1. Angela R. Sage sagear@yahoo.com
1225 Kinney Ave NW
Grand Rapids, MI
49534
Professional Profile
Strong teams are comprised of individuals with various levels of experience and talent who join in a
common goal and commitment. A responsibility of mine would be to become an asset to that team and
bring my strengths and talents to the table to support that common goal efficiently and efficiently.
 Insurance Billing
 Payroll
 Accounts Payable and receivable
 Invoicing
 Appointment calendar
 All office machinery
 CPT-4 and ICD-9 Coding
 HCPCS
 Transcription
 SMART – CRM Tool
 Microsoft Word, Excel, Power Point and Visio
 Customer Service
 Maximizer
 QuickBooks
 Outlook and Outlook Express
 Act 2000 – Customer database
 Medical Manager
 Terminology
 Vital Signs
 HIPPA Compliance
Professional Experience
Blue Cross Blue Shield of MI, Grand Rapids, MI
March 2005 – Current
GlidePath Private Exchange Sales Strategy– Sales Analyst – Department Administrator
Achievements:
 GlidePath Private Exchange – Group business implementation and renewal
 Mach II to Blue & Blue Surge - Successfully participated in developing, tracking and analyzing
successful incentive campaigns increasing membership by over 30,000 contracts
 Developed and delivered 1st
Quarter rate comparison report 4 years consecutively
 TPA Wrapping Restoration – HIPPA HITECH compliant program – created, developed and
participated with several areas to contact, contract and implement a compliant TIE claim file
program with TPA’s redirecting subscriber addresses – Total revenue collected $1,600,380
 SMART Resell Action Plan – developed steps to be included in the SMART system for reps across
the state to maintain consistency in the Consultative Selling Skills process
Responsibilities:
 Interdepartmental coordination
 Develop and maintain various databases for tracking and comparison purposes
 Maintain Director Level reporting – Accomplishments, Achievements, Goal Reporting
 Budget – projection, classification and validation
 Work with specialty areas to achieve common goals within Sales Strategy initiatives
West MI Provider InquiryRepresentative
Achievements:
 Developed direct knowledge of all lines of business products offered to individuals and group
coverage
 Gained valuable experience of processing rules for claims and billing procedures
 Operating systems used include – 3270, Nasco CSW, IRIS, BI3, Problem ID PIT

2. Responsibilities:
 Inquire on claims based on rejections, pricing issues and provider related to either correct or write
up for manual reviews to reprocess correctly
 Respond to providers based on return of claims either through letters or telephone
 Maintain acceptable volume of open cases
Sales and Marketing Administrative Assistant
Achievements:
 Developed and designed annual recognition events
 Serviced and redesigned Service Fee Contracts between BCBSM and area Chamber of
Commerce, ensuring dollars are allocated properly and BCBSM representation was applied
 Maintain appropriate manager calendar items
 Coordinated Agent Appreciation Griffins Events, Rampage Game Sponsorship contract and event
and co-coordinated Annual Agent Golf Outing for several years
Responsibilities:
 Compile and submit accurate budgets, expenses and other reports
 Managers appointments, meetings and email
 Managers preparedness for workgroups
 Create and submit all staff requests thru Wisebuys Procurement system
 Chamber of Commerce Ad development
 Chamber of commerce Event coordination
IDS (Insurance Data Services, Inc.) Wyoming, MI
February 2004 – March 2005
Emergency Medical Billing Specialist
EDI Specialist
Achievements:
 Developed more efficient process to track and review rejected claims
 Promoted to Electronic Billing Specialist
 Promoted to Medicare and Medicaid Specialist
Responsibilities:
Submit all electronic claims
Research, analyze and correct all returned claims
Maintain accurate claim submission reports
Superior Sales, Hudsonville, MI
October 2001 – December 2002
Accounting Support
Account Representative
Achievements:
Helped develop materials for company website
Developed accurate reporting method for out of state offices
Responsibilities:
Input all out of state sales orders
Account liaison between sales and development
Create and send all invoices
Input accounts payable and receivable

3. Superior Steel Components, Marne, MI
October 2000 – March 2001
Product Research and Development
Achievements:
Developed all outgoing sales quotes
Researched all competitor landscapes
Implemented use of customer tracking software Act 2000 to track all contacts
Responsibilities:
Tracked all sales using Maximizer database
Researched 25 states for quoting prospects
Set appointment or conference call with builder to discuss using light gauge steel trusses in the project
Received all incoming designs
Bank One, Grand Rapids, MI
October 1995 - December 1999
Positions held:
Marketing Coordinator for Investment Services
Account Representative
Lending Assistant
CSR Customer Service Representative
Teller Trainer
Branch Teller
Achievements:
Maintained accurate branch accounting records
Responsibilities:
Accurate cash accounts
Loan documentation
Open, close and update customer accounts
Education
Northwood University, Grand Rapids Campus, MI
BBA/ Business Administration/Management
Graduated Cum Laude GPA 3.54 June 2010
University of Phoenix, Grand Rapids, MI
BSB/MKT
Transferred 3.47
References
WendyMack, VPNxGenMDx - 616-901-5284 or wmack@nxgenmdx.com
KarenWentworth,ControllerBrightFormat – 616-247-1161 or Karen@brightformat.com