Eugenia Little has 10 years of experience conducting research and risk analysis. She currently works as an Operational Risk Analyst for Citibank performing know your customer and anti-money laundering research. Previously she has held roles at Bank of America, US Bank, and Jackson Hewitt conducting loan reviews, customer service, and tax preparation. She has strong research, problem solving, and communication skills.

1. EUGENIA LITTLE
527 Topaz Ave eugenialittle@hotmail.com 314.623.3621
St. Louis, MO 63137
SUMMARY
Administrative Professional with 10 years research experience in the multiple industries to seek employment with an organization that
offers an opportunity for advancement and growth. Highly skilled in information gathering, and investigation.
PROFESSIONAL PROFILE
Information Technology
Quality Assurance
Conflict Resolution
SharePoint
Computer Skills: Microsoft Word,
PowerPoint, Excel, Outlook, AS400
Education: Bachelor’s Business Administration-Fontbonne University, Clayton, MO
SKILLS
Citibank, NA Operational Risk Analyst II 06/2016-Present
Perform multiple researches for client compliance accuracies of Know Your Customer (KYC) platform.
Manage risk by documenting & tracking outcomes of Anti Money Laundering (AML)/Bank Secrecy Act investigations.
Analyze Know Your Customer information and transaction activity in order to successfully complete the compliance requirements.
Subject Matter Expert educating new associates on policies and procedures.
**Seasonal Employment** Jackson Hewitt Tax Service Tax Preparer 01/2014-04/2017
Complete tax forms in accordance with policies, and in compliance with legislation and Internal Revenue Service regulations.
Review financial records and documentation of expenditures to determine forms needed to prepare tax returns.
Research tax related questions, concerns, and responds to clients appropriately and within a timely manner.
Resolve client complaints, concerns and inquiries for resolution
Conduct Enhance Due Diligence and Customer Due Diligence survey to all client to ensure accurate information has been obtain and
reported to Internal Revenue Service.
US Bank, NA Relationship Manager 02/2015-06/2016
Provide borrowers a single point of contact for assistance with loss mitigation and the foreclosure process.
Facilitate borrowers' assistance programs by helping them understand options available.
Verbally provides information to borrowers on updates to loss mitigation process and foreclosure alternatives options.
Acquire additional information and documentation needed from borrowers for retention and disposition options.
Provides first class customer service though inbound, outbound phone and written communication.
Studies and abides by all regulatory and compliance requirements.
Bank of America, NA Loan Review Analyst 09/2012-06/2014
Managed risk by locating 350,000 mortgage documents to ensure organization and government compliance guidelines.
Created and streamlined security procedure for collateral file documents located by department.
Respond to internal and external audits/inquiries and recommends bank actions arising from the review.
Coordinate loan level negotiations with foreclosure attorneys and county court personnel.
Bank of America, NA Operations Consultant 06/2011-08/2012
Directed and maintained effective communication on behalf of the Office of the CEO and President.
Resolved complex concerns for customers, regulatory agencies such as Office of the Comptroller of the Currency , office of
Government Officials regarding mortgage transactions.
Engage other lines of business to support resolution of issues and concerns.
Communicate customized resolution by telephone and/or written correspondence to customers, authorized personnel and regulatory
agencies.
Bank of America, NA Vendor Administrator 04/2008-05/2011
Interact with internal partners and external vendors to influence a relationship that benefits corporation and vendors.
Perform quality control and manage data to ensure compliance with contract terms and the receipt of reliable and accurate service.
Manages time sensitive deadlines and communicates with internal and vendor partners to meet service level agreements.
Research loan information to create internal subordination agreements to ensure to meet contractual obligation.
Nexstar, Inc. acquired by Bank of America Customer Care Associate 11/2005-03/2008
Managed pipeline of 1200 first mortgage loans to ensure loan origination process met closing deadlines.
Educated customers and loan officers of documentation needed and loan conditions for first mortgage loan processing.
Provide technical support to State Farm Agents for submitting mortgage loan applications.

2. Dear Hiring Manager:
I am applying for several positions within your corporation. I believe that I would be an exceptional candidate and asset to many departments
within your organization. I’m forwarding my resume for consideration.
My career highlights include: employed as an Operational Risk Analyst II conducting high level research for employers such as Citibank, NA
and Bank of America. My problem solving skills are excellent. I believe that my work experience suggest that I would be an immediate and
significant contribution to your company. I have excellent communication skills, . Thank you for your time and consideration. I welcome the
opportunity to explore professional openings with you at your earliest convenience.
Sincerely,
Eugenia Little
Enclosed: Resume