Angie Chavez has over 10 years of experience in customer service roles including as an assistant manager, certified nurse assistant, host/server, and sales associate. She has strong skills in Microsoft Office, communication, problem solving and a dedication to quality work. Her most recent role was as an assistant manager at Ambassador Marketing where she assisted with recruitment, sales training and ensured sales teams had proper resources. She is bilingual in English and Spanish and obtained certifications in CPR, fire safety and as a certified nurse assistant.

1. Angie Chavez
Studio City, CA
(818)658-6801 chavezangie86@yahoo.com
SKILLS AND ABILITIES:
• Customer service skills
• Bilingual (English/Spanish)
• Proficient in Microsoft Office
• Cheerful outlook, positive attitude
• Reliable and prompt
• Resourceful problem solver
• Excellent communication skills
• Neat, efficient, thorough
• Self-motivated; quick learner
• Dedicated to highest quality of work
WORK EXPERIENCE:
Ambassador Marketing West Hills, CA
Assistant Manager 07/2014 to 04/2015
• Prepared curriculum for sales training and organized sales meetings
• Created and edited sales scripts for interaction with customers
• Assisted with recruitment, placed ads, scheduled interviews and created hiring packets
• Motivated team members and suggested additional educational sales material
• Organized motivational conference call for daily sales goals
• Guided sales representatives on proper processing of sales forms
• Ensured sales teams had proper marketing tools, technology, supplies and proper badges
• Proposed incentives, contests, prizes and bonuses
Pasadena Meadows Nursing Center Pasadena, CA
Certified Nurse Assistant 03/2014 to 06/2014
• Maintained patients stability by checking weight and vital signs
• Transported patients; answered patient call lights and requests
• Assisted with serving meals, feeding patients, ambulating and repositioning
• Provided patients’ personal hygiene
• Practiced infection control
• Documented actions by competing logs, reports and records
• Protected organizations values by keeping patients information confidential
• Updated job knowledge by participating in educational opportunities
Inland Restaurant Los Angeles, CA
Host/Server 04/2006 to 08/2011
• Greeted and welcomed arriving guests and seated them at their table
• Presented menus to guests, answered questions and made recommendations upon request
• Prepared checks that itemize and total costs and sales taxes
• Collected money for drinks and balanced cash receipts
• Maintained a clean and orderly work area

2. • Kept track of inventory, placed new orders, received and recorded deliveries accurately
Macy’s Los Angeles, CA
Sales Associate 01/2005 to 03/2006
• Greeted and assisted customers with options and advice for their shopping needs
• Inspired customers to buy, celebrated purchases and created a lasting positive impression
• Ensured dressing rooms were cleared for customers and returned merchandise to proper area
• Maintained selling floor presentations and restocked them as needed
• Handled all returns courteously and professionally
• Achieved personal sales goals and star reward goals
• Adhered to loss prevention and inventory control and compliance procedures
EDUCATION:
Glendale Community College Glendale, CA
Medical Front Office 2015
American Red Cross BLS Certified Los Angeles, CA
2014
LAFD Fire and Safety Card Los Angeles, CA
2014
American Medical Career College Los Angeles, CA
Certified Nurse Assistant 2014
Los Angeles Valley College North Hollywood, CA
General Education 2010
East Los Angeles Occupational Center Los Angeles, CA
High School Diploma 2004