The document provides a profile summary and detailed CV for Alka Dhar who has over 23 years of experience in banking and financial services in roles such as HR operations, employee relations, compliance, audit, branch banking, and credit cards. She is currently an AVP of HR Service Management at HSBC Bank with responsibilities including HR process management, projects, employee engagement, and risk management. The CV highlights her accomplishments and experience across diverse functions at HSBC Bank.

1. ALKA DHAR
A 352,Sarita Vihar New Delhi 110076,India
Contact No: 9811604987(M)
Email:dharalka@hotmail.com
PassportNumber :E6073763
Dear Sir / Ma’am
Subject : Profile Summary - Alka Dhar
Please find my detailed curriculum vitae enclosed herewith. This is to share with you certain key
highlights of my profile with you. I have a total work experience of over 23 years in Banking and
Financial services industry. I am currently working with HSBC Bank in North India HR. In my current
assignment I am managing a Pan India role as a AVP HR, Service Management. In the past I have
managed HR Operations for North and East India which includes end to end HR Operations such as
payroll compensation, new hire orientation, exits, and compliance and catering to more than 2000
employees across 13 cities including metros. I have also handled employee relations and legal matters
and has an exposures to performance management and talent acquisition.
My personality traits include being goal oriented, high performance orientation, possess effective
managerial & inter-personal communication skills,with a sound operational and compliance knowledge
of Human Resources.
My effectiveness in the HR function is backed by a strong and rich Bankingexperience of 15 years across
diverseroles in Branch Bankingfor 8 years,Sales and Operations for 3 years and Compliance &Audit for
4 years.
During my career with HSBC including HR and various Support functions, I have implemented and been
instrumental in improvement and automation in workflows resultingin enhanced customer services and
efficiencies in business processes. Evaluating core/non core activities and eliminating process/design
wastes. Also worked on consolidating capabilities and managed employee engagement initiatives.
I have been involved in Global HR projects and have been effectively managing HR Quality role with
standardizing,streamliningand risk management in HR . With an experience in managingteam including
virtual teams in HR, i have developed skills of managing relationships and employee engagement and
thus have delivered on stretch targets.
Would request you to review my profile in details and consider for an appropri ate HR position in your
organization.
Yours Sincerely
Alka Dhar

2. Curriculum Vitae
ALKA DHAR
A 352,Sarita Vihar New Delhi 110076,India
Contact No: 9811604987(M)
Email:dharalka@hotmail.com
PassportNumber :E6073763
PRESENT EMPLOYMENT
The HongKong and Shanghai Banking, New Delhi 1992 – To present
Current Designation: AVP Human Resources, Service Management 2012-till date
 Formulation of HR process manuals and standard operating processes.
 Review and standardization of HR processes.
 HR Process enhancements/Improvements for Internal/External customer satisfaction.
 HR Audit and compliance management and preparing action plan.
 Benchmarking of Various HR processes with peer Banks and Market norms.
 Management of HR Projects-
 Design a program for critical role to enhance HR, Business and customer satisfaction.
 Responsible to identify HR Competencies and mapping for HR staff and execution of desired
training program.
 Creating various tools for employee rewards.
 Responsible for handling various employees’ engagement program and handle various Fun @
work initiatives.
 Monitoring and reporting of Internal controls Risk management for HR.
 Operational & strategic HR support, Understanding business needs and aligning and
implementation of HR relations, selection, exits, policy formulation, etc
 Publish of Newsletters/Dashboards of monitoring SLAs/TATSs of processes.
 Root cause analysis / compliance /operational risk management.
Global &Local HR projects
 Managed and assisted on Group HR Analytics & reporting tools./
 launch of HRDirect global platform for India, instrumental for change management and
transitions to new system.
 Launched feedback survey on HRDirect services/Analysis of the feedback /sharing and
implementation of the feedback inputs.
 Creation of brochure on Branding Employee Value proposition.
 Leading and delivery of local and Global projects.
 Change management and Transition support for global projects

3. Accomplishments in HR
 Initiatives undertaken for cost efficiencies and improvements in HR processes for optimum
utilization of resources.
 Conducted a Benchmarking study with peer banks and cross industry on exit and on boarding
process.
 Designed and implemented a Rewards & Recognition prgramme for Pan India HR operations team.
 Accredited on external HR Next programme with SHRM(Society for Human Resources &
Mangement0
 Instrumental in automation of payroll activities.
 Lead the projects for pan India on on- line management of exit process .
 Conducted workshops on ER policies and induction for new joiners.
AVP Human Resources, Service Delivery North & East India 2007 – 2012
Payroll & People soft
Overall Execution of the payroll cycle, PeopleSoft data maintenance for all staff in North& East
India./Creation and reconciliation of records on payroll and People Soft and Issuance of various
staff letters/Monitoring and tracking of reflection of correct manpower deployment and
headcount on People soft and payrollQuery management for internal stakeholders on salary,
medical, LTA, and Tax related queries/Processing of staff loans for all award staff ensure that
they are as per the terms of entitlement. /Control of Overtime payments, Pensioner data and
review all back end adjustments.
Onboarding of New Hires
Management of Pre hire employee checks - reference, criminal & credit and Joining formalities for
New employees, issuance of appointment letters as per terms of entitlement and completion of
employee files , probation reports, issuance of confirmation letters (for award staff), or extension
letters as recommended by business.
HR Projects and Vendor management
Management of various projects such as people soft data consistency checks, audit and control
checks./Vendor management and tie ups with various vendors such as: Employee verifi cation
agencies, tie up with hospitals for medical checkup of employees, florist, cafeteria.
Employee Separation
Management and processing of full & final settlement on separation including PF/ Gratuity /Leave
encashment and notice pay recoveries./Control and ensuring all financial recoveries from exited
employees and removal all staff related benefits./Monitoring various exit processes and liaison
with various central teams in line with ER practices.
Compliance & Returns
Compliance to statutory and internal guidelines including submission of all HR returns with in
deadlines./Monitoring and control of all HR suspense accounts and balancing./Satisfactory HR
audit and implementation of audit findings with the team.
Employee Relations(ER)
 Ensuringadherence to the various disciplinary and Code of conduct policies of the bank. Providing
support and information to the HR Relationship managers on various ER issues and issue of the
Terminations/Warnings/ Show cause letters./Liaison with the local lawyers and Operational
development team on Litigation and Disciplinary cases.
 Managing Business Continuity Planning for HR.

4. Compliance & Audit Manager 2004-2007
 Investigations on the frauds and forgery cases reported under Crime Investigation
Reports./Reporting of Money Laundering cases reported by the Branches.
 Maintenance of ISO files, Compliance Officer’s Handbook, Money Laundering files.
 Ensuring compliance and implementations of Concurrent /GAI /RBI Audit and Fraud Returns.
/Monitoring of complaint management system.
 Responses to various statutory authorities such as RBI/CBI/Banking Ombudsman.
 Monitoringof various suspenseaccounts for Northern India region./Monitoringand preparation of
various Returns to be submitted to statutory authorities.
 Payments & Remittances Operations and Support services:/Processing of Outward remittances as
per FEMA guidelines.
 Management of coordination between Northern India and Eastern India processing departments
for processing of customer request./Monitoring of customer complaints.
 Responsible for identifying for migration of various processing activities to STP (Straight through
Processing) through net banking / automated systems./Monitoring of Processing of bulk
salaries/transfers/pay orders and drafts/Preparation and filling of Tax returns of all customers to
statutory Authorities/ Coordination and Reconciliationsof Nostro and accounts of other Banks held
with us.
Branch Banking Officer 1996-2004
Customer Services / Teller Operations / ATM Operations / Remittances / Retail Assets
 Managing customer service and complaints/Handling all internal and external documentation of
customer accounts./Supervising cash payments & receipts and issuance of pay orders and drafts.
 Handling high value clearance & returned cheques processing.
 Controlling and managing of Offsite ATMs of HSBC including replenishment and balancing.
 Monitoring and preparing MIS reports for the ATMs downtime./Managing Vendor Performance.
 Processingof Inward and Outward FCY transactions as per FEMA regulations and guidelines /Cash
payments for inward telegraphic transfers on identity payments.
 Across the counter authorization of cash advances on Credit /Processing and Disbursement of
Home, Car, Personal & Professional Loans etc.
 Develop Sales Strategy for the branch sales./Planning and executing business promotion activities
involving the entire branch
Credit Cards officer 1992-1996
 All aspects of Customer Services.
 Scrutinizing, verification and processing of new credit card applications
 Acquiring and Sales handling of charge backs.
 Authorization and processing of merchant payments.
Educational And Technical Qualifications
 B. Com (Hons) from Delhi University
 PGD in Computer Applications from Computer Point, New Delhi
 Training program on Lotus Notes from NIIT, New Delhi
 CAIIB – Banking
 Certification for Mutual Funds Selling
 Certification on various compliance and statutory training programs.
 Certificate from Franklin Covey's Programme- workshop on "7Habbits of highly effective people"

5.  "HR Next " management programme from SCHRM (Society of Human Resources Management)
Training Programmes Attended
 Leadership training programs
 HR Transformation programs
 Human Relations - Development of interpersonal skills.
 Workshop on knowledge of management of Contract Labour laws.
 Role Effectiveness - Team building exercises.
 Sales and Service - Cross-selling techniques for various banking and finance products.
 Coaching skills - Coaching and counseling subordinates and team members.
 Customer First - Customer Services.
 Remittances - Inward remittances and guidelines of Foreign Exchange Manual Act.
 Various soft skills training programmes
Areas Of Achievement
 "Emerging Leaders “award for 2011 conferred by HSBC
 Recognition and award from HSBC Asia Pacific on management HR employees tax processes.
 Awarded HSBC ‘Star Award’ for the best customer services.
 Received the “Spot Light” recognition award.
 Received award for giving suggestions for Managing for Value.
 Received and issued certificates of achievements and recognitions as “Thanks Awards” for
performances of: Outstanding customer Services, Improvement in business processes and
operations.
Other Accomplishments
 Won HSBC- Northern India Table Tennis championship and represented North in HSBC
consecutively for 4 years at All India Sports Meet
 Won HSBC- Northern India in Carom championship and represented North in HSBC All India
Sports Meet consecutively for 5 years
 Member of HSBC cultural society – organized and participated in numerous cultural Events and
organized various team events
 Represented School and College in Basket ball and Table Tennis
Personal Strengths
 People management skills
 Customer service orientation.
 Strong Banking Knowledge
 Ability to handle pressure.
 An out of box thinking approach
 An eye for details and deadline conscious.
Areas Of Interest
 Traveling
 Swimming
Personal Details
 Date of Birth : 10th Jan 1971
 Marital Status : Married