The document discusses Liverpool City Council's website and planning portal. It notes that the website's planning pages see the most usage and allow users to search for and track applications, add comments, and make applications. The council's contact center is dedicated to planning issues and refers users to the website. Electronic planning applications have led to cost savings through reduced staff, postage, and printing costs. Future improvements may include fully electronic processing and additional mobile and notification features.

1. Better Connected
SOCITM
Birmingham

2. Pete Flynn
Technical Support Manager
Planning
Liverpool City Council

3. Liverpool City Council Website
-SOCITM findings
-LCC home Page
-How we address customer needs
-Role of the Web Team
-Most used Pages
-Use of Contact Centre
-Links to the Planning Portal

4. Liverpool City Council Website
-e-planning changes made internally to improve the
processing of Planning Applications
-Benefits of receiving electronic applications
-Cost savings
-Further Improvements

5. SOCITM Findings

6. Welcome to Liverpool City Council – LCC Home
Page

19. The Web team
-Web team manage content
-Role of the team
-Relationship
-Design Constraints
-Meeting the Customer Needs

20. Most used pages
-Search and track current applications 40%
-Add comments here
-Make an application

21. Liverpool City Council Contact Centre
-LCC first LA Contact Centre
-Dedicated Planning team
-Training in Planning
-Refer customers to Website where possible
-Advisors use Planning Portal for advice

22. Links to Planning Portal
-Planning Portal Key to website
-Links on most pages
-Underpin everything we do
-Provide invaluable advice
-Prevents duplication

23. e-Planning Changes
-On line comments direct into back office
-E-consults
-Email all correspondence including decisions etc

24. Benefits of Electronic Applications
-Documents automatically available on line
-No scanning required
-Faster validation
-Ability to consult electronically
-Easier for applicants/agents
-Better when fees paid up front

25. Cost Savings
-Reduction in staff
-Postage costs
-Printing costs
-Staff time
-Agents/Applicants

26. Future Improvements
-End to end electronic processing
-Planning Mobile
-Electronic consults for neighbours
-Planning Alerts

27. Thank you
Any Questions?