Skills Development Scotland International Symposium 2016 - Alison McGregor
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Alison McGregor is the CEO at HSBC Scotland and gave an insight to her organisation's forward thinking approach to talent recruitment, development and sustainability.
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Skills Development Scotland International Symposium 2016 - Alison McGregor
- 2. HSBC Talent Strategy Alison McGregor, CEO HSBC Scotland
- 3. HSBC provides a range of financial services in the UK and is structured on functional lines. The four functional lines are supported by the operational arm of HSBC known as HOST (HSBC Operations Service Delivery and Technology) and by various Global functional areas which are replicated in various countries. About HSBC Retail Banking & Wealth Management (RBWM) Commercial Banking Global Banking & Markets (GBM) Group Private Banking Global Functions HOST We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations. We work with a wide range of customers, from small enterprises to mid- market companies and large multinationals, providing them with the tools they need to function efficiently HSBC Global Banking and Markets provides financial services and products to corporates, governments and institutions. We help high-net- worth individuals and their families to grow, manage and preserve their wealth. Comprises departments and business areas that provide support functions to the other areas of the bank The operational arm of HSBC HSBC employs over 44,000 people, in the UK, with a diverse range of skills and talent
- 4. Work Experience One week work experience for students in education 14-19 year olds. Areas: Commercial, HOST, Global Functions and RBWM. Traineeships Four weeks combined classroom delivery / work experience. For young people not in education, employment or training. Areas: RBWM, Contact Centres and first direct. Apprenticeship Programme Non-Graduates/Graduates not on a graduate programme. A range of apprenticeship programmes in our major business areas. Areas: Commerical, HOST, GBM and RBWM. Internship/Graduate HSBC School Leaver Programmes Talent Strategy Global Business Line Development Diverse and Inclusive Multi Level Talent Management Programmes Range of internship programmes for all years. Areas: Commercial and RBWM. Graduate development programmes. Areas: RBWM, CMB and GBM.
- 5. It just makes sense…..Apprentices 34% of learners have been promoted since the start of their programme. 90% of learners would recommend Work-based learning to a colleague. 91% of learners said the programmes helped them recognise their strengths and weaknesses. 97% of apprentices state the apprenticeship qualification met their needs. 34 % 90 % 91 % 97 % Increased Job Satisfaction Enhanced Personal Development Increased Confidence Increased Opportunity For Promotion Nationally Recognised Qualifications Coached Against National Standards
- 6. It just makes sense…..HSBC 92% of apprentices from 2011 are still employed at HSBC. 94% of learners achieved at least a good performance rating, with 50% achieving a Strong or Top. 98% of line managers state apprenticeship qualifications meet the needs of the individual. 99% of line managers state apprenticeship qualifications meet the needs of the business. 92 % 94 % 98 % 99 % Improved Customer Service Reduced Attrition Improved Performance Improved Diversity Increased Morale
Editor's Notes
- Presenter notes – In HSBC UK we employ in excess of 44,000 staff. By area: RBWM 19,596 Cmb 5,260 GBM 4,315 GPB 487 Global Functions 7,470 HOST 7,251
- The UK Work Experience Programme is for students looking for a placement with a leading global bank. The programme provides opportunities to gain some hands-on experience, develop knowledge of banking and financial services, and explore the careers available at HSBC in the UK. Traineeships are short vocational courses that develop young people's skills in Financial Services, giving them the opportunity to be part of a live working environment and gain life experience. The UK Apprenticeship is suitable for individuals who do not go to university but are interested in pursuing externally recognised professional qualifications while working in our retail branch network, commercial business centres, IT and/or operational departments: Entry Point 1. For school and college leavers: Aimed at individuals in the higher or college education who are keen to start a career in banking straightaway instead of going to university, and want to hit the ground running, perform well and contribute directly to business success. This is a development programme where you will keep learning and be provided with the opportunity to progress into management and leadership positions in HSBC Entry point 2. For individuals joining HSBC in a direct entry-level role: Aimed at those who first join HSBC in a direct entry-level position such as a cashier in one of our branches, or a customer service adviser in one of our call centres or operational areas. Those who perform well in their role in the first three months of joining HSBC will be provided with an opportunity to join the programme. Internship / Graduate - We also offer internships for penultimate-year students to give them an insight into our global graduate programmes. Our internship and global graduate programmes develop the most talented students and graduates to be the future leaders of HSBC For students who are at university or who have graduated, there are a number of options from local internships or country-specific programmes or entry-level roles such as a customer service adviser or business analyst.
- 90% of learners would recommend Work-base learning to a colleague. 92% of apprentices from 2011 are still employed at HSBC. 94% of learners achieved at least a good performance rating. 466 learners have been promoted since the start of their programme (34%).
- 90% of learners would recommend Work-base learning to a colleague. 92% of apprentices from 2011 are still employed at HSBC. 94% of learners achieved at least a good performance rating. 466 learners have been promoted since the start of their programme (34%).