SlideShare a Scribd company logo
TRAINING & DEVELOPMENT (T&D)
YARA MONTEIRO
AECIPA – HR WORKSHOP
Pelmatogram – March 2015 – Angola
What will be covered
Topics
www.pelmatogram.com
Training &
Development
Process
Build a strong
link between
“Retention”
and “T&D”
Tools
Agree? Disagree?
Training increases employee
retention
www.pelmatogram.com
How can Training & Development increase
employee retention?
 Reinforces the value
of the employee
 Opportunity to learn
new skills and
improve existing skills
 Employees feel they
are able to grow in a
position
www.pelmatogram.com
Agree? Disagree?
… and after all the investment
employees decide to leave
www.pelmatogram.com
How to build a strong link between
“Retention” and “Training & Development”?
 Design a Strategic
Training &
Development plan
aligned with the
business model and
objectives.
 Design & Implement
tailored made
Training &
Development
programs for your
companywww.pelmatogram.com
How to build a strong link between
“Retention” and “Training & Development”?
 Offer a broad menu of
development
opportunities with
multiple training
methods
 Have mid and long
term programs
associated with career
progression and
leadership
development
 Link development
opportunities with
performance and
recognition www.pelmatogram.com
Agree? Disagree?
… Training is a bridge that can
lead to employee satisfaction and
a higher retention rate for your
organization
www.pelmatogram.com
Training & Development Process
Business
Plan
Training
Strategy &
Policy
Training
Needs
Analysis
Training
Plan
Training
Implementation
Training
Evaluation
www.pelmatogram.com
The 4 dimensions of Training &
Development
Strategic
and
Operational
Results
Training
Engagement
On the job
coaching
Performance
Process
Integration
Training & Development Model
70% 20% 10%
Work Experiences
• On-the-job
development
• Stretch
Assignments
• Cross Functional
Teams
Relationships
• Coaching
• Mentoring
• Networking
Training
• Courses
• Conferences
• E-learning
www.pelmatogram.com
Personal Development Plan
Name:
Job title:
Level:
Team:
Short Term Goals
(1 year)
1.
2.
3.
Mid Term Goals
(2 -3 yrs)
1.
2.
3.
Mid Term Goals
(3-5 yrs)
1.
2.
3.
Competences
based
www.pelmatogram.com
Personal Development Action Plan
Training &
Development
Need
Priority Target
date
Action Evaluation Performance
Impact
Name:
Job title:
Level:
Team:
www.pelmatogram.com
Questions
www.pelmatogram.com
How can we help your company?
 Develop or improve
your T&D toolkit
(step-by-step)
 Training courses and
programs
 Executive and
Professional
Coaching
16
www.pelmatogram.com
Ética e Sigilo Profissional – Pelmatogram – HR Solutions with a Legacy
Contact us
 info@pelmatogram.com
 Yara Monteiro
 yaramonteiro@pelmatogram.com
 (+244) 945 607011
 www.pelmatogram.com
www.pelmatogram.com
How can Training & Development increase employee retention?

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How can Training & Development increase employee retention?

  • 1. TRAINING & DEVELOPMENT (T&D) YARA MONTEIRO AECIPA – HR WORKSHOP Pelmatogram – March 2015 – Angola
  • 2. What will be covered
  • 3. Topics www.pelmatogram.com Training & Development Process Build a strong link between “Retention” and “T&D” Tools
  • 4. Agree? Disagree? Training increases employee retention www.pelmatogram.com
  • 5. How can Training & Development increase employee retention?  Reinforces the value of the employee  Opportunity to learn new skills and improve existing skills  Employees feel they are able to grow in a position www.pelmatogram.com
  • 6. Agree? Disagree? … and after all the investment employees decide to leave www.pelmatogram.com
  • 7. How to build a strong link between “Retention” and “Training & Development”?  Design a Strategic Training & Development plan aligned with the business model and objectives.  Design & Implement tailored made Training & Development programs for your companywww.pelmatogram.com
  • 8. How to build a strong link between “Retention” and “Training & Development”?  Offer a broad menu of development opportunities with multiple training methods  Have mid and long term programs associated with career progression and leadership development  Link development opportunities with performance and recognition www.pelmatogram.com
  • 9. Agree? Disagree? … Training is a bridge that can lead to employee satisfaction and a higher retention rate for your organization www.pelmatogram.com
  • 10. Training & Development Process Business Plan Training Strategy & Policy Training Needs Analysis Training Plan Training Implementation Training Evaluation www.pelmatogram.com
  • 11. The 4 dimensions of Training & Development Strategic and Operational Results Training Engagement On the job coaching Performance Process Integration
  • 12. Training & Development Model 70% 20% 10% Work Experiences • On-the-job development • Stretch Assignments • Cross Functional Teams Relationships • Coaching • Mentoring • Networking Training • Courses • Conferences • E-learning www.pelmatogram.com
  • 13. Personal Development Plan Name: Job title: Level: Team: Short Term Goals (1 year) 1. 2. 3. Mid Term Goals (2 -3 yrs) 1. 2. 3. Mid Term Goals (3-5 yrs) 1. 2. 3. Competences based www.pelmatogram.com
  • 14. Personal Development Action Plan Training & Development Need Priority Target date Action Evaluation Performance Impact Name: Job title: Level: Team: www.pelmatogram.com
  • 16. How can we help your company?  Develop or improve your T&D toolkit (step-by-step)  Training courses and programs  Executive and Professional Coaching 16 www.pelmatogram.com
  • 17. Ética e Sigilo Profissional – Pelmatogram – HR Solutions with a Legacy
  • 18. Contact us  info@pelmatogram.com  Yara Monteiro  yaramonteiro@pelmatogram.com  (+244) 945 607011  www.pelmatogram.com www.pelmatogram.com

Editor's Notes

  1. Development is lined with career paths, career progression ( vertical and horizontal), tomorrow results holistic intervention, setting up a VISION, construct a strategy Training                                                         Development Short-term focus/Task Oriented                  Long-term focus/Skills oriented Group based (more often than not)                Individually based Focuses on the “today” needs                       Leads to the “tomorrow” results Compliance area strength                               Opportunities to develop strategic approach Other items that my small group noted were: Information versus values                               Targeted to the individual; growth after training 5%                                                                   95% Means                                                              End Knowledge                                                      Expansion For today                                                         For tomorrow Short-term                                                       Long-term Task-oriented                                                  Skill-oriented Piece of development                                      Holistic Training is the means to a development end. It’s important to remember that not all training leads to development, but it could and you should see if this is how to look at things in developing that “vision” mentioned before. We need to look at training and development together versus pulling them apart.  There are facets of both training efforts and development efforts that have value.  With a strong, constructed strategy and vision, incorporating these two things is actually very natural. Training and development are a partnership; they’re a process, not an event. They are both value driven. Training is the means to a development end. It’s important to remember that not all training leads to development, but it could and you should see if this is how to look at things in developing that “vision” mentioned before. We need to look at training and development together versus pulling them apart.  There are facets of both training efforts and development efforts that have value.  With a strong, constructed strategy and vision, incorporating these two things is actually very natural. Training and development are a partnership; they’re a process, not an event. They are both value driven. Typically, training is the process by which people are taught critical skills. The goal is to improve performance in the short term. Development activities, on the other hand, tend to prepare people for additional job roles for the long term. Development tends to refer to more personalized, individualized experiences, such as a certification process, job rotation period, coaching or mentoring. In other words employee development is a broader term, that includes training as one, and only one of its methods for encouraging employee learning.
  2. have you ever asked yourself this question: "If I spend money training employees, won't they just use the skills they've gained to get a new job somewhere else that pays more?" employees want to do a good job. People enjoy coming to work when they feel their efforts make a difference for the company. They also enjoy receiving recognition for the contributions they make to the company. training actually can increase employee retention, when the training reinforces the value of the employee. In addition, a well-designed training program Training is an investment in your human capital - The cost of Turnover Training is a recruiting tool You are more likely to attract and keep good employees if you can offer development opportunities.    Training promotes job satisfaction. Nurturing employees to develop more rounded skill sets will help them contribute to the company. The more engaged and involved they are in working for your success, the better your rewards.   Training is a retention tool, instilling loyalty and commitment from good workers. Staff looking for the next challenge will be more likely to stay if you offer ways for them to learn and grow while at your company.   Training adds flexibility and efficiency. You can cross-train employees to be capable in more than one aspect of the business. Teach them to be competent in sales, customer service, administration and operations. This will help keep them interested and will be enormously helpful to you when setting schedules or filling in for absences. Cross-training also fosters team spirit, as employees appreciate the challenges faced by co-workers.   Training is essential for knowledge transfer. It's very important to share knowledge among your staff.   Learning and upgrading employee skills makes business sense. It starts from day one, and becomes successive as your employees grow. Granted, it may take some time to see a return on your investment, but the long-term gains associated with employee training make a difference. The short-term expense of a training program ensures you keep qualified and productive workers who will help your company succeed. That’s an investment you can take to the bank. ROI : gain – cost/cost x100 WHAT'S INVOLVED IN TRAINING & DEVELOPMENT? TRAINING AND DEVELOPMENT HAS SEVERAL DIFFERENT FACETS: Orientation training for new employees Teaching business and management skills for new hires or promotions Training in effective people skills (very important) Specific training for technical and professional skills
  3. Being able to grow in a position and feel good about the job theyare doing is important to an individual and their view of the organization. By investing the appropriate training in an employee, they will develop a greater sense of self-worth as they become more valuable to the company As a Human Resource Director for 12 years, I saw employees leave organizations for better jobs and more pay, but I can honestly say I never saw an associate leave a job for merely more pay. Keep your employees interested in continuing their career by using training as a way to demonstrate that the company values them. Training is a bridge that can lead to employee satisfaction and a higher retention rate for your company
  4. ... A bridge that needs to be walked... By the management team and HR Challenge: Retain the human capital during a time of crisis. So how can executives prevent the departure of talented people? Show talented people that they are valued and spell out the reasons why they should stay where they are rather than move on. And, while bonuses are limited by the economic environment, effective leaders are finding other ways to motivate their people. In this emergency, How to do this again depends on the talent category. Stars, it might mean a bit less variety and a change of pace that will allow them to replenish their energy and reflect on where they are going. Specialists, on the other hand, may benefit from more variety, including developmental assignments that extend their expertise into adjacent areas. Heroes will find it helpful to be rotated out of potentially exhausting systems.
  5. Executives around the globe have responded to the economic crisis by reviewing their systems for managing human capital. The smartest of them are not simply asking questions about their current investment and how it could or should change, but reassessing matters in strategic terms. They recognize that effective people management systems – those which put the right people into the right jobs at the right time and for the right costs – have a central role in supporting the firm’s business model. Investment in human capital must focus on the critical factors in the firm’s business system: its products, customers, competitors and internal structures. Leaders are concentrating the efforts of their high-talent people on maintaining cash flow by making and selling products and serving customers. Importantly, they are also finding the best ways to develop their people despite the economic turmoil. As the crisis evolves we are seeing executives take some very pragmatic decisions in how they use their human capital to handle immediate business needs while also supporting longer-term individual development. Careful analysis of the company’s cash flow and its customers’ needs, followed by strategic redeployment of human capital will allow businesses to find and implement the best possible solutions. And, in a crisis, coaching talented performers as they are working on critical tasks is the best possible investment in human capital development. Coach and develop However, the nature of these key investment challenges vary according to the type of person involved: executive stars, functional experts and unsung heroes. Executive stars are candidates for very senior leadership positions in the future. They are often rotated quickly through several different divisions and functions to gain experience. The main challenge in managing their development is to give them an appropriate assignment – one that stretches their competencies while at the same time allowing the unit to benefit from and draw on the star’s previous experience and current contribution of energy. In the crisis, trade-offs need to be made between the need for immediate action and the person’s development needs. Functional experts are people who make a great individual contribution with their professional knowledge, intellect and creative capabilities. The challenge when developing them is to keep them fresh and energized. In non-crisis times this means varying their assignments and giving them time “off-line” to expand their learning, perhaps by visiting other firms and in professional conferences. Again, in hard times trade-offs need to be made. Last but not least, unsung heroes are the middle managers and professionals who are not destined for senior management but whose work keeps the show on the road. Their development presents two types of challenges. First, leaders must help unsung heroes to digest the news that they cannot expect to be promoted. Secondly, where members of this group have already privately accepted their mid-level career, leaders must ensure that they remain engaged in the critical work of dealing with the crisis. One method is to maintain and even increase their involvement in the resolution of significant and complex issues and in special work that is beyond their specified job scope. Retain and sustain Alongside the demands of developing human capital lies another significant challenge: retaining it. During this crisis we are seeing some high-talented people leave their current companies for rivals that seem more agile and better equipped to deal with the emergency. So how can executives prevent the departure of talented people? To begin with, smart executives show talented people that they are valued and spell out the reasons why they should stay where they are rather than move on. And, while bonuses are limited by the economic environment, effective leaders are finding other ways to motivate their people. In this emergency, smart human capital leaders are quickly discovering what matters most to those whom they cannot afford to lose – and providing it. It is also important to recognize that even the most talented, energetic individuals can burn out. Obviously, sustained hard work is required from everybody during this crisis, so managing people to prevent negative overload is key. How to do this again depends on the talent category. For stars, it might mean a bit less variety and a change of pace that will allow them to replenish their energy and reflect on where they are going. Specialists, on the other hand, may benefit from more variety, including developmental assignments that extend their expertise into adjacent areas. Finally, unsung heroes will find it helpful to be rotated out of potentially exhausting systems. Smart human capital leaders are quickly discovering what matters most to those whom they can ill afford to lose and then providing it.