[AIIM17] Don't Fall Off the Records Management Waterfall: Use Your Agility to Thrive - Gordon Brown

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Learn how the Atlanta Housing Authority ditched waterfall project management in favor of Scrum, a more agile project management framework, to deliver SharePoint across the entire agency. You will receive a brief introduction to Scrum, learn what artifacts were used and how they can be adapted by other projects, and the lessons learned along the way. Learn about the current state of Information Management in AIIM’s latest report: http://info.aiim.org/2017-state-of-information-management

Don’t Fall Off The Records
Management Waterfall: Use Your
Agility To Thrive
Gordon E. Brown
Atlanta Housing Authority

Learning Objectives
• Using a scrum framework in a
records management setting
• Benefits of being agile
• Lessons learned

Atlanta Housing Authority (AHA)
Provide quality affordable housing in
amenity-rich, mixed-income communities for
the betterment of the community.
Served 22,234 families in FY2016
~ 250 employees

DMA2 Pre-Scrum
Requirements
Design
Build
Test
Support

Problems Faced
Planning vs. Delivering
Uncertainty
Inflexibility

Scrum To The Rescue!
Image from the Scrum Alliance (www.scrumalliance.org)

Scrum Team
Product Owner
• High-level
vision and
goals
• Create the
product
backlog
ScrumMaster
• Servant
Leader
Dev Team
• Requirements
• Building
• Testing

Ordering the Backlog
Items with the biggest impact
Changes to agency priorities
Politics

Tracking Work
Product
Backlog
Ready for Play Development Review Stakeholder
Review
Done

What Difference Has It Made?
Delivered something to all departments including:
• Team sites
• Project Sites
• Workflows
• Dashboards for several departments to report on KPIs
• Migration of 10,000s records from shared drives to
SharePoint
• Disposition of old SharePoint 2010 sites

Benefits
Has made a difference across more of AHA
Empowered the team
Enhanced the reputation of Records &
Information Management

Benefits - Less Meetings
1 – 1.5 hours planning per sprint
30 mins – 1 hour retrospective
1 hour refining stories per week
Daily 15-minute meeting

Lessons Learned
Educate! Educate! Educate!

Lessons Learned
Be careful about the balance
between “scrum” work vs.
non-scrum work

Lessons Learned
Create agility
within your team

Gordon E. Brown
Email: gordon.brown@atlantahousing.org
Tel: (404) 817-7477

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