The Accenture Technology Vision for SAP Solutions 2020 highlights the importance of innovation in navigating global disruptions. It presents four key technology trends that can help businesses adapt and innovate, emphasizing the need for personalized customer experiences, AI collaboration, and continuous innovation. To thrive in uncertainty, organizations are encouraged to leverage SAP solutions and build a culture of experimentation and agility.

1. Accenture Technology Vision
for SAP® Solutions 2020
INNOVATE TO
OUTMANEUVER
UNCERTAINTY

2. OUTMANEUVER
UNCERTAINTY.
EMERGE STRONGER.
Global disruption is greater than most of us have ever
experienced today, innovation is more important than ever.
With SAP®’s industry-leading portfolio of solutions and Accenture’s
industry, business function and technology expertise companies can
act quickly today, innovate for tomorrow and emerge stronger.

3. Keep workers safe and key
business functions running
with trusted SAP solutions,
for example:
• Keeping people safe – built on SAP®
SuccessFactors®, Accenture’s app
tracks, reports, manages and analyzes
COVID-19 incidents.
• Supply chain resilience – Accenture and
SAP have developed Scenario Planning-
as-a-Service using SAP Integrated
Business Planning.
• Resilient finance – based on SAP
technologies, Accenture’s solutions
help finance react rapidly.
Navigate uncertainty
and innovate for the future:
• Understand how technologies and
people are changing with SAP
solutions at the heart of the enterprise.
• Use that understanding to update
operating models, engage people,
realign purpose to customer values
and focus on innovation.
Priorities for today Priorities for tomorrow

4. ACCENTURE TECHNOLOGY VISION FOR SAP SOLUTIONS 2020
YOUR ROADMAP
TO THE FUTURE.
Four technology trends that will change your business over the next 4 years – and
how SAP solutions can help enterprises outmaneuver uncertainty and innovate
for the future:
The I in
experience
Help people
choose their own
adventure.
AI
and Me
Re-examine the
business with human
+ AI collaboration.
Dilemma of
smart things
Overcome
the
“beta burden”.
Innovation
DNA
Create an engine
for continuous
innovation.

5. The critical differentiator in a digital world?
Experience.
The objective?
Personalization.
The priority?
See customers as individuals and let them
shape their own experiences.
The I in experience

6. How SAP solutions can help to put
the I in experience:
• Qualtrics
– drive insight-powered customer engagements.
• SAP Customer Data Cloud
–operationalize customer insights.
• SAP Commerce Cloud
– deliver contextual experiences.
The I in experience

7. AI and Me
To get the most out of AI, harness machine
and human collaboration.
How to achieve this?
Master tools – like extended reality and natural
language processing – that unlock new, more
intuitive interactions.

8. AI and Me
How SAP solutions can support
human + machine collaboration:
• SAP Conversational AI and SAP CoPilot
– create conversational user interfaces.
• Context-based AI
– new digital assistants will learn from user
input, understand current contexts and predict
what users want to do next.
• Enabling the autonomous enterprise
– blending quality data and trained data science
models to transform decision-making.

9. In an uncertain world, customer
demand can be hard to predict.
The priorities?
Overcome the “beta burden” with agile product
design, rapid adaptation of services and support
for evolving products across lifecycles.
Dilemma of smart things

10. Dilemma of smart things
How SAP solutions help enterprises overcome
the “beta burden”:
• SAP S/4HANA® Manufacturing for Production
Engineering and Operations – end-to-end
architecture to cover the entire product lifecycle.
• SAP Intelligent Asset Management cloud solutions
– enhance digital assets with real-time customer
feedback/machine data.
• SAP Intelligent Asset Management solutions
– monitor assets end-to-end and initiate
predictive maintenance.
• SAP Cloud Platform enterprise blockchain
– synchronize and encrypt partner data.

11. Innovation DNA
76% of executives say the stakes for innovation are
higher than ever. So how to manage continuous
innovation at scale? It’s all about building a new
“innovation DNA” for the enterprise.
The priorities?
Taking innovation beyond ideas and putting it into action
with a culture of experimentation.

12. Innovation DNA
SAP solutions help enterprises create a culture
of continuous innovation:
• Leverage fundamental tech building blocks in
SAP’s solution stack – underpinned by SAP S/4HANA.
• Integrate new technologies at scale through SAP
Cloud Platform.
All backed by Accenture’s:
• 12 innovation governance rituals to build a culture of
innovation and transform great ideas into disruption.
• Global network of Innovation Hubs to co-create,
accelerate innovation and explore new possibilities.

13. INNOVATION IS NOW
MORE IMPORTANT
THAN EVER.
The future is uncertain and fast-changing.
To survive and thrive, organizations need to innovate, invent and redefine
how they operate. That’s why the trends in our 2020 Technology Vision
are relevant – and urgent – priorities for every enterprise.

14. Find out more about how Accenture and SAP
can power innovation in your organization.
Visit accenture.com/techvisionforSAP
WE ARE HERE
TO HELP.
#TECHVISION2020