This document discusses strategies for adopting Microsoft Teams instead of just using chat. It recommends understanding how users currently use Teams, taking action to promote Teams features to users through training and demonstrations, and establishing governance over Teams usage and team creation. Specific tactics include analyzing usage reports, training users on capabilities, gamifying lessons, highlighting business values, and creating a approval process for new teams using Power Apps. The goal is to help users understand why Teams is better than just chat and provide guidance on its proper use and management over time.

1. @jeffangama
Adopt the Teams concept instead of chat ?
Jeff ANGAMA
@jeffangama
Blog : https://jeffangama.wordpress.com
Linkedin : Jeff ANGAMA

2. @jeffangama
Today objective
▪ Showcase top Team / channel features ! DEMO DEMO DEMO
▪ Build an adoption strategy

3. @jeffangama
Who are you ? What is your role ?
Consultant ?
Project
Manager ?
End User ?

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▪ Jeff ANGAMA, France, live in Nice
▪ Consultant Microsoft 365 & SharePoint On Premise
▪ Work @MonacoDigital
▪ A project I’m proud of
 Deploy a digital workplace for 8000 users using SCRUM methodology
▪ Specialized in :
 Teams Adoption, Process Automation (Nintex, Power Automate, SPFX)
▪ Loves travel in Asia
Jeff ANGAMA
https://jeffangama.wordpress.com
@jeffangama

5. @jeffangama
Users only use chat instead of channels in Teams?
What they
use
What they miss
Visio
Conférence
Chat
Contextual chat
history
Categorize by
channel
Digital
Workplace
External users
joining the
conversation

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« If users only use Chat…
Then it’s just like using Skype »

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Demo
▪ Power of TEAM Channel instead of CHAT

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In a chatIn a canal
TABS - Apps in Chat vs Team Canal

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How to bring users to use Team instead of Chat
Understand Act Govern

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1 - Understand how your users use Teams

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Out of the box reports in Team Admin Panel

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Power BI Usage Analytics

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Microsoft Ignite - Top 10 Microsoft Teams adoption best practices | BRK2161

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2 - Act
Convince users to use “Team” and not Chat?

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Show them how it works, via Webinar

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And promote features in an help canal (in org wide Teams) or Yammer

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Clarify when to use what
▪ When shall you use chat vs channel ?

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Train users about Teams Capabilities
Microsoft Ignite - Top 10 Microsoft Teams adoption best practices | BRK2161
Microsoft Ignite - Top 10 Microsoft Teams adoption best practices | BRK2161

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Give cheatsheets to users (30 tips to get started).
Download full screen version on @jeffangama Twitter

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Gamify users training sessions

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Microsoft Ignite - Top 10 Microsoft Teams adoption best practices | BRK2161

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What else can we do ?
Give Business Value to TEAMS

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Power Platform in Teams

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Power Apps in SharePoint Online

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Make a plan and adapt & repeat
▪ Why teams
▪ Identify resistance to change
▪ Training planning
Prepare
▪ Find people that will spread the Teams wave
▪ Emboard manager in the adventure, key to change
management
Find champions &
Emboard managers
▪ Newsletter
▪ Intranet
▪ Yammer
Share success
▪ Train to basics and advanced
▪ Train manager
▪ Continously share tips
Help users
▪ Measure via statistics
▪ Measure via surveyMeasure
▪ Repeat & Adapt this strategy
Adapt

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3 - Govern

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Governance : A world without governance
Who is the real owner of this team
Why is there two Team HR ?
The employee quit the company,
where are his data ?
Why is the org chart
showing ?
What’s the use of this Team ?

28. @jeffangama
Microsoft Ignite - Top 10 Microsoft Teams adoption best practices | BRK2161

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Gouvernance : Example
▪ External Sharing
▪ Third party apps

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Apply archival
▪ Archive a Team after X months or years

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What do we do with documents in Teams ?

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Who creates the Team ?
▪ Open to everyone
▪ Control by a form requesting
 Objective for the team
 Owner of the team
 How long you need the team
 Etc.
▪ IT approves and creates
Control How it works User satisfaction

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Microsoft Power Apps – Control Team Creation

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Conclusion
Explain the values of Teams to your users
Get help from Champions & Manager
Don’t forget Governance

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Ressources
▪ UNDERSTAND
 Power BI Report
▪ ACT :
 Adoption Plan (By Microsoft)
 PowerApps Application to approve Team Request
▪ GOVERNANCE
 Governance by M365 Community
 Susan Hanley Governance white papers

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Ressources for end users

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Questions Time ! Or Share your feedback !

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Thank you
Jeff ANGAMA
@jeffangama
Blog : https://jeffangama.wordpress.com
Linkedin : Jeff ANGAMA