Rahul Jain is a finance management professional with over 10 years of experience in strategic planning, operations management, and business growth. He has expertise in accounting, cost reduction, and maximizing profits. Currently he is the Chief Marketing Manager for an IT software company focusing on marketing, sales, client relations, and data analysis. Previously he held roles as a Business Manager for a commercial bank and Senior Banker for a large UK bank where he specialized in equipment financing.
Donna Wieringa is a senior-level manager with over 20 years of experience leading customer service and quality assurance teams in the telecommunications industry. She has a track record of strategic leadership, operational transformation, and driving results through process optimization and automation. Her experience includes managing multi-site operations, developing high-performing teams, and improving the customer experience. She is currently the Director of Low Speed TDM Network Support at AT&T, overseeing four customer care centers handling over 1.2 million tickets annually.
Ethan Frounfelker is a technical support supervisor and CRM consultant engineer with over 15 years of experience in customer support, operations analysis, software implementation, and business development. He currently manages a team of 40 support engineers at Rockwell Automation, where he has improved processes and implemented CRM software. Additionally, he owns CRM Select which provides CRM consulting and implementation services to over 150 small businesses. Frounfelker has expertise in various areas including staff training, CRM solutions, product design, and sales management.
October 2010 - Marketing Roundtable - Todd SmitheeAnnArborSPARK
As marketing and sales become less discrete activities, alignment is increasingly critical. The marketing discipline now includes a wide range of functions to help identify, nurture, and close sales. This panel of industry experts will review topics like demand generation, CRM/database tools, call centers, and the best ways to integrate these elements to enable your sales force and improve their results.
How A Workflow Consultant Can Be Of BenefitGeorge Dunn
How a workflow consultant can be of benefit including workflow definition, workflow benefits and challenges, the importance of a workflow consultant, roles of a workflow consultant, and about CRE8 Independent Consultants. For more information email us at consulting@cre8inc.com or see www.cre8inc.com
The document discusses the key aspects of a successful business intelligence program. It outlines a multi-phase roadmap to success, beginning with strong executive sponsorship and building an information culture. The next phase involves serving all organizational levels with both historical and real-time data through enterprise data warehousing, business performance management, and business activity monitoring. Success is defined by strategic alignment, providing the right information to the right people at the right time, and establishing metrics to measure the impact of BI initiatives.
Rhett Ashley Rhame is a sales and operations management professional based in Decatur, Georgia with over 25 years of experience in sales, service, project management, and operations management roles. He has a proven track record of exceeding sales quotas, reducing costs, and improving efficiency in roles spanning industries such as computer systems integration, fire protection, security, and financial services. Rhame holds a B.S. in Business Administration and is proficient in IT, customer relationship management software, and emergency response training.
The document provides a summary of Andrea A. Funtila-Gutierrez's work experience and qualifications. She has over 10 years of experience in resource and capacity management at IBM, where she analyzes large amounts of data to develop reports, ensure reporting integrity, and provide insights to management. She also has experience in recruitment, having met placement targets while working at John Clements Consultants, Inc.
Rahul Jain is a finance management professional with over 10 years of experience in strategic planning, operations management, and business growth. He has expertise in accounting, cost reduction, and maximizing profits. Currently he is the Chief Marketing Manager for an IT software company focusing on marketing, sales, client relations, and data analysis. Previously he held roles as a Business Manager for a commercial bank and Senior Banker for a large UK bank where he specialized in equipment financing.
Donna Wieringa is a senior-level manager with over 20 years of experience leading customer service and quality assurance teams in the telecommunications industry. She has a track record of strategic leadership, operational transformation, and driving results through process optimization and automation. Her experience includes managing multi-site operations, developing high-performing teams, and improving the customer experience. She is currently the Director of Low Speed TDM Network Support at AT&T, overseeing four customer care centers handling over 1.2 million tickets annually.
Ethan Frounfelker is a technical support supervisor and CRM consultant engineer with over 15 years of experience in customer support, operations analysis, software implementation, and business development. He currently manages a team of 40 support engineers at Rockwell Automation, where he has improved processes and implemented CRM software. Additionally, he owns CRM Select which provides CRM consulting and implementation services to over 150 small businesses. Frounfelker has expertise in various areas including staff training, CRM solutions, product design, and sales management.
October 2010 - Marketing Roundtable - Todd SmitheeAnnArborSPARK
As marketing and sales become less discrete activities, alignment is increasingly critical. The marketing discipline now includes a wide range of functions to help identify, nurture, and close sales. This panel of industry experts will review topics like demand generation, CRM/database tools, call centers, and the best ways to integrate these elements to enable your sales force and improve their results.
How A Workflow Consultant Can Be Of BenefitGeorge Dunn
How a workflow consultant can be of benefit including workflow definition, workflow benefits and challenges, the importance of a workflow consultant, roles of a workflow consultant, and about CRE8 Independent Consultants. For more information email us at consulting@cre8inc.com or see www.cre8inc.com
The document discusses the key aspects of a successful business intelligence program. It outlines a multi-phase roadmap to success, beginning with strong executive sponsorship and building an information culture. The next phase involves serving all organizational levels with both historical and real-time data through enterprise data warehousing, business performance management, and business activity monitoring. Success is defined by strategic alignment, providing the right information to the right people at the right time, and establishing metrics to measure the impact of BI initiatives.
Rhett Ashley Rhame is a sales and operations management professional based in Decatur, Georgia with over 25 years of experience in sales, service, project management, and operations management roles. He has a proven track record of exceeding sales quotas, reducing costs, and improving efficiency in roles spanning industries such as computer systems integration, fire protection, security, and financial services. Rhame holds a B.S. in Business Administration and is proficient in IT, customer relationship management software, and emergency response training.
The document provides a summary of Andrea A. Funtila-Gutierrez's work experience and qualifications. She has over 10 years of experience in resource and capacity management at IBM, where she analyzes large amounts of data to develop reports, ensure reporting integrity, and provide insights to management. She also has experience in recruitment, having met placement targets while working at John Clements Consultants, Inc.
Bhavesh Shah has over 13 years of experience in strategic projects, operations, and customer service for insurance companies. He currently works as a Deputy Manager of Strategic Projects at TATA-AIG General Insurance, where he is responsible for preparing business requirements, managing projects, and acting as a liaison between developers and users. Previously he held roles in operations management and customer service, where he oversaw teams and ensured smooth workflows and customer satisfaction. Shah has strong skills in analysis, strategy, relationship management, and team leadership.
The document provides a digital transformation checklist for organizations with the following sections:
I. Observations on key aspects of digital transformation including the importance of digital culture and leveraging data.
II. A checklist covering critical elements of a digital transformation strategy including developing a clear vision and goals, identifying processes to digitize, ensuring the right skills and roles, and establishing strategies for technology, data, and culture change. The checklist is intended to guide organizations in planning and executing a comprehensive digital transformation.
Kendall Blansett is a project management and technical project management professional with over 15 years of experience in process development, leadership, and analytics. She has a track record of implementing process improvements that streamline workflows and increase productivity. Her areas of expertise include project management, business process mapping, team building, ERP systems, supply chain management, budgeting, and accounting. She holds a B.S. in Business Management and Project+ certification.
Mujeebur Rahmansaher has 18 years of experience leading technology teams and managing projects. He is skilled in software development methodologies and driving integration across platforms. As VP of Technology Strategy and Project Management at Deluxe AdServices, he oversees technology strategy, project identification and development, and operational support. His goals are to apply his skills to bring structure to complex organizations by developing solutions that deliver business value through tangible results.
Herbert Edwards has over 20 years of experience exceeding annual revenue goals in business software, IT services, and data solutions. He has a track record of leading high-performing sales teams to achieve multi-million dollar quotas. His expertise includes technical consultative sales, cloud solutions, contract negotiation, market segmentation, and client needs assessment.
The document discusses a CRM program at a telecommunications company in Turkey. It provides details on the program's history and structure, including the program management office and roles. It also describes key projects in the CRM program, including a case study on a campaign management project, and some common difficulties in program management.
Front-to-back Architectural Re-design for a Global Universal BankCognizant
Cognizant delivered a robust and scalable target architectural design aimed at improving operational efficiency and delivering business transformation.
This candidate has over 25 years of experience in leadership roles in call centers, including 20 years of progressive leadership. They are an organized, results-driven leader who excels at implementing initiatives, rallying teams, and delivering products on time. Their experience includes optimizing processes, implementing productivity systems, and analyzing metrics to improve performance. They are an effective communicator who creates clear presentations and delivers them with impact.
Cathy Logan is an experienced business analyst and project manager with over 7 years of experience in business development, data documentation, and process improvement. She has a track record of successfully managing system migrations and collaborating with teams to define goals and responsibilities. Her areas of expertise include leadership, management, communication, and strategic planning. Previously, she held roles at Humana where she supported clients, resolved issues, streamlined processes, and improved company performance and documentation standards.
Alice W. Doyle is seeking an administrative services position that utilizes her diverse skills. She has over 20 years of experience in procurement, inventory management, strategic sourcing, project management, and business analysis. Her background includes roles at Duke Energy Progress, DSM/Dyneema, the Department of Veterans Affairs, and BNYCP, L.P./Palmark, Inc. where she improved processes, reduced costs, and successfully managed multi-million dollar budgets.
Linto Danes Oommen is a seasoned business transformation and process re-engineering consultant with over 12 years of experience in Lean Six Sigma, project management, and consulting. He has expertise in enterprise transformation, process re-engineering, and Six Sigma tools. Oommen has worked with clients across various industries and geographies, leading projects that improved operations and delivered millions of dollars in savings and revenue. Currently seeking new opportunities, he is a Lean Six Sigma Black Belt and Project Management Professional with a strong track record of success.
Pat Hernandez is a telecommunications professional with over 20 years of experience in technical sales, training, project management, and administration. She has extensive expertise in Meridian phone systems, call accounting software, and technical training. Her career has included roles as a sales analyst developing training programs, an administrator supporting a university's phone system, and sales and marketing positions supporting technical software companies. She has strong technical skills along with training, communication, and organizational abilities.
ICD-10: Short-Term Challenges and Long-Term GainsPerficient, Inc.
This document discusses the transition from ICD-9 to ICD-10 coding which will take effect on October 1, 2014. It outlines some of the key challenges of the transition, such as the need to update clinical documentation, coding and billing processes, as well as conducting extensive education and training. An assessment of organizational readiness should be conducted to understand all areas that will be impacted. A structured program management approach is recommended to oversee the various work streams and remediation projects required to address gaps and ensure readiness across clinical, financial and analytical systems and operations.
Elizabeth Ivens is seeking a position that utilizes her extensive experience in business processes and departments across various organizations. She has over 15 years of experience managing projects, processes, data integration and customer segmentation for Syngenta Seeds. Prior to that, she held various accounting and cost analysis roles with increasing responsibility at Syngenta Seeds and Novartis. She has expertise in SAP, Excel, process improvement methodologies, and business analysis. Her objective is to take on a new challenge that leverages her cross-functional knowledge and skills.
Diana Vith is seeking an administrative or accounting position that utilizes her 20 years of experience in customer service, sales support, data entry, basic accounting, and administrative duties. She has a proven track record of providing excellent service and effectively managing projects and teams. Her background includes roles at Dex Media, Idearc Media, Verizon, and Accel Electric where she gained extensive experience in data entry, sales support, quality control, training, and financial reporting. She has strong analytical and problem-solving skills with proficiency in various software programs.
Lakshmi Kanchanapally is seeking a leadership role utilizing her over 11 years of experience in operations management, business transitions, training and development. She currently works as a Team Lead at ADP where she has experience leading teams, managing processes, and driving operational excellence. Her skills include operations, project management, customer service, and transition management.
Monika Soni is seeking a position that utilizes her 4+ years of experience in client implementations, data quality, data management, and MIS reporting. She has strong skills in Power BI, Excel, and presentations. She currently works as a Business Analyst at Accenture where she analyzes reports, creates dashboards in Power BI, and manages internal and external reporting. Previously, she worked as a Senior Data Analyst where she prepared daily, weekly, and monthly reports on airline travel spend and managed a team of 5 members.
Branch Banking Operations, Sales with Compliance & Marketing and Client Relationship Management
A keen planner, strategist & implementer in leading operations, devising marketing activities and accelerating the business growth
Proficient in handling all service activities, analyzing market trends & establishing healthy & prolonged business relations with clients.
• Competency in managing branch banking operations by ensuring that financials of the branch are under control and branch adhering to Audit & Compliance in all parameters, Know Your Customer (KYC) & Anti-Money Laundering (AML) norms at all times
• Pivotal in implementing strategies towards enhancing market penetration, business volumes & growth
• Demonstrated abilities in implementing various systems as per business needs (as-is & to-be analysis)
• Monitoring the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Formulated sales & marketing strategies & reached out to unexplored market segments/ customer groups for business expansion in those regions
• Experience in handling Branch Banking Operations, Cash transaction operations & Transaction Verifications & Authorizations, Account opening, Requests processing & Trade and Forex transactions including implementing risks management policies and controlling mechanisms, procedures & systems to detect transactions outside established parameters
• Achieved sales target and excellent audit rating for the branch compliance & service as per the regulatory guidelines of the Bank
• Effectuated business development plans for the purpose of achieving pre-designated revenue plans and equity & mutual fund investments and management
• Expertise in using Finacle (Core Banking Software) & Flexcube & mentored the team during implementation
• Proficient in building & maintaining healthy business relations with HNI corporate & institutional clients, ensuring maximum customer satisfaction
• Sound knowledge of implementing various systems as per business needs (as-is & to-be analysis) and reviewing processes
• An effective communicator with strong analytical & problem solving with skills in directing teams for running successful service & business operations
Tracy Batts has over 12 years of experience in administrative and project coordination roles. She has a proven track record of effectively interfacing with all levels of management, employees, departments, and vendors. Her areas of strength include organization, multi-tasking, communication skills, and the ability to adapt to change. She utilizes excellent coordination and writing abilities to successfully complete high-level projects.
Advanced enterprises compete differently. Business Intelligence and Data Warehousing technologies form the foundation that support and enable this differentiation. It’s more than just getting reports and analytics, it’s about scalability, security, robustness and enterprise grade information delivery that enable an insightful organization.
Management Information System (MIS) is a computer-based system that processes data into information to support management, operations, and decision-making in an organization. An MIS provides managers with tools to organize, evaluate, and manage departments efficiently. It integrates hardware, software, data, people, and procedures to provide relevant information to support organizational functions like planning, staffing, directing, and controlling. An MIS helps management make quicker, more informed decisions and minimizes information overload. It also encourages decentralization and coordination across an organization.
Management Information System (MIS) is a computer-based system that processes data into information to support management, operations, and decision-making in an organization. It provides managers with tools to organize, evaluate, and efficiently manage departments. A MIS integrates hardware, software, data, people, and procedures to facilitate information flow between all business activities and manage an organization's resources. It helps management with planning, control, performance evaluation, and decision-making through reports that summarize and analyze data in an easy-to-understand format.
Bhavesh Shah has over 13 years of experience in strategic projects, operations, and customer service for insurance companies. He currently works as a Deputy Manager of Strategic Projects at TATA-AIG General Insurance, where he is responsible for preparing business requirements, managing projects, and acting as a liaison between developers and users. Previously he held roles in operations management and customer service, where he oversaw teams and ensured smooth workflows and customer satisfaction. Shah has strong skills in analysis, strategy, relationship management, and team leadership.
The document provides a digital transformation checklist for organizations with the following sections:
I. Observations on key aspects of digital transformation including the importance of digital culture and leveraging data.
II. A checklist covering critical elements of a digital transformation strategy including developing a clear vision and goals, identifying processes to digitize, ensuring the right skills and roles, and establishing strategies for technology, data, and culture change. The checklist is intended to guide organizations in planning and executing a comprehensive digital transformation.
Kendall Blansett is a project management and technical project management professional with over 15 years of experience in process development, leadership, and analytics. She has a track record of implementing process improvements that streamline workflows and increase productivity. Her areas of expertise include project management, business process mapping, team building, ERP systems, supply chain management, budgeting, and accounting. She holds a B.S. in Business Management and Project+ certification.
Mujeebur Rahmansaher has 18 years of experience leading technology teams and managing projects. He is skilled in software development methodologies and driving integration across platforms. As VP of Technology Strategy and Project Management at Deluxe AdServices, he oversees technology strategy, project identification and development, and operational support. His goals are to apply his skills to bring structure to complex organizations by developing solutions that deliver business value through tangible results.
Herbert Edwards has over 20 years of experience exceeding annual revenue goals in business software, IT services, and data solutions. He has a track record of leading high-performing sales teams to achieve multi-million dollar quotas. His expertise includes technical consultative sales, cloud solutions, contract negotiation, market segmentation, and client needs assessment.
The document discusses a CRM program at a telecommunications company in Turkey. It provides details on the program's history and structure, including the program management office and roles. It also describes key projects in the CRM program, including a case study on a campaign management project, and some common difficulties in program management.
Front-to-back Architectural Re-design for a Global Universal BankCognizant
Cognizant delivered a robust and scalable target architectural design aimed at improving operational efficiency and delivering business transformation.
This candidate has over 25 years of experience in leadership roles in call centers, including 20 years of progressive leadership. They are an organized, results-driven leader who excels at implementing initiatives, rallying teams, and delivering products on time. Their experience includes optimizing processes, implementing productivity systems, and analyzing metrics to improve performance. They are an effective communicator who creates clear presentations and delivers them with impact.
Cathy Logan is an experienced business analyst and project manager with over 7 years of experience in business development, data documentation, and process improvement. She has a track record of successfully managing system migrations and collaborating with teams to define goals and responsibilities. Her areas of expertise include leadership, management, communication, and strategic planning. Previously, she held roles at Humana where she supported clients, resolved issues, streamlined processes, and improved company performance and documentation standards.
Alice W. Doyle is seeking an administrative services position that utilizes her diverse skills. She has over 20 years of experience in procurement, inventory management, strategic sourcing, project management, and business analysis. Her background includes roles at Duke Energy Progress, DSM/Dyneema, the Department of Veterans Affairs, and BNYCP, L.P./Palmark, Inc. where she improved processes, reduced costs, and successfully managed multi-million dollar budgets.
Linto Danes Oommen is a seasoned business transformation and process re-engineering consultant with over 12 years of experience in Lean Six Sigma, project management, and consulting. He has expertise in enterprise transformation, process re-engineering, and Six Sigma tools. Oommen has worked with clients across various industries and geographies, leading projects that improved operations and delivered millions of dollars in savings and revenue. Currently seeking new opportunities, he is a Lean Six Sigma Black Belt and Project Management Professional with a strong track record of success.
Pat Hernandez is a telecommunications professional with over 20 years of experience in technical sales, training, project management, and administration. She has extensive expertise in Meridian phone systems, call accounting software, and technical training. Her career has included roles as a sales analyst developing training programs, an administrator supporting a university's phone system, and sales and marketing positions supporting technical software companies. She has strong technical skills along with training, communication, and organizational abilities.
ICD-10: Short-Term Challenges and Long-Term GainsPerficient, Inc.
This document discusses the transition from ICD-9 to ICD-10 coding which will take effect on October 1, 2014. It outlines some of the key challenges of the transition, such as the need to update clinical documentation, coding and billing processes, as well as conducting extensive education and training. An assessment of organizational readiness should be conducted to understand all areas that will be impacted. A structured program management approach is recommended to oversee the various work streams and remediation projects required to address gaps and ensure readiness across clinical, financial and analytical systems and operations.
Elizabeth Ivens is seeking a position that utilizes her extensive experience in business processes and departments across various organizations. She has over 15 years of experience managing projects, processes, data integration and customer segmentation for Syngenta Seeds. Prior to that, she held various accounting and cost analysis roles with increasing responsibility at Syngenta Seeds and Novartis. She has expertise in SAP, Excel, process improvement methodologies, and business analysis. Her objective is to take on a new challenge that leverages her cross-functional knowledge and skills.
Diana Vith is seeking an administrative or accounting position that utilizes her 20 years of experience in customer service, sales support, data entry, basic accounting, and administrative duties. She has a proven track record of providing excellent service and effectively managing projects and teams. Her background includes roles at Dex Media, Idearc Media, Verizon, and Accel Electric where she gained extensive experience in data entry, sales support, quality control, training, and financial reporting. She has strong analytical and problem-solving skills with proficiency in various software programs.
Lakshmi Kanchanapally is seeking a leadership role utilizing her over 11 years of experience in operations management, business transitions, training and development. She currently works as a Team Lead at ADP where she has experience leading teams, managing processes, and driving operational excellence. Her skills include operations, project management, customer service, and transition management.
Monika Soni is seeking a position that utilizes her 4+ years of experience in client implementations, data quality, data management, and MIS reporting. She has strong skills in Power BI, Excel, and presentations. She currently works as a Business Analyst at Accenture where she analyzes reports, creates dashboards in Power BI, and manages internal and external reporting. Previously, she worked as a Senior Data Analyst where she prepared daily, weekly, and monthly reports on airline travel spend and managed a team of 5 members.
Branch Banking Operations, Sales with Compliance & Marketing and Client Relationship Management
A keen planner, strategist & implementer in leading operations, devising marketing activities and accelerating the business growth
Proficient in handling all service activities, analyzing market trends & establishing healthy & prolonged business relations with clients.
• Competency in managing branch banking operations by ensuring that financials of the branch are under control and branch adhering to Audit & Compliance in all parameters, Know Your Customer (KYC) & Anti-Money Laundering (AML) norms at all times
• Pivotal in implementing strategies towards enhancing market penetration, business volumes & growth
• Demonstrated abilities in implementing various systems as per business needs (as-is & to-be analysis)
• Monitoring the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Formulated sales & marketing strategies & reached out to unexplored market segments/ customer groups for business expansion in those regions
• Experience in handling Branch Banking Operations, Cash transaction operations & Transaction Verifications & Authorizations, Account opening, Requests processing & Trade and Forex transactions including implementing risks management policies and controlling mechanisms, procedures & systems to detect transactions outside established parameters
• Achieved sales target and excellent audit rating for the branch compliance & service as per the regulatory guidelines of the Bank
• Effectuated business development plans for the purpose of achieving pre-designated revenue plans and equity & mutual fund investments and management
• Expertise in using Finacle (Core Banking Software) & Flexcube & mentored the team during implementation
• Proficient in building & maintaining healthy business relations with HNI corporate & institutional clients, ensuring maximum customer satisfaction
• Sound knowledge of implementing various systems as per business needs (as-is & to-be analysis) and reviewing processes
• An effective communicator with strong analytical & problem solving with skills in directing teams for running successful service & business operations
Tracy Batts has over 12 years of experience in administrative and project coordination roles. She has a proven track record of effectively interfacing with all levels of management, employees, departments, and vendors. Her areas of strength include organization, multi-tasking, communication skills, and the ability to adapt to change. She utilizes excellent coordination and writing abilities to successfully complete high-level projects.
Advanced enterprises compete differently. Business Intelligence and Data Warehousing technologies form the foundation that support and enable this differentiation. It’s more than just getting reports and analytics, it’s about scalability, security, robustness and enterprise grade information delivery that enable an insightful organization.
Management Information System (MIS) is a computer-based system that processes data into information to support management, operations, and decision-making in an organization. An MIS provides managers with tools to organize, evaluate, and manage departments efficiently. It integrates hardware, software, data, people, and procedures to provide relevant information to support organizational functions like planning, staffing, directing, and controlling. An MIS helps management make quicker, more informed decisions and minimizes information overload. It also encourages decentralization and coordination across an organization.
Management Information System (MIS) is a computer-based system that processes data into information to support management, operations, and decision-making in an organization. It provides managers with tools to organize, evaluate, and efficiently manage departments. A MIS integrates hardware, software, data, people, and procedures to facilitate information flow between all business activities and manage an organization's resources. It helps management with planning, control, performance evaluation, and decision-making through reports that summarize and analyze data in an easy-to-understand format.
Management Information System (MIS) is a computer-based system that processes data into information to support management, operations, and decision-making in an organization. An MIS provides managers with tools like reports and dashboards to help organize, evaluate, and manage departments efficiently. It helps streamline operations and improves planning, coordination, and performance evaluation. Well-implemented MIS can reduce information overload for managers and support decentralization.
Management Information System (MIS) collects, processes, stores, and analyzes data from internal and external sources to provide information to support decision making across all levels of management. It ensures the right information is delivered to the right people at the right time. MIS components include management, information, and systems. It provides standard reports and allows custom report development. Key types of MIS are transaction processing, decision support, executive support, and customer relationship management systems. The role of MIS is to supply accurate and timely information to support planning, control, problem identification, and decision making for all management functions.
This document provides an overview of information systems for policy formulation. It discusses how information systems differ from information technology and provide key functions like collecting, processing, storing, and disseminating data to support management decision making. The document also outlines different types of information systems, how management information systems obtain data from transaction processing systems, and the impact of management information systems in making management more efficient and helping organizations monitor results.
This document discusses several technologies that help overcome limitations of standalone ERP systems:
1) Business Process Reengineering which involves fundamentally rethinking and redesigning business processes to dramatically improve performance metrics like cost, quality and speed.
2) Management Information Systems which integrate data across functional areas to provide timely information to support decision making at all management levels.
3) Decision Support Systems which facilitate and expand a manager's ability to work with different types of knowledge like data, procedures and reasoning to support decision making.
The document discusses Management Information Systems (MIS) and Decision Support Systems (DSS). It defines MIS as a system that provides information to support management decision making and operations. It defines DSS as a specialized MIS designed to support executives at all stages of decision making. DSS helps executives identify problems, select relevant data, evaluate alternatives, and make efficient, effective and economic decisions. The document outlines the key components, characteristics, types and role of DSS in providing support for semi-structured and unstructured management decisions.
Management information systems (MIS) provide managers with tools to organize, evaluate, and efficiently manage departments within an organization. An MIS includes software, databases, hardware, decision support systems, and computerized processes that enable efficient department operations. The MIS manager analyzes business problems and designs and maintains applications to solve organizational issues. The MIS plays a crucial role like the heart in the body, supplying information to all organizational elements and fulfilling information needs. A well-designed MIS impacts organizational functions, performance, and productivity by supporting efficient management and improved decision-making.
This document discusses management information systems (MIS). It defines MIS as a system that processes data into information to facilitate decision making across departments in an organization. The document outlines the objectives, characteristics, types, advantages, and need for MIS. It concludes that MIS helps analyze operational systems to support planning and control activities across an organization by automating and supporting human decision making.
Management Information System (MIS) is a computer-based system that processes data into information to support operations, management, and decision-making across departments in an organization. MIS provides managers with tools to organize, evaluate, and efficiently manage their departments. It integrates hardware, software, data, people, and procedures to facilitate planning, control, and decision-making in an organization. An effective MIS focuses on products, customers, costs, marketing, and risks to make information available for strategic decision-making.
The document provides an overview of management information systems (MIS). It discusses key topics such as:
1. The definition and purpose of MIS, which is to provide managers with reports and displays of information to support decision-making.
2. The major components of an MIS including hardware, software, databases, procedures, and personnel.
3. The functions of an MIS such as collecting data, storing and processing it, and presenting information to managers.
4. The types of MIS like executive information systems, marketing information systems, business intelligence systems, and transaction processing systems.
So in summary, the document defines MIS and discusses its purpose, components, functions, and types to provide managers with the
The document provides an overview of management information systems (MIS). It defines key concepts like data, information, systems, and information systems. It also describes different types of information systems like transaction processing systems, decision support systems, and executive information systems. The document outlines the importance of MIS for organizations and discusses how information is processed and converted into useful outputs to support management functions like planning, operations, and control. It also discusses challenges in developing MIS and how web technologies can enhance MIS communication and delivery of information to users.
Types of information systems are defined by their level and source of information. Management information systems (MIS) integrate organizational subsystems and support decision making across different management levels. An MIS contains transaction processing, reporting, decision support, and other subsystems. It can be structured by its operational elements, organizational functions, management activities, and role in decision making. Both formal and informal information flows are important, and an MIS aims to effectively integrate different information systems.
The document discusses the functions and roles of management information systems (MIS) in organizations. Some key points:
1) MIS acts as the "heart" of the organization, collecting, processing, and distributing essential information to various parts of the organization, similar to how the heart circulates blood in the body.
2) MIS supports decision-making at all levels by providing relevant and timely data and reports to managers. It helps ensure accurate, complete information is available for strategic planning, operations management, and other business functions.
3) By systematizing data collection and reporting, MIS streamlines operations, creates a shared understanding of business concepts, and allows managers to leverage analytical tools for better insights and decisions.
The document discusses the functions and roles of management information systems (MIS) in organizations. Some key points:
1) MIS acts as the "heart" of the organization, collecting, processing, and distributing essential information to various parts of the organization, similar to how the heart circulates blood in the body.
2) MIS supports decision-making at all levels by providing relevant and timely data and reports to managers. It helps ensure accurate, complete information is available for strategic planning, operations management, and other business functions.
3) By systematizing data collection and reporting, MIS streamlines operations and creates efficiencies. It brings structure and clarity to communication across an organization.
Formulating information system for large scale service firmShaida Shams
The document discusses strategic information systems (SIS) and how they can help large service firms. It defines SIS as systems that help organizations achieve long-term competitive advantages. Different types of SIS are outlined, including outward, inward, and hybrid systems. The relationship between information systems, business strategy, and management levels is explored. Transaction processing systems support operational goals, while decision support systems and executive support systems align with middle and senior management strategies respectively. Implementation strategies for information technology departments include decentralized, separate but centralized, and divisional models.
The document defines MIS as an integrated system using both man and machine to provide information to support operations, management, and decision making in an organization. It discusses the evolution of the MIS concept from initially processing and reporting data to developing information and providing tools to directly support end user decision making. The role of MIS is described as regulating and controlling information flow within an organization, similar to the heart regulating blood flow in the body. MIS supports various management functions through systems like query, analysis, modeling, and decision support systems. Finally, the document outlines the impact of MIS in making organizational functions more efficient and improving business administration through standardized processes and information alignment with corporate goals.
Management information systems (MIS) provide managers with tools to efficiently organize and evaluate departments within an organization. An MIS includes software, databases, hardware, decision support systems, and computerized processes that help managers make decisions and run departments effectively. The main goals of an MIS are to provide accurate and timely information to support decision-making, planning, control, and overall operations. Digital firms have enabled core business relationships through digital networks and technology platforms, allowing them to operate more efficiently on a global scale and adapt quickly to market changes.
Management information systems (MIS) provide managers with tools to efficiently organize and evaluate departments within an organization. An MIS includes software, databases, hardware, decision support systems, and computerized processes that help managers make decisions and run departments effectively. The main goals of an MIS are to provide accurate and timely information to support decision-making, planning, control, and overall operations. Digital firms have enabled core business relationships through digital networks and technology platforms, allowing them to operate more efficiently on a global scale and adapt quickly to market changes.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...Aleksey Savkin
The Strategy Implementation System offers a structured approach to translating stakeholder needs into actionable strategies using high-level and low-level scorecards. It involves stakeholder analysis, strategy decomposition, adoption of strategic frameworks like Balanced Scorecard or OKR, and alignment of goals, initiatives, and KPIs.
Key Components:
- Stakeholder Analysis
- Strategy Decomposition
- Adoption of Business Frameworks
- Goal Setting
- Initiatives and Action Plans
- KPIs and Performance Metrics
- Learning and Adaptation
- Alignment and Cascading of Scorecards
Benefits:
- Systematic strategy formulation and execution.
- Framework flexibility and automation.
- Enhanced alignment and strategic focus across the organization.
2. key points
• What is the role of information in Decision-Making ?
• Explain MIS application in business
• system
3. What is the role of information in
Decision-Making ?
● Information Access
Managers need rapid access to information to make decisions about strategic,
financial, marketing and operational issues.
● Data Collection
Management information systems bring together data from inside and outside the
organization.
● Collaboration
In situations where decision-making involves groups, as well as individuals,
management information systems make it easy for teams to make collaborative
decisions.
● Presentation
The reporting tools within management information systems enable decision-
makers to tailor reports to the information needs of other parties.
4. Explain MIS application in business
● MIS Applications
Many organizations are structured based on functional areas. This is often
reflected in an organizational chart.
● Financial MIS
A financial MIS provides financial information for managers to make daily
decisions on operations within the organization.
● Marketing MIS
A marketing MIS supports activities throughout the many activities of
marketing departments
5. What is meant by word 'system' ?
The notion of a system is receiving an increasing amount of attention from researchers in several
branches of sociology as well as other disciplines. To date, however, the problem of definition has
been approached in a descriptive rather than an analytic manner. Our objective is to develop a
precise logical definition and an abstract mathematical model of a system based on graph-
theoretic concepts.
6. Different kinds of system
Conceptual
Systems
• Are theoretical and
explanatory in the nature.
• Provide the much needed
clarification.
Empirical Systems
• Are very practical,
specific and also very
operational in the
nature.
• Can be based on the
conceptual system.
Open Systems
• Is open and also self
organizing in the nature.
• Is also adoptive or
adaptive to the changing
environment as it is
flexible