This document contains summaries of lessons learned from multiple project management courses. It includes feedback on units covering topics like quality assurance, leadership theories, conflict management, developing project teams, managing stakeholders, scope validation, quality control, controlling risk, and using MS Project. The summaries identify aspects of the units that went well and provide ideas for improving future units, such as spending more time on certain topics, including more examples, and incorporating additional exercises.

1. 2016W –EPM 2112 Project Closure and Other Project Management
Methodologies
Lessons Learned:
Plus/ Delta Process
Professor: Bob Xourafas
Agatha Maia Duarte de Assis, C0667288
April 1st, 2016

2. Lessons Learned – Plus Delta Process Página 2
PLUS /DELTA PROCESS
Course:
EPM 2074 – Executing the Project
Period:
2016-Jan-13 2016-Jan-30
Unit Went well Ideas for improvement
Unit 3 – Quality
Assurance
22/01/2016
• Class Online – Sandee
tried to give real
examples and to
involve us into the
topic.
• Show positive and
negative points in the
templates developed by
the students.
• Give example using the
tools to perform Quality
Assurance.
Unit 6 –
Leadership
Theories and
Models
22/01/2016
• The definitions within
the slides were very
clear.
• Bob’s Leadership
Model that covers the
theories for the leader,
team work and the
employee is easy
learning and practice.
• Once identified the style
of leadership and
employee I missed an
exercise that would
help us to understand
how to deal with
different styles.
Unit 7 – Conflict
Management
22/01/2016
• The conception of
collaboration is very
important for solving
conflicts healthily. Bob
covered very well that
perspective.
• Lack of conduction
during the exercise in
class. I felt like we
missed the focus and
we didn’t use the
techniques learned in
class.
• The exercise should
have been based on
the techniques learned.

3. Lessons Learned – Plus Delta Process Página 3
PLUS /DELTA PROCESS
Course:
EPM 2084 – Project Leadership: Managing the
Project Team
Period:
2016-Feb-03 2016-Feb-20
Unit Went well Ideas for improvement
Unit 3 –
Developing the
Project Team an
overview
05/02/2016
• It was good to know
what the market
expects from a Project
Manager. Sandee
gave to us many tips.
• Online class didn’t
cover all the lessons
content in Bob slides. It
feels like we didn’t get
everything we should.
• Online class should be
a complement of
regular classes.
Unit 5 – Self-
managed and self-
motivated work
team
18/02/2016
• Sandee gave good
examples how
individual desires can
motivate us
professionally and
personally.
• Online class didn’t
cover the theory. The
class was more like a
repetition of Unit 4.
• All the classes must be
delivered in class and
the online class just a
complement.
Unit 6 – Managing
Stakeholders
engagement
10/02/2016
• Bob mixed his
Leadership model with
the Stakeholder
engagement process
and created a wider
model that cover now
also the stakeholder. It
is an easy learning
and practice model.
Good for the daily at
work.
• An exercise to practice
the techniques is
welcome and
necessary.

4. Lessons Learned – Plus Delta Process Página 4
PLUS /DELTA PROCESS
Course:
EPM 2092 – Monitoring and Controlling Project
Requirements
Period:
2016-Feb-24 2016-Mar-04
Unit Went well Ideas for improvement
Unit 2 – Work
Authorization and
Work Performance
Reporting System
24/02/2016
• The time spent for
delivering the content
was enough and the
delivery was effective.
• Show positive and
negative points in the
templates developed by
the students.
Unit 3 – Scope
Validation and
Scope Control
Processes
24/02/2016
• The importance of the
process and its
consequences were
well delivered.
• The content divided by
authors helps us to get
ready for PMP exam.
• The time spent to talk
about the Control
Scope was too short. I
would like to see an
example of using
Variance Analysis.
Unit 4 – Quality
Control
26/02/2016
• The sequence of the
process was well
explained and its
connection to Validate
Scope was important
to understand next
Units (Project
Closure).
• Technique learned –
Pareto was good tool
that can be used in
different business.
• Unit was given too fast.
It is a mandatory topic
and most theory was
just said – no example
and no explanation.
• Give more examples of
different types of
business and exercises
to understand the
process and the
techniques.

5. Lessons Learned – Plus Delta Process Página 5
PLUS /DELTA PROCESS
Course:
EPM 2102 – Monitoring and Controlling Project
Resources
Period:
2016-Mar-05 2016-Mar-16
Unit Went well Ideas for improvement
Unit 3 – Control
Risk
09/03/2016
• The time spent to
deliver the content was
too short.
• The time spent to
deliver the content was
too short.
• Some students have
more experiences than
others and Bob
explained the topic as
everybody knew the
same and he skips
some steps.
Unit 4 – Control
Procurement and
Contract
Administration
09/03/2016
• The time spent for
delivering the content
was enough and the
delivery was effective
• Show positive and
negative points in the
templates developed by
the students.
Unit 5 – MS
Project
11/03/2016
• The time given for
concluding the
assignment was pretty
good.
• The exercise we
developed gave a
good idea of a real
project.
• We were expecting an
extensive lecture and
step by step
demonstration. We had
time for that.
• At least one exercise
should have been done
in the data show.