OBJECTIVE Understand knowledge management (KM) Briefing on KM models KM- Strategy, Initiatives, and Processes Managing Organizational Structures KM and Core Competencies KM Systems KM Tools KM Resources and Techniques.
The Old PyramidKnowledge is a fluid mix of framed experience, values, contextual information and expert insight that provided a framework for evaluating and incorporating new experiences and information.
Embedded Knowledge ◦ It refers to the knowledge that is locked in processes, products, culture, routines, artifacts, or structures ◦ Embedded knowledge is found in: rules, processes, manuals, organizational culture, codes of conduct, ethics, products, etc.
KM DefinitionKM is the creation, extraction, transformation and storage of the correct knowledge and information in order to design better policy, modify action and deliver results ◦ (Horwitch and Armacost (2002)
KM SYSTEMS AND MODELS SECI MODEL N-FORM ORGANIZATION (Gunnar Hedlund) KNOWING AND KNOWLEDGE (Earl) THE OK NET AND THE OCS (Carayannis) THREE PILLARS OF KNOWLEDGE MANAGEMENT (Wiig) A MODEL OF INTELLECTUAL CAPITAL (Edvinsson) THE ECOLOGY OF KNOWLEDGE MANAGEMENT (Snowden) KNOWLEDGE MANAGEMENT PROCESSES (Inkpen & Dinur) INTELLECTUAL CAPITAL MANAGEMENT (Van Buren) A TAXONOMY OF KNOWLEDGE MANAGEMENT (Despres & Chauvel) THE KM PROCESS FRAMEWORK (Bukowitz & Williams) THE KM MATRIX (Gamble & Blackwell) AN INTEGRATED KNOWLEDGE MANAGEMENT MODEL
KNOWLEDGE DISCOVERY AND DETECTION Explicit knowledge Tacit knowledge Embedded knowledgeKNOWLEDGE ORGANIZATION & ASSESSMENT Explicit knowledge organization Tacit knowledge organization Embedded knowledge organizationKNOWLEDGE SHARING Explicit knowledge sharingExplicit knowledge sharing and IT Tacit knowledge sharing Tacit knowledge sharing and IT Embedded knowledge sharing Embedded knowledge sharing and IT
MANAGING KNOWLEDGE REUSE Three roles for knowledge reuse Knowledge reuse situations Problems and recommendations for managing knowledge reuseKNOWLEDGE CREATION Managing knowledge creationKNOWLEDGE ACQUISITION Customers Suppliers Competitors Partners/Alliances
MANAGING ORGANISATIONAL STRUCTURESTypes of organizational structures• Formal• InformalOrganizational Culture Change Organizational culture represents the way things are done in an organization, encompassing the values, beliefs, and attitude that generate a common framework for interpreting events.
KM AND CORE COMPETENCIES“The collective learning of the organization, especially how to coordinate different production skills and integrate multiple streams of technologies” (Pralahad and Hamel)How core competencies are managed: Identifying and assessing core competencies Sustaining core competencies Building core competencies Unlearning core competencies
KNOWLEDGE MANAGEMENT SYSTEMS• Problems and failure factors• Promoting acceptance and usefulness• Step 1: KMS organizational fit• Step 2: KMS acceptance• Step 3: KMS continued use
KM TOOLSGROUPWARE SYSTEMSTHE INTRANET & EXTRANETWAREHOUSING DATA: THE DATA WAREHOUSE, DATA MINING, OLAP, AND DATA VISUALIZATIONDECISION SUPPORT SYSTEMSCONTENT MANAGEMENT SYSTEMSDOCUMENT MANAGEMENT SYSTEMS
Groupware Systems Communication tools: Tools for sending messages and files, including email, web publishing, wikis, file sharing, etc. Conferencing tools: e.g. video/audio conferencing, chat, forums, etc. Collaborative management tools: Tools for managing group activities, e.g. project management systems, workflow systems, information management systems, etc.Groupware Acquisition/DesignGroupware Implementation Issues
The Intranet & ExtranetINTRANETFunctions : Publishing: E.g. homepages, newsletters, documents, employee directories. Searching: The intranet can integrate different search functions, e.g. through a search engine or using a system of categorization. Transacting: Allows user to make transactions with other web/intranet homepages. Interacting: Collaborative applications and other groupware, expert finders, directories, etc. Recording: It can be used as a storage medium for such elements as procedures, best practices, and FAQs (embedded and explicit knowledge).Implemented solutions : Knowledge sharing. Innovation management. Comments. Ratings. Participation rewards. Customized collectionsExtranet
Warehousing Data: The Data Warehouse,Data Mining, OLAP, and Data Visualization OLAP Query and reporting. Multidimensional analysis. Statistical analysis. Data Mining Business understanding - > data understanding -> data preparation -> modeling -> evaluation - > deployment Data Visualization Data & Info - Graphically
Decision Support SystemsRole-access and manipulate data.Goal-enhance decision-making and solve problems by working with the manager.Three criteria for success: Compatibility, Understandability, and EffectivenessAn effective decision support system requires that the organization: Investigates the decisions made within their firm Compares these decisions with KM activities Evaluates any current decision support system in light of this Modifies said system if necessary
Content Management SystemsFunctions: Provide templates for publishing Tag content with metadata Make it easy to edit content Version control Allow for collaborative work on content Integrated document management systems Workflow management Provide extensions and plug-ins for increased functionalityFactors for consideration: Technology Ease of use Total cost of ownership Cross Platform Support and Scalability Web Presence Management Solution deployment:
Document Management SystemsAid in the publishing, storage, indexing, and retrieval of documents(explicit knowledge)Functions: Capturing Classification using metadata Indexing Searching & retrieval Versioning Administration & securityAdvantage: The document management systems offer reduced operational costs, improved efficiency and speed of retrieval, improved consistency, and more safety (both in terms of file backups and security measures).
KNOWLEDGE MANAGEMENTRESOURCES & TECHNIQUESi)Knowledge management training Education Consultancyii) Story tellingiii) Mentoring