Michele C. Guzman has extensive work experience in customer service, sales, and business administration. She has a Bachelor of Business Administration expected in December 2016 from the University of Oklahoma with majors in International Business and Entrepreneurship and a minor in Spanish. Previous work experiences include positions in leasing, insurance claims, transportation, nonprofit management, retail sales, and technical support. She has a proven track record of providing excellent customer service, problem solving, and meeting sales goals.

1. Michele C. Guzman
P.O. Box 19901 │ Oklahoma City, OK 73144 │michele.c.brownell-1@ou.edu │c: 405.593.9974
EDUCATION
Universidad de Viña del Mar – Viña del Mar, Chile Spring Semester 2013
Study Abroad GPA: 4.0
University of Oklahoma – Norman, OK Expected December 2016
Bachelor of Business Administration
Majors: International Business and Entrepreneurship
Minor: Spanish
Oklahoma City Community College – Oklahoma City, OK July 2011
Associate in Business
GPA: 3.20
WORK EXPERIENCE
ProResidential – Oklahoma City, OK February 2014-September 2014
Leasing Agent
• Provide customer service and sales information
• Inspect apartments to make sure ready for lessee
• Lease apartments, make sales goals, implement new marketing ideas and strategies
• Order carpet cleaning, trash out, maintenance, housekeeping and ground services
• Verify employment, background and rental history for applicatents
• Handle tenant complaints, requests and orders
• Make copies of keys, change locks, secretarial duties and upload file information online
• Advertised and Marketed for multiple apartment complexes simultaneously
• Schedule meetings with potential clients and assist with the tenant social events at multiple locations
• Take deposits or payments for applicants and tenants
• Work with different business for marketing and sales arrangements
Progressive Insurance – Oklahoma City, OK June 2012-August 2012
Summer Internship
• Assisted in the field with a Total Loss Insurance Claims Estimator estimating, identifying, analyzing and
photographing the vehicle, engine and damages
• Inspected and evaluated the prior condition of the car and engine
• Located values of parts online, primarily for custom parts on motorcycles
• Assisted in the office repair center, greeting and assisting customers, filing, observing how to figure damage and
repair on vehicles then write an estimate for damages, completed assignments on contacting customers for
multiple reasons, prepared the initial paperwork that would be used for estimates that were arriving, assisted
customers with going over the repair process paperwork and rental car agreements
• Observed the claims process and the filing of the paperwork for a claim. Listened to customer phone calls of a
claims adjustor and followed along with his assigned claims
• Read over policies and coverage
Yellow Cab Company – Oklahoma City, OK July 2010-August 2011
Independent Contractor
• Communicated with a diverse clientele to ensure most efficient transportation route was followed
• Transported in excess of 20 clients per shift which included medical patients with walkers/wheelchairs
• Determined each traffic route based on traffic and construction reports to ensure safe and efficient
client delivery
• Multitasked in a faced paced environment in order to maximize profit and increase customer retention
• Resolved conflicts on a daily basis in order to ensure client and personal safety
• Maintained transport log for invoicing and tracking purposes
• CPR Certified
Realize…LTD – Oklahoma City, OK August 2006-December 2008
Executive Director

2. • Implemented nonprofit community service programs through Oklahoma County to increase property value
and create aesthetically pleasing community
• Collaborated with drug court and Oklahoma County Court Systems to assist members of the community and
provide mentorship to uneducated and poverty stricken young adults
• Communicated with parents/guardians of young adults regarding court dates and probation officers to ensure
proper steps were followed
Christie’s Toy Box – Oklahoma City, OK May 2002-August 2006
Retail Sales Associate
• Key holder responsible for training 10-15 new employees
• Created employee schedule in manager’s absence
• Merchandised over 150 products for maximum sales potential
• Utilized upselling techniques and theft prevention techniques to increase profit margins
• Reconciled and balanced cash drawer ranging from $500-$1,000
Cingular Wireless – Moore, OK 2003-2004
Customer Care Representative
• Managed 60+ inbound phone calls regarding billing questions
• Resolved customer complaints and communicated knowledge of products and accessories
• Troubleshot technical issues with cellular phones
• Utilized creative and decision making ability to resolve billing issues
American Online – Oklahoma City, OK 2001-2002
Windows Technical Consultant
• Maintained knowledge of software developments and products released
• Provided one-on-one technical troubleshooting and answered questions regarding AOL software
• Revised company troubleshooting processes in order to increase efficiency
Converges – Moore, OK 1999-2001
Entertainment Consultant
• Communicated with customers regarding billing inquiries
• Upsold Direct TV entertainment packages
• Lowered Average Handle Time (AHT) while maintaining high customer quality and satisfaction