Tabitha Potts has over 10 years of experience in mortgage lending and loan servicing. Her experience includes communicating with attorneys about loan modifications, reviewing portfolios to reduce delinquent loans, analyzing borrower information to determine resolution options, and directly assisting customers regarding their delinquent accounts and loan modification requests. She has held positions with increasing responsibility at Wells Fargo Mortgage, including as an FHA Home Preservation Specialist where she managed a team and oversaw daily activities.

1. Tabitha D. Potts
339 Battery Circle Lake Wylie, SC 29710
704-492-8577
tpotts1949@gmail.com
Experience:
Litigation/Mediation Specialists
January 2013-Present Wells Fargo Mortgage Charlotte, NC
Responsible for communicating with our attorneys and paralegals about the status of the loan modification
review, while tracking and logging request for needed documents. Access information on multiple systems to
inform attorney’s of loan terms, important dates and deadlines. Also responsible for reviewing and adjusting
litigated/mediated portfolios which require special handling to reduce delinquent loans within company or
investor guidelines. Became familiar with our departments workflow and procedural process, to ensure each
function was completed on the loan due to our manual process. Functions included analyzing credit
reports/account information, determine foreclosure status, researchedresolution for title/collateral issues
and restructuring payment plans if applicable.
FHA Home Preservation Specialists
January 2012—January 2013 Wells Fargo Mortgage Charlotte, NC
Maintaining applicable compliance conformity as it relates to data integrity and risk management of
delinquent portfolio FHA Home mortgage loans. Ability to handle confidential material in a professional, highly ethical
mannerensuring the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily
team activities of 10-12 team members. Setting andimplementing department goals, monitoring of closings, reviewing,
prioritizing, anddistributing daily work to meet deadlines andgoals. Providing performance feedback including
performance reviews, corrective action, schedule adherence andtraining to staff. Responsible for direct customercontact
of escalatedcalls and resolution, Managing employees withina call centerenvironment, Managing Employee s Portfolio
of loans 900-1000 loans. Coordination with multiple Servicing departments (both internal andexternal to WF) informing
the borrower of current status, options throughout the loss mitigation, loan modification, foreclosureprocess, and
liquidation process.
Bankruptcy/Foreclosure Retention Rep
July 2009-January 2012 Wells Fargo Mortgage Charlotte, NC
Handling in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly
or through appropriate channels. Preventing impending loss and increasing profitability through negotiation
and enforcement of scheduled collections. Perform general duties including the provision of telephone
support; assistSupervisors and department employees with collections effort. Responsible for reviewing the
court system Pacer to see when he customer filed bankruptcy, what chapter they were in to determine the
level of communication we could have with the customer to assistin their delinquency.

2. Mortgage Underwriter
January 2009-April 2009 Wells Fargo Mortgage (Aerotek Staffing) Charlotte, NC
Responsible for reviewing, analyzing and approving routine individual consumer requests for loan
modifications within company and industry guidelines. Reviewed credit bureau information, collateral
valuation, tax returns, financial statements, and or other supporting documentation to recommend/approve
requests. Assistedwith the calculations and preparation of reports for review to inform the customer for the
decision in regards to their current mortgage; while ensuring that credit files were current, complete, and
compliant with company standards. Made sure all foreclosure information from attorney’s were accurate and
settled before the sale date.
Education:
Southeastern Academy Kissimmee, FL
1985-1987
Business & Travel
Skills: Fidelity LPS, Pacer, Typing, DataEntry, Windows, Collections, MSOffice, Lotus Notes, 10-key