This document provides information about and a template for a quality management system. It includes a 23 policy and procedure template that has been used successfully by training companies seeking accreditation. The template covers key areas like quality assurance, resource management, learning program development, and assessment. It is intended to help explicitly document quality processes that are often implicit. The template can be customized for a specific organization and accrediting body. Quality tools like check sheets, control charts, Pareto charts, scatter plots and histograms are also discussed.
SO 9001:2015 requires to address the risks and opportunities in each process of the QMS.
The principal questions of risk management are:
- Key Risks Wording and
- Risk Treatment Areas
Examples for 'Management Review', 'Technical
Maintenance', and 'Control of Personnel' processes.
Use in ISO 9001:2015 Internal auditors and personnel training.
SO 9001:2015 requires to address the risks and opportunities in each process of the QMS.
The principal questions of risk management are:
- Key Risks Wording and
- Risk Treatment Areas
Examples for 'Management Review', 'Technical
Maintenance', and 'Control of Personnel' processes.
Use in ISO 9001:2015 Internal auditors and personnel training.
IMS Documentation Requirements As per ISO 9001,ISO 14001 and ISO 45001Global Manager Group
Integrated Management System EQHSMS Documentation kit - 2018, which covers total documentation requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 integration.Global Manager Group has a globally reputed team of consultants having rich experience in environment, quality, and OHS management system.
Presenting this set of slides with name - Operational Excellence Powerpoint Presentation Slides. This deck consists of total of twenty five slides. It has PPT slides highlighting important topics of Operational Excellence Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
Supplier Quality Management: Best Practices and Practical Insights in 2015 LI...Thomas LaPointe
Supplier Quality Management (SQM) is becoming an important business practice as more companies are out-sourcing manufacturing, distribution, shipping, and sales across the globe. Aside from the implications of failure to comply with a myriad of regulations, failure of SQM can lead to litigation, added costs, and harmed reputation among other problems such as product adulteration and mis-branding. However, there is a trade-off between managing supplier quality and costs. As such, SQ managers need to be aware of the risks and benefits of the relationship with suppliers as a whole.
Our panel of key thought leaders and practitioners assembled by The Knowledge Group will discuss Supplier Quality Management and provide Best Practices and Practical Insights.
Key topics include:
Supplier Quality Management – Overview
Supplier Selection, Evaluation, and Monitoring
Supplier Quality Agreements and Contracts
Cost of Poor Supplier Quality (COPQ)
Quality Management Systems
Cost Recovery and Supplier Audit
Closed Loop Corrective Actions
Suppliers Quality Metrics
Supply Chain Pressures
To view the webcast go to this link: http://youtu.be/FhW15o2pfCw
To learn more about the webcast please visit our website: http://theknowledgegroup.org
The Checklist contains explanations and recommendations that:
- Facilitate the audit;
- May serve as a guide in the transition to the new version of ISO 9001: 2015 using 'fill the gap' methodology;
- Allow for QMS self-assessment for compliance with ISO 9001: 2015;
- Facilitate learning and understanding of the new version of ISO 9001:2015 requirements
- User-friendly format and professional layout - reviewed and approved by experienced ISO 9001 quality auditors.
- 72 pages
I made this one, and it is good to show how to address the new requirements -- Context of organization, interesting parties, SWOT, PEST Analysis, Risk evaluation. just want to share with someone who need it ...
Our professionally designed PowerPoint presentation is sure to impress executives, inspire team members and other audience. With a complete set of thirtyone slides, this PPT is the most comprehensive summary of Vendor Audit Power Point Presentation Slides you could have asked for. The content is extensively researched and designs are professional. Our PPT designers have worked tirelessly to craft this deck using beautiful PowerPoint templates, graphics, diagrams and icons. On top of that, the deck is 100 persent editable in PowerPoint so that you can enter your text in the placeholders, change colors if you wish to, and present in the shortest time possible.
Good Document Control Practices and Procedures: ISO 9001:2015Qualsys Ltd
Read More: quality.eqms.co.uk/eqms-governance-risk-compliance-software-datasheets
Once upon a time, records lived in lever arch-files, filing cabinets and in cardboard boxes. All key documents and records were strictly guarded under lock-and-key by those who knew the rules, and applied them assiduously.
Nowadays, records exist all over the business, well beyond the reach of the traditional warden. With everything digital, records are stored on desktops or mobile devices, on clouds or on servers, on intranets or on social media.
But what impact has this decentralisation of records had on organisations?
In this fast paced, mobile world, documentation is created at break-neck pace.
Not only has the internet, remote working and globalisation completely changed the way documents are created, it has transformed how records are exchanged, viewed, interrogated and collaborated upon.
Despite the issues with lost company records, only a third of organisations feel their document control procedures are integrated enterprise-wide, according to an AIIM Industry Report.
Two in three organisations feel they have failed to integrate document control procedures across the organisation, or have little or no document control policy at all.
Not only do these companies risk litigation costs, loosing customer confidence, bad publicity and loosing confidential customer information, they are failing to exploit important knowledge resources.
EQMS Document Manager helps you to keep control of records. EQMS enables you to:
control access and usage of documented information, as well as the distribution and retrieval of documents.
Follow a systematic approach: e.g. follow the Plan > Do > Check > Act cycle.
Retain records: have documents to prove that you have done what you said you would do.
This supports organisations to meet the requirements of ISO 9001:2015 and other management standards.
IMS Documentation Requirements As per ISO 9001,ISO 14001 and ISO 45001Global Manager Group
Integrated Management System EQHSMS Documentation kit - 2018, which covers total documentation requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 integration.Global Manager Group has a globally reputed team of consultants having rich experience in environment, quality, and OHS management system.
Presenting this set of slides with name - Operational Excellence Powerpoint Presentation Slides. This deck consists of total of twenty five slides. It has PPT slides highlighting important topics of Operational Excellence Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
Supplier Quality Management: Best Practices and Practical Insights in 2015 LI...Thomas LaPointe
Supplier Quality Management (SQM) is becoming an important business practice as more companies are out-sourcing manufacturing, distribution, shipping, and sales across the globe. Aside from the implications of failure to comply with a myriad of regulations, failure of SQM can lead to litigation, added costs, and harmed reputation among other problems such as product adulteration and mis-branding. However, there is a trade-off between managing supplier quality and costs. As such, SQ managers need to be aware of the risks and benefits of the relationship with suppliers as a whole.
Our panel of key thought leaders and practitioners assembled by The Knowledge Group will discuss Supplier Quality Management and provide Best Practices and Practical Insights.
Key topics include:
Supplier Quality Management – Overview
Supplier Selection, Evaluation, and Monitoring
Supplier Quality Agreements and Contracts
Cost of Poor Supplier Quality (COPQ)
Quality Management Systems
Cost Recovery and Supplier Audit
Closed Loop Corrective Actions
Suppliers Quality Metrics
Supply Chain Pressures
To view the webcast go to this link: http://youtu.be/FhW15o2pfCw
To learn more about the webcast please visit our website: http://theknowledgegroup.org
The Checklist contains explanations and recommendations that:
- Facilitate the audit;
- May serve as a guide in the transition to the new version of ISO 9001: 2015 using 'fill the gap' methodology;
- Allow for QMS self-assessment for compliance with ISO 9001: 2015;
- Facilitate learning and understanding of the new version of ISO 9001:2015 requirements
- User-friendly format and professional layout - reviewed and approved by experienced ISO 9001 quality auditors.
- 72 pages
I made this one, and it is good to show how to address the new requirements -- Context of organization, interesting parties, SWOT, PEST Analysis, Risk evaluation. just want to share with someone who need it ...
Our professionally designed PowerPoint presentation is sure to impress executives, inspire team members and other audience. With a complete set of thirtyone slides, this PPT is the most comprehensive summary of Vendor Audit Power Point Presentation Slides you could have asked for. The content is extensively researched and designs are professional. Our PPT designers have worked tirelessly to craft this deck using beautiful PowerPoint templates, graphics, diagrams and icons. On top of that, the deck is 100 persent editable in PowerPoint so that you can enter your text in the placeholders, change colors if you wish to, and present in the shortest time possible.
Good Document Control Practices and Procedures: ISO 9001:2015Qualsys Ltd
Read More: quality.eqms.co.uk/eqms-governance-risk-compliance-software-datasheets
Once upon a time, records lived in lever arch-files, filing cabinets and in cardboard boxes. All key documents and records were strictly guarded under lock-and-key by those who knew the rules, and applied them assiduously.
Nowadays, records exist all over the business, well beyond the reach of the traditional warden. With everything digital, records are stored on desktops or mobile devices, on clouds or on servers, on intranets or on social media.
But what impact has this decentralisation of records had on organisations?
In this fast paced, mobile world, documentation is created at break-neck pace.
Not only has the internet, remote working and globalisation completely changed the way documents are created, it has transformed how records are exchanged, viewed, interrogated and collaborated upon.
Despite the issues with lost company records, only a third of organisations feel their document control procedures are integrated enterprise-wide, according to an AIIM Industry Report.
Two in three organisations feel they have failed to integrate document control procedures across the organisation, or have little or no document control policy at all.
Not only do these companies risk litigation costs, loosing customer confidence, bad publicity and loosing confidential customer information, they are failing to exploit important knowledge resources.
EQMS Document Manager helps you to keep control of records. EQMS enables you to:
control access and usage of documented information, as well as the distribution and retrieval of documents.
Follow a systematic approach: e.g. follow the Plan > Do > Check > Act cycle.
Retain records: have documents to prove that you have done what you said you would do.
This supports organisations to meet the requirements of ISO 9001:2015 and other management standards.
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I. Contents of quality management system template free
==================
This template of 23 policies and procedures has been compiled to assist training companies in
designing their training quality management system in a Seta-compliant and user-friendly way.
The contents of the policies & procedures have passed accreditation site visits and audits at 18 of
the various Setas.
More information
In order to be granted a Seta accreditation training providers need to have a documented set of
policies and procedures that encapsulate how they manage the quality of their training. This is
often quite a tedious process as providers tend to have tacit or “unspoken” quality management
built into the way in which they conduct their business – this is rarely explicitly documented.
This template is intended to help you to capture this by asking all the right questions to assist you
in getting maximum value from this process, whilst also catering for Seta compliance.
Who should use this QMS?
Training providers and assessment centres seeking Seta/ETQA accreditation.
What does this agreement say?
The QMS template consists of the following documents:
1. Quality Assurance Policy and Procedure
2. Strategic Management Policy and Procedure
3. Marketing Policy
4. Resource Management Policy and Procedure
5. Financial Management Policy and Procedure
6. Risk Management Policy and Procedure
7. Staff Selection, Appraisal, Development and Promotion Policy and Procedure
8. Administration and Communication Policy and Procedure
2. 9. Document and Record Management Policy and Procedure
10. Reporting Policy and Procedure
11. Health and Safety Management Policy
12. Registration & Accreditation Policy
13. Learning Programme Development and Evaluation Policy and Procedure
14. Learner Entry, Guidance and Support Policy and Procedure
15. Course Delivery (Facilitation) Policy and Procedure
16. Offsite Delivery Policy and procedure
17. Work Site Management Policy
18. Assessment Management and RPL Policy and Procedure
19. Moderation Policy and Procedure
20. Appeals and Disputes Policy and Procedure
21. Certification Policy and Procedure
22. Evaluation and Review Policy and Procedure
23. Management System Review Policy/Internal Audit Policy and Procedure
What does this QMS document look like?
The QMS template can be printed onto 85 A4 pages
What do you need to do to use the QMS template?
Read the policies & procedures to ensure understanding
Amend and adapt it to reflect your quality management processes – bear in mind your specific
Seta’s requirements
Change “TP” to the name of your company, as well as version numbers etc as described in the
document
Distribute the policies & procedures to anyone involved with quality management in your
company.
Disclaimer
The Online Agreements Shop cc and its members, staff, legal advisers, partners and
consultants, agents and any person associatedtherewith cannot be held liable for any loss
or damage that is incurred or may be incurred by any person as a direct or indirect result
of the use of this website or any document or information contained on or obtained from
this website, nor as a result of anything that is contained in or left out of any document.
==================
III. Quality management tools
1. Check sheet
3. The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
Who filled out the check sheet
What was collected (what each check represents,
an identifying batch or lot number)
Where the collection took place (facility, room,
apparatus)
When the collection took place (hour, shift, day
of the week)
Why the data were collected
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
In addition, data from the process can be used to
predict the future performance of the process. If
the chart indicates that the monitored process is
not in control, analysis of the chart can help
determine the sources of variation, as this will
4. result in degraded process performance.[1] A
process that is stable but operating outside of
desired (specification) limits (e.g., scrap rates
may be in statistical control but above desired
limits) needs to be improved through a deliberate
effort to understand the causes of current
performance and fundamentally improve the
process.
The control chart is one of the seven basic tools of
quality control.[3] Typically control charts are
used for time-series data, though they can be used
for data that have logical comparability (i.e. you
want to compare samples that were taken all at
the same time, or the performance of different
individuals), however the type of chart used to do
this requires consideration.
3. Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual values are represented in descending order
by bars, and the cumulative total is represented by the
line.
The left vertical axis is the frequency of occurrence,
but it can alternatively represent cost or another
important unit of measure. The right vertical axis is
the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of
measure. Because the reasons are in decreasing order,
the cumulative function is a concave function. To take
the example above, in order to lower the amount of
late arrivals by 78%, it is sufficient to solve the first
three issues.
The purpose of the Pareto chart is to highlight the
most important among a (typically large) set of
factors. In quality control, it often represents the most
common sources of defects, the highest occurring type
of defect, or the most frequent reasons for customer
complaints, and so on. Wilkinson (2006) devised an
5. algorithm for producing statistically based acceptance
limits (similar to confidence intervals) for each bar in
the Pareto chart.
4. Scatter plot Method
A scatter plot, scatterplot, or scattergraph is a type of
mathematical diagram using Cartesian coordinates to
display values for two variables for a set of data.
The data is displayed as a collection of points, each
having the value of one variable determining the position
on the horizontal axis and the value of the other variable
determining the position on the vertical axis.[2] This kind
of plot is also called a scatter chart, scattergram, scatter
diagram,[3] or scatter graph.
A scatter plot is used when a variable exists that is under
the control of the experimenter. If a parameter exists that
is systematically incremented and/or decremented by the
other, it is called the control parameter or independent
variable and is customarily plotted along the horizontal
axis. The measured or dependent variable is customarily
plotted along the vertical axis. If no dependent variable
exists, either type of variable can be plotted on either axis
and a scatter plot will illustrate only the degree of
correlation (not causation) between two variables.
A scatter plot can suggest various kinds of correlations
between variables with a certain confidence interval. For
example, weight and height, weight would be on x axis
and height would be on the y axis. Correlations may be
positive (rising), negative (falling), or null (uncorrelated).
If the pattern of dots slopes from lower left to upper right,
it suggests a positive correlation between the variables
being studied. If the pattern of dots slopes from upper left
to lower right, it suggests a negative correlation. A line of
best fit (alternatively called 'trendline') can be drawn in
order to study the correlation between the variables. An
equation for the correlation between the variables can be
determined by established best-fit procedures. For a linear
correlation, the best-fit procedure is known as linear
6. regression and is guaranteed to generate a correct solution
in a finite time. No universal best-fit procedure is
guaranteed to generate a correct solution for arbitrary
relationships. A scatter plot is also very useful when we
wish to see how two comparable data sets agree with each
other. In this case, an identity line, i.e., a y=x line, or an
1:1 line, is often drawn as a reference. The more the two
data sets agree, the more the scatters tend to concentrate in
the vicinity of the identity line; if the two data sets are
numerically identical, the scatters fall on the identity line
exactly.
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific
event.[1][2] Common uses of the Ishikawa diagram are
product design and quality defect prevention, to identify
potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes
are usually grouped into major categories to identify these
sources of variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method
7. A histogram is a graphical representation of the
distribution of data. It is an estimate of the probability
distribution of a continuous variable (quantitative
variable) and was first introduced by Karl Pearson.[1] To
construct a histogram, the first step is to "bin" the range of
values -- that is, divide the entire range of values into a
series of small intervals -- and then count how many
values fall into each interval. A rectangle is drawn with
height proportional to the count and width equal to the bin
size, so that rectangles abut each other. A histogram may
also be normalized displaying relative frequencies. It then
shows the proportion of cases that fall into each of several
categories, with the sum of the heights equaling 1. The
bins are usually specified as consecutive, non-overlapping
intervals of a variable. The bins (intervals) must be
adjacent, and usually equal size.[2] The rectangles of a
histogram are drawn so that they touch each other to
indicate that the original variable is continuous.[3]
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