This document discusses Newcastle under Lyme Borough Council's implementation of a new digital platform and in-cab system to optimize waste collection routes and improve service. The key points are: 1) The council is undergoing a major service change including insourcing collection and processing their own recycling to save £0.5 million annually. 2) They use RouteSmart for route optimization and selected Bartec for an in-cab system to link to their CRM and provide real-time route updates and driver information. 3) The in-cab system provides benefits like immediate customer information, household recycling reporting, bin checks, and round analysis to reduce errors and improve service. 4) Initial results include a 40