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Built on technology. Driven by data.
Focused on user experience.
19	
  offices	
  spanning	
  11	
  countries
420+ employees
6 US offices
1000+ digital solutions
INDUSTRIALSOLUTIONS
RESPONSIVE STRATEGY&DESIGN
The Goal
Build	
  a	
  new	
  website	
  for	
  geindustrial.com,	
  which	
  would	
  
become	
  the	
  model	
  for	
  building	
  all	
  GE	
  websites.
The Challenges
§ Build	
  a	
  flexible platform	
  which	
  could	
  accommodate	
  all	
  
of	
  GE’s	
  digital	
  properties.
§ Create	
  a	
  content	
  management	
  workflow	
  that	
  fit	
  
seamlessly	
  into	
  GE’s	
  internal	
  workflow	
  process.
§ Create	
  a	
  common	
  look	
  and	
  feel	
  across	
  all	
  GE	
  properties.
§ Deliver	
  an	
  exceptional	
  mobile	
  experience.
The Result
• A	
  visually	
   engaging,	
  mobile-­‐friendly	
   design,	
  built	
  on	
  a	
  
robust	
  platform	
  that	
  enables	
  one	
  code	
  base	
  to	
  run	
  
dozens,	
  even	
  hundreds	
  of	
  websites.	
  Manageable	
  
framework,	
  improved	
  efficiencies,	
   and	
  reduced	
  costs.
• FFW	
  continues	
  to	
  work	
  with	
  GE	
  and	
  to	
  date,	
  has	
  helped	
  
create	
  30+	
  websites	
  across	
  products	
  and	
  regions.
The Goal
Build	
  a	
  newer,	
  faster	
  and	
  more	
  efficient	
  website,	
  accessible	
  
across	
  multiple	
  mobile	
  platforms	
  that	
  provides	
  a	
  
comforting	
  experience	
  for	
  site	
  visitors.
The Challenges
§ Maintain	
  high	
  speed	
  and	
  availability during	
  high	
  loads,	
  while	
  
also	
  providing	
  accessibility	
  to	
  older	
  browsers	
  and	
  multiple	
  
mobile	
  platforms.
§ Integration	
  with	
  the	
  Raisers	
  Edge	
  CRM.
§ Configuration	
  of	
  Drupal’s	
  roles	
  and	
  permissions	
   to	
  align	
  with	
  
the	
  Memorial’s	
  business	
   workflow	
  and	
  optimize	
  site	
  security	
  
through	
  access	
  control	
  to	
  read	
  and	
  write	
  privileges.
§ Develop	
  an	
  easy-­‐to-­‐use	
  administrative	
  control	
  panel	
  for	
  
updating	
  web	
  content	
  and	
  to	
  manage	
  donations,	
  
memberships,	
   and	
  merchandise	
  orders.	
  
The Result
• The	
  site	
  was	
  launched	
  on	
  September	
  11,	
  2011	
  welcoming	
  
over	
  one	
  million	
  visitors.	
  The	
  site	
  easily	
  handled	
  the	
  traffic	
  
spike	
  and	
  launched	
  9/11	
  Memorial’s	
  fundraising	
  efforts	
  to	
  
quickly	
  exceed	
  their	
  goal.	
  FFW	
  continues	
  work	
  with	
  9/11	
  to	
  
improve	
  user	
  experience	
  and	
  conversion.
911MEMORIAL.ORG
MOBILESTRATEGY& DESIGN
The Goal
To	
  create	
  an	
  intranet	
  solution	
  that	
  improved	
  two-­‐way	
  
communication	
  and	
  collaboration	
  between	
  Verizon	
  and	
  it’s	
  
employees	
  and	
  partners.
The Challenges
• Numerous	
  integrations	
  with	
  other	
  applications	
  and	
  services	
  
(SSO,	
  LDAP,	
  video	
  platform,	
  statistics,	
  and	
  search)
• Limiting	
  security	
  policies	
  and	
  interdependencies	
   with	
  multiple	
  
teams
• Complex	
  hardware	
  infrastructure
• Massively	
  loaded	
  application	
  with	
  high	
  availability
The Result
• Greatly	
  improved	
  editorial	
  workflow,	
  user	
  engagement	
  and	
  
two-­‐way	
  communication.	
  Verizon’s	
  portal	
  has	
  been	
  through	
  
several	
  iterations.	
  Each	
  delivered	
  ahead	
  of	
  schedule.
INTRANET PORTAL
MOBILESTRATEGY& DESIGN
enterprise	
  channel	
  partner
enterprise	
  partnerpremium	
  supporting	
  partner 1000+solutions
100% 250+
60+
• Maintain,	
  and	
  contribute	
  to
mission-­‐critical	
  Drupal	
  7	
  &	
  8	
  modules
• Exclusivemember	
  of	
  the
Large Scale Drupal Group
Drupal	
  Experience
Partnerships
Capabilities Drupal
Acquia
Certified
Developers
Drupal
Specialists
Who uses our technology?
Over	
  50%	
  of	
  the	
  Top	
  Media	
  and	
  Entertainment	
  Companies
Who uses our technology?
9	
  of	
  12	
  Top	
  Technology	
  Companies
Who uses our technology?
33%	
  of	
  Largest	
  Life	
  Sciences	
  Companies
Who uses our technology?
7	
  of	
  10	
  Top	
  Universities
• Stakeholder	
  discovery
• Discovery	
  workshop
• Stakeholder	
  interviews
• Scope	
  run
• Web	
  strategy
• Detailed	
  specifications
• Project	
  plan
• Team	
  selection
• Information	
  architecture	
  
and	
  wireframes	
  workshop
• Information	
  architecture
• Wireframes	
  -­‐ mobile	
  first
• Prototypes
• User	
  testing	
  on	
  prototypes
• Design	
  workshop
• Design	
  main	
  page	
  types
• Design	
  all	
  page	
  types
• Apply	
  design	
  on	
  prototype
• Architecture	
  workshop
• Architecture
• Development
• Migration
• Quality	
  assurance
• Audits
• Deployment
• Training
• Support	
  for	
  custom	
  	
  
development
Discovery
&	
  strategy
Planning Creative
Development	
  &
deployment
Support	
  &	
  
maintenance
Our Process
Ongoing Support &
• Training	
  for	
  your	
  staff
• Co-­‐development
• Continuous	
   delivery
• Bug	
  fixes
• Routine	
  site	
  maintenance
• Development	
  of	
  new/additional	
  site	
  features
Continuous Delivery
How can we help you?

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Intro to FFW and Drupal

  • 1. Built on technology. Driven by data. Focused on user experience.
  • 2. 19  offices  spanning  11  countries
  • 3. 420+ employees 6 US offices 1000+ digital solutions
  • 4.
  • 5. INDUSTRIALSOLUTIONS RESPONSIVE STRATEGY&DESIGN The Goal Build  a  new  website  for  geindustrial.com,  which  would   become  the  model  for  building  all  GE  websites. The Challenges § Build  a  flexible platform  which  could  accommodate  all   of  GE’s  digital  properties. § Create  a  content  management  workflow  that  fit   seamlessly  into  GE’s  internal  workflow  process. § Create  a  common  look  and  feel  across  all  GE  properties. § Deliver  an  exceptional  mobile  experience. The Result • A  visually   engaging,  mobile-­‐friendly   design,  built  on  a   robust  platform  that  enables  one  code  base  to  run   dozens,  even  hundreds  of  websites.  Manageable   framework,  improved  efficiencies,   and  reduced  costs. • FFW  continues  to  work  with  GE  and  to  date,  has  helped   create  30+  websites  across  products  and  regions.
  • 6. The Goal Build  a  newer,  faster  and  more  efficient  website,  accessible   across  multiple  mobile  platforms  that  provides  a   comforting  experience  for  site  visitors. The Challenges § Maintain  high  speed  and  availability during  high  loads,  while   also  providing  accessibility  to  older  browsers  and  multiple   mobile  platforms. § Integration  with  the  Raisers  Edge  CRM. § Configuration  of  Drupal’s  roles  and  permissions   to  align  with   the  Memorial’s  business   workflow  and  optimize  site  security   through  access  control  to  read  and  write  privileges. § Develop  an  easy-­‐to-­‐use  administrative  control  panel  for   updating  web  content  and  to  manage  donations,   memberships,   and  merchandise  orders.   The Result • The  site  was  launched  on  September  11,  2011  welcoming   over  one  million  visitors.  The  site  easily  handled  the  traffic   spike  and  launched  9/11  Memorial’s  fundraising  efforts  to   quickly  exceed  their  goal.  FFW  continues  work  with  9/11  to   improve  user  experience  and  conversion. 911MEMORIAL.ORG MOBILESTRATEGY& DESIGN
  • 7. The Goal To  create  an  intranet  solution  that  improved  two-­‐way   communication  and  collaboration  between  Verizon  and  it’s   employees  and  partners. The Challenges • Numerous  integrations  with  other  applications  and  services   (SSO,  LDAP,  video  platform,  statistics,  and  search) • Limiting  security  policies  and  interdependencies   with  multiple   teams • Complex  hardware  infrastructure • Massively  loaded  application  with  high  availability The Result • Greatly  improved  editorial  workflow,  user  engagement  and   two-­‐way  communication.  Verizon’s  portal  has  been  through   several  iterations.  Each  delivered  ahead  of  schedule. INTRANET PORTAL MOBILESTRATEGY& DESIGN
  • 8.
  • 9. enterprise  channel  partner enterprise  partnerpremium  supporting  partner 1000+solutions 100% 250+ 60+ • Maintain,  and  contribute  to mission-­‐critical  Drupal  7  &  8  modules • Exclusivemember  of  the Large Scale Drupal Group Drupal  Experience Partnerships Capabilities Drupal Acquia Certified Developers Drupal Specialists
  • 10. Who uses our technology? Over  50%  of  the  Top  Media  and  Entertainment  Companies
  • 11. Who uses our technology? 9  of  12  Top  Technology  Companies
  • 12. Who uses our technology? 33%  of  Largest  Life  Sciences  Companies
  • 13. Who uses our technology? 7  of  10  Top  Universities
  • 14. • Stakeholder  discovery • Discovery  workshop • Stakeholder  interviews • Scope  run • Web  strategy • Detailed  specifications • Project  plan • Team  selection • Information  architecture   and  wireframes  workshop • Information  architecture • Wireframes  -­‐ mobile  first • Prototypes • User  testing  on  prototypes • Design  workshop • Design  main  page  types • Design  all  page  types • Apply  design  on  prototype • Architecture  workshop • Architecture • Development • Migration • Quality  assurance • Audits • Deployment • Training • Support  for  custom     development Discovery &  strategy Planning Creative Development  & deployment Support  &   maintenance Our Process
  • 15. Ongoing Support & • Training  for  your  staff • Co-­‐development • Continuous   delivery • Bug  fixes • Routine  site  maintenance • Development  of  new/additional  site  features Continuous Delivery
  • 16. How can we help you?