Help documentation for Thank Bunny product. All screens are pictorially described.

2. Dashboard
There are two kinds of login users. One is
the Admin, and the other is the manager.
Only the Admin will have access to edit the
shopkeeper details.
Edit Shopkeeper will let you change the
contact information for all users who have
access to this system.
Dashboard is the first screen. You can edit
the store setting such as its description,
address, websites, phone, and category.
You may also define your loyalty rewards
program, and enable auto-pilot and
incognito mode of operation.

3. Edit Store
Enable Auto Pilot:
Enabling this will send automatic SMS and
emails to your customers on every
transaction and redemption.
Enable Incognito Mode:
Enabling this will allow you to create
transactions without feeding bill number.
Points Calculator:
Your Loyalty program rules are defined by
this value. This is the bill amount required
for your customer to earn 1 point.
Redemption Program:
Explain how you will reward the points
accrued by your customers.

4. Reports
You can select the kind of report – Table or
Graph, and set the filters for the report.
Reports can be generated for Transactions,
Redemptions OR Feedback.

5. Add Transaction
If the customer is a new customer, a signup
page appears. On completing the signup
process, the transaction page will re-appear
and needs to be completed.
Once the transaction is completed, points
are automatically calculated and credited
to the customer’s account.
At the point of sale, kindly complete the
billing process. Then click on the “Add
Transaction” menu item.
Enter details of the transaction such as
Phone number of the customer, Bill
number, and Bill amount. The fourth field
“Reference” is optional and can take values
to indicate coupon code, etc.

6. Add Customer
The Mobile number field takes unique
values. So, there cannot be any two
customers with same mobile number in
the system.
The Date of birth field and email field are
optional fields. All other fields are
mandatory.

7. Redeem Points
Step 2: Enter the number of points to
redeem.
Step 3: A SMS with 6 digit code (OTP) will
be sent to the customer’s mobile number.
Enter that code to complete the process.
This is a 3-step process.
Step 1: Enter the phone number of the
customer who wishes to redeem his points.

8. Feedback Settings
Once the feedback questions are set, you
cannot modify them without deleting all
the collected data.
So, the reset button will let you delete the
old feedback data and start new.
First, you need to make sure that you have
enabled Feedback option.
Then, customize the 5 questions for the
customer to rate good/average/bad. The
total rating will be calculated for 10 pts.

9. Campaigns – Email & SMS
You should set a name, target city and
description for your campaign. Then, select
a template and write the content.
You may set filters and send relevant
promotions to targeted customers.
On top left, you can find your number of
credits (and its validity date) for your
campaign. You can purchase more credits
from us if you need.

10. Offers
After you create an offer, you can view and
edit your offers from “Your Offers” page.
All fields are mandatory to create a new
offer. Offer code is used to track an offer.

11. Settings
Change Password:
First, you should click on “Generate
Authorization Code” button. You will
receive the code to your email address that
is mentioned in our system.
You can then enter the auth code, and the
new password.
Auto Pilot:
You can customize the auto-pilot Email
messages that will be sent to your
customers after their transaction and
redemption activities.
To configure the auto-pilot SMS messages,
you will have to send an email to us with
the template.
Subscription:
You can view your payment details, download previous invoices, and check the next due
dates.
You can login to this Subscription portal with the credentials that we give you. These
credentials are different from the credentials used for ThankBunny.

12. Customers
You can click “View” to see the data on the
screen. Otherwise, you can also export the
data as CSV file.
You can view all your customer details in
any given date range. You can sort them
based on their first enrolment date [OR]
their most recent date of interaction with
your brand.