The document summarizes the Administration tab in the Site Manager, which allows configuration of valued applications, ticketing & events, email settings, branding, self-service form builder, and asset import utility. Key areas that can be configured include event types, ticket templates, attachments, parent/child ticket relationships, self-service options, ticket reassignment, and email server settings. The branding and self-service form builder sections describe how the look and fields of the self-service ticketing portal can be customized.
Net Support School software - is a Remote controlled software used to manage, interact, monitor and support end users in the computer laboratory and or in a training center.
SyAM Software offers a full IT Service Desk Solution which enables you to manage your entire IT infrastructure. With features such as remote access, help desk, power management and software deployment, you can stay up to speed on everything without having to leave your desk.
Net Support School software - is a Remote controlled software used to manage, interact, monitor and support end users in the computer laboratory and or in a training center.
SyAM Software offers a full IT Service Desk Solution which enables you to manage your entire IT infrastructure. With features such as remote access, help desk, power management and software deployment, you can stay up to speed on everything without having to leave your desk.
Kwanzoo Cloud Connector Step by Step Guide Drop Data Into Eloqua Contact RecordsKwanzoo Inc
Step by Step Configuration Guide for the Kwanzoo Cloud Connector, that integrates with Eloqua E9 and E10. This guide specifically covers engaging and gathering prospect data in lead forms, progressively profiling prospects with polls and capturing data back inside Eloqua contact records..
Help desk ticket categories create help desk ticket classification it-tool...IT-Toolkits.org
With a proven Help Desk ticket classification methodology such as CREATE, companies can Build a Help Desk Ticket Classification scheme that increases ticket trend reporting efficiency, enhance the ticket escalation process, improve reporting, and reduce overall support costs. Every Help Desk needs a ticket classification scheme to handle the customer’s issues when they contact the Help Desk for support. Proper ticket classification of an issue when a Help Desk ticket is created, enables the Help Desk Agent to sort the issue into support buckets. These buckets will allow knowledge to be presented to the Help Desk agent when trying to provide proper support, enable proper routing of escalated tickets and allow trend reporting of ticket types.
Help desk ticket categories and classification schemeBuild a Help Desk
With a proven 6 step Help Desk ticket classification methodology such as CREATE, companies can Build a Help Desk Ticket Classification scheme that increases ticket trend reporting efficiency, enhance the ticket escalation process and reduce overall support costs. Every Help Desk needs a ticket classification scheme to handle the customer’s issues when they contact the Help Desk for support. Proper ticket classification of an issue when a Help Desk ticket is created enables the Help Desk Agent to sort the issue into support buckets. These buckets will allow knowledge to be presented to the Help Desk agent when trying to provide proper support, enable proper routing of escalated tickets and allow trend reporting of ticket types.
Points Catalog & Rewards is a very flexible extension, giving you multiple paths to incentivize customer spending. For instance, you can even allow customers to use points they will earn with an order on that same order – providing that the order is properly fulfilled. You will also be able to setup engagement campaigns, for instance: Points per Account Creation, Points per Referral, Newsletters subscription, and Product reviews, among others…
Kwanzoo Cloud Connector Step by Step Guide Drop Data Into Eloqua Contact RecordsKwanzoo Inc
Step by Step Configuration Guide for the Kwanzoo Cloud Connector, that integrates with Eloqua E9 and E10. This guide specifically covers engaging and gathering prospect data in lead forms, progressively profiling prospects with polls and capturing data back inside Eloqua contact records..
Help desk ticket categories create help desk ticket classification it-tool...IT-Toolkits.org
With a proven Help Desk ticket classification methodology such as CREATE, companies can Build a Help Desk Ticket Classification scheme that increases ticket trend reporting efficiency, enhance the ticket escalation process, improve reporting, and reduce overall support costs. Every Help Desk needs a ticket classification scheme to handle the customer’s issues when they contact the Help Desk for support. Proper ticket classification of an issue when a Help Desk ticket is created, enables the Help Desk Agent to sort the issue into support buckets. These buckets will allow knowledge to be presented to the Help Desk agent when trying to provide proper support, enable proper routing of escalated tickets and allow trend reporting of ticket types.
Help desk ticket categories and classification schemeBuild a Help Desk
With a proven 6 step Help Desk ticket classification methodology such as CREATE, companies can Build a Help Desk Ticket Classification scheme that increases ticket trend reporting efficiency, enhance the ticket escalation process and reduce overall support costs. Every Help Desk needs a ticket classification scheme to handle the customer’s issues when they contact the Help Desk for support. Proper ticket classification of an issue when a Help Desk ticket is created enables the Help Desk Agent to sort the issue into support buckets. These buckets will allow knowledge to be presented to the Help Desk agent when trying to provide proper support, enable proper routing of escalated tickets and allow trend reporting of ticket types.
Points Catalog & Rewards is a very flexible extension, giving you multiple paths to incentivize customer spending. For instance, you can even allow customers to use points they will earn with an order on that same order – providing that the order is properly fulfilled. You will also be able to setup engagement campaigns, for instance: Points per Account Creation, Points per Referral, Newsletters subscription, and Product reviews, among others…
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
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My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
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Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
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Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
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We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
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2. Administration
•
The Administration tab allows you to configure the following categories:
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–
–
–
–
–
Valued Applications
Ticketing & Events
Email Settings
Branding
Self Service Form Builder
Asset Import Utility
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3. Valued Applications
•
•
•
For an important software application that you want to track for compliance
reporting, the first step is defining it as a Valued Application. On the Administration
page, the Valued Applications tab lists the currently defined applications.
Click the button to create a new Valued Application.
The application name, version, and vendor should be entered as they appear in the
installed applications listing for a compliant system. You can view this listing by
clicking on the system’s icon on the Site Summary page.
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4. Ticketing & Events
•
The Ticketing & Events tab has 6 categories of configuration for tickets:
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–
–
–
–
–
•
Event Types
Attachments
Parent/Child Options
Self Service Options
Ticket Reassignment
Ticket Templates
Each one can be clicked and then expanded.
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5. Event Types
•
•
Here you can edit or remove existing event types that are used when
creating tickets.
You can also create new event types by clicking the Create New button
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6. Attachments
•
•
•
Choose whether you want to give Self Service users the ability to upload
attachments when editing tickets
Define the maximum number of attachments that can be associated with a
ticket
Define the maximum file size
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7. Parent/Child Options
•
•
•
•
•
The default (Cascade None) disables parent/child options. To enable them, click the Cascade
radio button, and select other options:
Automatically resolve children: When a parent ticket is resolved, so are any child tickets
associated with it.
Automatically reactivate children: When a parent ticket is reactivated, so are any child tickets
associated with it.
Automatically reassign children: Reassigning a parent ticket also reassigns any of its child
tickets.
Automatically populate children: Values from a parent ticket are populated in child tickets.
When this radio button is clicked, you may select from the following fields:
–
–
–
–
–
–
–
–
–
•
Site
Group
Priority Level
Location
Assigned To
Event Type
Room Number
Asset Information
Customer Information
Use the Ticketing interface to associate tickets as parent/child.
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8. Self Service Options
•
In Self Service Options you can allow users of the Self Service Portal to
select retired assets, or keep the default of active assets only. The Self
Service Checklist menu lets you configure a checklist to be provided to
users of the Self Service Ticketing portal based on the type of problem
reported.
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9. Creating a Checklist
•
•
•
For a given event, the checklist will display a question, suggestion, or other
text that you enter (the Item), along with a textbox, checkbox, or yes/no
interface to capture the user’s response (the Response Input Type).
Here is an example of a checklist that will be displayed to a Self Service
Ticketing user when a printer event is reported.
The user’s responses will be added to the ticket to be viewed by technicians.
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11. Ticket Templates
•
•
•
Use the Ticket Templates
interface to define child
tickets that are automatically
created for a new ticket that
uses a particular event type
In this example, creating a
new ticket with New Office
Employee Event will spawn
three child tickets, with
priorities and summaries as
defined here
Child tickets can be
populated with information
entered in the parent ticket
as configured in
Parent/Child options
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12. Email Settings
•
The Email Settings tab of the Administration page is where mail server and
account information is entered in order to enable ticketing email
functionality.
•
For Gmail configuration, check the Use SSL? box and set the Email Port to
587.
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13. Branding the Self Service Ticketing Portal
•
•
Customization options are available for
the Self Service Ticketing Portal. Using
the drop down menu, navigate to the
Administration page and select the
Branding tab.
In the Self Service Header Text
box, enter the text that should appear
in the header of the Self Service
Portal. To add a Self Service
Logo, browse to an image that can be
displayed by a supported browser.
When finished, click the Save
Changes button. Browse to the Self
Service Portal to review your custom
branding.
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14. Self Service Form Builder
•
•
•
Further customization of the
Self Service Ticketing Portal
can be implemented on the
Self Service form builder tab
Any text area that is editable
can be changed by clicking the
text and typing in any desired
changes.
When finished, click the Save
button to save your edits. By
clicking the Clear button you
can remove all custom text
from the form and reset to Site
Manager’s default text.
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