The document provides guidelines for providers seeking accreditation from Services SETA (SSETA) in South Africa. It outlines the 8 core criteria SSETA requires providers to meet, including having a quality management system, staff and learner policies, assessment policies, and management systems and policies. Providers must apply online, use registered assessors and moderators, develop learning content and assessments, and comply with all 8 criteria to be accredited by SSETA.

1. LM1
Provider
Accreditation
Guidelines
Guidelines to providers of the
Services SETA as outlined by SAQA
L. Meyer & D. E Damons

2. Slide 1
LM1 Linda Meyer, 2010/03/23

3. Overview
 Providers must apply online (Services SETA web site)
 Providers must comply with the SAQA 8 core criteria as set out
below
 Providers must have employed/contracted constituently registered
Assessors and Moderators of the SSETA
 Providers must have developed learning content and assessment
instruments
 Providers must have a QMS
 Providers must have a tax clearance certificate and be a legal
entity

4. SAQA 8 Core criteria
requirements for providers
Policy statement
Quality Management System
Review Mechanisms
Programme delivery

5. SAQA 8 Core criteria
Staff policies
Learner policies
Assessment policies
Management system and policies

6. Policy statement:
The organisation's aims, objectives
and purposes are spelt out
The provider is Registered according
to the applicable legislation:
Registered as a Legal Entity
Registered or in the process of
registering with the Department of
Education (DoE), Umalusi & CHE.
SARS compliance

7. Policy statement
Provider Primary Focus:
Legislation stipulates that “One
provider one ETQA”. Is the provider
accredited or in the process of
being accredited by another ETQA?
Verify provider non- primary focus
learning programmes.

8. Quality Management
System QMS:
Outline procedures that implement
quality management
Mission, Vision, and Goals of Training
Provider:
Clear and unambiguous
Commitment to quality principles in
Education, Training, and Development

9. Quality Management
System QMS:
Organisational Structure
Verify that theorganisational structure
includes Facilitators, Moderators, and
Assessors.
If service is outsourced (i.e. external
facilitators, Assessment, Internal
Moderation) check for contract or
service level agreements.

10. Review mechanisms:
Outline the ways in which the
implementation of policies would be
monitored
Mechanisms for ensuring that the
evaluation and amendment of
policies and procedures are
implemented, maintained and
recorded.

11. Review mechanisms:
Verify on Management of Review
Procedures.
Proof of Review Mechanisms, proof should
include but not limited, to the following:
Internal review reports, Review meeting
minutes, Implemented actions.
The Training Committee constitution,
guidelines, administration policy and
procedure (if applicable)

12. Programme delivery:
Outline how learning programmes
would be developed, delivered and
evaluated
Design and Development:
In respect of Integration Quality
indicator, the provider must prove that
the learning programme integrates
theoretical and practical learning
components, and Assessment thereof.

13. Programme delivery:
The learning programme/s are aligned
to registered unit standards
The learning programme/s are in line
with the targeted group

14. Programme delivery:
Learning Programme Delivery and
Evaluation:
Suitability of staff
Relevance
Evaluation of learning programmes

15. Programme delivery:
The learning programme is aligned to
registered unit standards.
The following must be verified:
There is integration between the
learning programme and Unit Standard
and/or Qualification and the
assessment thereof
The learning programme is appropriate
to the target audience

16. Programme delivery:
Learning activities are clearly
documented
The learning outcomes to be achieved
by the learner are clearly defined and
documented
Formative and Summative assessment
are clearly defined
Learning Material is in line with the
providers policies and procedures.

17. Staff policies:
 Outline policies and procedures for staff
selection, appraisal and development
 Human Resources Policies and Procedures:
 The provider should have details of staffing
policies and procedures which includes but not
limited to the following:
 Recruitment and Selection
 Promotions and Terminations
 Staff component i.e. permanent or
contractual
 Staff development opportunities

18. Staff policies:
Details of Facilitators
Qualifications and Experience
of the facilitators
Learning programmes each
facilitator is delivering

19. Staff policies:
Details of Constituent Assessors
Qualifications and Experience of the
assessor
Learning programmes each Assessor is
assessing against
Confirmation of proof of registration

20. Staff policies:
Details of Registered Constituent
Moderators
Qualifications and Experience of the
moderator
Learning programmes being moderated
by each moderator
Confirmation of proof of registration

21. Learner policies:
Policies and procedures for the selection
of learners are outlined, and learners are
given guidance and support
Policies and Procedures for capturing and
maintaining learner records according to
SAQA NLRD specifications.
LEARNER GUIDANCE AND SUPPORT,
CONFIDENTIALITY, AND FEEDBACK

22. Learner policies:
Policy and Procedure that ensures that
the training provision is flexible and
learner centred, which includes but not
limited to the following:
Entry requirements are as open as
possible and make provision for RPL

23. Learner policies:
Language Policy
Provision for special needs i.e. Disabled
learners ect.
Documentation on how feedback is
communicated to the learner
The provider must address the learners’
complaints and the procedure must be
documented and implemented.
Confidentiality

24. Assessment policies:
Outline policies and procedures for
forms of assessments that are used and
how they are managed
The provider must have an Assessment
policy in place, and must be
implemented.
Assessment methods are relevant and in
line with the SAQA registered unit
standards and/or qualifications.

25. Assessment policies:
Moderation Policy and Procedure:
The policy reflect a fair, valid, and
reliable moderation
Are moderators used to conduct
moderation registered as constituent
moderators?

26. Assessment policies:
Verify relevant experience and
qualifications of the moderators; and
subject matter expertise
SAQA principles of moderation have
been followed.

27. Assessment policies:
Recognition of Prior Learning:
The criteria for RPL is stipulated in the
policy
SAQA principles for RPL are stipulated in
the policy and implemented.

28. Management system and
policies:
Indicate the financial, administrative and
physical structures and resources of the
organisation, as well as procedures of
accountability within the organisation
There are proper financial resources,
management and budgetary processes in
place to sustain and conclude all contractual
obligations in terms of the training provision
throughout the accreditation period (e.g.
Financial Statements).

29. Management system and
policies:
The Financial and Business Plan of
theorganisationsupport the goals and mission
and clearly indicate how they will enable the
provider to achieve its goals and objectives.
There are policies and procedures for the
accurate capturing, maintenance and
regular updating of learner information and
records (i.e. MIS system used to capture
learner information complies with the NLRD
requirements).

30. Management system and
policies:
Recording of Assessments and results
Recording of Moderation results ect.
Physical Resources:
Facilities, equipment, and learning
materials support the learning process
and are appropriate to the learning that
is provided.

31. Management system and
policies:
Occupational Health and Safety
compliance.
Policies and practices for the
management of off-site practical or
work-site components to ensure valid
learning experience.

32. Questions ?
Thank you

33. Contact Details
011 329 9000
www.knowledgeq.co.za