1. TENNILLE ANDERSON 7700Ella Jane Lane AptT Charlotte,NC28273
tennilleanderson@outlook.com 803-524-9881
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven
capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience
and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills:
 Management
 CustomerService
 ExcellentCustomerService(5years)
 Outlook(5years),Excel (5 years)
 PowerPoint(5years)
 Word (5 years)
WorkExperience
In & OutboundCall CenterRepresentative AmericanRedCross/Adecco Charlotte,NC March 2016 to Aug2016
 Placed outbound calls to recruit blood donors.
 Contacted current and potential donors to schedule future donation appointments.
 Was responsible for achieving or exceeding minimum performance standards.
 Completed reminder calls, appropriate follow-up, modification of records and special projects to achieve
established goals.
Supervisor KeerAmerica Fort Mill,SC February2015 to March 2016
 Monitored employeesandalsoworkingasateam to meetproductiongoals.
 Supervisedproductionandproduction workers.
 Meetthe goalsof productioneachperiod.
 Maintainedall machinesingoodcondition.
 Workedon trainingandevaluationof the employees
Receptionist Pinnacle Staffing@ArvinMeritor - York, SC January2012 to December2014
 Answered incomingtelephone calls,determine purposeof callers,andforwardingcallstoappropriate personnel or
department.
 Takingand deliveringmessagesortransferscallstovoicemailwhenappropriate personnel are unavailable.
 Answered questionsaboutorganizationandprovidescallerswithaddress,directions,andotherinformation.
 Welcomedon-sitevisitors,determinesnature of business,andannouncesvisitorstoappropriate personnel.
 Monitored visitoraccessandissuespasseswhenrequired.
 Received,sorts,androutesmail,andmaintainsandroutespublications.
 Maintained fax machines,assistsusers,sendsfaxes,andretrievesandroutesincomingfaxes.
 Performed otherclerical dutiesasneeded,suchasfiling,photocopying,andcollating.

2. CustomerService Representative PoseidonEnterprises Charlotte,NC February2008 to November2011
 Respondedtotelephone inquiries,providingqualityservice tocustomersandassociatesinquiringaboutthe
availabilityof productsorstatusof orders.
 Listenedattentivelytocallersneedstoensure apositive customerexperience.
 Accessedelectronicandpapercatalogingsystemstolookupproductinformationandavailability.
 Strivedforquickcomplaintresolution;commendedbysupervisorforthe abilitytoresolveproblemsonthe firstcall
and avoidescalationof issues.
 Exceledwithinaservice-orientedcompany,demonstratingatalentforcommunicatingeffectivelywithcustomers
fromdiverse backgrounds.
Seasonal Receptionist H&R Block Rock Hill, SC December2007 to February2008
 Performed basicreceptionistdutiestoinclude answeringandreturningphonecalls,retrievingvoicemail and
maintainingdepartmentoffice equipmentandsupplies.
 Greetedandprovided courteouscustomerservice tointernal andexternal customers.
 Assured accurate processingof clientregistrationandscheduling.
 Scanned,filedandposted documentsinto clienttax files.
 Performed otherdutiesasassigned
Education
Rock Hill HighSchool Rock Hill,SC 1997
Seminarscompleted The CustomerFocus/CreatingWinWinRelationship/TheCustomerisAlwaysRight 2016