Biky Kyemba is a technician support professional with over 15 years of experience in customer service, technical support, and graphic design. He has expertise in areas like root cause analysis, LAN/WAN technologies, and addressing customer issues. Kyemba held positions at Camrose Resources and Sign-a-rama Honeydew where he installed and repaired hardware/software and provided technical support to users. He has several technical certifications and is proficient in Microsoft Office, various operating systems, and programming languages. Kyemba aims to find a challenging role where he can continue developing his problem-solving skills.

1. CURRICULUM VITAE
Biky kyemba
kyembabil@gmail.com

2. NAME: BIKY KYEMBA
Flat No. 5, 28 Lord Street, Cresta, Randburg 2194, South Africa
Johannesburg - Gauteng / H: 0812146524 / C: 0814517188/ Email: kyembabil@gmail.com
PERSONAL SUMMARY
A well-presented, well-mannered and articulate Technician support professional with extensive
experience of performing diagnostics and resolving a technical problems, e-mail and one to one.
Having a proven track record of successfully finding the root causes of problems, resolving them
or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can
work well under pressure and who possesses strong customer service skills, good communication
skills and attention to detail. Looking for a company which will challenge my problem solving
skills and allow me to continue to develop my knowledge and potential.
AREAS OF EXPERTISE
 Customer Service Root
 Cause analysis LAN/WAN technologies
 Technical support Addressing customer issues
WORK EXPERIENCE
Company Name: Camrose Resources (Technology Networking Company 2008)
Position: Graphic designer and Technician Support
 Present Responsible for taking & logging incoming calls & providing efficient support for
issues relating to Servers, Desktops, Laptops and peripherals.
 Applied best practices of software development while staying abreast of advances in the
practice Installed and performed repairs to hardware, software and peripheral equipment,
following design and installation specifications.

3. Company Name: Sign-a-rama Honeydew (2013 – 2015)
Position: Graphic designer and Technician Support
 Conducted design and code reviews to share knowledge with development team.
 Set up equipment for employee use.
 Installed and performed repairs to hardware, software and peripheral equipment, following
design and installation specifications.
 Conducted computer diagnostics to investigate and resolve problems and provide technical
assistance and support.
PERSONAL SKILLS
Duties:
 Providing technical support over the phone to all IT users.
 Handling incoming incidents via the phone / e-mail promptly and effectively.
 Diagnosing and resolving a wide range of technical issues over the phone.
 Take ownership of a call and seeing it through to closure.
 Escalating calls and issues where necessary to senior managers & team leaders.
 Investigating and implementing ways of reducing calls to the Help Desk.
 Ensuring that all call details are captured and entered in the logging software.
 Updating support documentation.
 Answering & responding to all calls & requests within agreed time scales.
 Keeping customers updated as to progress.
 Provide troubleshooting and configuration support for client desktop and networking
environment.

4. KEY SKILLS AND COMPETENCIES
 A good working knowledge of all levels of Technician support.
 Experience of setting up and maintaining hardware and software systems.
 Ability to work shifts and weekends - occasional overtime / overnight.
 Having the ability to listen to, understand and defuse difficult situations.
 Knowledge of all Microsoft office applications and operating systems.
ACADEMIC QUALIFICATIONS
 High School: Silesian primary School (1993)
Courses: Mathematics, French & English, Economics, Technology and History
 Saint Paul College (1998), Field Study: TECHNOLOGY & GRAPHIC DESIGN
Degree: High Diploma
 Network+ certification,
 A+ Certification,
 Linux knowledge,
 Certified Information Systems Analyst, Institute for the Certification of Computing
Professionals.)

5. University of Methodist in Congo (2002)
- Computer Science courses
- Computer and Art Design courses
- Graphic Design for Print Media workshop
- Workshop on Photoshop for Designers
Interest (Hobbies)
 Reading books, John Maxwell, Michael Huggins
 Travelling and Tourism
 Ability to learn Watching Discoveries, Documentaries, Researches etc.
 Sports activities (Soccer and Basketball)
Additional Information
 Ability to work under pressure with minimum supervision and infallible project
management skills.
 Possession of strong interpersonal and communication skills to work within a team and
ability to influence at all levels, plan, deliver and improve work to meet objectives.
 A successful IT Administrator with extensive analytical and software experience of
investigating and diagnosing network problem and also knowledge of IT operating
systems, especially Windows, Exchange and Citrix. Multi-talented with good all round
technical skills and the ability to develop and maintain close working relationships with
other support and development teams. Having the personal drive required to deliver a
service that exceeds the expectations of colleagues and end users through a positive, well
organized and structured work ethic. Looking for a career advancement opportunity with a
company that will challenge my problem solving skills and allow me to develop my
knowledge & potential.

6. REFERENCES
 CAMROSE RESSOURCES COMPANY
Mr. Alex Kensen
Supervisor of the company
072 615 9551
Mr. Jean luc Ngolela
General Manager & Administrator
076 805 6968
 SIGN-A-RAMA HONEYDEW
Mr. Ernest
Production & Supervisor
Mrs. Laureen Mafora
Sales Specialist and Accounting
073 266 3141