SlideShare a Scribd company logo
STORIES
Scaling the benefits of
intelligent automation
Automating
Procurement Plus
Copyright © 2022 Accenture. All rights reserved
Call for change
Long before the disruption of the pandemic,
Accenture recognized the need to transform the
way we operate and adopt the Human+Machine
mindset. We could see that the future is less about
managing transactions and tactical spending and
more about driving real value—value that impacts
the Accenture bottom line.
Having renamed our procurement organization
“Procurement Plus” to reflect everything we do beyond
procuring goods and services, we set about
reimagining our procurement function. Part of the
transformation excelled by making the most of
intelligent automation. Intelligent automations,
like robotic process automation (RPA), natural
language processing and virtual agents, can help
organizations improve efficiency and productivity. But to
be truly effective, intelligent automation needs to be
fundamental to the heart of how an organization
operates—and it needs to be effectively managed to
ensure continuous expansion of value delivered.
A secret formula
for success
Copyright © 2022 Accenture. All rights reserved
Copyright © 2022 Accenture. All rights reserved
Call for change
It’s an approach that’s not without its
roadblocks. Many organizations have
applied pockets of automation but
failed to scale the benefits across the
enterprise. Whether due to a lack of
skilled talent or the absence of a
clear vision from the top, automation
investments can often proliferate,
without ever reaching their true
potential.
So, what is the secret formula to
achieve widescale intelligent
automation? We discovered that
what’s needed is to adopt an
enterprise-wide approach. This
involves a new way of working—
automating at scale.
By bringing together technology and
the best of human ingenuity,
Accenture has been able to solve and
anticipate some of our biggest
challenges—and future-proof our
procurement operations.
Today, we have introduced
automation to more than 30% of
our processes, reduced operational
costs by 25% over three years and
created a 10% increase in resource
capacity annually to further progress
our transformation journey.
“Effectively managed
intelligent automation has
enabled our business to
achieve significant
performance gains from
greater workforce agility,
predictive insights and
scalable solutions.”
DAVID SMITH
Senior Manager
Procurement Plus, Technology & Tools, Accenture
Copyright © 2022 Accenture. All rights reserved
When tech meets human ingenuity
The initial stages included bold actions that quickly brought improved operational efficiency.
These actions included:
Creating enterprise-
wide bots
Eliminating existing silos
We knew individual groups were automating their
processes in pockets of the business. While our business
excellence teams and other process experts were helping
us reimagine multiple disparate processes (such as how
we handle contractors, payables, or buying), these efforts
were often uncoordinated and failed to keep ongoing
operations or scalability in mind.
Increasing visibility of our bots
We created an inventory of our bots and documented
their source or destination systems. This enhanced
visibility, testing and proactive code management has
enabled us to reduce or outright eliminate system
release-related bot downtime, reduce operational costs
and increase security, all while driving scalability.
Enabling performance management
Much like an organization nurtures employee
performance to ensure that people are achieving their
maximum potential, we have implemented automation
performance management for our bot workforce. For
high-performing bots, we look for ways to actively
promote them to other geographies or to address similar
use cases.
Accelerating our move to the cloud
While we already had plans to host our bots in the
cloud over time, the COVID-19 pandemic triggered the
acceleration of this transition to ensure they could be run
anywhere in the world with a secured internet connection
to support our remote working efforts. Not only did this
eliminate dependence on individuals, but also it fortified
our broader business continuity efforts.
Copyright © 2022 Accenture. All rights reserved
When tech meets human ingenuity
By adding command and control capabilities to our
most critical automations, we can encourage
innovation while maintaining the standard of new
automations so that they are more suitable for
global adoption. When automation reaches a
certain threshold of use—whether that is measured
in terms of spend, volume, savings, or business
criticality—then the automation is transitioned to
the Global IT team for ongoing maintenance and
development.
The Procurement Plus team is tapping into the Global
IT team’s expertise to execute more than 50 planned
automation updates. Now, the 15 new advanced RPA
solutions are contributing to our journey toward
frictionless and efficient procurement—from sourcing to
buying, to facilitating on-time invoice payments, to
onboarding contingent staff with the tools they need to
become productive.
Procurement Plus serves more than 710,000 Accenture
employees through a range of services that help to
make hiring and buying processes simpler, more
compliant and more consistent.
Here are some highlights of the bots being used as part
of our intelligent automation journey:
Procurement Plus Virtual Agent
Enables self-service access to process instructions or
technical procedures, to chat with an agent if they
cannot find the solution they’re looking for and, in some
cases, the user can obtain a status or even make
updates to their records in source systems. For
example, customers can check the status of invoice
payments, or they can extend their contingent worker’s
end date directly from the bot without having to navigate
to another system. These capabilities significantly
improve the customer experience while also reducing
the number of tickets our support organizations field—to
the tune of 16,000 per month—freeing them up to focus
on more value-added work.
Contractor Onboarding Automation
Facilitates the data processing necessary to onboard
and manage 5,000 to 7,000 contractors per month,
including provisioning and de-provisioning access and
assets, such as enterprise IDs, laptops and building
access. It frees up capacity for people involved in the
resource administration and delivers more accurate
data.
Purchase Order (PO) Release Bot
Automates the process of releasing purchase
orders to suppliers so they can undertake work with
Accenture. It enables users to search for a particular
purchase requisition and extract details that can be
issued automatically as a purchase order to the
supplier. On average, the bot processes more than
7,500 purchase requisitions in a month and helps to
increase accuracy and turnaround time in processing
documents and releasing the purchase order on time to
the supplier.
Copyright © 2022 Accenture. All rights reserved
A valuable difference
Today, all RPA automations use
virtual desktop infrastructure (VDI)
so that there is no dependency on
any single business contact,
technical contact, or piece of
hardware. This means that various
procurement contacts across the
world can connect and operate
automations anywhere with a
secured internet connection like
Global Protect.
In addition, we have realized the
following benefits:
• Reduction of hardware
infrastructure and license
costs by consolidating duplicate
automations or combining bots
that run on extended frequencies
into a single virtual environment.
Accenture reduced hardware
needs by 50% and licensing needs
by 50% through centralization.
• The latest version of the intelligent
automation tool gives us greater
security, speed and scalability.
The Accenture Procurement Plus
operation is constantly evolving and
looking for opportunities to forge new
and deeper relationships to deliver
value above and beyond what would
be expected of traditional procurement
operations.
Going forward, Procurement Plus is
adopting a proactive, centralized
approach that can make intelligent
automation even more accessible
across the whole enterprise—
continuing our journey toward
unlocking more value.
Proactive
centralization
Copyright © 2022 Accenture. All rights reserved
Copyright © 2022 Accenture. All rights reserved
Meet the Team
Balaji Poonkundran
Senior Manager – Global IT,
Intelligent Technology Operations
Balaji Poonkundran
David Smith
Senior Manager – Procurement
Plus, Technology & Tools
David Smith
Vijay V. Kumar
Manager – Global IT, Intelligent
Technology Operations
Vijay V. Kumar
Copyright © 2022 Accenture.
All rights reserved.
Accenture and its logo
are trademarks of Accenture.

More Related Content

What's hot

More deals, less money: the Black founder funding journey
More deals, less money: the Black founder funding journeyMore deals, less money: the Black founder funding journey
More deals, less money: the Black founder funding journey
accenture
 
Health Experience: The difference between loyalty & leaving
Health Experience: The difference between loyalty & leavingHealth Experience: The difference between loyalty & leaving
Health Experience: The difference between loyalty & leaving
accenture
 
Reinventing Enterprise Operations
Reinventing Enterprise OperationsReinventing Enterprise Operations
Reinventing Enterprise Operations
accenture
 
Nonprofit reinvention in a time of unprecedented change
 Nonprofit reinvention in a time of unprecedented change Nonprofit reinvention in a time of unprecedented change
Nonprofit reinvention in a time of unprecedented change
accenture
 
Reinventing the Last Mile: Win the Race to the Top (AU)
Reinventing the Last Mile: Win the Race to the Top (AU)Reinventing the Last Mile: Win the Race to the Top (AU)
Reinventing the Last Mile: Win the Race to the Top (AU)
accenture
 
Value Untangled Slideshare
Value Untangled SlideshareValue Untangled Slideshare
Value Untangled Slideshare
accenture
 
Accenture Tech Vision 2020 - Trend 5
Accenture Tech Vision 2020 - Trend 5Accenture Tech Vision 2020 - Trend 5
Accenture Tech Vision 2020 - Trend 5
accenture
 
Growth-Driving Enterprise Innovation Model | Accenture
Growth-Driving Enterprise Innovation Model | AccentureGrowth-Driving Enterprise Innovation Model | Accenture
Growth-Driving Enterprise Innovation Model | Accenture
accenture
 
A passwordless enterprise journey
A passwordless enterprise journeyA passwordless enterprise journey
A passwordless enterprise journey
accenture
 
Pathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications IndustryPathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications Industry
accenture
 
Digitaizing Business Services
Digitaizing Business ServicesDigitaizing Business Services
Digitaizing Business Services
accenture
 
The Industrialist: Trends & Innovations - November 2022
The Industrialist: Trends & Innovations - November 2022The Industrialist: Trends & Innovations - November 2022
The Industrialist: Trends & Innovations - November 2022
accenture
 
Accenture Tech Vision 2020 - Trend 2
Accenture Tech Vision 2020 - Trend 2Accenture Tech Vision 2020 - Trend 2
Accenture Tech Vision 2020 - Trend 2
accenture
 
Engineering Services: con gli ingegneri per creare valore sostenibile
Engineering Services: con gli ingegneri per creare valore sostenibileEngineering Services: con gli ingegneri per creare valore sostenibile
Engineering Services: con gli ingegneri per creare valore sostenibile
accenture
 
CSPs' Critical Role in the Race to Net Zero Emissions
CSPs' Critical Role in the Race to Net Zero EmissionsCSPs' Critical Role in the Race to Net Zero Emissions
CSPs' Critical Role in the Race to Net Zero Emissions
accenture
 
Accenture Intelligent Enterprise Services Survey
Accenture Intelligent Enterprise Services SurveyAccenture Intelligent Enterprise Services Survey
Accenture Intelligent Enterprise Services Survey
accenture
 
The Industrialist: Trends & Innovations - September 2023
The Industrialist: Trends & Innovations - September 2023The Industrialist: Trends & Innovations - September 2023
The Industrialist: Trends & Innovations - September 2023
accenture
 
The Changing Joule Dynamic | Accenture
The Changing Joule Dynamic | AccentureThe Changing Joule Dynamic | Accenture
The Changing Joule Dynamic | Accenture
accenture
 
New ways to apply infrastructure data for better business outcomes
New ways to apply infrastructure data for better business outcomesNew ways to apply infrastructure data for better business outcomes
New ways to apply infrastructure data for better business outcomes
accenture
 
Biopharma's search for sustainable growth
Biopharma's search for sustainable growthBiopharma's search for sustainable growth
Biopharma's search for sustainable growth
accenture
 

What's hot (20)

More deals, less money: the Black founder funding journey
More deals, less money: the Black founder funding journeyMore deals, less money: the Black founder funding journey
More deals, less money: the Black founder funding journey
 
Health Experience: The difference between loyalty & leaving
Health Experience: The difference between loyalty & leavingHealth Experience: The difference between loyalty & leaving
Health Experience: The difference between loyalty & leaving
 
Reinventing Enterprise Operations
Reinventing Enterprise OperationsReinventing Enterprise Operations
Reinventing Enterprise Operations
 
Nonprofit reinvention in a time of unprecedented change
 Nonprofit reinvention in a time of unprecedented change Nonprofit reinvention in a time of unprecedented change
Nonprofit reinvention in a time of unprecedented change
 
Reinventing the Last Mile: Win the Race to the Top (AU)
Reinventing the Last Mile: Win the Race to the Top (AU)Reinventing the Last Mile: Win the Race to the Top (AU)
Reinventing the Last Mile: Win the Race to the Top (AU)
 
Value Untangled Slideshare
Value Untangled SlideshareValue Untangled Slideshare
Value Untangled Slideshare
 
Accenture Tech Vision 2020 - Trend 5
Accenture Tech Vision 2020 - Trend 5Accenture Tech Vision 2020 - Trend 5
Accenture Tech Vision 2020 - Trend 5
 
Growth-Driving Enterprise Innovation Model | Accenture
Growth-Driving Enterprise Innovation Model | AccentureGrowth-Driving Enterprise Innovation Model | Accenture
Growth-Driving Enterprise Innovation Model | Accenture
 
A passwordless enterprise journey
A passwordless enterprise journeyA passwordless enterprise journey
A passwordless enterprise journey
 
Pathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications IndustryPathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications Industry
 
Digitaizing Business Services
Digitaizing Business ServicesDigitaizing Business Services
Digitaizing Business Services
 
The Industrialist: Trends & Innovations - November 2022
The Industrialist: Trends & Innovations - November 2022The Industrialist: Trends & Innovations - November 2022
The Industrialist: Trends & Innovations - November 2022
 
Accenture Tech Vision 2020 - Trend 2
Accenture Tech Vision 2020 - Trend 2Accenture Tech Vision 2020 - Trend 2
Accenture Tech Vision 2020 - Trend 2
 
Engineering Services: con gli ingegneri per creare valore sostenibile
Engineering Services: con gli ingegneri per creare valore sostenibileEngineering Services: con gli ingegneri per creare valore sostenibile
Engineering Services: con gli ingegneri per creare valore sostenibile
 
CSPs' Critical Role in the Race to Net Zero Emissions
CSPs' Critical Role in the Race to Net Zero EmissionsCSPs' Critical Role in the Race to Net Zero Emissions
CSPs' Critical Role in the Race to Net Zero Emissions
 
Accenture Intelligent Enterprise Services Survey
Accenture Intelligent Enterprise Services SurveyAccenture Intelligent Enterprise Services Survey
Accenture Intelligent Enterprise Services Survey
 
The Industrialist: Trends & Innovations - September 2023
The Industrialist: Trends & Innovations - September 2023The Industrialist: Trends & Innovations - September 2023
The Industrialist: Trends & Innovations - September 2023
 
The Changing Joule Dynamic | Accenture
The Changing Joule Dynamic | AccentureThe Changing Joule Dynamic | Accenture
The Changing Joule Dynamic | Accenture
 
New ways to apply infrastructure data for better business outcomes
New ways to apply infrastructure data for better business outcomesNew ways to apply infrastructure data for better business outcomes
New ways to apply infrastructure data for better business outcomes
 
Biopharma's search for sustainable growth
Biopharma's search for sustainable growthBiopharma's search for sustainable growth
Biopharma's search for sustainable growth
 

Similar to Automating Procurement Plus

Robotic Process Automation for Financial Services
Robotic Process Automation for Financial ServicesRobotic Process Automation for Financial Services
Robotic Process Automation for Financial Services
Appian
 
Robotic Process Automation | Accenture
Robotic Process Automation | AccentureRobotic Process Automation | Accenture
Robotic Process Automation | Accenture
accenture
 
How Does a Digital Transformation Platform Help Business.pdf
How Does a Digital Transformation Platform Help Business.pdfHow Does a Digital Transformation Platform Help Business.pdf
How Does a Digital Transformation Platform Help Business.pdf
Benevolence Technologies
 
How A Digital Transformation Platform Helps Businesses.pdf
How A Digital Transformation Platform Helps Businesses.pdfHow A Digital Transformation Platform Helps Businesses.pdf
How A Digital Transformation Platform Helps Businesses.pdf
Benevolence Technologies
 
Top 10 Digital Transformation Trends For Business
Top 10 Digital Transformation Trends For BusinessTop 10 Digital Transformation Trends For Business
Top 10 Digital Transformation Trends For Business
Albiorix Technology
 
4 Ways IT Automation can help your Organization Survive the Coronavirus
4 Ways IT Automation can help your Organization Survive the Coronavirus4 Ways IT Automation can help your Organization Survive the Coronavirus
4 Ways IT Automation can help your Organization Survive the Coronavirus
Tyrone Systems
 
Rapid Application Development
Rapid Application DevelopmentRapid Application Development
Rapid Application Development
VILT
 
Automating franchise onboarding on stock exchange portals nividous
Automating franchise onboarding on stock exchange portals   nividousAutomating franchise onboarding on stock exchange portals   nividous
Automating franchise onboarding on stock exchange portals nividous
Swapnil Kanage
 
Automated authorization and distribution of portfolio statements nividous
Automated authorization and distribution of portfolio statements   nividousAutomated authorization and distribution of portfolio statements   nividous
Automated authorization and distribution of portfolio statements nividous
Swapnil Kanage
 
Karina Hayat - The Role of Technology in Revolutionizing Business Management.pdf
Karina Hayat - The Role of Technology in Revolutionizing Business Management.pdfKarina Hayat - The Role of Technology in Revolutionizing Business Management.pdf
Karina Hayat - The Role of Technology in Revolutionizing Business Management.pdf
Karina Hayat
 
Send - InsurTech Innovation Award 2022
Send - InsurTech Innovation Award 2022Send - InsurTech Innovation Award 2022
Send - InsurTech Innovation Award 2022
The Digital Insurer
 
Demystifying Automation - A Catalyst to Digital Transformation A Whitepaper ...
Demystifying Automation -  A Catalyst to Digital Transformation A Whitepaper ...Demystifying Automation -  A Catalyst to Digital Transformation A Whitepaper ...
Demystifying Automation - A Catalyst to Digital Transformation A Whitepaper ...
Arvind Bhardwaj [AB]
 
SaaS Whitepaper
SaaS WhitepaperSaaS Whitepaper
SaaS Whitepaper
stephanie_jensen
 
Leverage cutting edge cognitive automation ml and rpa to elevate business value
Leverage cutting edge cognitive automation ml and rpa to elevate business valueLeverage cutting edge cognitive automation ml and rpa to elevate business value
Leverage cutting edge cognitive automation ml and rpa to elevate business value
Eclature
 
Legal Process Outsourcing | LPO | Legal Services Firms
Legal Process Outsourcing | LPO | Legal Services FirmsLegal Process Outsourcing | LPO | Legal Services Firms
Legal Process Outsourcing | LPO | Legal Services Firms
RNayak3
 
Digital Transformation.pdf
Digital Transformation.pdfDigital Transformation.pdf
Digital Transformation.pdf
Skillmine Technology Consulting
 
Customize Transformation For A Personalized Experience
Customize Transformation For A Personalized ExperienceCustomize Transformation For A Personalized Experience
Customize Transformation For A Personalized Experience
LCDF
 
Rpa ai automation webinar by new, cfgi, ui path 11 82018
Rpa ai automation webinar by new, cfgi, ui path 11 82018Rpa ai automation webinar by new, cfgi, ui path 11 82018
Rpa ai automation webinar by new, cfgi, ui path 11 82018
Bob Fitzpatrick
 
The 10 best professional services automation solution providers 2018
The 10 best professional services automation solution providers 2018The 10 best professional services automation solution providers 2018
The 10 best professional services automation solution providers 2018
Insights success media and technology pvt ltd
 
Infor cloud suite_corporate_ebrochure_english
Infor cloud suite_corporate_ebrochure_englishInfor cloud suite_corporate_ebrochure_english
Infor cloud suite_corporate_ebrochure_english
Kaizenlogcom
 

Similar to Automating Procurement Plus (20)

Robotic Process Automation for Financial Services
Robotic Process Automation for Financial ServicesRobotic Process Automation for Financial Services
Robotic Process Automation for Financial Services
 
Robotic Process Automation | Accenture
Robotic Process Automation | AccentureRobotic Process Automation | Accenture
Robotic Process Automation | Accenture
 
How Does a Digital Transformation Platform Help Business.pdf
How Does a Digital Transformation Platform Help Business.pdfHow Does a Digital Transformation Platform Help Business.pdf
How Does a Digital Transformation Platform Help Business.pdf
 
How A Digital Transformation Platform Helps Businesses.pdf
How A Digital Transformation Platform Helps Businesses.pdfHow A Digital Transformation Platform Helps Businesses.pdf
How A Digital Transformation Platform Helps Businesses.pdf
 
Top 10 Digital Transformation Trends For Business
Top 10 Digital Transformation Trends For BusinessTop 10 Digital Transformation Trends For Business
Top 10 Digital Transformation Trends For Business
 
4 Ways IT Automation can help your Organization Survive the Coronavirus
4 Ways IT Automation can help your Organization Survive the Coronavirus4 Ways IT Automation can help your Organization Survive the Coronavirus
4 Ways IT Automation can help your Organization Survive the Coronavirus
 
Rapid Application Development
Rapid Application DevelopmentRapid Application Development
Rapid Application Development
 
Automating franchise onboarding on stock exchange portals nividous
Automating franchise onboarding on stock exchange portals   nividousAutomating franchise onboarding on stock exchange portals   nividous
Automating franchise onboarding on stock exchange portals nividous
 
Automated authorization and distribution of portfolio statements nividous
Automated authorization and distribution of portfolio statements   nividousAutomated authorization and distribution of portfolio statements   nividous
Automated authorization and distribution of portfolio statements nividous
 
Karina Hayat - The Role of Technology in Revolutionizing Business Management.pdf
Karina Hayat - The Role of Technology in Revolutionizing Business Management.pdfKarina Hayat - The Role of Technology in Revolutionizing Business Management.pdf
Karina Hayat - The Role of Technology in Revolutionizing Business Management.pdf
 
Send - InsurTech Innovation Award 2022
Send - InsurTech Innovation Award 2022Send - InsurTech Innovation Award 2022
Send - InsurTech Innovation Award 2022
 
Demystifying Automation - A Catalyst to Digital Transformation A Whitepaper ...
Demystifying Automation -  A Catalyst to Digital Transformation A Whitepaper ...Demystifying Automation -  A Catalyst to Digital Transformation A Whitepaper ...
Demystifying Automation - A Catalyst to Digital Transformation A Whitepaper ...
 
SaaS Whitepaper
SaaS WhitepaperSaaS Whitepaper
SaaS Whitepaper
 
Leverage cutting edge cognitive automation ml and rpa to elevate business value
Leverage cutting edge cognitive automation ml and rpa to elevate business valueLeverage cutting edge cognitive automation ml and rpa to elevate business value
Leverage cutting edge cognitive automation ml and rpa to elevate business value
 
Legal Process Outsourcing | LPO | Legal Services Firms
Legal Process Outsourcing | LPO | Legal Services FirmsLegal Process Outsourcing | LPO | Legal Services Firms
Legal Process Outsourcing | LPO | Legal Services Firms
 
Digital Transformation.pdf
Digital Transformation.pdfDigital Transformation.pdf
Digital Transformation.pdf
 
Customize Transformation For A Personalized Experience
Customize Transformation For A Personalized ExperienceCustomize Transformation For A Personalized Experience
Customize Transformation For A Personalized Experience
 
Rpa ai automation webinar by new, cfgi, ui path 11 82018
Rpa ai automation webinar by new, cfgi, ui path 11 82018Rpa ai automation webinar by new, cfgi, ui path 11 82018
Rpa ai automation webinar by new, cfgi, ui path 11 82018
 
The 10 best professional services automation solution providers 2018
The 10 best professional services automation solution providers 2018The 10 best professional services automation solution providers 2018
The 10 best professional services automation solution providers 2018
 
Infor cloud suite_corporate_ebrochure_english
Infor cloud suite_corporate_ebrochure_englishInfor cloud suite_corporate_ebrochure_english
Infor cloud suite_corporate_ebrochure_english
 

More from accenture

Accenture Technology Vision - How the trends apply to higher education
Accenture Technology Vision - How the trends apply to higher education Accenture Technology Vision - How the trends apply to higher education
Accenture Technology Vision - How the trends apply to higher education
accenture
 
The Industrialist: Trends & Innovations - July 2023
The Industrialist: Trends & Innovations - July 2023The Industrialist: Trends & Innovations - July 2023
The Industrialist: Trends & Innovations - July 2023
accenture
 
Accenture Technology Vision - How the trends apply to higher education
Accenture Technology Vision - How the trends apply to higher education Accenture Technology Vision - How the trends apply to higher education
Accenture Technology Vision - How the trends apply to higher education
accenture
 
Digital Euro: Implications for the Financial System
Digital Euro: Implications for the Financial SystemDigital Euro: Implications for the Financial System
Digital Euro: Implications for the Financial System
accenture
 
The Industrialist: Trends & Innovations - June 2023
The Industrialist: Trends & Innovations - June 2023The Industrialist: Trends & Innovations - June 2023
The Industrialist: Trends & Innovations - June 2023
accenture
 
Semiconductor Gender Parity Study
Semiconductor Gender Parity StudySemiconductor Gender Parity Study
Semiconductor Gender Parity Study
accenture
 
The Industrialist: Trends & Innovations - March 2023
The Industrialist: Trends & Innovations - March 2023The Industrialist: Trends & Innovations - March 2023
The Industrialist: Trends & Innovations - March 2023
accenture
 
Free to be 100% me
Free to be 100% meFree to be 100% me
Free to be 100% me
accenture
 
The Industrialist: Trends & Innovations - February 2023
The Industrialist: Trends & Innovations - February 2023The Industrialist: Trends & Innovations - February 2023
The Industrialist: Trends & Innovations - February 2023
accenture
 
Mundo gamer e a oportunidade de entrada pela abordagem do movimento
Mundo gamer e a oportunidade de entrada pela abordagem do movimentoMundo gamer e a oportunidade de entrada pela abordagem do movimento
Mundo gamer e a oportunidade de entrada pela abordagem do movimento
accenture
 
The Industrialist: Trends & Innovations - January 2023
The Industrialist: Trends & Innovations - January 2023The Industrialist: Trends & Innovations - January 2023
The Industrialist: Trends & Innovations - January 2023
accenture
 
Reimagining the Agenda | Accenture
Reimagining the Agenda | AccentureReimagining the Agenda | Accenture
Reimagining the Agenda | Accenture
accenture
 
Climate Leadership Eleventh Hour | Accenture
Climate Leadership Eleventh Hour | AccentureClimate Leadership Eleventh Hour | Accenture
Climate Leadership Eleventh Hour | Accenture
accenture
 
Sustainable Value Chain
Sustainable Value ChainSustainable Value Chain
Sustainable Value Chain
accenture
 
Chemical Companies in the Metaverse
Chemical Companies in the MetaverseChemical Companies in the Metaverse
Chemical Companies in the Metaverse
accenture
 
Sustainable Value Chain
Sustainable Value ChainSustainable Value Chain
Sustainable Value Chain
accenture
 
Metaverse opportunities for the communications industry
 Metaverse opportunities for the communications industry Metaverse opportunities for the communications industry
Metaverse opportunities for the communications industry
accenture
 
Retail’s Responsible Reset | Accenture
Retail’s Responsible Reset | AccentureRetail’s Responsible Reset | Accenture
Retail’s Responsible Reset | Accenture
accenture
 
INTIENT Patient
INTIENT Patient INTIENT Patient
INTIENT Patient
accenture
 

More from accenture (19)

Accenture Technology Vision - How the trends apply to higher education
Accenture Technology Vision - How the trends apply to higher education Accenture Technology Vision - How the trends apply to higher education
Accenture Technology Vision - How the trends apply to higher education
 
The Industrialist: Trends & Innovations - July 2023
The Industrialist: Trends & Innovations - July 2023The Industrialist: Trends & Innovations - July 2023
The Industrialist: Trends & Innovations - July 2023
 
Accenture Technology Vision - How the trends apply to higher education
Accenture Technology Vision - How the trends apply to higher education Accenture Technology Vision - How the trends apply to higher education
Accenture Technology Vision - How the trends apply to higher education
 
Digital Euro: Implications for the Financial System
Digital Euro: Implications for the Financial SystemDigital Euro: Implications for the Financial System
Digital Euro: Implications for the Financial System
 
The Industrialist: Trends & Innovations - June 2023
The Industrialist: Trends & Innovations - June 2023The Industrialist: Trends & Innovations - June 2023
The Industrialist: Trends & Innovations - June 2023
 
Semiconductor Gender Parity Study
Semiconductor Gender Parity StudySemiconductor Gender Parity Study
Semiconductor Gender Parity Study
 
The Industrialist: Trends & Innovations - March 2023
The Industrialist: Trends & Innovations - March 2023The Industrialist: Trends & Innovations - March 2023
The Industrialist: Trends & Innovations - March 2023
 
Free to be 100% me
Free to be 100% meFree to be 100% me
Free to be 100% me
 
The Industrialist: Trends & Innovations - February 2023
The Industrialist: Trends & Innovations - February 2023The Industrialist: Trends & Innovations - February 2023
The Industrialist: Trends & Innovations - February 2023
 
Mundo gamer e a oportunidade de entrada pela abordagem do movimento
Mundo gamer e a oportunidade de entrada pela abordagem do movimentoMundo gamer e a oportunidade de entrada pela abordagem do movimento
Mundo gamer e a oportunidade de entrada pela abordagem do movimento
 
The Industrialist: Trends & Innovations - January 2023
The Industrialist: Trends & Innovations - January 2023The Industrialist: Trends & Innovations - January 2023
The Industrialist: Trends & Innovations - January 2023
 
Reimagining the Agenda | Accenture
Reimagining the Agenda | AccentureReimagining the Agenda | Accenture
Reimagining the Agenda | Accenture
 
Climate Leadership Eleventh Hour | Accenture
Climate Leadership Eleventh Hour | AccentureClimate Leadership Eleventh Hour | Accenture
Climate Leadership Eleventh Hour | Accenture
 
Sustainable Value Chain
Sustainable Value ChainSustainable Value Chain
Sustainable Value Chain
 
Chemical Companies in the Metaverse
Chemical Companies in the MetaverseChemical Companies in the Metaverse
Chemical Companies in the Metaverse
 
Sustainable Value Chain
Sustainable Value ChainSustainable Value Chain
Sustainable Value Chain
 
Metaverse opportunities for the communications industry
 Metaverse opportunities for the communications industry Metaverse opportunities for the communications industry
Metaverse opportunities for the communications industry
 
Retail’s Responsible Reset | Accenture
Retail’s Responsible Reset | AccentureRetail’s Responsible Reset | Accenture
Retail’s Responsible Reset | Accenture
 
INTIENT Patient
INTIENT Patient INTIENT Patient
INTIENT Patient
 

Recently uploaded

Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdfAcumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
BrainSell Technologies
 
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptxUse Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
SynapseIndia
 
How UiPath Discovery Suite supports identification of Agentic Process Automat...
How UiPath Discovery Suite supports identification of Agentic Process Automat...How UiPath Discovery Suite supports identification of Agentic Process Automat...
How UiPath Discovery Suite supports identification of Agentic Process Automat...
DianaGray10
 
Types of Weaving loom machine & it's technology
Types of Weaving loom machine & it's technologyTypes of Weaving loom machine & it's technology
Types of Weaving loom machine & it's technology
ldtexsolbl
 
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
sunilverma7884
 
Google I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged SlidesGoogle I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged Slides
Google Developer Group - Harare
 
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
maigasapphire
 
Acumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptxAcumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptx
BrainSell Technologies
 
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
alexjohnson7307
 
Patch Tuesday de julio
Patch Tuesday de julioPatch Tuesday de julio
Patch Tuesday de julio
Ivanti
 
UX Webinar Series: Essentials for Adopting Passkeys as the Foundation of your...
UX Webinar Series: Essentials for Adopting Passkeys as the Foundation of your...UX Webinar Series: Essentials for Adopting Passkeys as the Foundation of your...
UX Webinar Series: Essentials for Adopting Passkeys as the Foundation of your...
FIDO Alliance
 
Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17
Bhajan Mehta
 
LeadMagnet IQ Review: Unlock the Secret to Effortless Traffic and Leads.pdf
LeadMagnet IQ Review:  Unlock the Secret to Effortless Traffic and Leads.pdfLeadMagnet IQ Review:  Unlock the Secret to Effortless Traffic and Leads.pdf
LeadMagnet IQ Review: Unlock the Secret to Effortless Traffic and Leads.pdf
SelfMade bd
 
Retrieval Augmented Generation Evaluation with Ragas
Retrieval Augmented Generation Evaluation with RagasRetrieval Augmented Generation Evaluation with Ragas
Retrieval Augmented Generation Evaluation with Ragas
Zilliz
 
Premium Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
Premium Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...Premium Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
Premium Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
shanihomely
 
Redefining Cybersecurity with AI Capabilities
Redefining Cybersecurity with AI CapabilitiesRedefining Cybersecurity with AI Capabilities
Redefining Cybersecurity with AI Capabilities
Priyanka Aash
 
Zaitechno Handheld Raman Spectrometer.pdf
Zaitechno Handheld Raman Spectrometer.pdfZaitechno Handheld Raman Spectrometer.pdf
Zaitechno Handheld Raman Spectrometer.pdf
AmandaCheung15
 
Vertex AI Agent Builder - GDG Alicante - Julio 2024
Vertex AI Agent Builder - GDG Alicante - Julio 2024Vertex AI Agent Builder - GDG Alicante - Julio 2024
Vertex AI Agent Builder - GDG Alicante - Julio 2024
Nicolás Lopéz
 
Mastering OnlyFans Clone App Development: Key Strategies for Success
Mastering OnlyFans Clone App Development: Key Strategies for SuccessMastering OnlyFans Clone App Development: Key Strategies for Success
Mastering OnlyFans Clone App Development: Key Strategies for Success
David Wilson
 
Improving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning ContentImproving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning Content
Enterprise Knowledge
 

Recently uploaded (20)

Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdfAcumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
 
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptxUse Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
 
How UiPath Discovery Suite supports identification of Agentic Process Automat...
How UiPath Discovery Suite supports identification of Agentic Process Automat...How UiPath Discovery Suite supports identification of Agentic Process Automat...
How UiPath Discovery Suite supports identification of Agentic Process Automat...
 
Types of Weaving loom machine & it's technology
Types of Weaving loom machine & it's technologyTypes of Weaving loom machine & it's technology
Types of Weaving loom machine & it's technology
 
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
 
Google I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged SlidesGoogle I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged Slides
 
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
 
Acumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptxAcumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptx
 
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
 
Patch Tuesday de julio
Patch Tuesday de julioPatch Tuesday de julio
Patch Tuesday de julio
 
UX Webinar Series: Essentials for Adopting Passkeys as the Foundation of your...
UX Webinar Series: Essentials for Adopting Passkeys as the Foundation of your...UX Webinar Series: Essentials for Adopting Passkeys as the Foundation of your...
UX Webinar Series: Essentials for Adopting Passkeys as the Foundation of your...
 
Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17
 
LeadMagnet IQ Review: Unlock the Secret to Effortless Traffic and Leads.pdf
LeadMagnet IQ Review:  Unlock the Secret to Effortless Traffic and Leads.pdfLeadMagnet IQ Review:  Unlock the Secret to Effortless Traffic and Leads.pdf
LeadMagnet IQ Review: Unlock the Secret to Effortless Traffic and Leads.pdf
 
Retrieval Augmented Generation Evaluation with Ragas
Retrieval Augmented Generation Evaluation with RagasRetrieval Augmented Generation Evaluation with Ragas
Retrieval Augmented Generation Evaluation with Ragas
 
Premium Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
Premium Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...Premium Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
Premium Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
 
Redefining Cybersecurity with AI Capabilities
Redefining Cybersecurity with AI CapabilitiesRedefining Cybersecurity with AI Capabilities
Redefining Cybersecurity with AI Capabilities
 
Zaitechno Handheld Raman Spectrometer.pdf
Zaitechno Handheld Raman Spectrometer.pdfZaitechno Handheld Raman Spectrometer.pdf
Zaitechno Handheld Raman Spectrometer.pdf
 
Vertex AI Agent Builder - GDG Alicante - Julio 2024
Vertex AI Agent Builder - GDG Alicante - Julio 2024Vertex AI Agent Builder - GDG Alicante - Julio 2024
Vertex AI Agent Builder - GDG Alicante - Julio 2024
 
Mastering OnlyFans Clone App Development: Key Strategies for Success
Mastering OnlyFans Clone App Development: Key Strategies for SuccessMastering OnlyFans Clone App Development: Key Strategies for Success
Mastering OnlyFans Clone App Development: Key Strategies for Success
 
Improving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning ContentImproving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning Content
 

Automating Procurement Plus

  • 1. STORIES Scaling the benefits of intelligent automation Automating Procurement Plus
  • 2. Copyright © 2022 Accenture. All rights reserved Call for change Long before the disruption of the pandemic, Accenture recognized the need to transform the way we operate and adopt the Human+Machine mindset. We could see that the future is less about managing transactions and tactical spending and more about driving real value—value that impacts the Accenture bottom line. Having renamed our procurement organization “Procurement Plus” to reflect everything we do beyond procuring goods and services, we set about reimagining our procurement function. Part of the transformation excelled by making the most of intelligent automation. Intelligent automations, like robotic process automation (RPA), natural language processing and virtual agents, can help organizations improve efficiency and productivity. But to be truly effective, intelligent automation needs to be fundamental to the heart of how an organization operates—and it needs to be effectively managed to ensure continuous expansion of value delivered. A secret formula for success Copyright © 2022 Accenture. All rights reserved
  • 3. Copyright © 2022 Accenture. All rights reserved Call for change It’s an approach that’s not without its roadblocks. Many organizations have applied pockets of automation but failed to scale the benefits across the enterprise. Whether due to a lack of skilled talent or the absence of a clear vision from the top, automation investments can often proliferate, without ever reaching their true potential. So, what is the secret formula to achieve widescale intelligent automation? We discovered that what’s needed is to adopt an enterprise-wide approach. This involves a new way of working— automating at scale. By bringing together technology and the best of human ingenuity, Accenture has been able to solve and anticipate some of our biggest challenges—and future-proof our procurement operations. Today, we have introduced automation to more than 30% of our processes, reduced operational costs by 25% over three years and created a 10% increase in resource capacity annually to further progress our transformation journey. “Effectively managed intelligent automation has enabled our business to achieve significant performance gains from greater workforce agility, predictive insights and scalable solutions.” DAVID SMITH Senior Manager Procurement Plus, Technology & Tools, Accenture
  • 4. Copyright © 2022 Accenture. All rights reserved When tech meets human ingenuity The initial stages included bold actions that quickly brought improved operational efficiency. These actions included: Creating enterprise- wide bots Eliminating existing silos We knew individual groups were automating their processes in pockets of the business. While our business excellence teams and other process experts were helping us reimagine multiple disparate processes (such as how we handle contractors, payables, or buying), these efforts were often uncoordinated and failed to keep ongoing operations or scalability in mind. Increasing visibility of our bots We created an inventory of our bots and documented their source or destination systems. This enhanced visibility, testing and proactive code management has enabled us to reduce or outright eliminate system release-related bot downtime, reduce operational costs and increase security, all while driving scalability. Enabling performance management Much like an organization nurtures employee performance to ensure that people are achieving their maximum potential, we have implemented automation performance management for our bot workforce. For high-performing bots, we look for ways to actively promote them to other geographies or to address similar use cases. Accelerating our move to the cloud While we already had plans to host our bots in the cloud over time, the COVID-19 pandemic triggered the acceleration of this transition to ensure they could be run anywhere in the world with a secured internet connection to support our remote working efforts. Not only did this eliminate dependence on individuals, but also it fortified our broader business continuity efforts.
  • 5. Copyright © 2022 Accenture. All rights reserved When tech meets human ingenuity By adding command and control capabilities to our most critical automations, we can encourage innovation while maintaining the standard of new automations so that they are more suitable for global adoption. When automation reaches a certain threshold of use—whether that is measured in terms of spend, volume, savings, or business criticality—then the automation is transitioned to the Global IT team for ongoing maintenance and development. The Procurement Plus team is tapping into the Global IT team’s expertise to execute more than 50 planned automation updates. Now, the 15 new advanced RPA solutions are contributing to our journey toward frictionless and efficient procurement—from sourcing to buying, to facilitating on-time invoice payments, to onboarding contingent staff with the tools they need to become productive. Procurement Plus serves more than 710,000 Accenture employees through a range of services that help to make hiring and buying processes simpler, more compliant and more consistent. Here are some highlights of the bots being used as part of our intelligent automation journey: Procurement Plus Virtual Agent Enables self-service access to process instructions or technical procedures, to chat with an agent if they cannot find the solution they’re looking for and, in some cases, the user can obtain a status or even make updates to their records in source systems. For example, customers can check the status of invoice payments, or they can extend their contingent worker’s end date directly from the bot without having to navigate to another system. These capabilities significantly improve the customer experience while also reducing the number of tickets our support organizations field—to the tune of 16,000 per month—freeing them up to focus on more value-added work. Contractor Onboarding Automation Facilitates the data processing necessary to onboard and manage 5,000 to 7,000 contractors per month, including provisioning and de-provisioning access and assets, such as enterprise IDs, laptops and building access. It frees up capacity for people involved in the resource administration and delivers more accurate data. Purchase Order (PO) Release Bot Automates the process of releasing purchase orders to suppliers so they can undertake work with Accenture. It enables users to search for a particular purchase requisition and extract details that can be issued automatically as a purchase order to the supplier. On average, the bot processes more than 7,500 purchase requisitions in a month and helps to increase accuracy and turnaround time in processing documents and releasing the purchase order on time to the supplier.
  • 6. Copyright © 2022 Accenture. All rights reserved A valuable difference Today, all RPA automations use virtual desktop infrastructure (VDI) so that there is no dependency on any single business contact, technical contact, or piece of hardware. This means that various procurement contacts across the world can connect and operate automations anywhere with a secured internet connection like Global Protect. In addition, we have realized the following benefits: • Reduction of hardware infrastructure and license costs by consolidating duplicate automations or combining bots that run on extended frequencies into a single virtual environment. Accenture reduced hardware needs by 50% and licensing needs by 50% through centralization. • The latest version of the intelligent automation tool gives us greater security, speed and scalability. The Accenture Procurement Plus operation is constantly evolving and looking for opportunities to forge new and deeper relationships to deliver value above and beyond what would be expected of traditional procurement operations. Going forward, Procurement Plus is adopting a proactive, centralized approach that can make intelligent automation even more accessible across the whole enterprise— continuing our journey toward unlocking more value. Proactive centralization Copyright © 2022 Accenture. All rights reserved
  • 7. Copyright © 2022 Accenture. All rights reserved Meet the Team Balaji Poonkundran Senior Manager – Global IT, Intelligent Technology Operations Balaji Poonkundran David Smith Senior Manager – Procurement Plus, Technology & Tools David Smith Vijay V. Kumar Manager – Global IT, Intelligent Technology Operations Vijay V. Kumar Copyright © 2022 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.