1. Robert J. Montoya
3007 Winnipeg Street • Pueblo, CO 81004
719-281-6297
rjoseph.montoya@gmail.com
Certifications
Microsoft Excel 2013 QuickBooks 2013
Microsoft Office Outlook 2013 Microsoft Word 2013
Bendix King Certifications (6) High Reliability Soldering
Education
National American University, Colorado Springs, CO. December 2015 to Present
Seeking Bachelor’s Degree in Business Management (online studies)
IntelliTec College of Pueblo, Pueblo, CO November 2013 to August 2015
Associate of Occupational Studies in Business Office Administration and Accounting
July 2015 to August 2015 Colorado Mental Health Institute of Pueblo Pueblo, CO
Human Resources Benefit Specialist Extern
Training with workmen's compensation claims; inputting physician forms; organization of
settlement case files; electronic scanning of documentation; knowledge of FMLA, combining
and filing employee records; arranging and labeling employee records; return phone calls to
CCOM and Parkview regarding claim information; process background investigation
information; using Excel and Word to identify requested information such as weekly wages and
premium adjustment payments.
Westwood College of Aviation Technology, Broomfield, CO 2000 to 2002
Associate of Science in Advanced Electronics and Avionics Technology
Skills and Qualifications
Supply Management
Records Management Training
Employee Leadership Training
Entry Level Finance and Accounting
Customer Service
Schematics and Blueprints
Human Resource and Development
Solid State Device
Aircraft Analog / Digital Conversion
Workshop Presenter MY LIFE
MSDS Files
System Integration
General Office Support
ISO 9001 Organization Standard
Experience
November 2015 to Present Convergys, Pueblo CO.
Customer Service Rep II
Customer Service Inbound call center
Providing excellent customer service to inbound callers, take payments, explain billing issues,
adjust customer accounts, data entry, and follow CPNI procedures.

2. October 2000 to March 2013 Avionics Government Contractor United States
Avionics Technician
Technician duties throughout the United States, specializing in Avionics Systems for various
government contractors. Processed payroll timesheets; maintained requisition forms and
submitted invoices; managed inventory; research systems and system equipment; systems
modifications, analog to digital conversion; aircraft wiring, and wire termination.
2000-2001 Black Jack Pizza Denver, Colorado
Assistant Manager
Assisted in management duties including inventory, deposits, crew management, and product
rotation.
1995-2000 Union Stop Pueblo, CO
Bartender
Provided customer service to patrons, processed inventory, prepared deposits, sanitized, and
managed servers and door attendant.
1994-2001 Domino's Pizza Pueblo, CO
Store Manager
Responsible for a crew of ten or more employees this included management of team schedules,
store inventory, store deliveries and ordering, deposits, payroll verification and trained CSR's.