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Page 0February 4, 2015
Missouri Hospital Association
Affiliation Trends in Healthcare:
Answers to Key Questions
Missouri Hospital Association Webinar
February 4, 2015
Page 1February 4, 2015
Missouri Hospital Association
Agenda
5. How do we manage communication during an affiliation process?
4. How does an affiliation process work?
3. What form should our affiliation take?
2. Why should we affiliate?
1. Why are organizations affiliating?
Page 2February 4, 2015
Missouri Hospital Association
Familiar Market Pressures
Recruitment &
Retention
Page 3February 4, 2015
Missouri Hospital Association
Era of Uncertainty
Second Curve
Value Payment
Continuity of Care Required
Systems of Care
Providers for Payment
IT Centric
Physician Alignment
First Curve
Fee-for-Service
Quality Not Rewarded
Pay for Volume
Fragmented Care
Acute Hospital Focus
Stand Alone Providers Thrive
Straddle
REVENUE DROPS
MINIMAL REWARD FOR QUALITY
VOLUME DECREASES
NO DECISIVE PAYMENT CHANGE
PAY FOR VOLUME CONTINUES
HIGH COST IT INFRASTRUCTURE
PHYSICIANS IN DISARRAY
Page 4February 4, 2015
Missouri Hospital Association
Spreading Risk
Page 5February 4, 2015
Missouri Hospital Association
Agenda
5. How do we manage communication during an affiliation process?
4. How does an affiliation process work?
3. What form should our affiliation take?
2. Why should we affiliate?
1. Why are organizations affiliating?
Page 6February 4, 2015
Missouri Hospital Association
Everyone’s Doing It!
Page 7February 4, 2015
Missouri Hospital Association
Form Follows Function
Page 8February 4, 2015
Missouri Hospital Association
Basis for Affiliation
Strategic Plan
Resource Needs
Affiliation Objectives
Affiliation Process Affiliation
Duty of Care
Page 9February 4, 2015
Missouri Hospital Association
Organizational Needs and Objectives
Financial
Integration
• Capital
• Competency
• Clout
Clinical
Integration
• Standard of
care
• Care
coordination
• Access to
patients
Page 10February 4, 2015
Missouri Hospital Association
Shared perception of needs and
objectives
Sense of urgency
Willingness to cede control
Regulatory restrictions
Political Climate
Page 11February 4, 2015
Missouri Hospital Association
Form Follows Function
Define
Business Aims
and Outcomes
(Function)
Identify and
Prioritize
Objectives
(Function)
Determine Scope
(Function)
Custom Design and
Memorialize Structure
(Form)
Page 12February 4, 2015
Missouri Hospital Association
Agenda
5. How do we manage communication during an affiliation process?
4. How does an affiliation process work?
3. What form should our affiliation take?
2. Why should we affiliate?
1. Why are organizations affiliating?
Page 13February 4, 2015
Missouri Hospital Association
Varying Forms for Varying FunctionsCapitalInvestment
Integration/Control (Acquired or Given Up)/Stability
Clinical
Affiliation
Minority
Investment
Joint Venture
Management
Agreement
Joint Operating
Agreement
Asset
Purchase/Acquisition
Lease
Merger/
Membership
Substitution
Source: Strategies in Capital Finance, Volume 67 Fall 2011; Cain Brothers
Clinical Financial
Page 14February 4, 2015
Missouri Hospital Association
Example Asset Purchase
PURCHASER
SELLER
(Not-For-
Profit)
Asset Purchase
Agreement with
Deal Terms
Purchased Assets
Equals Cash Plus
Assumed Debt & Other
Liabilities
Purchase Value
Net
Proceeds
Repayments
Not-For-Profit
Community
Foundation
Repayment of
Non-Assumed
Debt and
Liabilities
Page 15February 4, 2015
Missouri Hospital Association
Example Membership Substitution Structure
SYSTEM
PARENT SYSTEM
PARENT
Operating
Hospital(s)
After Closing
Amended and
Restated Articles
And Bylaws
Example
Medical Center
Relinquished
Hospital(s)
Sole Member before
Transaction
Change of
Control
Agreement
Sole Member
Operating
Hospital(s)
Sole Member
Relinquished
Hospital(s)
Operating
Hospital(s)
Example Medical
Center
Page 16February 4, 2015
Missouri Hospital Association
Example Merger Structure
HOSPITAL
SYSTEM
HOSPITAL
SYSTEM
Potential
Acquiring
Subsidiary Example
Medical Center
Example
Medical
Center
After Closing –
Probable Structure
Merger
Agreement
Assets and
Liabilities
Transfer to
Hospital System
Before Closing
Page 17February 4, 2015
Missouri Hospital Association
Virtual Merger Organization
Board of Directors with
Representatives from A&B
Example Virtual Merger Model
Organization A Organization B
Joint Operating Agreement
Provides management services for A and/or B
Page 18February 4, 2015
Missouri Hospital Association
Example Lease Structure
LESSOR
Example Medical
Center
LESSEE
Hospital
Management
Company
Leased
Hospital
Lease Agreement
Lease Payments
Retains
Ownership
Operations
Management
Revenues &
Expenses
Page 19February 4, 2015
Missouri Hospital Association
Management Agreement
Hospital
System
Example
Medical
Center
Community
Advisory
Board
Hospital Revenues or Management Fee
Management Agreement
Page 20February 4, 2015
Missouri Hospital Association
Example Joint Venture Structure
For-Profit or
Not-For-Profit
Partner
Example
Medical
Center
Management
Services Contract
Fee and Earnings
Going Forward
JOINT VENTURE
Governance &
Operations
Cash from Joint
Venture Establishment
and Earnings
Going Forward
Physical
Assets
And/or Cash
Contribution
Physical
Assets
And/or Cash
Contribution
20%-50%
Ownership
20%-50%
Board Representation
80%-50%
Board Representation
80%-50%
Ownership
Net
Proceeds
Repayments
Not-For-Profit
Community
Foundation
Repayment of
Debt and other
Non-assumed
liabilities
Page 21February 4, 2015
Missouri Hospital Association
Not Your Traditional M&A: Regional Collaboration
Merger?
Acquisition?
Joint
Venture?
Regional
Hospital
Critical
Access
Hospital
Community
Hospital
AMC
Other
Providers
Page 22February 4, 2015
Missouri Hospital Association
Characteristics
• Two+ hospitals enter into formal relationship to share
resources and capabilities with an eye toward clinical
integration
• Participants together define common interests to be
advanced through the Collaborative
• Each participant’s individual interests are respected and
protected through the Collaborative’s governance structure
• Participants make some financial commitment to support the
Collaborative’s operations, but each remains economically
independent
Regional Collaboratives
Page 23February 4, 2015
Missouri Hospital Association
Characteristics
• Participants retain management authority of their
respective organizations
• Participants retain financial independence of their
respective organizations
• Participants’ governance remains with their
respective governing boards
Regional Collaboratives
Page 24February 4, 2015
Missouri Hospital Association
Unique Governance Structures
with Common Characteristics
Balanced time, energy, and economic investments by participants
Balanced voting rights and reserved powers for participants
Shared vision and goals while recognizing participants’ unique priorities
Formal but flexible and adaptable rules of operation
Fair opportunity for all participants to engage and be heard
Page 25February 4, 2015
Missouri Hospital Association
Motivations
“Independence Through Interdependence”
Page 26February 4, 2015
Missouri Hospital Association
• Achieve economies of scale through joint purchasing and similar
strategies
• Leverage current and future information technology investments
• Sustain members as they learn to thrive under new care models
• Design continuums of care for specific types of patients
• Improve quality of care through common evidence-based clinical
guidelines
• Develop narrow networks for contracting purposes
• Defend against competition from larger integrated delivery
systems
• Test the waters for more “involved” relationships
Motivations
Page 27February 4, 2015
Missouri Hospital Association
Clinically Integrated Network
• Lean infrastructure to support provider accountability
• Core functions
– Promote evidence-based medicine
– Facilitate care coordination
– Negotiate and manage payer contracts
Page 28February 4, 2015
Missouri Hospital Association
Promote Evidence-Based Medicine
• EBM = integrating individual clinical expertise with the
best available external clinical evidence from systematic
research
• Clinical protocols
– Identify (prioritize)
– Implement (education, technology solutions)
– Incentivize (financial consequences)
– Monitor (reporting on quality measures)
– Remediation (including punitive measures)
Page 29February 4, 2015
Missouri Hospital Association
Facilitate Care Coordination
• Identify high-risk and rising-risk patients
– Disease registries
– Data analytics
• Aggressive interventions
– Patient-centered medical home
– Patient navigator/health coaches
– Remote monitoring
– Transitional care management/chronic care management
• Utilize patient engagement strategies for low-risk
patients
Page 30February 4, 2015
Missouri Hospital Association
Negotiate and Manage Payer Contracts
• Standard fee schedule
• Enhanced fee schedule – care management
• Narrow networks and tiered benefits plans
• Pay for performance
• Shared savings programs
• Bundled payments
• Partial capitation (e.g., primary care services)
• Centers of Excellence
• Global budgets
Page 31February 4, 2015
Missouri Hospital Association
Negotiate and Manage Payer Contracts
• Hospitals’ employee benefits plans
• Direct contracting with employers
• Insurance
– Commercial
– Medicaid
– Medicare Advantage
– Medicare FFS
• Medicare Shared Savings Program (MSSP)
• Bundled Payment for Care Improvement Initiative
• Other demonstration projects
Page 32February 4, 2015
Missouri Hospital Association
Understanding Basic CIN Economics
Page 33February 4, 2015
Missouri Hospital Association
Recognizing the Unique Challenge
of Engaging Physicians
Page 34February 4, 2015
Missouri Hospital Association
Example Clinically Integrated
Network Organizational Structure
Page 35February 4, 2015
Missouri Hospital Association
Agenda
5. How do we manage communication during an affiliation process?
4. How does an affiliation process work?
3. What form should our affiliation take?
2. Why should we affiliate?
1. Why are organizations affiliating?
Page 36February 4, 2015
Missouri Hospital Association
Traditional Affiliation Process
Planning* Request for Proposal
• Identify affiliation team
• Develop the potential
partner list
• Begin internal due diligence
review
• Evaluate types of affiliation
to be considered
• Create communication plan
• Develop the Request for
Proposal (RFP)
• Describe key opportunities
• Provide history and key
information
• Identify characteristics of a
preferred strategic partner
• List affiliation objectives
• Describe procedures
governing affiliation process
• Solicit Confidentiality
Agreement (CA)
Stage I
Page 37February 4, 2015
Missouri Hospital Association
Traditional Affiliation Process
Awaiting RFP
Responses
Evaluating RFP
Responses
• Web meeting with potential
partners
• Continued internal due
diligence
• Side-by-side comparison
• Comparison to affiliation
objectives
• Host on-site presentations
• Establish data room
• Manage due diligence
process
• Provide expectations to
each finalist
Stage II
Page 38February 4, 2015
Missouri Hospital Association
Traditional Affiliation Process
Letter of Intent Partner Selection
• Report findings from due
diligence of partners
• Negotiate with partners
• Select partner for exclusive
negotiation
• Final due diligence
• Negotiation of definitive
agreement
• Hart-Scott-Rodino filing, if
necessary
Stage III
Page 39February 4, 2015
Missouri Hospital Association
Developing a CIN
Page 40February 4, 2015
Missouri Hospital Association
Launching a CIN
Page 41February 4, 2015
Missouri Hospital Association
Operating the CIN
Page 42February 4, 2015
Missouri Hospital Association
Agenda
5. How do we manage communication
during the affiliation process?
4. How does an affiliation process work?
3. What form should our affiliation take?
2. Why should we affiliate?
1. Why are organizations affiliating?
Page 43February 4, 2015
Missouri Hospital Association
Transparency Confidentiality
The Message
DEVELOPING
Page 44February 4, 2015
Missouri Hospital Association
Assuring Consistency of Message
ONE VOICE
Facts Only
Objectives
Opportunity of the
Affiliation
BOARD(S) OF
DIRECTORS
CEO(S)
DEVELOPING
Page 45February 4, 2015
Missouri Hospital Association
Requirements for Formal or Informal Approvals
• If using an ad hoc committee, define purpose and
authority
• Review bylaws and other documents that address
restrictions and requirements related to affiliation
arrangements
• Establish mechanism to add potential partners to the
process
COORDINATING
Page 46February 4, 2015
Missouri Hospital Association
Receiving and Adjusting to Feedback
• Accept input – Adapt the message
• Don’t be dismissive or defensive
• Be prepared to explain should suggestions be
rejected
• Adjust concept to accommodate worthy suggestions
• Defend concept and explain if suggestion is rejected
• Communicate that final decision resides with the board
COORDINATING
Page 47February 4, 2015
Missouri Hospital Association
Crisis Management
• Develop a plan
• Follow your plan
• Address rumors head-on
• Use a single spokesperson
• Proactively address exposé pieces in press by
coordinating news release with local media so it can
“break” the story
COORDINATING
Page 48February 4, 2015
Missouri Hospital Association
The Message
When do we start
talking publicly?
• Traditional: When
the decision is made
to issue an RFP
• Collaborative: When
the Governance is
decided
Frequency of
Communication?
• Monthly with board
and physicians
• At major milestones
in process
• When
misinformation
pushes the
message off course
Method of
Communication?
• News bulletins
• Letters
• Emails
• Dedicated web site
• Public meetings
• Videos
TIMING
Page 49February 4, 2015
Missouri Hospital Association
Executing Communication Plan
• Importance of staying coordinated
• Establish internal communications network
• Communicate extensively
• Keep a pulse on constituencies
• Create a quick reaction team
• Avoid overreaction
Page 50February 4, 2015
Missouri Hospital Association
Addressing Concerns
• Involve physicians in the process
• Ad hoc committee members
• Due diligence teams
• Facilitate inter-staff meetings with potential partner
• Remind physicians that the board is final authority but
that their input is vital to the process
Page 51February 4, 2015
Missouri Hospital Association
Martie Ross
913.232.5145
mross@pyapc.com

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Affiliation Trends in Health Care: Answers to Key Questions

  • 1. Page 0February 4, 2015 Missouri Hospital Association Affiliation Trends in Healthcare: Answers to Key Questions Missouri Hospital Association Webinar February 4, 2015
  • 2. Page 1February 4, 2015 Missouri Hospital Association Agenda 5. How do we manage communication during an affiliation process? 4. How does an affiliation process work? 3. What form should our affiliation take? 2. Why should we affiliate? 1. Why are organizations affiliating?
  • 3. Page 2February 4, 2015 Missouri Hospital Association Familiar Market Pressures Recruitment & Retention
  • 4. Page 3February 4, 2015 Missouri Hospital Association Era of Uncertainty Second Curve Value Payment Continuity of Care Required Systems of Care Providers for Payment IT Centric Physician Alignment First Curve Fee-for-Service Quality Not Rewarded Pay for Volume Fragmented Care Acute Hospital Focus Stand Alone Providers Thrive Straddle REVENUE DROPS MINIMAL REWARD FOR QUALITY VOLUME DECREASES NO DECISIVE PAYMENT CHANGE PAY FOR VOLUME CONTINUES HIGH COST IT INFRASTRUCTURE PHYSICIANS IN DISARRAY
  • 5. Page 4February 4, 2015 Missouri Hospital Association Spreading Risk
  • 6. Page 5February 4, 2015 Missouri Hospital Association Agenda 5. How do we manage communication during an affiliation process? 4. How does an affiliation process work? 3. What form should our affiliation take? 2. Why should we affiliate? 1. Why are organizations affiliating?
  • 7. Page 6February 4, 2015 Missouri Hospital Association Everyone’s Doing It!
  • 8. Page 7February 4, 2015 Missouri Hospital Association Form Follows Function
  • 9. Page 8February 4, 2015 Missouri Hospital Association Basis for Affiliation Strategic Plan Resource Needs Affiliation Objectives Affiliation Process Affiliation Duty of Care
  • 10. Page 9February 4, 2015 Missouri Hospital Association Organizational Needs and Objectives Financial Integration • Capital • Competency • Clout Clinical Integration • Standard of care • Care coordination • Access to patients
  • 11. Page 10February 4, 2015 Missouri Hospital Association Shared perception of needs and objectives Sense of urgency Willingness to cede control Regulatory restrictions Political Climate
  • 12. Page 11February 4, 2015 Missouri Hospital Association Form Follows Function Define Business Aims and Outcomes (Function) Identify and Prioritize Objectives (Function) Determine Scope (Function) Custom Design and Memorialize Structure (Form)
  • 13. Page 12February 4, 2015 Missouri Hospital Association Agenda 5. How do we manage communication during an affiliation process? 4. How does an affiliation process work? 3. What form should our affiliation take? 2. Why should we affiliate? 1. Why are organizations affiliating?
  • 14. Page 13February 4, 2015 Missouri Hospital Association Varying Forms for Varying FunctionsCapitalInvestment Integration/Control (Acquired or Given Up)/Stability Clinical Affiliation Minority Investment Joint Venture Management Agreement Joint Operating Agreement Asset Purchase/Acquisition Lease Merger/ Membership Substitution Source: Strategies in Capital Finance, Volume 67 Fall 2011; Cain Brothers Clinical Financial
  • 15. Page 14February 4, 2015 Missouri Hospital Association Example Asset Purchase PURCHASER SELLER (Not-For- Profit) Asset Purchase Agreement with Deal Terms Purchased Assets Equals Cash Plus Assumed Debt & Other Liabilities Purchase Value Net Proceeds Repayments Not-For-Profit Community Foundation Repayment of Non-Assumed Debt and Liabilities
  • 16. Page 15February 4, 2015 Missouri Hospital Association Example Membership Substitution Structure SYSTEM PARENT SYSTEM PARENT Operating Hospital(s) After Closing Amended and Restated Articles And Bylaws Example Medical Center Relinquished Hospital(s) Sole Member before Transaction Change of Control Agreement Sole Member Operating Hospital(s) Sole Member Relinquished Hospital(s) Operating Hospital(s) Example Medical Center
  • 17. Page 16February 4, 2015 Missouri Hospital Association Example Merger Structure HOSPITAL SYSTEM HOSPITAL SYSTEM Potential Acquiring Subsidiary Example Medical Center Example Medical Center After Closing – Probable Structure Merger Agreement Assets and Liabilities Transfer to Hospital System Before Closing
  • 18. Page 17February 4, 2015 Missouri Hospital Association Virtual Merger Organization Board of Directors with Representatives from A&B Example Virtual Merger Model Organization A Organization B Joint Operating Agreement Provides management services for A and/or B
  • 19. Page 18February 4, 2015 Missouri Hospital Association Example Lease Structure LESSOR Example Medical Center LESSEE Hospital Management Company Leased Hospital Lease Agreement Lease Payments Retains Ownership Operations Management Revenues & Expenses
  • 20. Page 19February 4, 2015 Missouri Hospital Association Management Agreement Hospital System Example Medical Center Community Advisory Board Hospital Revenues or Management Fee Management Agreement
  • 21. Page 20February 4, 2015 Missouri Hospital Association Example Joint Venture Structure For-Profit or Not-For-Profit Partner Example Medical Center Management Services Contract Fee and Earnings Going Forward JOINT VENTURE Governance & Operations Cash from Joint Venture Establishment and Earnings Going Forward Physical Assets And/or Cash Contribution Physical Assets And/or Cash Contribution 20%-50% Ownership 20%-50% Board Representation 80%-50% Board Representation 80%-50% Ownership Net Proceeds Repayments Not-For-Profit Community Foundation Repayment of Debt and other Non-assumed liabilities
  • 22. Page 21February 4, 2015 Missouri Hospital Association Not Your Traditional M&A: Regional Collaboration Merger? Acquisition? Joint Venture? Regional Hospital Critical Access Hospital Community Hospital AMC Other Providers
  • 23. Page 22February 4, 2015 Missouri Hospital Association Characteristics • Two+ hospitals enter into formal relationship to share resources and capabilities with an eye toward clinical integration • Participants together define common interests to be advanced through the Collaborative • Each participant’s individual interests are respected and protected through the Collaborative’s governance structure • Participants make some financial commitment to support the Collaborative’s operations, but each remains economically independent Regional Collaboratives
  • 24. Page 23February 4, 2015 Missouri Hospital Association Characteristics • Participants retain management authority of their respective organizations • Participants retain financial independence of their respective organizations • Participants’ governance remains with their respective governing boards Regional Collaboratives
  • 25. Page 24February 4, 2015 Missouri Hospital Association Unique Governance Structures with Common Characteristics Balanced time, energy, and economic investments by participants Balanced voting rights and reserved powers for participants Shared vision and goals while recognizing participants’ unique priorities Formal but flexible and adaptable rules of operation Fair opportunity for all participants to engage and be heard
  • 26. Page 25February 4, 2015 Missouri Hospital Association Motivations “Independence Through Interdependence”
  • 27. Page 26February 4, 2015 Missouri Hospital Association • Achieve economies of scale through joint purchasing and similar strategies • Leverage current and future information technology investments • Sustain members as they learn to thrive under new care models • Design continuums of care for specific types of patients • Improve quality of care through common evidence-based clinical guidelines • Develop narrow networks for contracting purposes • Defend against competition from larger integrated delivery systems • Test the waters for more “involved” relationships Motivations
  • 28. Page 27February 4, 2015 Missouri Hospital Association Clinically Integrated Network • Lean infrastructure to support provider accountability • Core functions – Promote evidence-based medicine – Facilitate care coordination – Negotiate and manage payer contracts
  • 29. Page 28February 4, 2015 Missouri Hospital Association Promote Evidence-Based Medicine • EBM = integrating individual clinical expertise with the best available external clinical evidence from systematic research • Clinical protocols – Identify (prioritize) – Implement (education, technology solutions) – Incentivize (financial consequences) – Monitor (reporting on quality measures) – Remediation (including punitive measures)
  • 30. Page 29February 4, 2015 Missouri Hospital Association Facilitate Care Coordination • Identify high-risk and rising-risk patients – Disease registries – Data analytics • Aggressive interventions – Patient-centered medical home – Patient navigator/health coaches – Remote monitoring – Transitional care management/chronic care management • Utilize patient engagement strategies for low-risk patients
  • 31. Page 30February 4, 2015 Missouri Hospital Association Negotiate and Manage Payer Contracts • Standard fee schedule • Enhanced fee schedule – care management • Narrow networks and tiered benefits plans • Pay for performance • Shared savings programs • Bundled payments • Partial capitation (e.g., primary care services) • Centers of Excellence • Global budgets
  • 32. Page 31February 4, 2015 Missouri Hospital Association Negotiate and Manage Payer Contracts • Hospitals’ employee benefits plans • Direct contracting with employers • Insurance – Commercial – Medicaid – Medicare Advantage – Medicare FFS • Medicare Shared Savings Program (MSSP) • Bundled Payment for Care Improvement Initiative • Other demonstration projects
  • 33. Page 32February 4, 2015 Missouri Hospital Association Understanding Basic CIN Economics
  • 34. Page 33February 4, 2015 Missouri Hospital Association Recognizing the Unique Challenge of Engaging Physicians
  • 35. Page 34February 4, 2015 Missouri Hospital Association Example Clinically Integrated Network Organizational Structure
  • 36. Page 35February 4, 2015 Missouri Hospital Association Agenda 5. How do we manage communication during an affiliation process? 4. How does an affiliation process work? 3. What form should our affiliation take? 2. Why should we affiliate? 1. Why are organizations affiliating?
  • 37. Page 36February 4, 2015 Missouri Hospital Association Traditional Affiliation Process Planning* Request for Proposal • Identify affiliation team • Develop the potential partner list • Begin internal due diligence review • Evaluate types of affiliation to be considered • Create communication plan • Develop the Request for Proposal (RFP) • Describe key opportunities • Provide history and key information • Identify characteristics of a preferred strategic partner • List affiliation objectives • Describe procedures governing affiliation process • Solicit Confidentiality Agreement (CA) Stage I
  • 38. Page 37February 4, 2015 Missouri Hospital Association Traditional Affiliation Process Awaiting RFP Responses Evaluating RFP Responses • Web meeting with potential partners • Continued internal due diligence • Side-by-side comparison • Comparison to affiliation objectives • Host on-site presentations • Establish data room • Manage due diligence process • Provide expectations to each finalist Stage II
  • 39. Page 38February 4, 2015 Missouri Hospital Association Traditional Affiliation Process Letter of Intent Partner Selection • Report findings from due diligence of partners • Negotiate with partners • Select partner for exclusive negotiation • Final due diligence • Negotiation of definitive agreement • Hart-Scott-Rodino filing, if necessary Stage III
  • 40. Page 39February 4, 2015 Missouri Hospital Association Developing a CIN
  • 41. Page 40February 4, 2015 Missouri Hospital Association Launching a CIN
  • 42. Page 41February 4, 2015 Missouri Hospital Association Operating the CIN
  • 43. Page 42February 4, 2015 Missouri Hospital Association Agenda 5. How do we manage communication during the affiliation process? 4. How does an affiliation process work? 3. What form should our affiliation take? 2. Why should we affiliate? 1. Why are organizations affiliating?
  • 44. Page 43February 4, 2015 Missouri Hospital Association Transparency Confidentiality The Message DEVELOPING
  • 45. Page 44February 4, 2015 Missouri Hospital Association Assuring Consistency of Message ONE VOICE Facts Only Objectives Opportunity of the Affiliation BOARD(S) OF DIRECTORS CEO(S) DEVELOPING
  • 46. Page 45February 4, 2015 Missouri Hospital Association Requirements for Formal or Informal Approvals • If using an ad hoc committee, define purpose and authority • Review bylaws and other documents that address restrictions and requirements related to affiliation arrangements • Establish mechanism to add potential partners to the process COORDINATING
  • 47. Page 46February 4, 2015 Missouri Hospital Association Receiving and Adjusting to Feedback • Accept input – Adapt the message • Don’t be dismissive or defensive • Be prepared to explain should suggestions be rejected • Adjust concept to accommodate worthy suggestions • Defend concept and explain if suggestion is rejected • Communicate that final decision resides with the board COORDINATING
  • 48. Page 47February 4, 2015 Missouri Hospital Association Crisis Management • Develop a plan • Follow your plan • Address rumors head-on • Use a single spokesperson • Proactively address exposé pieces in press by coordinating news release with local media so it can “break” the story COORDINATING
  • 49. Page 48February 4, 2015 Missouri Hospital Association The Message When do we start talking publicly? • Traditional: When the decision is made to issue an RFP • Collaborative: When the Governance is decided Frequency of Communication? • Monthly with board and physicians • At major milestones in process • When misinformation pushes the message off course Method of Communication? • News bulletins • Letters • Emails • Dedicated web site • Public meetings • Videos TIMING
  • 50. Page 49February 4, 2015 Missouri Hospital Association Executing Communication Plan • Importance of staying coordinated • Establish internal communications network • Communicate extensively • Keep a pulse on constituencies • Create a quick reaction team • Avoid overreaction
  • 51. Page 50February 4, 2015 Missouri Hospital Association Addressing Concerns • Involve physicians in the process • Ad hoc committee members • Due diligence teams • Facilitate inter-staff meetings with potential partner • Remind physicians that the board is final authority but that their input is vital to the process
  • 52. Page 51February 4, 2015 Missouri Hospital Association Martie Ross 913.232.5145 mross@pyapc.com

Editor's Notes

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