2. VISION
• Uttarakhand Jal Sansthan was facing lot of
difficulties in management and solving public
grievances. Department uses public money, therefore
is answerable to Citizens. E-Governance is the best
solution.
• With the help of NIC, department has developed
web-based Management Information System software
which helps in good management and good
governance throughout the State.
• Several facilities have been given to the Citizens
which help them to solve their day to day problems
with the department.
department to disclose under RTI are
• Many information which are mandatory for the
now
2
automatically updated.
3. 3
SALIENT FEATURES OF THE MIS
• Web based software (http://ujs.uk.gov.in) with
centralized database.
• Connection sanction, demand & collection module
works as offline in use and data are uploaded daily to
the centralized server.
• Office wise user logins.
• Role-wise permission to access various modules/sub
modules.
• Sharing of data between various modules
• Data can be maintained office-wise in all modules.
• Office Hierarchy has been mapped to Location
hierarchy (District/Block/Panchayat/village)
4. Honrable Chief Minister and Chief Secretary, Uttarakhand
Discussing MIS with Director, NIC Dehradun at capacity
building program
4
5. Good Citizen Governance Good office Management
* Customer Relation Management
System
* Connection Sanction, Billing and
Demand Collection System
* Water Quality Management
System
* Contractor, Tender and Supplier
Information System
* Scheme and Program Management
System
* Resource Management
* Personnel & Payroll Information
System
* Pension system
* Finance and WorksAccounting
System
* Material and Store Management
System
* Equipment Information System
* Court cases monitoring System
* OfficeAutomation System
* Decision Support System
* Mailing System
5
MODULES COVERED
6. 6
Customer Relations Management
• Monitoring of the consumer/ citizen complaints
• This component takes care of consumers/public grievances as well as
programme/schemes related queries
• A centralized Compliant Redressal Centre (Shikayat Niwaran Kendra) at
Dehradun with toll free number 1800-180-4100 and complaint redressal cells in
each divisional office has been established in the entire state.
• Consumer can register its complaint at Shikayat Niwaran Kendra or directly in
the departmental website.
• Consumer is given a complaint number immediately, incase of telephonic call
and confirmed through SMS, Incase of direct registration through website
complaint number is given through SMS.
• Now complaint is entered in CRM module, which will pass to concerning
offices.
7. 7
Customer Relations Management
• Officer/ Staff of Shikayat Niwaran Kendra passes the complaint to concerning
officers telephonically also.
• It is mandatory for the field staff to communicate the status of complaint
redressal to Shikayat Niwaran Kendra time to time.
• Incase of delay due to unavoidable reasons the status of action is communicated
to consumer through SMS.
• When the complaint is attended it is confirmed from the consumer only then the
complaint is closed.
• Incase of delay in action the complaint is passed to higher officers in a
prescribed time.
8. 8
Cont…...
Complaint Type & Nature
• WATER QUALITY COMPLAINTS
• WATER COMPLAINTS
• SEWER COMPLAINTS
• BILL COMPLAINTS
• EMPLOYEE COMPLAINTS
• PUBLIC AWARENESS
• OTHER COMPLAINTS
11. 11
Complaint Redressal
Mon
th
Complai
nts (No.)
Not Getting
Water
Pipe Line
Leakages
Sewer Line
chock
Contaminated
water
Rectifie
d
Not
Rectified
JAN 204 97 85 19 3 201 3
FEB 214 91 90 28 5 215 2
MAR 293 174 95 21 3 291 4
APR 327 201 67 27 32 326 5
MAY 372 299 37 24 12 370 7
JUN 514 377 66 46 25 516 5
JUL 468 356 52 25 35 470 3
AUG 543 406 57 36 44 544 2
Total 2935 2001 549 226 159 2933 4
COMPLAINT REDRESSAL AT AGLANCE
600
500
400
300
200
100
0
JAN FEB MAR APR MAY JUN JUL AUG
MONTH
NO.
OF
COMPLAINTS
Complaint
Not Getting Water
Pipe Line Leakages
Sewer Line chock
Contaminated water
Rectified
Not Rectified
15. 15
Customer Relationship Management Module
• Analysis and comparison between various types of complaints registered in
an office.
• Analysis and comparison of complaints registered and disposed in average
completion time.
DECISIONS TO BE TAKEN
16. 16
New Connection, Demand & Collection System
• It is very important part of good governance.
• Citizens had maximum complaints about their connection sanction procedure, billing
system and revenue deposit.
• Manual procedure results in lot of errors and malafide intentions.
• Now connections procedure is simpler, time bound and single window.
• Each consumer has electronic account with unique Id and bills are electronically
generated .
• Department has increased the number of computerized collection centre and the deposit
is immediately posted.
• Consumer can see his account details with previous history with the help of Unique Id.
• Shortly department is going to start the online payment system.
17. Flow of Connection Sanction Process
Within 3 days Within 3 days
Within 3 days
Within 3 days
Within 2 days
Within 10 days
Citizen
JE Unit/
Collection Centre
AE
EE
SE
GM
HO
Forward
17
Reject
Sanction
Miscellaneous
18. 18
New Connection, Demand & Collection Module
• Comparison of revenue collected in two cycle of billing in various heads.
• Projected yearly revenue collection based on previous years figures.
• Arrear lists based on any amount required
• Form issued but not sanction.
• Total bill issued and paid in nos. and an amount collection centre wise.
• Nos. of consumer vs bills raised collection centre wise.
• Bill raised on meter reading, an average and flat reading (ND/ Domestic).
• Flashing of collection centre which has not raised bill timely.
• Comparison bar chart demand & revenue.
DECISIONS TO BE TAKEN
20. 20
Water Quality Management System
• Responsibility of UJS is to provide potable water to the consumers.
• Department has to monitor constantly the quality of water being supplied.
• Continuously samples are collected and analysed in field as well as departmental labs.
• Lab Reports are provided to concerned authority (AE/EE) at Division level to take
further action based on test report.
• Results are disclosed to every Citizen through departmental website.
Decision to be taken
• Comparison of number of samples received for a given time period for a office.
• Comparison of test passed vs total number of test in a period.
• Flashing of failed samples parameter wise.
21. 21
Contractor, Tender & Supplier Information
System
• This component provides information base for the contractor and suppliers.
• Contractor & supplier can submit their registration form through this module.
• Tender notices & tender documents are available on departmental website.
• Shortly department is going to shift on E-tendering
Decision to be taken
• Number/Types of tenders floated by an office for a given time period.
• Amount wise comparison of tender awarded to contractors for given time period for
a office.
• List of blacklisted contractor/ supplier.
• Contract beyond time schedule.
22. 22
Scheme and Program Management System
• Location details of scheme (Village/Habitation/Town/Ward wise)
• Scheme Details
(Population and water demand, Pipeline, Reservoir, Staff, Population,
Handpump, Cattle, No. of house connections)
• Functional, Physical, Production, Technical, Revenue details
• Breakdown Details
• Mapping of schemes with water sources and water quality.
• Citizen can see status of scheme through departmental website.
23. 23
Scheme Management System Module
• Number of schemes running at a location, comparison of scheme types for
particular month/ year.
• Year-wise comparison of scheme status for particular.
• Year-wise revenue generated from schemes.
• Projected revenue generated for future year, based on data of previous
years.
• Summary of Schemes Division wise in maintenance and handover based on
Single village, Multi village, Rural and Urban etc.
• Summary of Chal-Khal, Hand Pump, Uttaranchal Koop, Infiltration well
etc.
• Scheme handed over to Gram Sabha without SWAp and with SWAp.
DECISIONS TO BE TAKEN
24. 24
Scheme Management System Module
• Summary/ List of Pumping, Single Village and Multi-village schemes District,
Division wise.
• No. of Scheme Non functioning, Partial functioning and Fully functioning.
• No. of Scheme Non functioning and Partial functioning before 1 year, 2 year, and 3
year and more.
• Scheme made Non functioning to Partial functioning, Partially functioning and
Fully functioning and Non functioning and Fully functioning and vise versa within
1 month, 2 month, 3 month and more.
• Name of scheme changing a status in the month.
• Scheme having electrical, mechanical and other breakdown between period in nos.
DECISIONS TO BE TAKEN
25. 25
Resource Management
• This deals with the collection and monitoring of information related to
water resource
• Locationwise, schemewise and typewise water source information is
collected
• Water source discharge in various seasons are recorded.
• Monitoring can be done based on various reports generated
• Citizen can see status of source through departmental website.
26. 26
Resource Management Module
• Summary of various types of sources district/division wise based on
type/sub type.
• Comparison of discharge of various sources at a location (Block).
• Projected discharge of source based on previous season (Winter/ Summer)
data.
• Individual Source discharge graph.
• Discharge reduction of source less than 0-10%, 11-20%, 21-30%, 31-40%,
41-50%, 51-60%, 61-70%, 71-80%, 81-90% and more than 90%.
DECISIONS TO BE TAKEN
27. 27
Personnel & Payroll Module
• Employee data (Personal, Professional, Transfer,
Deputation, leave, payroll etc.) is maintained office
wise at various levels.
•Monthly payroll generation along with Paybill heads
(Office wise, cadre wise and employee wise)
30. 30
Personnel & Payroll Module
• Comparison of expenditure in salary heads of an office between two given month or
given period.
• Projected expenditure on salary of an office in next financial years based on
previous year data.
• Total expenditure incurred on different salary heads of an office in a year.
• Comparison between Expenses with revenue collection month wise and year wise
• Information about absence of employee 15 days, 30 days and more than 30 days in
a year.
• Flashing of Employees retiring within 6 month.
• Flashing of due increment date
• Ratio of approved post/ working strength office-wise each cadre/ post wise.
• Citizens can also see the benefits given to any employee through departmental
website.
DECISIONS TO BE TAKEN
31. 31
• Pension is calculated along with other retirement benefits given to
the employees
• All regular employees are entitled to pension as well as retirement
benefits like gratuity, GIS and leave encashment conditioned to
fulfillment of his duties during his service period
• All employees’ pension is calculated at head office.
Pension System
32. 32
Pension Information Module
• Comparison of pension expenditure for given two months
• Estimate of additional expenditure on pension in a future year based on
employee retirement in that year.
• Total expenditure incurred on pension of the department in a year.
• Flash pension contribution if not received 10th of the month Person wise/
Division wise.
• Summary of Retired, Pension sanction & Remaining to sanction.
• Retired employee can also see the status of his pension through
departmental website.
DECISIONS TO BE TAKEN
33. 33
Finance & Works Accounting
• The Finance and Works Accounting system deals with the Grants Receipt &
distribution, Bill preparation & payments and Generation of Accounting
statements.
• The bills preparation includes bills of departmental salary, purchase and issue of
material, maintenance of bankbook, journal ledgers, cheque issue register etc
• Generation of account statements include calculation & preparation monthly
accounts like trail balance, bank reconciliation statements, etc. at the end of each
month
• Other activities include preparation of balance sheet per year, monthly and
yearly income and expenditure abstracts, detailed scheme wise income and
expenditure of funds etc. Accounting statements are submitted to the regional
office at the end of each month as well as at each year-end
34. 34
Finance & Works Accounting Module
• Summary of expenditure in various heads.
• Projected expenditure in various heads based on previous years data.
• Summary of Revenue generated by income heads for a given year.
• Projected revenue for the department based on previous year figures.
• Projected Budget for next 10 year based on increase of each head 5% or
10%.
• Before 5 year Budget.
• Account Head wise funds targeted by HO.
• Summary of funds Targeted by HO vs achievement by office vs gaps meted
by HO.
DECISIONS TO BE TAKEN
35. 35
Material & Store Management System
• This system takes care of the purchase of materials, their procurement, issue of
materials for the store, return of rejected material, sale of scrap material, transfer
of material to other schemes as well as overall monitoring of the received,
issued and consumed materials throughout the execution of the scheme under
which the material was booked
• The monitoring of the operations of store and utilization of materials is done at
the Head Office of UJS. This is done with the help of timely submission of
reports stating the utilization of material by the sub-division to division, division
to the circle, circle to zonal and zonal to head office
36. 36
Material & Store Management Module
• Comparison of availability of materials in various stores in a given time
period.
• Projected demand of a office store in future based on previous data.
• Store balances and Cost of various items available in a various store.
• History of Store verification with report of excess/short item.
• List of Items with IS code and specification.
• Item Group/ Item wise Order and Supply Chart.
• Item Group/ Item wise Demand and Delivery Chart.
• Funds availability in central store for particular demand.
DECISIONS TO BE TAKEN
37. 37
Equipment Information System
• For maintenance all equipments and equipment related information.
• The task of keeping a track of equipment utilization status, transfer of
equipments between schemes/officials/divisions
• Equipments deployment information is handled by the Division/Sub-Division.
Such information is required while planning of schemes, so as to know from
which division the idle equipments can be imported to be utilized in the current
schemes/program.
Decision to be taken
• Comparison of number of equipments of same type in various offices during
a particular given period.
• Comparison of Idle vs. Engaged equipments for an office.
• List of unserviceable equipments division-wise.
38. 38
Court Cases Monitoring System
• Keeping track of all the finally decided as well as pending court cases
Uttarakhand Jal Sansthan
against
• All the court cases, in which either the main or other opposite party is Jal
Sansthan, are maintained at the Head office.
• This system captures the data of all open/pending/close cases in various courts.
• Basic details like nature of case, court name, next hearing, status etc. are
recorded to facilitate legal cell at the HO to make suitable reply for all the
pending cases
39. 39
Court Case Monitoring Module
• Comparison of total vs. disposal of various types of court case in given time
period.
• Pendency of cases in various offices.
• Total disposed cases in given times period for an office.
• Information (flashing) of Hearing before 15 days.
• Hearing not happened 6 month, 1 year, 2 year or more.
• Flashing of cases with decision contempt, personnel appearance.
DECISIONS TO BE TAKEN
40. 40
Office Automation System
• Monitoring of information related to receipt and dispatch of letters/files within
the oraganisation
• Movement of file/ letters within the office
Decision to be taken
• Type-wise volume of letters received in an office, comparison with previous
month/ year data.
• Type-wise volume of letters sent from an office, comparison with previous
month/ year data.
• Blinking of urgent letter for all officers in an office if not disposed.
• Information about Letter/ file pending
o Urgent
o Normal
o Temporary to permanent
-
-
-
1 day
5 days
1 week
41. 41
Decision Support System
• This extracts data from all the modules and analyzes it and presents it in a
informative manner so that higher officials can make business decisions more
easily and quickly
• Information is presented graphically for various modules
• DSS has been incorporated with each module to extract the decisions required at
proper time
