Obtc capability statement

File Location: D: OBTC Human Resources OBTC Capability Statement
Version: 3.0 | Review date: 22nd
March 2016 | Document Control No. 00115-10
Ownership: OBTC Quality Assurance | Approved: Stephen Bowerman. 1 | P a g e
CAPABILITY STATEMENT
Copyright and Trade Mark Statement
© 2003 OUTSOURCE Training Company™ / © 2014 OUTSOURCE Business Training Centre™
All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical,
photocopying, or otherwise, without written permission from the publisher, OUTSOURCE. Use of this work for
purposes other than those indicated above, requires the prior written permission of OUTSOURCE. Requests should
be addressed to the Writer at OUTSOURCE to e-mail addresses:
outsourcetrainingco@hotmail.com and obtc@outlook.com.au
Writer: Stephen Bowerman First published: 3
rd
May 2010
OUTSOURCE Training Company™ 1
st
edition Version: 1
OUTSOURCE Business Training Centre™ Release date: 9
th
June 2010
Phone: 0438 903 373
E-mail: outsourcetrainingco@hotmail.com and obtc@outlook.com.au
Version: 3.0
Release date 22
nd
March 2016

BACKGROUND HISTORY
In February 1994 Stephen Bowerman started-up his first Business Management Consultancy business
OUTSOURCE Logistics initially in the capacity of Business Advisory, Business Coaching and Business Consultancy.
Over the period of nine years (February 1994 to June 2003) his Consultancy Business proved to be both sustainable
and profitable, with substantial and consistent growth.
Mirroring the same Business Model Stephen expanded his business services in the month of July 2003 and
Registered his new additional business OUTSOURCE Training Centre; the new services now available include:
 E-Learning, Learning Management Systems (LMS) and Development Programs - Adobe Captivate Prime /
Smartsparrow / Microway (Articulate) / Learn Upon / Catapult e-Learning.
 Adult Learning Programs, Accredited and Non-Accredited Course Facilitation.
 Workplace Training and Assessment.
 Vocational Education Training (VET).
 E-Learning Design and Development.
 Negative and Positive Gearing Seminars.
 Instructional Design and Technical Writing.
 Corporate and Professional Staff Induction and Orientation Programs.
 Learning Workshops.
 Live Stream and Webinar Learning Programs.
 Skype One-on-One remote / distance Training and Assessment Workshops.
 Learner Engagement.
 Competency Completion.
 New Traineeship and Apprenticeship Sign-ups and You Tube Learning Sessions.
 Vocational Training and Assessment.
 VAK - Visual, Auditory and Kinesthetic orientated Learning, Training and Assessment Courses, Programs
and Workshops.
 Manufacturing Staff Induction and Orientation Programs.
 Warehousing Staff Induction and Orientation Programs.
 Transport and Logistics Staff Induction and Orientation Programs.
 Designing and Implementing new fully Tailored Vocational Training and Assessment Programs.
In July 2009 Stephen started-up two additional business which are both active businesses “OUTSOURCE Gardening
and OUTSOURCE Cleaning Academy” trading for the past six years. The services provided included:
 Vocational Training and Assessment for Cert II, III and IV in Horticulture;
 Horticulture Work Experience Program (WEP);
 Horticulture Host Employment Program (HEP) Job Placements; and

 Work Place Training and Assessment.
 Vocational Training and Assessment for Cert II, III and IV in Cleaning Services and Management;
 Cleaning Operations Work Experience Program (WEP);
 Cleaning Operations Host Employment Program (HEP) Job Placements; and
 Work Place Training and Assessment.
Using the same Business Model for the past 23 years Stephen further expanded his business services in the month
of October 2013 with his fourth additional new business OUTSOURCE Business Training Centre; the new services
now available include:
 Adult Language, Literacy and Numeracy skills.
 Finance and Insurance Brokerage for Real Estate purchases.
 Process Manufacturing and Warehouse Management.
 Transport and Logistics Management.
 Horticulture / Gardening / Landscaping.
 General Business Consultancy.
 Strategic Planning Workshops and Conferences.
 Credit Management.
 Business Operations Management.
 ERP (Enterprise Resource Planning) Deployments.
 Call Centre and Campaign Management.
 Human Resources and Industrial Relations Management.
 WHS Management and Workplace Safety Awareness.
 Employment Services, Recruitment and Job Placements.
 Customer Service Management.
 Quality Assurance Management.
 Business Policies, Processes and Procedures.
 Business Health Checks and Audits.
 Business Planning and Business Start-ups.
 Website Design, Web Hosting and Website Management.
 Collections / Debt Recovery / Mercantile / Litigation / Enforcement Proceedings.
 Finance and Insurance Management.
 Property Strata Management Services.
 Employer Satisfaction.
 Human Resources and Industrial Relations National Seminar Workshop Series.
 Asset Maintenance and Cleaning Operations Management.
 Train the Trainer.
 New Staff Inductions and Orientations.
 Work Experience Programs.

 Employment Services specializing in Streams 2, 3, and 4 Job Placements.
 Employment Brokerage.
 Business Coaching and Mentoring.
 Change Management Framework.
 Stakeholder Management and Project Management.
 ECM-Enterprise Content Management – SharePoint.
 CRM-Customer Relationship Management - Salesforce.com / Force.com.
 ERP-Enterprise Resource Planning - SAP / 12.1 Oracle E-Business Suite / Pronto.
 World Manager – Online Training, Human Resources, Communication and Operations Management.
OUTSOURCE VISION STATEMENT
OUTSOURCE aspire to be the leading provider of Workplace Staff Training | Assessment, Adult Language, Literacy
and Numeracy skills Learning and Personal Development needs of the Australian people and businesses state-wide
throughout Australia.
OUTSOURCE VALUE STATEMENT
OUTSOURCE values our customers' needs and expectations of high quality service and standards. Our clients’
needs and expectations are of the utmost importance, the entire OUTSOURCE Team is committed to consistently
meeting and exceeding these needs and expectations.
VALUES = TORA
 Total commitment and effort towards achieving our Targets.
 Outstanding service standards and customer experience.
 Respect for each other as employees.
 Attractive returns for our shareholders and investors.
OUR MISSION
To consistently deliver outcomes-focused on continuous quality improvement to ensure Learner Engagement,
Employer-Customer Satisfaction and Competency Completion every-time to HELP both individuals and your
business SUCCEED and PROSPER.

ACADEMIC QUALIFICATIONS
1977 – 1983 High School Diploma (Higher School Certificate - HSC)
Core elementary subjects studied:
 Mathematics.
 English.
 Art.
 Modern and Ancient History.
B.Bus (Acc), ECAQ Bachelor of Business
Specialisations: Accounting, Applied Finance, Banking, Business Management, Human Resource Management,
Insurance, International Business Management, Marketing and Business Management. Charles-Sturt
University (Australia) – 6 Years Correspondence.
Certificate III MSA30107 - Process Manufacturing.
Certificate IV MSS40312 - Competitive Systems and Practices.
SIR30307 - Certificate III – Wholesale.
Certificate IV BSB40401 – Business Management (Governance).
Certificate IV TLI40107 – Transport and Logistics (Warehousing and Storage).
Certificate IV BSB40507 – Business Administration.
Certificate IV TAE40110 | TAELLN411 – Vocational Educational Training and Assessment - 11 Units include:
 TAELLN411 - Address Adult Language, Literacy and Numeracy skills.
 TAEDES401A – Design and Develop Learning Programs.
 TAEDES402A – Use Training packages and accredited courses to meet client needs.
 TAEDEL401A – Plan, Organise and Deliver Group-Based Learning.
 TAEDEL402A – Plan, Organise and Facilitate learning in the Workplace.
 TAEASS401A – Plan Assessment activities and processes.
 TAEASS402A – Assess Competence.
 TAEASS403A – Participate in Assessment Validation.
 TAEASS301A – Contribute to Assessment.
 TAEDEL301A – Provide Work Skill Instruction.
 TAEDEL404A – Mentor in the Workplace.
I have just recently enrolled with Get Qualified Australia (GQA) for the following qualifications and will have
Certification for all 4 qualifications by end of March 2016.
1. Advanced Diploma of Business BSB60215;
2. Advanced Diploma of Work Health and Safety BSB60615;
3. Advanced Diploma of Management (Human Resources) BSB60915); and

4. Diploma of Training Design and Development TAE50211.
VOCATIONAL TRAINING | ASSESSMENT CREDENTIALS - FACILITATING THE FOLLOWING VOCATIONAL COURSES
 Certificate IV TAE40110 | TAELLN411 – Vocational Education Training and Assessment, and Adult Language, Literacy
and Numeracy skills.
 MSS40312 Certificate IV – Competitive Systems and Practices.
 SIR20212 Certificate II – Retail Services.
 AHC30710 Certificate III - Horticulture.
 SIR30212 Certificate III – Retail Operations.
 SIR40212 Certificate IV – Retail Management.
 BSB30207 Certificate III – Customer Contact.
 BSB40307 Certificate IV – Customer Contact.
 BSB40311 Certificate IV - Customer Contact.
 BSB40807 Certificate IV – Frontline Management.
 BSB41407 Certificate IV - Workplace Health Safety (WHS).
 BSB50607 - Diploma of Human Resources Management.
 FNS41811 Certificate IV - Financial Services.
 SITHFAB009A RSA - Responsible Service of Alcohol.
 SITHGAM006A RCG - Responsible Conduct of Gambling.
 PRM20104 Certificate II – Asset Maintenance (Cleaning Operations).
 PRM30104 Certificate III – Asset Maintenance (Cleaning Operations).
 PRM40109 Certificate IV – Asset Maintenance (Cleaning Management).
 Certificate III MSA30107 - Process Manufacturing.
 Certificate IV MSS40312 - Competitive Systems and Practices.
 SIR30307 - Certificate III – Wholesale.
 Certificate IV BSB40401 – Business Management (Governance).
 Certificate IV TLI40107 – Transport and Logistics (Warehousing and Storage).
 Certificate IV BSB40507 – Business Administration.
BUSINESS SUMMARY
Stephen is a highly competent, motivated and respected Trainer and Assessor with extensive experience gained
within Vocational Education and Training (VET) and Job Search Agencies addressing Adult Language, Literacy and
Numeracy skills. The other industries include Corporate, Retail, Financial, Manufacturing, Transport, Asset
Maintenance and Logistics Services industries Training and Assessment experience for over twenty-six years.
Stephen’s experience and expertise has secured him numerous Training and Assessment contracts with some of
Australia’s largest RTO’s and most prestigious professional corporations.
Stephen provides an extensive Education and Training Portfolio of over 41 Training Courses, including Training
Programs, Learning Workshops, Learning Webinars and Live Streams Australia wide; that can be fully customised
to suit all Industries and Organizational business needs and requirements.

It is Stephen’s unrivalled knowledge and experience across a wide range of business disciplines that provides the
cornerstone/s of his credentials.
ACCREDITATIONS
 The Institute of Operations Management – Accredited.
 Australian Human Resources Institute (AHRI) – Accredited.
 Australian Institute of Management (AIM).
 WHS Consultation – Accredited.
 CSMIQ (Customer Service Management IQ) – Accredited.
 VEDA Advantage and Dunn Brad Street – Accredited.
 Toastmasters Speech Craft and Technical Presentation – Accredited.
 “FCCM” (Fundamentals Call Centre Management) – Accredited.
 ACTION INTERNATIONAL (Coach and Mentor) – Accredited.
 Intermediate Project Management – Accredited.
 Train the Trainer – Accredited and Licensed Mercantile Agent – Accredited.
 Recruitment and Interviewing - TSI (Targeted Selective Interviewing) – Accredited.
SOFTWARE SKILLS
 VET Trak / Adobe Learning Suite Software Applications (Captivate 5 and Flash).
 SAP Accounting Software / FIDELIO / Opera PMS / Cheers / Basle II.
 Microsoft Professional Office 2010 / Sage 50 Online / SAS / IMS.
 NTBS Database / ARROW-PRONTO Accounting Software / Access / Fraud File-data base / DRIVE.
 MYOB / Oracle / Sun System-Pastel Partner Accounts Software.
 Reflection 1 (PCMS) / Data-link / Lucent (Terranova) / Cardpac / LAPS / ZUES / IBIS / Infront.
 Microsoft Outlook / Internet Explorer / Group Wise / Primo 325.
 TRIM Practice Manager 2007 / Lotus Notes 7 / DOS / SWIFT MT202.
 LLAS (Southpac) / Fast Track / Eudora V5.0 / PISCES / Next Gen / Smart Stream.
 EWP / PABX / ACD / IVR / CTI–(Call Centre Technology) / Transact /Goldmine.
 Quicken version 4.0-5.0 for Windows / QuickBooks / LOLO / Mega.
 Microsoft Publisher / Microsoft Project / PowerPoint Viewer / Capital Connect / J Bill / CWX.
 Smart-Term 470 for Windows v4.0 / Citrix ICA Client Paradox 7 / CBFC / JDE / VLM.
PROFESSIONAL AFFILIATIONS
 PeoplePlus Education.
 ZIP Money.
 Get Qualified Australia (GQA).
 State and Federal Government Departments.

 GE Money.
 Macquarie Group of Companies.
 Macquarie Bank.
 Virgin Money.
 Bridge Business College (International Students only).
 Work Savvy Training.
 The A4e Group of Companies.
 Job Centre Australia.
 Job Find Centre (Angus Knight Group).
 ORS Group.
 Tracy (The Placement People).
 Fast Track (On Hire Staff Solutions).
 ICP Educational Institute (Industry / Career / Professional).
 AETS Australian Employment and Training Solutions.
 The Australian Salesmasters Training Company (ASTC).
 Just Careers Training.
 Avana Sky (A Vocation Company).
 Tuggerah Lakes Community College (TLCC).
 Communicare Incorporated.
 Precision Group Training.
 Management Consultancy Institute (MCI).
 CLB Training and Development.
 McDonalds Family Restaurants.

 Managed Training Services (MTS) Chandler Macleod.
 Small Business Party of Australia (SBPA).
 Spic ‘n’ Span Domestic Cleaning Services (Commercial and Domestic Cleaning).
 Mission Australia (NEIS Program) Panel, assisting unemployed with Business Start-up initiatives.
 Alfred Construction Industries (ACI) – Manufactured Homes and Granny Flats.
 MODAK Australia Pty Ltd – (Process Manufacturing and Warehousing Operations).
 NSW Business Enterprise Centres (BEC’s).
 NSW Community Colleges.
 Salvation Army – Work Experience Programs, Streams 2, 3 and 4 Job Placements.
 Communicare - Work Experience Programs, Streams 2, 3 and 4 Job Placements.
 Volunteering Central Coast Inc.
 Deloitte Touché Australia – Professional Consultancy Services.
 RAWLIGHT Design Pty Ltd. (Process Manufacturing and Warehousing Operations).
 Perpetual Trustee – Management Consultancy Services.
 DIMAR Direct Pty Ltd.
 Baycorp Legal Pty Ltd – Management Consultancy Services.
 Citi Bank – Instructional Designer and Project Management Services.
 Commonwealth Bank of Australia NSW Contact Centres (Parramatta and Newcastle).
 BarMax, MHM Australasia Pty Ltd and the Sydney Coffee School.
 Central College Corporate (formerly AIWL).
 HCI Professional Services.
 National Seniors Australia.
 Pirate 88 FM Radio Station (Fremantle WA.

 OUTSOURCE Cleaning Academy.
 Australian Human Resources Institute (AHRI).
 OUTSOURCE Professional Representatives Association (OPRA).
 Workplace Learning and Performance Forum.
 OUTSOURCE Customer Service Academy.
 NSW TAFE Colleges.
 Spectra Training Group.
 The Australian Quality Training Framework (AQTF) and Vocational Education Training and Accreditation
(VETAB).
PROFESSIONAL COMPETENCIES
 Vocational Education Training and Assessment and Adult Language, Literacy and Numeracy skills.
 Design and Develop Learning Programs, Training Packages and Accredited Courses.
 Plan Assessment Activities, Processes, Assess Competence and Participate in Assessment Validation.
 Plan, Organise, Deliver and Facilitate Learning Group-Based Learning and One-on-One Learning.
 Human Resources – Workers Compensation, Strategic HR, Job Analysis and Design.
 Industrial Relations – Site Agreements, Acquisitions and Mergers at Industry and Organisational level.
 Enterprise Bargaining – Multi-site and Multi-industry, Design and Implementation, AWAs, Employee
Agreements, Union Collective Agreements, Sick Leave and Performance Incentive Plans.
 Project Management.
 Restructuring and Re-Engineering.
 Business Strategy Analysis and Design.
 Employment Contracts.
 Australian Workplace Agreements and Individual Transitional Employment Agreements (ITEAs).
 Change Management.
 Employee Relations.
 Redundancy Negotiations and Business Services.
 Operational Audits – Risk Management Strategies, Business Planning.
 Business Policies, Processes and Procedures Design and Review.
 Staff Capacity Modelling.
 Restructuring, Rightsizing – Aligning HR / IR Structures to meet Business Objectives.
 Performance Management Strategies and Frameworks / Counselling.
 Organizational Learning Initiatives – managing Aging and Disabled Workforce.
 Organization Development – Corporate Health and Well-being Programs.

 Lifestyle Management (Balance Program).
ACHIEVEMENTS
 Appointed National Vice President of the Small Business Party of Australia (SBPA) on 14
th
October 2013 to
present.
 Over the past 17 years to present have continually supported local Central Coast Community Centres,
Business Enterprise Centres and Community Colleges with Short Courses and Learning Workshops.
 Successfully tutored over 250 Vocational Educational Training (VET) Students over the past 7 years.
 Maintained over a 4 year period from a 92% Approval Rate for a total of 144 New Home Purchases over a
4 year period, averaging 36 New Home Purchases every year consistently.
 Designed & developed over 56 new Learning and Development Programs and Workshops, of which 15
Programs were endorsed by numerous RTO’s, NSW Colleges and Business Enterprise Centres Australia
wide.
 Designed, Developed and Implemented over 40 Human Resources and Industrial Relations Policies,
Processes and Procedure Manuals.
 Designed, Hosted and Managed over 45 Websites.
 Managed and facilitated over 86 Business Expo’s and Trade Shows combined Australia-wide.
 Assisted and provided business advice to over 284 Small Business Start-ups.
 Designed, Developed and Facilitated over 120 new Training and Assessment Programs for clients and
facilitated over 220 Adult Learning Programs.
 Successfully facilitated over 160 Staff Induction and Staff Orientation Workshops for a broad range of
Professional Organisations and Large Corporate Companies.
 Created and Implemented over 325 Business Operations Policies, Processes and Procedures Manuals.
 Created and Implemented over 12 Performance Incentive Programs and Sick Leave Incentive Programs.
 Signed-up over 1,850 New Traineeships and Apprenticeships Australia-wide.
SOME OF OUR LARGER MANUFACTURING, CORPORATE | PROFESSIONAL SERVICES CLIENTS:
 PeoplePlus Education.
 Get Qualified Australia (GQA).
 ZIP Money.
 Australian Workstation Manufacturers (AWM).
 Work Savvy Training.
 Borg Manufacturing Group.
 Central Coast Manufacturing Connect.
 CLB Training and Development.
 Spectra Training.
 Finance Here – Finance and Insurance Brokerage, including Foreclosures.
 MODAK Homes Australia – Process Manufacturing, Transport and Logistics.
 G.E. Finance and Insurance Services – Corporate.

 Baycorp Legal Pty Ltd – Professional.
 S G Fleet Management Pty Ltd – Transport and Logistics.
 Spic ‘n’ Span Domestic Cleaning Services (Commercial and Domestic Cleaning Specialists).
 Capital Finance.
 Management Consultancy International (MCI).
 Communicare Incorporated.
 Australian Salesmasters Training Company.
 Cisco Technology Pty Ltd – Corporate.
 Deloitte Touché Australia – Professional.
 Tyco Healthcare and Pharmaceutical Pty Ltd – Process Manufacturing, Transport and Logistics.
 Citibank (Citiphone Australia) – Corporate, Call Centre and Professional.
 Macquarie Group Pty Ltd - Corporate, Call Centre and Professional.
 Allco Finance Group – Corporate.
 Smartline Home Loans Pty Ltd – Corporate and Professional.
 Virgin Money / Home Loans – Corporate.
 FedEx Express – Process Manufacturing, Transport and Logistics.
 Bank of Scotland (Capital Finance) – Corporate.
 RAMS Home Loans – Corporate.
 Mortgage and Finance Association of Australia (MFAA) – Corporate and Professional.
 Commonwealth Bank – Corporate.
 Arnold Construction Industries (ACI).
 Managed Training Services (MTS).
 Chandler Macleod – CBA Traineeship Project.
 NSW Business Enterprise Centres (NSWBEC).
Arnold Construction Industries

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