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#InvocaSummit
Mastering Call Data.
MASTERING CALL DATA FOR
ADVANCED OPTIMIZATION
PETER SABBA
Marketing Operations &
Reporting Analyst
LUAN VIEIRA
Manager, Technical Success
#InvocaSummit
BRYAN FLORES
AVP, Media & Analytics
Introduction: Peter
Marketing-attributable Revenue
Provide as many channels as possible for customers to buy from
Extensive Salesforce based on customer segment & behavior
Introduction: Bryan
Challenges.
Approach.
Results.
Challenges.
Approach.
Consumers
Offer 1
5.2% Response
20% Close Rate
Offer 2
4.9% Response
22% Close Rate
AttributeAnalysisusingInvocaCDFs
Attribute 1
Attribute 2
Attribute 3
8% Response
24% Close Rate
3% Response
16% Close Rate
4% Response
40% Close Rate
5% Response
21% Close Rate
7% Response
12% Close Rate
6% Response
24% Close Rate
Results.
Response Rates
+66% improvement
Sales
+50% increase
Cost per Sale
-58% reduction
TAKEAWAYS.
Take the 4 question session survey!
How’d we do?
THANK YOU

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