1. NAME: EE SAY HOON, AMBER
ADDRESS: 43, JLN PERMATANG 32, TMN DESA JAYA.81100.JB.JOHOR.MALAYSIA.
EMPLOYMENT HISTORY:
May 2011 - Present
Customer Service Associate –Assistance Manager
Citibank Berhad
Industry Banking / Financial Services
Specialization Customer Service
Role Others
Position Level Senior Executive
-Client servicing skills for 5 years
-Problems solving skills for around 11 years
-Daily customer transactions (withdrawal, placing time deposits, credit card issues, general
enquires)
-Cross Sell investment products (unit trust, insurance) & sales referrals (mortgage & cards)
- Interpersonal Skills
- Deal with some achoc project-In Branch Marketing Campaign (Main coordinator liased
with country Coordinator regarding Marketing Materials and campaign)
-Administrative work (staff resignation, training application)
- Unit Trust Checker & Authorizer ( To make sure the completeness of the Form submitted
by Relationship Manager and authorized the deal, and also calculate daily revenue reporting
to Sales and Branch Manager )
-Year 2012 Voice of Employee committee basically is handling the whole year team building
activities, liaised with different departments.

2. May 2007 - Sep 2009
(2 years 4 months)
Business Development Manager
OCBC Bank (M) Berhad
Industry Banking / Financial Services
Specialization Marketing/Business Development
Role Business Development
Position Level Manager
Business Development Manager
-Preparing weekly forecast report and pipeline for achieving 2mil commercial loan target, 5
business accounts and company time deposits (not min requirement)
-Meet lawyers and property agents for referral lists, fax/email customer for acquiring the
sales, cool calling for getting new lists .
-Manage to achieve the monthly target set by company, eg. 2mil loan and 5 accounts
-To develop the bank's business by acquire SME loan provided by Bank Negara Malaysia,
manage to obtain the potential lists with existing portfolio or customer refers customer. And
also mange to assist small medium industries client to expand their business by successfully
apply the loan from bank.
-study and review the credit risk, financial report of the company prior to lending the loan to
the small medium industry client
-Emcee and Committee of OCBC Bank Annual Dinner in Year 2008
-Senior Executive, attached with new coming team members .

3. Mar 2005 - Apr 2007
(2 years 1 month)
Mortgage Sales Executive
UOB Bank (M) Berhad
Industry Banking / Financial Services
Specialization Banking/Financial Services
Role Loan/Mortgage
Position Level Senior Executive
Mortgage Sales Executive
-Mainly task was station at Developers to obtain walk in customer listings
-Meet with lawyers regarding the customer follow up issues, and get referral lists from
lawyer firms.
-Meet with the Valuer for the housing market information.
-Do Monthly pipeline report for the monthly sales target.
-Achieved monthly target of RM2 million
-Follow up customer after loan approval
-Sport Committee of the Mortgage department from Year 2005-2007

4. Apr 2004 - Apr 2005
(1 year)
Administrative Officer
Daiman Horticuture (M) Sdn Bhd
Industry Agricultural / Plantation / Poultry / Fisheries
Specialization Clerical/Administrative Support
Role Administrative Executive
Position Level Junior Executive
Administrative Officer
-Update monthly reports, handling plantation maintenance issues including the golf field
maintenance, the plantation growth conditions, etc.
-Visiting Immigresyen and interviewed by government officer for foreign workers’ working
permit renewal and applications
-Coordinate with the project officers and Sales officers regarding the maintenance of the
plantation of Daiman project.
-Assists Manager do research of the plantation off site.
-To acquire sales to company
Sep 2002 - Mar 2004
(1 year 6 months)
Mortgage Officer
Citibank (M) Berhad
Industry Banking / Financial Services
Specialization Banking/Financial Services
Role Loan/Mortgage
Position Level Junior Executive
Mortgage Sales Officer -Achieving monthly sales target of 1.5mil.
-Start with cool calling acquire new customer for mortgage lending.
-Station at Kota Tinggi Developer, road show, visiting lawyers for referral lists.
-Rotation base at greeter for handling customer issues.
-Follow up with customer closely after sales to and provides after sales services on Mortage
issues.

5. EDUCATION BACKGROUND:
YEAR1993-YEAR1998 UEC (FoonYewHighSchool –largestIndependentSchool inMalaysia)
YEAR1999-YEAR2000 DIPLOMA IN ECONOMIC (OfferedbyLondonSchool Economics)
Year 2010 –BSC ACCOUNTINGANDFINANCE(UniversityOf London)
PERSONAL INTEREST
Singing
GYM (Yoga, Pilates,treadmills)
Swimming
Readingarticleswhichcanenhance personal innerknowledge
Referees:
1) JenniferWong(CitibankBranchManager)
2) Wong Yuh Shu(CitibankDirectSupervisor–Service Manager)