipalities were less inclined toward full application sharing currently.
Six key opportunity areas for collaboration were identified: replacement of recreation management systems, electronic council systems, financial systems, asset management systems, permitting systems, and disaster recovery space issues.
The report provides recommendations to further collaboration, including engaging additional business areas, exploring various collaboration models, using provided governance tools, continuing procurement document sharing, and MISA playing a leadership role in knowledge sharing
The overall grade for York Region's roads infrastructure is a B. Roads are in good condition and highly reliable, however capacity is becoming a concern, especially in urban areas, as population growth increases traffic. The condition and reliability of roads is expected to remain stable through 2013, but capacity issues may worsen without expansion of the road network.
This document discusses the development of a Business Service Support Model in Serbia to improve the quality, range, and availability of business support services. It will standardize service provision and ensure services align with the EU's Small Business Act. The model will focus on information, training, and consultancy services provided by regional development agencies and SME support organizations. It describes mapping existing services, assessing needs and quality, and ICIP's contributions to developing the model, including training, quality assurance, and adapting the model for different regional needs.
Estado Futuro fue una conferencia internacional, organizada en conjunto con la Organización para la Cooperación y el Desarrollo Económicos (OECD) el 30 y 31 de Marzo en el GAM, que abordo temáticas de innovación en el sector público, donde más de 300 expertos y actores – como Ministros, Jefes de servicio, funcionarios, académicos e innovadores públicos – compartieron experiencias sobre los desafíos que enfrentan hoy los gobiernos para diseñar e implementar sus agendas de innovación pública.
Para saber más de Estado Futuro, ingresa a www.estadofuturo.cl
The article summarizes the activities and goals of the Asia Pacific Board (APB) of the IEEE Communications Society. It discusses the structure and committees of the APB, including the Membership Development Committee, Chapters Coordination Committee, Technical Affairs Committee, Information Services Committee, and Meetings and Conferences Committee. It outlines the objectives and plans of each committee, such as organizing events, distributing information, coordinating chapters, and selecting award winners. The overall aim of the APB and its committees is to support and promote the IEEE Communications Society within the Asia Pacific region.
Global communications newsletter september 2010Arief Gunawan
The article summarizes the activities and goals of the Asia Pacific Board (APB) of the IEEE Communications Society. It discusses the structure and committees of the APB, including the Membership Development Committee, Chapters Coordination Committee, Technical Affairs Committee, Information Services Committee, and Meetings and Conferences Committee. It outlines the objectives and plans of each committee, such as organizing events, distributing information, and coordinating activities in the Asia Pacific region. It also describes the APB Young Researcher Award program.
Tanya Durlen
TfL Surface Transport Governance Journey
Successful change - good culture and governance matter
APM Governance Specific Interest Group Conference
London, 06 Oct 2016
The document is a memorandum from Rosemary N. De Caires announcing that she has been selected and has accepted positions with the Crown Agencies of the Ministry of the Attorney General and the Ministry of Community Safety and Correctional Services in Ontario, Canada. She has been appointed to clinical-criminal and civil-legal articles of clerkship. She acknowledges that each nomination and appointment through the Public Appointments Secretariat is a privilege and opportunity.
This document is a memorandum from Rosemary N. De Caires to the Ministry of Community & Social Services regarding her nomination for public appointments in spring 2011. The memorandum states that the Ministry of the Attorney General, in cooperation with the Ministry of Community Safety & Correctional Services and the Ministry of Children & Youth Services, accepted her nomination. She looks forward to participating in the joint appointments for 2011-2012.
This document is a memorandum from Rosemary N. De Caires presenting exclusive results from an internal review conducted in spring 2011 for the Ministry of Community & Social Services and Ministry of Community & Correctional Services. It accepts articles of internship in Ontario for 2011-2012 and looks forward to succeeding in this placement for Ontario.
The passage discusses the importance of summarization in an age of information overload. It notes that with the massive amounts of data available online, being able to quickly understand the key points of lengthy documents, articles, or reports is crucial. The ability to produce clear, concise summaries helps people filter through large amounts of information and identify what is most important or relevant to them.
The annual report summarizes the work of the Ombudsman's office for the period of April 1, 2007 to March 31, 2008. It discusses investigations conducted by the Special Ombudsman Response Team (SORT) that have led to systemic reforms in provincial organizations. It also provides statistics on complaints received and resolved during the year and case summaries of significant investigations.
This document is a memorandum from Rosemary N. De Caires addressed to the Ministry of Community Safety & Correctional Services, Ministry of Community & Social Services, and Ministry of Children & Youth Services. It thanks the ministries for considering her for an appointment and acknowledges steps taken through corporate sponsorship toward her nomination. It expresses honor at being chosen for consideration and gratitude to the ministries for their efforts.
This document is a memorandum from Rosemary N. De Caires presenting results for spring 2011 to the Ministry of Community Safety & Correctional Services and the Office of the Chief Coroner. It notes that Rosemary N. De Caires has been appointed to a clinical position with the Office of the Chief Coroner and assigned to a legal position with Legal Services through the Ministry of Community Safety & Correctional Services for the 2011-2012 terms.
The document discusses conducting a review of Ontario's Child and Family Services Act to improve outcomes and experiences for children, youth, and families. It seeks public input on how the legislation can better support key outcomes like graduation and resilience. The review also examines the Act's provisions regarding services for Indigenous persons and communities. Overall, the goal is to understand how the legislation can be updated to create a more modern, effective, and outcome-focused child and youth services system.
The document summarizes the 2010 review of Ontario's Child and Family Services Act. The review had two components: 1) examining compliance of children's aid societies with provisions regarding Aboriginal children and 2) generally reviewing the legislation to improve outcomes, modernize, and enhance client experience. Participants provided feedback on a variety of topics like outcome-based service delivery, the needs of Aboriginal children, residential services, and more. The review gathered diverse perspectives to inform updates to policies and practices supporting children and families in Ontario.
The document is a memorandum from Rosemary N. De Caires to the Ministry of Children & Youth Services regarding her 2011-2012 report for Spring 2011. It states that she has accepted a clinical position with the Victim Witness Assistance Program and a legal position with the Ministry of Children & Youth Services in cooperation with the Ministry of Community Safety & Correctional Services. It also notes that she looks forward to her accomplishments in the upcoming 2011-2012 terms.
This document summarizes an ombudsman investigation into a complaint made by a York University student regarding misreporting of her student loans and entitlements. The student claims York officials sought to expel her before she could withdraw and notified local authorities regarding her student ID card. She filed complaints that a public guardian was appointed without consent and that a law firm representing York inundated her with letters indicating the government would protect the firm's interests. The document provides background on her complaints to various government offices and organizations regarding her student loans and treatment by York officials.
The document discusses a complaint filed with the Ontario Ombudsman regarding systemic barriers in the education system. The Ombudsman investigates discrimination and issues affecting groups. The complaint originated from prolonged barriers at the root of problems in education. Unless government policies effectively address post-secondary programs and student assistance, issues at institutions like York University will continue. The Canadian Federation of Students and ProBono Law Student Canada notified the complainant that the Ombudsman's expanded investigation will occur over the next few weeks. Recent graduates and current students are asked to contribute any relevant information.
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The journey toward landing your dream job can be both exhilarating and nerve-wracking. As you navigate through the intricate web of job applications, interviews, and follow-ups, it’s crucial to steer clear of common pitfalls that could hinder your chances. Let’s delve into some of the most frequent mistakes applicants make during the job application process and explore how you can sidestep them. Plus, we’ll highlight how Alliance Job Search can enhance your local job hunt.
1. MINISTRY OF COMMUNITY
SAFETY AND
CORRECTIONAL
SERVICES
2010-2011
ODA Accessibility Plan
ISSN 1710-0569
2. Table of Contents
Introduction 1
Report on Accessibility Achievements for 2009-2010 3
Report on Accessible Customer Service Requirements 5
Information and Communication Commitments 10
Other Accessibility Commitments 12
Accessibility Improvement Initiatives to Identify, Remove or Prevent
Barriers in preparation for AODA standards currently under
development. ............................................................................................... 12
Act(s) and Regulation(s) being reviewed to Identify Barriers to Persons with
Disabilities 15
Glossary of Terms/Acronyms 16
For More Information 17
i
3. Introduction
The Accessibility for Ontarians with Disabilities Act (AODA), 2005 sets out the roadmap
to make Ontario accessible by 2025. Under this act, accessibility standards are being
developed and implemented to break down barriers in key areas of everyday life.
These standards will increase accessibility for people with disabilities in the areas of
customer service, information and communications, employment, transportation and the
built environment.
The Government of Ontario is preparing to lead the way towards an accessible
province. In 2010 the Government of Ontario was the first public service organization to
report compliance with the first standard — Accessibility Standards for Customer
Service Regulation (Ontario Regulation 429/07).
As we await the additional standards under the AODA, we are guided by the Ontario
Human Rights Code and obligations set out in the Ontarians with Disabilities Act, 2001
(ODA).
Each year, the government sets the course to prevent, identify and remove barriers
through annual accessibility plans required under the ODA.
Building on last year’s plan, the 2010-2011 accessibility plan will continue moving the
Ministry of Community Safety and Correctional Services (MCSCS) toward the goal of an
accessible province for all Ontarians.
MCSCS is committed to being an OPS leader in accessibility. As a result, we are
integrating accessibility into the MCSCS culture while continuing to maintain compliance
with the AODA Customer Service Regulation.
1
4. MCSCS accessibility initiatives include showcasing staff who have dedicated their time
and effort to accessibility causes as “accessibility champions”, hosting educational
sessions for staff on a variety of accessibility topics, and continuing to support staff and
management in integrating accessibility into their business operations.
Through the accomplishments related to the ODA in previous years, accessibility
planning has laid a strong foundation for MCSCS to build on. MCSCS will continue to
help make Ontario more accessible for people with disabilities and a more inclusive
society for all Ontarians.
To view other ministries’ Accessibility Plans please visit: Ontario.ca
2
5. Report on Accessibility Achievements
for 2009-2010
Focus Area: Customer Service
Achievements
• 94% of Ministry staff across the province have completed the OPS May I Help
You? Parts 1 and 2 training courses as of November 2010.
• 90% of Ministry managers across the province have completed the ODA:
Maximizing the Contribution of Employees with Disabilities program training
course as of November 2010.
• The Ontario Provincial Police (OPP) completed their Video Relay Interpreting
(VRI) Project. VRI equipment has been installed in one detachment and
employees have been trained on how to use the new technology.
• MCSCS has continued to work with the Ministry of the Attorney General to
implement the Site Accessibility Information Project. The Site Accessibility
Information Project was launched across the province.
• The Ministry Accessibility Council has continuously monitored the Accessibility
Intranet webpage to ensure all links are operating and to update the website with
new information.
• MCSCS created and implemented a long-term solution to track compliance with
online training requirements for the AODA Customer Service Standards that
includes quarterly reports to ensure all Ministry staff complete the training.
• Emergency Management Ontario created an on-line course for all emergency
responders and anticipates launching the product in Fall or Winter 2010.
• An internal feedback mechanism was created on the Ministry’s Accessibility
Intranet webpage to allow employees to submit ideas and suggestions about
accessibility, as well as stories about “Accessibility Champions” in the Ministry.
Focus Area: Information and Communication
Achievements
• All new Ministry forms created by eForms are in an accessible format.
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6. • The Ministry’s website is accessible by using Stellent 10GR3 as the content
management tool and is served by Windows Server 2003 Web Edition as the
hosting platform.
• The OPP website is accessible according to W3C standards and all
downloadable forms are in an accessible format.
• The Ministry hosted an accessibility lunch and learn on creating accessible
formats.
• The Ministry accessibility leads hosted educational sessions for managers and
staff on accessibility requirements and led pro-active accessibility initiatives to
integrate accessibility into the organization’s culture.
• The Ministry accessibility leads participated in consultations regarding the
upcoming accessibility standards at the request of the Ministry of Community and
Social Services and their potential implications to MCSCS and its stakeholders.
Focus Area: Employment
Achievements
• The OPP delivered nine in-person training sessions to supervisors on Disability
Management, Employment Accommodation, and Return to Work Strategies.
• The Ontario Correctional Services College conducted three EAP Services for
Managers training sessions.
• A link to employment accommodation information was posted on the MCSCS
intranet website.
Focus Area: Built Environment
Achievements
• The Ontario Police College completed two accessibility-related projects that
involved renovating an existing lounge and installing a new elevator in the
Administration building. There was also significant design work undertaken at
the Ontario Police College for a new tuck shop and training office.
• Emergency Management Ontario distributed the Disruption Notification Checklist
to all Ministry Continuity of Operations Planning (COOP) Coordinators.
• The Ministry is working to ensure built environment projects currently underway
are accessible.
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7. Report on Accessible Customer Service
Requirements
The Accessibility Standards for Customer Service (Ontario Regulation 429/07) came
into force on January 1, 2008. All OPS ministries were required to comply with the
Regulation by January 1, 2010.
The OPS was the first public organization to file their compliance report with the
Accessibility Directorate of Ontario in January 2010. In order to sustain compliance with
the Accessibility Standards for Customer Service Regulation, it is vital that ministries
continue to look for opportunities through their accessibility planning process, to
continue embed accessibility in all areas of planning, programs and policies.
Focus Area: Customer Service
Commitment: New
The Ministry will host an Accessibility Roundtable to provide a forum for participants to
discuss barriers facing persons with disabilities when interacting within the Correctional
system and ways to improve working conditions and service delivery for all within
Correctional Services.
Planned Action(s): Participants will have the opportunity to provide advice, support
and guidance to assist the Deputy Minister, Correctional Services in meeting the
requirements of provincial legislation and Ontario Public Service (OPS) directives on
accessibility.
Participants are being asked to share their expert knowledge to help shape planning in
Correctional Services to ensure accessibility requirements are met and employees,
inmates and clients alike are able to benefit equitably from the Ministry’s programs,
policies and practices.
Implementation Timeframe: November 2010 – December 2011
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8. Focus Area: Customer Service
Commitment: New – Completed
The Ministry has created a unique training review tool to ensure accessibility is
incorporated into various training programs offered in the Ministry.
Planned Action(s):
The Ministry accessibility leads partnered with various training entities in the Ministry to
create a new tool to use when reviewing curriculum. This training review tool touches
upon the key areas identified in the AODA Customer Service Standard to ensure real-
life accessibility examples encountered in the workplace are included and discussed in
current training curricula.
Implementation Timeframe: March 2010 – December 2011
Focus Area: Customer Service
Commitment: New
A joint union-employer sub-committee will examine accessibility in adult institutions.
Planned Action(s): The Accessibility for Inmates with Disabilities Committee has been
established. Its mandate is to review policies and procedures for inmates with
disabilities.
Implementation Timeframe: December 2010 – December 2011
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9. Focus Area: Customer Service
Commitment: New
Review, respond and report accessibility feedback received through various channels
by all divisions within the Ministry.
Planned Action(s):
Ministry will continue to receive and respond to accessibility feedback according to
prescribed timelines set out by the OPS Service Standards. Quarterly reports will be
provided to senior management to highlight accessibility feedback received in each
quarter to address recurring feedback.
At a Ministry level, analysis will be conducted on accessibility feedback to identify
trends. Strategies will be devised to address trends in feedback and remove any
systemic barriers that may exist.
Implementation Timeframe: January 2010 – December 2011
Focus Area: Customer Service
Commitment: New
The Ministry will host learning sessions to educate staff on a variety of accessibility-
related topics in the OPS.
Planned Action(s):
The Ministry will host quarterly accessibility lunch and learn sessions on a breadth of
accessibility topics to integrate accessibility into the Ministry’s culture. Among the
featured accessibility topics are: creating accessible documents; managing stress; and
a mental health awareness session.
Implementation Timeframe: May 2010 – December 2011
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10. Focus Area: Customer Service
Commitment: New – Completed
The Ministry accessibility leads will engage procurement subject-matter experts to
provide information on how to consider accessibility in the procurement process.
Planned Action(s): The Ministry accessibility leads hosted a presentation for
procurement subject-matter experts within MCSCS to identify ways to consider
accessibility when clients are procuring services. Upon request, the Ministry
accessibility leads participated in consultations regarding accessibility in the
procurement process.
Implementation Timeframe: January 2010 – December 2011
Focus Area: Customer Service
Commitment: Ongoing
The Ministry will continue the project to increase accessibility to law enforcement
services by members of the Deaf and hard of hearing community.
Planned Action(s): The OPP will continue to evaluate the success of the VRI project
and explore the possibility of expanding it to additional locations.
Implementation Timeframe: September 2008 – December 2011
Focus Area: Customer Service
Commitment: Ongoing
As the Ministry moves beyond the implementation phase of Accessibility Standards for
Customer Service (Ontario Regulation 429/07) the Ministry will ensure that it is in
compliance with the training requirements on an ongoing basis.
Planned Action(s): The Ministry will create quarterly reports for 2010-2011 to identify
any new employees who have not taken the mandatory accessibility training to ensure
they complete the courses. The Ministry has also created a long-term solution to
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11. tracking employees who have completed their mandatory training for accurate record-
keeping.
Implementation Timeframe: September 2008 – December 2011
Focus Area: Customer Service
Commitment: Ongoing
The Ministry will inform employees about accessibility planning and how they can
participate in related activities within the Ministry by promoting staff participation in
cultural change.
Planned Action(s):
Employees who volunteer their time to accessibility causes will be featured as Ministry
“Accessibility Champions” on the accessibility intranet page. The intent is to showcase
staff who have devoted their time and efforts to accessibility causes and encourage
others to partake in similar volunteer activities related to accessibility.
Implementation Timeframe: September 2008 – December 2011
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12. Information and Communication
Commitments
Information and the methods of communication are key to delivering many government
programs and services to the public. It is essential that we provide the same quality and
service to everyone in the province.
In anticipation of the pending standards guiding Information and Communications, the
government of Ontario is continuously looking for opportunities to prevent and remove
barriers to person with disabilities when creating, procuring, conveying, receiving or
distributing information and communications to the public.
Focus Area: Information and Communication
Commitment: New
The Ministry will continue to ensure internal and external web content is accessible
according to OPS standards.
Planned Action(s): The Ministry will continue to ensure their internet and public-facing
websites are made accessible according to corporate OPS direction.
Implementation Timeframe: December 2010 – December 2011
Focus Area: Information and Communications
Commitment: New
The Ministry will continue to build upon the knowledge acquired from the May I Help
You One and Two OPS training program on providing accessible customer service to
persons with disabilities.
Planned Action(s):
The Ministry will profile the new accessibility videos created by the Diversity Office on
the Ministry’s Accessibility Intranet website. These videos will educate staff on various
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13. accessibility-related areas to expand their knowledge on timely accessibility topics in the
OPS.
The Ministry accessibility leads participated in a pilot program conducted by a learning
organization to test user-friendliness of online accessibility-related training.
Implementation Timeframe: December 2010 – December 2011
Focus Area: Information and Communications
Commitment: New
TTY lines continue to be made available and used effectively. Policy, guidelines and
criteria for TTY lines will be available and embedded in the operation of TTY lines.
Planned Action(s): The Communications Branch will continue to ensure that staff who
are responsible for answering the TTY line are trained on how to use the device and on
the AODA Customer Service Standards through mandatory training courses.
Implementation Timeframe: December 2010 – December 2011
Focus Area: Information and Communications
Commitment: Ongoing
The Ministry will continue to ensure that any new forms developed for the public are
available in an accessible format.
Planned Action(s): Ministry will continue to work through MGS, Forms Services to
produce forms in an accessible format.
Implementation Timeframe: September 2008 – December 2011
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14. Other Accessibility Commitments
Accessibility Improvement Initiatives to Identify, Remove or
Prevent Barriers in preparation for AODA standards currently
under development.
In anticipation of the upcoming standards the Government of Ontario has planned
several corporate initiatives in the following areas, Transportation, Employment, Built
Environment and others. The goal of these focus areas is to make it easier for people
with disabilities to travel in Ontario, ensure accessibility for people with disabilities
across all stages of the employment life cycle and break down barriers in buildings.
Many of the corporate initiatives identified for 2010-2011 aim to support ministries in
their journey towards compliance with the upcoming standards.
To review a list of corporate initiatives please refer to the Ministry of Government
Services 2010-2011 Accessibility Plan.
Focus Area: Employment
Commitment: Ongoing
The Ministry will continue its efforts to ensure that managers are aware of their
responsibilities in relation to employment accommodation, return to work and
accessibility and know how to access the appropriate tools and resources as needed.
Planned Action(s): The Ministry will continue to partner with the Ontario Correctional
Services College, the Centre for Employee Health, Safety and Wellness (Ministry of
Government Services) and the Career Development Bureau (OPP) to provide
employment accommodation training opportunities to managers. The Ministry will
continue to monitor compliance with the mandatory online training module “ODA:
Maximizing the Contribution of Employees with Disabilities”. In May 2010, accessibility
was a key topic at the Correctional Services Managers meeting. David Lepofsky was
the keynote speaker and discussed how to integrate accessibility into the organizational
culture and operations.
Implementation Timeframe: September 2008 – December 2011
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15. Focus Area: Built Environment
Commitment: Ongoing
The Ministry will enhance accessibility of its new and existing buildings and facilities for
persons with disabilities.
Planned Action(s): The Ministry will incorporate the Standards for Barrier-Free Design
of Ontario Government Facilities into new facilities being built along with, where
possible, retrofitting of Ministry facilities. Additionally, through the Annual Capital Plan
accessibility considerations are made through the Rehabilitation and Remediation for
OPP detachments.
Built environment projects that are currently underway include: Forensic Services and
Coroner’s Complex; Toronto South Detention Centre/Toronto Intermittent Centre; and
South West Detention Centre.
AIS has formed a new sub-committee who will consult with subject-matter experts to
examine accessibility in new adult institutions for barrier-free design while still meeting
safety and security concerns.
The Forensic Services and Coroner’s Complex (FSCC) is currently under development
and is slated for completion late in 2012. It will house the Office of the Chief Coroner,
the Ontario Forensic Pathology Service, and the Centre of Forensic Services in a state-
of-the-art forensic facility that has included Barrier-Free Accessibility as an important
component. The barrier free design strategy includes appropriate circulation paths and
access to all levels of the facility.
The OPP has undertaken an accessibility review of its General Headquarters and
Sudbury office. Once the review is completed, recommendations will be examined.
Implementation Timeframe: September 2008 – December 2011
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16. Focus Area: Built Environment
Commitment: Ongoing
The Ministry will continue to assist with determining the most effective way to provide
access for persons with disabilities.
Planned Action(s): The Ministry continues to assist where required to provide access
for persons with disabilities to Ministry facilities, such as drop off zones. As noted
previously, new facilities and the Rehabilitation and Remediation process will
incorporate access for persons with disabilities.
Implementation Timeframe: September 2008 – December 2011
Focus Area: Built Environment
Commitment: Ongoing – Completed
Alternative Service Delivery Locations are locations which Ministries use when an
emergency or incident affects a primary service delivery location. Emergency
Management Ontario has developed a draft Alternate Service Delivery Location
Accessibility Checklist to aid in ensuring accessibility in these locations.
Planned Action(s): The Alternative Service Delivery Location Accessibility Checklist
has been completed and provided to all provincial ministries for use in Continuity of
Operations Planning.
Implementation Timeframe: September 2008 – December 2011
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17. Acts, Regulations, and Policies being
reviewed to prevent Barriers to Persons
with Disabilities
In support of the commitment to remove and prevent barriers for persons with
disabilities, the Government of Ontario will continue to review all new legislation, and
policies under development to identify and remove barriers.
This will help make services accessible to Ontarians and accommodate the needs of
people with all different abilities.
To help meet this commitment, MCSCS will use OPS corporate resources, such as the
Inclusion Lens that was recently created by the OPS Diversity Office, when undertaking
reviews of new legislation and policies under development.
The Inclusion Lens is an innovative and unique tool that takes a broad approach to
inclusion, diversity, equity and accessibility. By asking a series of key questions, the
Inclusion Lens can help identify various barriers that an individual may face in accessing
provincial programs and services.
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18. Glossary of Terms/Acronyms
AIS – Adult Institutional Services
AODA – Accessibility for Ontarians with Disabilities Act
FSCC – Forensic Services and Coroner’s Complex
MCSCS – Ministry of Community Safety and Correctional Services
ODA – Ontarians with Disabilities Act
OPP – Ontario Provincial Police
OPS – Ontario Public Service
VRI – Video Relay Interpreting
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19. For More Information
Questions or comments about the ministry’s accessibility plan are always welcome.
Please phone:
General inquiry number: 1-416-317-9911 or 1-416-326-5000
TTY number: 1-416-326-5511 or 1-866-517-0572
Toll-free number: 1-866-517-0571
E-mail: jus.g.sgcs.webmaster@ontario.ca
Ministry website address: http://www.mcscs.jus.gov.on.ca/
Visit the Ministry of Community and Social Services Accessibility Ontario web
portal. The site promotes accessibility and provides information and resources on how
to make Ontario accessible province for everyone.
Alternate formats of this document are available free upon request from:
ServiceOntario Publications
Phone: 1-800-668-9938
TTY: 1-800-268-7095
Queen’s Printer for Ontario
ISSN 1710-0569
Ce document est disponible en français.
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