Google analytics
     @laurenceveale
The practice of measuring,
collecting, analysing, and
reporting on internet data to
understand how a site is used and
how to optimise its usage.

  The customer is
speaking to you, are
   you listening?
The practice of measuring,
collecting, analysing, and
reporting on internet data to
understand how a site is used and
how to optimise its usage.

  The customer is
speaking to you, are
   you listening?
Better understand our users.

Make decisions based on data, not
hunches.

Improve conversions and sales.
Standard
reports
Standard
reports
Way too much data.
Gone fishing?
or diving?
Step out of analytics
What’s our purpose (business objectives)?


  Generate online sales of €1million
  Maximise lifetime customer value
  Create leads
  Reduce costs through self service
  Brand engagement*
                     * I’ve no idea what this last one means
Step out of analytics
What’s our purpose (business objectives)?


  Generate online sales of €1million
  Maximise lifetime customer value
  Create leads
  Reduce costs through self service
  Brand engagement*
                     * I’ve no idea what this last one means
Objectives, KPIs, Metrics
Generate online sales of €1million
Objectives, KPIs, Metrics
Generate online sales of €1million


 Monthly online sales of €83,000
Objectives, KPIs, Metrics
Generate online sales of €1million


 Monthly online sales of €83,000


 Transactions, average order value,
   conversion rate, visits & more
We do this because it gets
us to focus on the things
   that matter most.
A funnel
A funnel




  goal
A funnel

         a step

         another step

         and another step


  goal
“branded” keywords     Visited from mobile




From SOCIAL MEDIA    Spent more than €150
End-to-end model


    Acquire                  Behave               Convert



Where are we spending   WhAT are visitors doing    Are they
         time              & NOT DOING?           converting?
      & money?
Acquire   Behaviour   Outcomes


                      Outcomes
Should we invest in
     mobile?
Who   Behaviour   Outcomes
Who   Behaviour   Outcomes




        16%              9%
insight.
1




1869
2012
       Conversions > Goals > Goal flow
Conversions > Multichannel funnels
Analytics is only the start
    of the journey...
The best online survey ever?




        KissInsights.com
Key takeaways

•Focus on objectives
•Customise & segment
•Visualise
•Don’t just report, take action
thanks!
Tag everything

?utm_campaign=Analytics_Awareness
&utm_medium=banner
&utm_source=boards.ie
onClick="javascript:
pageTracker._trackPageview('/
virtual/phonegallery/featureselector/
feature-[feature clicked]');"
Offline to online

Analytics / Measurement.ie

Editor's Notes

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  • #6 Data everywhere\nNo end to end picture\n\n
  • #7 Identify the metrics that matter, Ignore the ones that don't \nWhat’s the biggest challenge? taking action.\nUse metrics that are actionable – that lead to making a change\n\n
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  • #10 Figuring out what matters\n
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  • #14 Starting at the home page will result in a tiny funnel conversion rate, making improvements imperceptible. Start the funnel at the point where the customer has indicated some intent. \n
  • #15 Starting at the home page will result in a tiny funnel conversion rate, making improvements imperceptible. Start the funnel at the point where the customer has indicated some intent. \n
  • #16 Starting at the home page will result in a tiny funnel conversion rate, making improvements imperceptible. Start the funnel at the point where the customer has indicated some intent. \n
  • #17 Starting at the home page will result in a tiny funnel conversion rate, making improvements imperceptible. Start the funnel at the point where the customer has indicated some intent. \n
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  • #25 Access to data they need (& nothing else)\nRegular data, so they can see the value of their decisions.Who is it for & what level of detail do they need?\n
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  • #29 What’s great about this...\nend-to-end, \nyou can segment it (isolate certain traffic), \nit tells a story - it’s sharable insight!\nIt gives you an instant feel for where things are going wrong\nwhich leads to action.\n\n
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