1. HAMPSHIRE. UK.
Lisa.burt-frost@uhs.nhs.uk
07864 157178
CAREER/PERSONAL PROFILE
I have 13 years experience of working within the administration/management sector of a
large teaching University Hospital in the UK, all within the Acute Emergency Medical
Admissions Department.
Managing and dealing with various staff, Multi Professional Teams, patients and the public
on a daily basis has taught me the value of being approachable and open minded, the skills
to be adaptable and effective along with the ability to focus on high quality customer care
and service delivery.
I take great pride in what I have achieved within my career to date and have strong positive
work ethics, I am a hard-working, dependable and effective HR/Administration manager
with the ability to work well both independently, managing my own workload including
direct line management of staff and being part of service development/Improvement and
various other projects within the Management team.
A long standing interest in developing my career and life skills further and hopefully serving
the community at the same time has given me the confidence and determination to seek a
career in admin/management oversees.
EDUCATION & QUALIFICATIONS
Subject/Qualification Place ofstudy - UK Grade/Result Year obtained
Conceptsof Management Solent University of
Southampton
B2 2015
FoundationManagement
–CharteredManagement
Institute
Southampton
CityCollege
Pass Level 3 2004
ECDL Southampton
CityCollege
Distinction 2002
NAMCW TauntonCollege Pass 1988
Secondary
Education/CSE’s
MillbrookGirls
School
All A-Cgrades 1986
Full training matrix attached

2. KEY SKILLS AND EXPERIENCE
Team management:
 Lead, manage and motivate staff, ensuring appropriate management structures andpractices are inplace.
 Ensure appraisals andmandatorytraining is completed.
 Effective day-to-dayoperational management ofadministrative services providedwithin area of responsibility,
making decisions, providing solutions andadvice to staff.
 Full roster management, recording all absences, ensuring cross cover is inplace.
 Management ofcomplete recruitment process, providing trainingandarranging all system access requirements.
 Taking/facilitating regular team meetings.
Human Resources:
 Create andmaintaina culture where stafffeelrespected, supportedandvalued, activelycreate opportunities to
maximise staff potential, provide traininganddevelopment, creatinganenvironment conducive to learning.
 Developandmaintainteamworkingrelationships andencouraging ownershipof role responsibilities.
 Rectifyunderperformance ofstaff.
 Manage staffattendance andanyrelatedissues.
 Respondto anyconcerns/issues/grievances raised bystaff.
Service Delivery, Development and Improvement:
 Establishandmaintainstrong working relationships with multi professionalsacross organisation, using effective
communicationinorder to deal with complex matters.
 Monitor, track, analyse andreport on the performance of the team in relationto maintaining data quality,
ensuringadministrationdata meet requirements, identifying andresolving anyissues found.
 Activelysupport anyreview, modernisation or restructuring ofadministrative practices, enable team to
understandreasons for improvements and create feelingof involvement and sharedgoals, ensuringall effective
changes are fullyembeddedand qualityof service deliveredremains high.
 Take part in or manage small projects, workingalone or with others to produce plans, identifyinganyissuesand
resources required, problemsolving andnegotiatingservices requiredto obtain objectives, maintain awareness
of anyset boundariesincludingfinancial restrictions.
Financial Management:
 To maintainfiscal awareness, ensuring management ofownstaffing budget, identifying anypotential deviations
from budget. Attendregular meetings withFinance andSenior Management. Indentifyanddeliver on Cost
Improvement Plans.
 Manage procurement budget, authorisedsignatoryfor timesheets, invoices andorders.
 Effective recruitment planningto support staffing budget.
Personal development:
 Achieve and maintainup to date knowledge ofprinciplesandtechniques involved in the management of people,
finance andother resources.
 Maintaina personaldevelopment portfolio.
 IT literate, proficient inMicrosoft Office packages andvarious inhouse software applications.

3. EMPLOYMENT HISTORY
Current Employername - UniversityHospitalSouthampton
Employeraddress – UniversityHospitalof Southampton, TremonaRoad,Southampton,
Hampshire.UnitedKingdom.SO166YD
Type of business- HealthCare
Reportingto (jobtitle) - RobStockbridge – EmergencyCare Service Manager
Contacts
o 023 8120 3160
o rob.stockbridge@uhs.nhs.uk
Your job title - AdministrationManager
Start date - 16.04.2012 (original Truststartdate:01.02.2003)
End date - Ongoing
Grade - 5
Salary - Current£25,000 risingto£28,000
Periodof notice - 8 weeks
Reason for leaving(if applicable) - Careerand personal development.
Briefdescriptionof your duties& responsibilities:
To be responsible for effective dayto daydirect line management of administrationteams invarious roles/grades
across the Acute EmergencyMedical Admissions Department anddown streamwards including, but not restricted
to:HR issues, development, completionof all mandatorytraining, appraisals androster management.
To maintainfiscal awareness andensure effective financialmanagement of own staffing budget, supportedby
forward recruitment planning, identifying anyactual or potentialpossible deviations frombudget. Act as authorised
signatorywithin set Organisation limits and attend regular meetings withFinance and Senior Management. Identify
and deliver on Cost Improvement Plan’s as required.
Ensure levels ofData Qualityacrossthe teammeet Organisational requirements, identifyandresolve anyissues,
ensure continued development andimplement policies and procedures to improve data qualityandreporting
procedures.
Implement agreedmodernisationof administrationprocesses, undertake assessment of systems of workandmake
recommendations inorder to ensure efficient andeffective deliveryof department.
PreviousEmployername - UniversityHospital SouthamptonFoundationTrust
Type of business- HealthCare
Reportingto (jobtitle) – Anne Towner– InterimCare Group Manager, Neuro
Contacts
o 023 8120 8907
o Anne.towner@uhs.nhs.uk
Your job title – Ward ClerkSupervisor
Start date – 01.02.2003
End date – 16.04.2012
Grade - 3
Reason for leaving(ifapplicable) - Careerdevelopment.
Briefdescriptionof your duties& responsibilities
To support your ownward byproviding full administrative wardclerk duties, ensuringmaximum reduction in admintasks
for the clinical team, to also be responsible for effective dayto daysupervision ofallocated administrationteam to include
HR issues, development, completion ofallmandatorytraining, appraisals androster management.
Attend regular meetings with Management, supporting withvarious projects andservice development requirements.

4. Previous Employer name - Various
Type of business – Child Care
Reporting to (job title) – Parent
Your job title – In house Nanny
Start date – August 1986
End date – January 2003
Grade - /
Reason for leaving (if applicable) - Career development.
Brief description of your duties & responsibilities
To provide 24/7, in house, child care. Totake full responsibilityfor Childs dayto daycare and overall welfare, often
workingdays, nights and weekends if andwhen required. Reference for last nannypost available if required.
Supporting information
I’m a quick learner, selfmotivator and regardmyself as being an approachable and calmperson who has a sense of
purpose andresponsibility with the requiredpatience andorganisationalskills to deal withvarious situations as theyarise.
I am a flexible and adaptable personwith a positive ‘can do’ attitude, I have the abilityto prioritise andmanage myown
workload and can functionindividuallyor as a part of a team.
When required I have the skillsand knowledge base to effectivelymake difficult decisions that maynot always be
popular, onoccasions I am calleduponto performance manage poor performance/attendance, which is always completed
at a professional level, I am firm but fair and openminded, however I amnever judgemental andconstantlystrive to retain
good personal morals and a kind heart, I firmlybelieve intreating others how you would expect them to treat you or your
loved ones, evenduringdifficult circumstances.
I have excellent communicationskills and enjoybuilding andmaintaining positive working relationships with various staff,
colleaguesandservice users inorder to produce better results in the constantlychanging businessenvironment andalways
strive to improve service delivery.
In all myroles I have managed to balance myhome life withthe varying requirements of myjob andhave often worked
extra hours as andwhen needed. I amnowat a point inmylife where I wouldlike to developmycareer further, utilising
my current skills and learning some new ones, I would verymuchlike to enhance this next stage of mycareer/life by
gainingexperience ofworkingwithin a new culture andenvironment.
My interests outside of work are:positive living, travelling, cooking, sewing, and most outdoor activities. I enjoysocialising
with close friends andultimatelybeing a positive, outgoingandkindperson with strong social morals.
REFERENCES AVAILABLE/ON REQUEST
Rob Stockbridge - rob.stockbridge@uhs.nsh.uk
Anne Towner – anne.towner@uhs.nhs.uk
Caroline Smith – caroline.smith2@uhs.nhs.uk
Vanessa Arnell-Cullen - To be provided on request
Caroline Eveleigh – To be provided on request