The paper raises the issues of Knowledge Workers job and the Knowledge Management Information Systems (KMIS) that support it. The initial objective of the paper is to define the notions Knowledge Worker and KMIS - in the form of concept maps. In the paper, the knowledge actions conducted by the Knowledge Workers are also analyzed and the most frequently performed actions are distinguished. The two actions - analysis and information organization, are used as the basis for examination of KMIS quality in terms of Knowledge Workers support.

1. ANALYSIS OF BENEFITS
FOR KNOWLEDGE WORKERS EXPECTED FROM
KNOWLEDGE-GRAPH-BASED
INFORMATION SYSTEMS
Mariia Rizun, Vera G. Meister
Gdańsk, September 22, 2017

2. OUTLINE
1) Keywords
2) Research Objectives
3) Knowledge Workers and their Actions
4) Knowledge Management Information Systems
5) Expected Benefits from KGIS
Brandenburg University of Applied Sciences

3. KEYWORDS
Brandenburg University of Applied Sciences

4. RESEARCH OBJECTIVES
1) Define the notions Knowledge Worker (KW) and
Knowledge Management Information System (KMIS).
2) Determine the actions performed by KWs.
3) Specify a classification of KW’s actions.
4) Analyze the support quality of traditional KMIS for selected,
important KW’s actions.
5) Introduce a design approach for Knowledge-Graph-based
Information Systems (KGIS) and to derive the benefits in
KW action support provided by these systems.
Brandenburg University of Applied Sciences

5. DEFINITION OF
KNOWLEDGE WORKER
Brandenburg University of Applied Sciences

6. KNOWLEDGE WORKER’S
ROLES AND ACTIONS
Role Description Typical Actions
Controller
monitors the organizational performance based on
raw data
analysis, dissemination, information organization,
monitoring
Helper
transfers information to teach others, once he or
she passed a problem
authoring, analysis, dissemination, feedback,
information search, learning, networking
Sharer disseminates information in a community
authoring & co-authoring, dissemination,
networking
Learner
uses information and practices to improve
personal skills and competencies
acquisition, analysis, expert search, information
search, learning, service search
Linker
associates and mashes up information from
different sources to generate new information
analysis, dissemination, information search,
information organization, networking
Networker
creates personal or project related connections
with people involved in the same kind of work, to
share information and support each other
analysis, dissemination, expert search, monitoring,
networking, service search
Organizer
is involved in personal or organizational planning
of activities, e.g. to-do lists and scheduling
analysis, information organization, monitoring,
networking
Retriever searches and collects information on a given topic
acquisition, analysis, expert search, information
search, information organization, monitoring
Solver finds or provides a way to deal with a problem
acquisition, analysis, dissemination, information
search, learning, service search
Tracker
monitors and reacts on personal and
organizational actions that may become problems
analysis, information search, monitoring,
networking
Brandenburg University of Applied Sciences

7. analysis (9)
dissemination (6)
information search (6)
networking (6)
monitoring (5)
information organization (4)
acquisition (3)
authoring/co-authoring (3)
expert search (3)
learning (3)
service search (3)
feedback (1)
1. Knowledge identification
2. Knowledge acquisition
3. Knowledge development
4. Knowledge distribution
5. Knowledge usage
6. Knowledge preservation
KNOWLEDGE WORKER’S ACTIONS
RELATED TO CORE PROCESSES
OF KNOWLEDGE MANAGEMENT
Brandenburg University of Applied Sciences

8. KNOWLEDGE MANAGEMENT SYSTEMS
✓ Knowledge warehouse
✓ Knowledge management software
✓ Technology or organizational memory (information) system
✓ E-learning suite
✓ Learning management platform
✓ Portal
✓ Document management
✓ Collaboration suite
✓ Groupware
Brandenburg University of Applied Sciences

9. KNOWLEDGE MANAGEMENT
INFORMATION SYSTEM
Brandenburg University of Applied Sciences

10. SUPPORT QUALITY OF
KNOWLEDGE MANAGEMENT
INFORMATION SYSTEMS
KMIS paradigms
and examples
Support of the
KW action:
analysis
Support of the
KW action:
information organization
Data paradigm
- ERP systems
- Business intelligence
- Data warehouses
Good or very good
Weak, costly or
cumbersome
Information paradigm
- CMS
- Wikis
- ECM platforms
Poor or very poor
Good – depending
on the use case
Brandenburg University of Applied Sciences

11. KNOWLEDGE WORKERS’ REQUIREMENTS
FOR CHANGES
TO MOODLE FEATURES
Change requirements to Moodle features* Answers
Implement a key word search of materials 52,4 %
Add calendar settings: reminders for adding new material 33,3 %
Change the structure of catalog of files 31,8 %
Implement a live chat with students and other users 23,8 %
Increase the level of materials protection 13,6 %
Brandenburg University of Applied Sciences
* According to a study performed with teachers as knowledge workers.

12. EDUGRAPH ARCHITECTURE REPRESENTATIVE
FOR KNOWLEDGE-GRAPH-BASED
INFORMATION SYSTEM
Brandenburg University of Applied Sciences

13. SUPPORT QUALITY OF KGIS
FOR THE KW ACTIONS UNDER CONSIDERATIN
KW
action
Elementary actions Rationales for KGIS support quality
Analysis
drill down, filter, order and
compare data
multi-faceted support by SPARQL SELECT queries using in addition filtering,
ordering and other functions
manipulate or aggregate data
flexible support by connection to various external data sources and by SPARQL
queries using aggregate functions
visualize the structure and
relations between data,
information and/or knowledge
constantly increasing support by standardized tools and features like maps,
timelines, explorable network diagrams etc.
Informationorganization
develop, specify and maintain a
conceptualization together with
a categorization/classification
depends on the editing tool features of the schema engineering component –
ranks from thesaurus management to modeling of complex ontologies, user
experience shall be improved
arrange data, information and/
or knowledge according to the
implemented conceptualization
natively supported by basic technological elements like URI, RDF and
implemented standard vocabularies
provide additional tags, links or
formal relations to other data,
information or knowledge
like above + support of individual customization by domain-specific relations
document knowledge sources,
responsibilities and maintenance
processes
adjustable support by specific standard vocabularies and technologies like
PROV-O for data provenance, SHACL for schema constraints, BPMN for process
execution and control
implement access rights to data,
information and/or knowledge
support by SPARQL CONSTRUCT queries based on access features as part of
schema; integration with organizational identity management is recommended
Brandenburg University of Applied Sciences

14. RELATIVE UTILITIES
OF DIFFERENT IMPLEMENTATION TYPES
OF AN IT SERVICE CATALOG*
Brandenburg University of Applied Sciences
0 5 10 15 20 25 30 35 40 45 50 55 60 65
Doc
CMS
KGIS
Visualization of relations
Process support
Information supply
* According to a study performed in a public organization.

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