1. JESSICA ROBERSON
Email: shedoesvoiceovers@gmail.com
O B J E C T I V E S
Seeking a secure job in which to utilize my organizational, management,
and customer service experience attained through my previous jobs in
hopes of becoming an asset to a new company.
E D U C A T I O N
Heidelberg High School
Heidelberg, Germany
Attended 1999-2003
Graduated: June 2003
GPA: 3.78
Honor Roll
College Credits Received in English and Art History.
Valencia Community College
Orlando, Florida
Enrolled Part Time: January 2004- December 2007
GPA: 3.62
46 Credit Hours Received
Seeking General Associates Degree

2. E X P E R I E N C E
Swing Manager | McDonalds
Orlando, Florida
August 2003 – May 2005
Left for Better Opportunity
- Managed a team of 6 employees during shift
- Ensured utmost customer satisfaction
- Counted registers to ensure accurate transactions
- Closed store at end of shift
- Excelled during Serv Safe Training Classes
- Applied cleanliness procedures and food safety rules during shift
- Participated in Promotion schemes and activities
- Opened store on Sundays
- Worked register and/or grill when short-staffed or when needed
Team Lead/Financial Coach | Fyitech Financial
Altamonte, Florida
May 2005- December 2005
Left for Better Opportunity
- Maintained Productivity Reports for team of 3 Financial Coaches
- Negotiated interest rate terms for Clients
- Created Profiles for new clients; updated profiles for existing
clients
- Prepared debt-analysis for Clients

3. - Achieved 92% Satisfaction Rate among Clients.
- Retained 84% of clients requesting cancellation.
- Reported Statistics of my Team’s weekly results to Manager.
- Assisted Customer Care in taking calls when call volume
increased.
- Provided clients with knowledge in reference to credit card debt
and options they have to better maintain their debt.
Financial Coach | Core Financial Education
Altamonte, Florida
January 2006- July 2006
Left for a Better Opportunity
- Negotiated interest rate terms for Clients
- Created Profiles for new clients; updated profiles for existing
clients
- Maintained Daily Productivity Reports for Managers’ Review
- Prepared debt-analysis for Clients
- Achieved 96% Satisfaction Rate among Clients.
- Analyzed client’s debt situation and upon qualification referred
to Mortgage Refinance Program
- Referred 86% of retention clients to Mortgage Refinance
improving cancellation stats.
- Reported Statistics of my weekly results to Manager.
- Provided clients with knowledge in reference to credit card debt
and options they have to better maintain their debt.

4. General Manager | BDJ & Resolutions Center
(BDJ took over Resolutions Center in company merger in November 2008)
Orlando, Florida
August 2006- March 2009
Searching for Better Job Security
- Promoted from Financial Coach to Financial Planning Manager
- Promoted from Financial Planning Manager to General Manager
- Analyzed and prepared team statistics
- Hosted Weekly Company Conference Calls
- Managed merchant accounts and relationships
- Calculated and reported expected profits and losses
- Maintained and managed refunded transactions
- Oversaw a team in Orlando, Puerto Rico, and Pakistan
Company Auditor | Freedom Rewards
Orlando, Florida
March 2009- August 2009
Left for Better Opportunity
- Audited merchant account transactions
- Prepared weekly reports for profits and losses
- Prepared stats for each fulfillment team
- Processed client transactions (Credits, sales, voided transactions,
etc.)
- Completed Quality Assurance calls to ensure customer
satisfaction

5. General Manager | Business Executive Consultants
Orlando, Florida
August 2009- April 2012
- Audited merchant account transactions
- Sort and opened mail and uploaded in Client Data Base
- Prepared weekly reports for profits and losses
- Managed a Compliance team of 4 Agents
- Managed a Customer Care team of 4 agents
- Managed a Financial Planning team of 6 Agents
- Provided training on Client Data base for new partners
- Served as Primary point of contact for all day to day processes
- Processed client transactions (Credits, sales, voided transactions,
etc.)
- Prepared stats based on sales
- Prepared and submit payroll reports
- Managed escalated customer questions or complaints
- Worked directly with IT department for functionality of Client
Data Base and updates needed
- Prepare Debt Management contracts and manage the
completion of those files upon receipt from client
- Prepared, maintained, and updated daily schedules for Financial
Planners
- Prepared and audit shipping reports to ensure delivery of
products to our clients

6. General Manager | Gramercy Park LLC
Orlando, Florida
August 2012- June 2015
- Audited merchant account transactions
- Prepared weekly reports for profits and losses
- Managed a customer care team of 10 agents
- Served as Primary point of contact for all day to day processes
- Processed client transactions (Credits, sales, voided transactions,
etc.)
- Prepared stats based on sales and appointments
- Prepared and submitted payroll reports
- Prepared Debt Management and Debt Settlement contracts and
managed the completion of those files upon receipt from client
- Prepared, maintained, and updated daily
schedules/appointments for Financial Consultants
- Prepared and audited shipping reports to ensure delivery of
products to our clients
- Assisted in Development of new products
- Prepared scripting for sales agents and training
- Managed relationships between other sales offices
- Prepared weekly profit and loss reports
- Responsible for setting up all new offices and providing training

7. S K I L L S
 Excel
 Word
 Outlook
 Power Point
 Ability to browse and maneuver through internet
 Internet Research
 Voiceover Artist
 Client Management Systems
 Google Drive