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Addressing Vaccine Hesitancy
December 16, 2020
CME Credit
• Bridgeport Hospital Yale New Haven Health is accredited by the Connecticut State
Medical Society to sponsor continuing medical education for physicians. The
Bridgeport Hospital Yale New Haven Health designates this live activity for a
maximum of one (1) AMA PRA Category 1 CreditsTM. Physicians should claim only
credits commensurate with the extent of their participation in the various
activities.
• This activity has been planned and implemented in accordance with the Essential
Areas and policies of the Accreditation Council for Continuing Medical Education
through the joint sponsorship of Bridgeport Hospital Yale New Haven Health and
the Weitzman Institute. Bridgeport Hospital Yale New Haven Health is accredited
by the Connecticut State Medical Society to provide continuing medical education
for physicians.
• The content of this activity is not related to products or services of an ACCME-
defined commercial interest; therefore, no one in control of content has a relevant
financial relationship to disclose and there is no potential for conflicts of interest.
Addressing Vaccine Hesitancy
16 Dec 2020
www.cbc.ca/news/health/covid-19-vaccine-hesitancy-canada
COVID-19 in the United States
16,724,772 cases on 12/15/20 303,849 deaths
https://coronavirus.jhu.edu/map.html
https://coronavirus.jhu.edu/covid-19-daily-video
https://coronavirus.jhu.edu/covid-19-daily-video
https://coronavirus.jhu.edu/covid-19-daily-video
COVID-19 Cumulative Cases
https://coronavirus.jhu.edu/map.html
COVID-19 Cumulative Cases
https://coronavirus.jhu.edu/map.html
News Headlines
Pfizer-BioNTech vaccine approved
Moderna Vaccine FDA review tomorrow
Safety and
Efficacy of the
BNT162b2 mRNA
Covid-19 Vaccine
NEJM
Polack et al.
Dec 10, 2020
Resources
• Nuvance health ~1700 articles reviewed:
https://spark.adobe.com/page/WJjPryEErhIS4/
• CDC:
https://www.cdc.gov/coronavirus/2019-ncov/index.html
https://emergency.cdc.gov/coca/calls/2020/
• WHO:
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
• Johns Hopkins:
https://coronavirus.jhu.edu/map.html
• Others
https://www.thelancet.com/coronavirus
https://covidactnow.org/
12
Addressing
Vaccine Hesitancy
Marwan Haddad, MD, MPH, AAHIVS
Kasey Harding, MPH
 A term used to describe the range of feelings that
patients have about vaccines and the concerns they
experience around accepting them.
 WHO Expert Panel Definition1:
“Delay in acceptance or refusal of vaccines despite
availability of vaccination services” in which
“complacency, convenience and confidence” play a role.
Vaccine Hesitancy: Definition
1 MacDonald & the SAGE Working Group on Vaccine Hesitancy, 2015
• Confidence
Trust in vaccine or
provider.
• Complacency
Lack of perception of
need for the vaccine or its
value.
• Convenience
Access to the vaccine
(affordability, availability,
health literacy).
Vaccine, 2015
Confidence: Impact of Vaccines
MMWR / October 7, 2011 / Vol. 60
Confidence: Efficacy of HPV Vaccine
in Females 16-26 Years (2017)
HPV 6, 11, 16, 18 Cervical Neoplasia 96%
HPV 6, 11, 16, 18 Genital Warts 99%
HPV 16, 18 Vulval neoplasia 98%
HPV 16, 18 Vaginal neoplasia 100%
Beard, Hull, Leask, Dey, & McIntyre, 2016
Complacency: VACCINATION REFUSAL
Active vs. Passive
40%
active refusal
of vaccine
60%
simple inaction
due to
inconvenience
Research on risk assessment has shown that vaccination anxiety far exceeds the
actual risks because it keys into uncertainty, dread, and the tendency to favor inaction
over action in an ambiguous situation.
Wroe, Bhan, Salkovskis, & Bedford, 2005
Vaccinations Decline Due to COVID-19:
Connecticut 2020
Complacency: Consequence of Success
• With success of vaccination,
less disease in community.
• Leads to low perceived risk of
disease and under
appreciation of disease
severity and transmission
risks.
• With social media rise, easier
access to misinformation.
• Leads to persistent vaccine
safety concerns.
Concerns
about
disease risk
Concerns
about vaccine
safety
Slavery in 19th Century
• Slaves were used as subjects of abusive, involuntary medical experimentation.
Tuskegee Syphilis Study
• A forty-year study (1932-1972) recruited African American men in Alabama, offering
free healthcare for treatment of “bad blood”.
• No informed consent was obtained for any participant.
• 600 men participated: 399 with syphilis and 201 without syphilis.
• Penicillin became available and an established treatment for syphilis in 1947.
• No one in the study was offered the treatment.
• About 130 men died from syphilis or its complications; many more suffered.
• At least 40 spouses became infected; 19 children were born with congenital syphilis.
Persistent Health Disparities
• Structural racism continues to date and fuels the glaring health disparities brought even
more to light by the COVID pandemic.
Mistrust of the Medical Establishment
among Communities of Color
African Americans are 2.5 times more likely to
contract COVID - 19
African Americans are 5 times more likely to be
hospitalized with COVID - 19
African Americans are 2 times as likely to die from
COVID - 19
COVID-19 Vaccine Trial Hesitancy
The top 2 reasons given by
African American individuals for
not participating in the
COVID Vaccine Trials were:
1. Tuskegee Syphilis Study
2. Systemic Racism
Influenza Vaccination
• The Role of Risk Perception and Race in Flu Vaccination Behavior
(Freirnuth et al, 2015)
• Blacks were more likely than Whites and Hispanics to perceive
higher risk of disease, higher risk of vaccine side effects, and have
more mistrust of medical establishment.
• Kaiser Permanente study of members in DC, Virginia, and Maryland
(Vupputuri et al, 2014-2015)
• Blacks had 42% lower odds of being vaccinated than Whites.
Vaccination Rates from the National Health Interview Survey, 2011-2016
• Blacks 24% lower rates than Whites.
• Lower rates in males, younger, uninsured (regardless of race/ethnicity).
Vaccine Hesitancy in Communities of Color
Convenience: Socioeconomic and Racial/Ethnic
Differences in H1N1 Vaccinations
• Online survey of 1569 respondents age 18, and older in U.S.
• High representation from minority ethnic/racial groups and
those living under the federal poverty level.
• Results: H1N1 vaccine uptake associated with sociodemographic
factors, H1N1-related beliefs, and seasonal vaccination.
• H1N1 vaccination is strongly associated with age, urbanicity,
perceiving the vaccine as safe, and seasonal flu vaccine uptake.
• Perceptions of safety and season flu vaccination strongest
associations.
• Black participants were the most likely ethnic/racial group to
report having tried to get the vaccine but found it unavailable.
Galarce et al. Vaccine, volume 29, Issue 32, 18, July 2011, p. 5284-5289.
Common Reasons for Vaccine Hesitancy
Safety
• Too many vaccines; pain with injections; severe adverse reactions
Necessity
• Disease is "natural”; disease is rare, gone, or not that severe
Distrust
• Vaccines aren't well tested; research inadequate; medical mistrust in
health system/provider
Lack of Information
Societal Influence
• Other children/people unvaccinated; social norm
Religious / Personal Choice
• Right to choose; parent knows what is best; disallowed by religion;
previous experience with vaccines
Strategies that have not typically
worked to increase vaccine acceptance
Studies looking at web based interventions that educate
patients about vaccines have not been found to be effective
Social media campaigns tend to only reinforce already
held positions and highlight the misinformation
Epidemics of a vaccine-preventable disease used to help
increase vaccine acceptance, but have not been as
effective in some recent outbreaks
Visual disease graphics and “horror” stories of what
happens if you are not vaccinated tend to create less
confidence and more anxiety according to recent studies
Successful Strategies to Build
Confidence
Surveys of
patients have
found 80% say
that their primary
care provider
positively
influenced their
decision to get
vaccines.
1
Studies have found
30-47% of vaccine
hesitant patients
agreed to vaccinate
if they were provided
with clear education
from nurse or
providers.
2
Policy and advocacy
are important in
enforcing
appropriate vaccine
levels especially
among vulnerable
populations like
homeless and people
with HIV.
3
Information on
the number of
peers who agree
to vaccination can
positively effect
confidence if it is
high enough.
4
Trusted community
partner promotion
of vaccinations can
be essential to
encouraging
acceptance in
vulnerable
populations.
5
How To Present Information
Just providing scientific data is probably not enough
More effective if you have a trusting relationship with the family
Stories and personal examples are usually more effective than quoting statistics
Sharing with families your decision to immunize family members can convey your comfort
with the vaccine
Use visual aids that portray impact and positive messaging
Motivational interviewing may be effective but has not been studied
Use principle of the 3 As: Ask, Acknowledge and Advise
Vaccine Hesitancy Tips
Acknowledge concerns
• Remain nonjudgmental
Be knowledgeable
• Many medical providers
have limited knowledge of
vaccine efficacy, incidence
of adverse effects, herd
immunity
• Provide science /
evidence-based
information
• Discuss risk / benefit
Educate on extensive testing
done on vaccines
Provider Recommendation Matters
• Be proactive
• Know the disease
• Know the vaccine
• Acknowledge known side effects
• Emphasize evidence supporting safety and benefit
• Find common ground
• Use numbers to communicate risk and provide perspective
• Talk about risk associated with other daily activities
to provide context
• Use personal stories
• Know about resources including access, coverage
• Make vaccine recommendation strong
Healy CM, etal Pediatrics 2011;127 Suppl 1:S127-33; Offit PA, Coffin SE. Vaccine 2003;22:1-6; Turnbull AE.
Health Commun 2011;26:775-6.; Macdonald NE, etal.. Biologicals 2011.; Daley MF, etal. Sci Am 2011;305:32, 4.
• mRNA
• Pfizer (2 doses 21 days apart)
• Moderna (2 doses 28 days apart)
• Viral vector
• Astrazeneca/University of Oxford (2 doses)
• Johnson&Johnson (1 dose)
• Viral protein
• Novavax
• Sanofi/GSK
COVID Vaccine Trials
• Undermining of science/facts
• Does it work? How long does it work for?
• Do I have to still wear a mask? Social distance?
• Will it change my DNA?
• Government mistrust
• Was it developed too fast?
• New vaccine
• What short and long term effects will it have?
• Will it affect fertility? Pregnancy? Breastfeeding?
• How will it affect those immunocompromised? Living with
HIV? Allergies?
• Access
• How, where, and will I be able to get it?
• What will it cost?
COVID-19 Vaccine: Potential Issues
32
Role of Public Health and Healthcare Workers in
COVID-19 Vaccination
Acknowledge and address concerns:
• Made too fast/corners were cut
• Coronaviruses well studied; knew what to target
(spike protein)
• COVID genome available since January 2020
• Huge amounts of funding upfront
• Operation Warp Speed meant study phases ran
simultaneously; production before efficacy known
• Medical/government mistrust
• Call out structural racism
• Emphasize the health disparities
33
Role of Public Health and Healthcare Workers in COVID-
19 Vaccination
• Inform and educate on COVID vaccine:
• About 95% effective: Pfizer/Moderna vaccines prevent
people from becoming sick from COVID
• Not yet know how long effective; if prevents actual
infection or transmission
• Still need to wear masks/socially distance
• Side effects (usual vaccine reactions within days/weeks)
• Short term (injection site reactions, headache, fatigue,
myalgias, fever/chills, allergic reaction)
• Long term unknown
34
Role of Public Health and Healthcare Workers in
COVID-19 Vaccination
• Inform and educate on COVID vaccine:
• mRNA does not enter cell nucleus; disintegrates quickly; does not
change our DNA
• Fertility concerns not seen or anticipated
• Pregnancy/breastfeeding- not studied; weigh risk/benefit
• Immunocompromised/living with HIV- may not mount same
response
• Children: Pfizer authorized for 16 and older; Moderna for adults only
• Already had COVID- still get the vaccine, when?
• Vaccine won’t give you COVID; won’t turn PCR/Ag tests positive
• Missed second dose? – take it as soon as you can; same type of
vaccine
35
Role of Public Health and Healthcare Workers in
COVID-19 Vaccination
• Ensure reliability of vaccine supply and accessibility:
• Will there be enough vaccine?
• Vaccinating in phases based on risk; how determined?
• Guaranteeing second dose availability
• How do I get the vaccine?
• Good communication; easy process
• Where can I get it?
• Easily accessible
• Do I have to pay, have insurance, be a resident/citizen?
• No cost to patients
THANK YOU!
Marwan Haddad MD, MPH, AAHIVS
haddadm@chc1.com
Kasey Harding MPH
hardink@chc1.com
Thank You!
To learn more about The Path Forward series
WeitzmanLearning.org/the-path-forward
To view previous COVID-19 sessions:
WeitzmanLearning.org/coronavirus

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Addressing Vaccine Hesitancy

  • 2. CME Credit • Bridgeport Hospital Yale New Haven Health is accredited by the Connecticut State Medical Society to sponsor continuing medical education for physicians. The Bridgeport Hospital Yale New Haven Health designates this live activity for a maximum of one (1) AMA PRA Category 1 CreditsTM. Physicians should claim only credits commensurate with the extent of their participation in the various activities. • This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of Bridgeport Hospital Yale New Haven Health and the Weitzman Institute. Bridgeport Hospital Yale New Haven Health is accredited by the Connecticut State Medical Society to provide continuing medical education for physicians. • The content of this activity is not related to products or services of an ACCME- defined commercial interest; therefore, no one in control of content has a relevant financial relationship to disclose and there is no potential for conflicts of interest.
  • 3. Addressing Vaccine Hesitancy 16 Dec 2020 www.cbc.ca/news/health/covid-19-vaccine-hesitancy-canada
  • 4. COVID-19 in the United States 16,724,772 cases on 12/15/20 303,849 deaths https://coronavirus.jhu.edu/map.html
  • 10. News Headlines Pfizer-BioNTech vaccine approved Moderna Vaccine FDA review tomorrow Safety and Efficacy of the BNT162b2 mRNA Covid-19 Vaccine NEJM Polack et al. Dec 10, 2020
  • 11. Resources • Nuvance health ~1700 articles reviewed: https://spark.adobe.com/page/WJjPryEErhIS4/ • CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html https://emergency.cdc.gov/coca/calls/2020/ • WHO: https://www.who.int/emergencies/diseases/novel-coronavirus-2019 • Johns Hopkins: https://coronavirus.jhu.edu/map.html • Others https://www.thelancet.com/coronavirus https://covidactnow.org/
  • 12. 12 Addressing Vaccine Hesitancy Marwan Haddad, MD, MPH, AAHIVS Kasey Harding, MPH
  • 13.  A term used to describe the range of feelings that patients have about vaccines and the concerns they experience around accepting them.  WHO Expert Panel Definition1: “Delay in acceptance or refusal of vaccines despite availability of vaccination services” in which “complacency, convenience and confidence” play a role. Vaccine Hesitancy: Definition 1 MacDonald & the SAGE Working Group on Vaccine Hesitancy, 2015
  • 14. • Confidence Trust in vaccine or provider. • Complacency Lack of perception of need for the vaccine or its value. • Convenience Access to the vaccine (affordability, availability, health literacy). Vaccine, 2015
  • 15. Confidence: Impact of Vaccines MMWR / October 7, 2011 / Vol. 60
  • 16. Confidence: Efficacy of HPV Vaccine in Females 16-26 Years (2017) HPV 6, 11, 16, 18 Cervical Neoplasia 96% HPV 6, 11, 16, 18 Genital Warts 99% HPV 16, 18 Vulval neoplasia 98% HPV 16, 18 Vaginal neoplasia 100%
  • 17. Beard, Hull, Leask, Dey, & McIntyre, 2016 Complacency: VACCINATION REFUSAL Active vs. Passive 40% active refusal of vaccine 60% simple inaction due to inconvenience Research on risk assessment has shown that vaccination anxiety far exceeds the actual risks because it keys into uncertainty, dread, and the tendency to favor inaction over action in an ambiguous situation. Wroe, Bhan, Salkovskis, & Bedford, 2005
  • 18. Vaccinations Decline Due to COVID-19: Connecticut 2020
  • 19. Complacency: Consequence of Success • With success of vaccination, less disease in community. • Leads to low perceived risk of disease and under appreciation of disease severity and transmission risks. • With social media rise, easier access to misinformation. • Leads to persistent vaccine safety concerns. Concerns about disease risk Concerns about vaccine safety
  • 20. Slavery in 19th Century • Slaves were used as subjects of abusive, involuntary medical experimentation. Tuskegee Syphilis Study • A forty-year study (1932-1972) recruited African American men in Alabama, offering free healthcare for treatment of “bad blood”. • No informed consent was obtained for any participant. • 600 men participated: 399 with syphilis and 201 without syphilis. • Penicillin became available and an established treatment for syphilis in 1947. • No one in the study was offered the treatment. • About 130 men died from syphilis or its complications; many more suffered. • At least 40 spouses became infected; 19 children were born with congenital syphilis. Persistent Health Disparities • Structural racism continues to date and fuels the glaring health disparities brought even more to light by the COVID pandemic. Mistrust of the Medical Establishment among Communities of Color
  • 21. African Americans are 2.5 times more likely to contract COVID - 19 African Americans are 5 times more likely to be hospitalized with COVID - 19 African Americans are 2 times as likely to die from COVID - 19 COVID-19 Vaccine Trial Hesitancy The top 2 reasons given by African American individuals for not participating in the COVID Vaccine Trials were: 1. Tuskegee Syphilis Study 2. Systemic Racism
  • 22. Influenza Vaccination • The Role of Risk Perception and Race in Flu Vaccination Behavior (Freirnuth et al, 2015) • Blacks were more likely than Whites and Hispanics to perceive higher risk of disease, higher risk of vaccine side effects, and have more mistrust of medical establishment. • Kaiser Permanente study of members in DC, Virginia, and Maryland (Vupputuri et al, 2014-2015) • Blacks had 42% lower odds of being vaccinated than Whites. Vaccination Rates from the National Health Interview Survey, 2011-2016 • Blacks 24% lower rates than Whites. • Lower rates in males, younger, uninsured (regardless of race/ethnicity). Vaccine Hesitancy in Communities of Color
  • 23. Convenience: Socioeconomic and Racial/Ethnic Differences in H1N1 Vaccinations • Online survey of 1569 respondents age 18, and older in U.S. • High representation from minority ethnic/racial groups and those living under the federal poverty level. • Results: H1N1 vaccine uptake associated with sociodemographic factors, H1N1-related beliefs, and seasonal vaccination. • H1N1 vaccination is strongly associated with age, urbanicity, perceiving the vaccine as safe, and seasonal flu vaccine uptake. • Perceptions of safety and season flu vaccination strongest associations. • Black participants were the most likely ethnic/racial group to report having tried to get the vaccine but found it unavailable. Galarce et al. Vaccine, volume 29, Issue 32, 18, July 2011, p. 5284-5289.
  • 24. Common Reasons for Vaccine Hesitancy Safety • Too many vaccines; pain with injections; severe adverse reactions Necessity • Disease is "natural”; disease is rare, gone, or not that severe Distrust • Vaccines aren't well tested; research inadequate; medical mistrust in health system/provider Lack of Information Societal Influence • Other children/people unvaccinated; social norm Religious / Personal Choice • Right to choose; parent knows what is best; disallowed by religion; previous experience with vaccines
  • 25. Strategies that have not typically worked to increase vaccine acceptance Studies looking at web based interventions that educate patients about vaccines have not been found to be effective Social media campaigns tend to only reinforce already held positions and highlight the misinformation Epidemics of a vaccine-preventable disease used to help increase vaccine acceptance, but have not been as effective in some recent outbreaks Visual disease graphics and “horror” stories of what happens if you are not vaccinated tend to create less confidence and more anxiety according to recent studies
  • 26. Successful Strategies to Build Confidence Surveys of patients have found 80% say that their primary care provider positively influenced their decision to get vaccines. 1 Studies have found 30-47% of vaccine hesitant patients agreed to vaccinate if they were provided with clear education from nurse or providers. 2 Policy and advocacy are important in enforcing appropriate vaccine levels especially among vulnerable populations like homeless and people with HIV. 3 Information on the number of peers who agree to vaccination can positively effect confidence if it is high enough. 4 Trusted community partner promotion of vaccinations can be essential to encouraging acceptance in vulnerable populations. 5
  • 27. How To Present Information Just providing scientific data is probably not enough More effective if you have a trusting relationship with the family Stories and personal examples are usually more effective than quoting statistics Sharing with families your decision to immunize family members can convey your comfort with the vaccine Use visual aids that portray impact and positive messaging Motivational interviewing may be effective but has not been studied Use principle of the 3 As: Ask, Acknowledge and Advise
  • 28. Vaccine Hesitancy Tips Acknowledge concerns • Remain nonjudgmental Be knowledgeable • Many medical providers have limited knowledge of vaccine efficacy, incidence of adverse effects, herd immunity • Provide science / evidence-based information • Discuss risk / benefit Educate on extensive testing done on vaccines
  • 29. Provider Recommendation Matters • Be proactive • Know the disease • Know the vaccine • Acknowledge known side effects • Emphasize evidence supporting safety and benefit • Find common ground • Use numbers to communicate risk and provide perspective • Talk about risk associated with other daily activities to provide context • Use personal stories • Know about resources including access, coverage • Make vaccine recommendation strong Healy CM, etal Pediatrics 2011;127 Suppl 1:S127-33; Offit PA, Coffin SE. Vaccine 2003;22:1-6; Turnbull AE. Health Commun 2011;26:775-6.; Macdonald NE, etal.. Biologicals 2011.; Daley MF, etal. Sci Am 2011;305:32, 4.
  • 30. • mRNA • Pfizer (2 doses 21 days apart) • Moderna (2 doses 28 days apart) • Viral vector • Astrazeneca/University of Oxford (2 doses) • Johnson&Johnson (1 dose) • Viral protein • Novavax • Sanofi/GSK COVID Vaccine Trials
  • 31. • Undermining of science/facts • Does it work? How long does it work for? • Do I have to still wear a mask? Social distance? • Will it change my DNA? • Government mistrust • Was it developed too fast? • New vaccine • What short and long term effects will it have? • Will it affect fertility? Pregnancy? Breastfeeding? • How will it affect those immunocompromised? Living with HIV? Allergies? • Access • How, where, and will I be able to get it? • What will it cost? COVID-19 Vaccine: Potential Issues
  • 32. 32 Role of Public Health and Healthcare Workers in COVID-19 Vaccination Acknowledge and address concerns: • Made too fast/corners were cut • Coronaviruses well studied; knew what to target (spike protein) • COVID genome available since January 2020 • Huge amounts of funding upfront • Operation Warp Speed meant study phases ran simultaneously; production before efficacy known • Medical/government mistrust • Call out structural racism • Emphasize the health disparities
  • 33. 33 Role of Public Health and Healthcare Workers in COVID- 19 Vaccination • Inform and educate on COVID vaccine: • About 95% effective: Pfizer/Moderna vaccines prevent people from becoming sick from COVID • Not yet know how long effective; if prevents actual infection or transmission • Still need to wear masks/socially distance • Side effects (usual vaccine reactions within days/weeks) • Short term (injection site reactions, headache, fatigue, myalgias, fever/chills, allergic reaction) • Long term unknown
  • 34. 34 Role of Public Health and Healthcare Workers in COVID-19 Vaccination • Inform and educate on COVID vaccine: • mRNA does not enter cell nucleus; disintegrates quickly; does not change our DNA • Fertility concerns not seen or anticipated • Pregnancy/breastfeeding- not studied; weigh risk/benefit • Immunocompromised/living with HIV- may not mount same response • Children: Pfizer authorized for 16 and older; Moderna for adults only • Already had COVID- still get the vaccine, when? • Vaccine won’t give you COVID; won’t turn PCR/Ag tests positive • Missed second dose? – take it as soon as you can; same type of vaccine
  • 35. 35 Role of Public Health and Healthcare Workers in COVID-19 Vaccination • Ensure reliability of vaccine supply and accessibility: • Will there be enough vaccine? • Vaccinating in phases based on risk; how determined? • Guaranteeing second dose availability • How do I get the vaccine? • Good communication; easy process • Where can I get it? • Easily accessible • Do I have to pay, have insurance, be a resident/citizen? • No cost to patients
  • 36. THANK YOU! Marwan Haddad MD, MPH, AAHIVS haddadm@chc1.com Kasey Harding MPH hardink@chc1.com
  • 37. Thank You! To learn more about The Path Forward series WeitzmanLearning.org/the-path-forward To view previous COVID-19 sessions: WeitzmanLearning.org/coronavirus