Melissa Knell is seeking a new role and has over 10 years of experience in administrative support roles. She has worked as a personal assistant at BDO LLP since 2014, providing full support to partners and directors including diary management, event planning, travel arrangements, and document preparation. Prior to her current role, she held administrative positions at BDO LLP, NHS Bromley Clinical Commissioning Group, OCO Limited, and Gardiner & Theobald. She has advanced skills in Microsoft Office and communication and is educated to ILEX Level 3 in legal secretarial studies.

1. Melissa Knell
78 Penhill Road Bexley Kent DA53EL
07545 057 594 | melissaknell@hotmail.co.uk
PERSONAL STATEMENT
A very motivated and enthusiastic individual with a flexible approach, seeking a new role
with potential for progression.
A keen learner who strives to succeed, finds it easy to work independently but also well
within a team. Works well under pressure pays utmost attention to detail.
SKILLS
 Advanced Microsoft Office
 Communication
 Organisation
 Attention to detail
 Flexibility
 Client service
WORK HISTORY
BDO LLP, Baker Street, London May 2014 - Present
Personal Assistant – Real Estate and Construction
 Providing full PA support to 2 Partners and 2 Directors including full diary
management.
 Arranging high profile internal and client events including:
• An annual dinner for over 200 CEO’s and alike within the property industry.
• The annual Christmas party for approx. 400 attendees.
• Quarterly charity events with attendance on average of 100.
• Internal away days for national staff.
• Private dining events.
 Extensive travel arrangements including flights, accommodation, visas and more.
 Preparation of financial reports for internal use.
 Producing and amending pitch documents.
 Raising invoices, credit notes and distributing copies to clients.
 Arranging and co-ordinating internal and client meetings.
 Covering and assisting Senior PA when needed.
 Supporting and training junior members of staff.
 Attending meetings and taking minutes.
 Drafting and submitting expense claims.
 Preparing and sending correspondence on behalf of Partners and Directors.
 Dealing with highly confidential issues in a professional manner.
 Telephone and face to face client liaison.
 Responsible for maintaining the department intranet site.
BDO LLP, Baker Street, London Nov 2013 - May 2014
Team Secretary – RAS and FS Marketing Team
 Providing full PA support to 1 Director.
 Arranging travel for the team.
 Maintaining and co-ordinating diaries of managers.
 Liaising with Partners and PA’s to create the weekly newsletter.
 Assisting with internal and client events.
 Assisting with recruitment process.
 Arranging and co-ordinating meetings.
 Managing all corporate hospitality requests.

2.  Approving sickness and holiday absences.
 Dealing with invoices and raising purchase orders.
 Drafting and submitting expense claims.
 Providing secretarial assistance to other departments when required.
 General administrative assistance to group as required.
NHS Bromley Clinical Commissioning Group,
Orpington, Kent
July 2013 – Nov 2013
Administrative Support Officer/PA
 Dealing with ‘Conflict of Interest’ checks.
 Acknowledging and arranging responses to complaint letters from public and MP’s.
 Collating ad printing papers for board meetings.
 Providing PA support to Principal Clinical Lead.
 Other general admin tasks.
BDO LLP, Baker Street, London Dec 2010 – July 2013
Team Secretary – Financial Services
 Providing full PA support at Director Level.
 Maintaining and co-ordinating diaries of managers on daily basis.
 Arranging and co-ordinating meetings, liaising with clients, booking meeting rooms
and arranging catering when needed.
 Composing and typing routine and non-standard letters.
 Travel arrangements.
 Assisting with pitch documents and presentations.
 Creating and maintaining client data on the firm’s system.
 Answering calls and dealing with enquiries when possible.
 Photocopying, sending faxes and printing.
 Expense claims.
 Updating and maintaining monthly financials spreadsheet.
 Providing secretarial assistance/holiday cover to other departments when needed.
 General administrative assistance to group as required.
OCO Limited, Bromley, Kent Nov 2008 - Sept 2010
Customer Service Administrator
 Updating and maintaining databases.
 Arranging and changing appointments with Tenants.
 Dealing with complaints and maintaining a professional attitude.
 Reception cover – covering any absence & annual leave. Filtering calls, recording
messages & dealing with requests myself when possible.
 Processing Invoices.
 Filing.
 Various other tasks.
Gardiner & Theobald, Bedford Square,
London
Oct 2007 - Oct 2008
Junior Secretary
 Filling in Pre-Qualification Questionnaires and putting together Tender documents.
 Diary Management / PA Duties – I looked after a team of 8 people solely but also
assisted another 10, 5 of whom were Partners.
 Typing Minutes.
 Booking travel.
 Booking meeting rooms.
 Organising and managing stationary supplies.
 Creating and Maintaining filing systems.
 Typing documents.
 Photocopying, Printing, Scanning etc.

3.  Other general admin tasks.
Desire by Debenhams, Orpington, Kent Sep 2006 - June 2007
Sales Advisor
 Operating on tills.
 Opening store accounts.
 Assisting customers.
 General housekeeping.
 Sorting stock.
EDUCATION
North West Kent College, Dartford, Kent 2006 - 2007
ILEX Level 3 Diploma for Legal Secretaries (MERIT)
OCR Word processing (DISTINCTION)
OCR Text Processing (PASS)
ILEX Advanced Legal Word Processing (DISTINCTION)
ILEX Advanced Administration in the Legal environment (PASS)
ILEX Advanced Communication Skills in the Legal environment (MERIT)
Shorthand College Exam (40 Wpm)
ILEX Level 2 certificate in vocational paralegal studies (PASS)
ILEX Proof reading External Exam (PASS)
ILEX Advanced Information Processing in the Legal environment (PASS)
Key Skills ICT (Equivalent of ICT GCSE (PASS)
Key Skills AON (Equivalent of Maths GCSE) (PASS)
Blackfen School for Girls, Sidcup, Kent 2001 – 2006
10 GCSEs Grade A*-C
REFERENCES
Available on request.