Unilever is one of the world's leading suppliers of fast-moving consumer goods. It aims to provide people around the world with products that are good for them and good for others. Unilever has over 163,000 employees from 20 nationalities and sells its products in over 170 countries. It invested €89 million in community programs in 2009 and €891 million in R&D worldwide. Unilever has strong category positions in areas like personal care, homecare, savory/dressings/spreads, ice cream and beverages.

1. ABOUT UNILEVER

2. About Unilever

3. Creating a better future every day
Unilever is one of the world’s leading
suppliers of fast-moving consumer
goods. We aim to provide people the
world over with products that are
good for them and good for others.

4. Our vision
● We work to create a better
future every day.
● We help people feel good, look
good and get more out of life
with brands and services that are
good for them and good for
others.
● We will inspire people to take
small everyday actions that can
add up to a big difference for the
world.
● We will develop new ways of
doing business that will allow us to
double the size of our company
while reducing our environmental
impact.

5. Fast facts - 2009
163,000
employees 20 nationalities
at the end of among our top tier
the year managers
€89 million
More than 170
invested in
countries in which
community
our products are
programmes
sold
worldwide
264 manufacturing
€891 million invested
sites worldwide
in R&D worldwide

6. Our people
People are the heart
of our business.
● We aim to create an environment
in which all employees can fulfil
their potential.
● Unilever is one of the world’s most
culturally diverse companies. Our
Board is made up of six
nationalities and the nine members
of the Unilever Executive come
from six different countries.

7. Performance

8. Scale and geographic reach
The Americas Western Europe AAC
€13 billion turnover €12 billion turnover €15 billion turnover
4.2% underlying sales -1.9% underlying sales 7.7% underlying sales
growth growth growth
32.3% of group turnover 30.3% of group turnover 37.4% of group turnover
2009 turnover €39.8 billion

9. Operational achievements in 2009
● Good broad-based underlying sales
growth of 3.5%
● Underlying volume growth of
2.3% – accelerating through the Sales growth 3.5%
year
● Increased investment behind our
brands
● Return to strategic acquisitions
including TIGI and Baltimor
Volume growth 2.3%
● Named International Supplier of
the Year by Tesco for the fourth
year running

10. Category highlights in 2009
Savoury, dressings and spreads Personal care
● Turnover of €13,256 million ● Turnover of €11,846 million
● Underlying sales growth of -0.1% ● Underlying sales growth of 5.3%
Ice cream and beverages Homecare & other
● Turnover of €7,753 million ● Turnover of €6,968 million
● Underlying sales growth of 4.0% ● Underlying sales growth of 7.1%

11. Unilever financial performance
* Restructuring, disposals and one-off items
** Continuing operations
* Continuing operations

12. Strategic Focus

13. Our corporate purpose
Our deep roots in local cultures and markets around the world give us our strong
relationship with consumers and are the foundation for our future growth. We
will bring our wealth of knowledge and international expertise to the service
of local consumers – a truly multi-local multinational.
Our long-term success requires a total commitment to exceptional standards of
performance and productivity, to working together effectively, and to a
willingness to embrace new ideas and learn continuously.
To succeed also requires, we believe, the highest standards of corporate behaviour
towards everyone we work with, the communities we touch, and the
environment on which we have an impact.
This is our road to sustainable, profitable growth, creating long-term value for
our shareholders, our people, and our business partners.

14. Unilever’s growth priorities
Our ambition is to win share
and grow volume in every
category and country.
Winning with brands and Winning with people
innovation ● Organisation and diverse talent
● Deliver superior products, design, pipeline ready to match our growth
branding and marketing ambitions
● Bigger, better, faster innovations ● Performance culture which respects
● Appeal to more consumers across our values
needs and price points ● Leverage our operating framework
for competitive advantage
Winning in the marketplace Winning through continuous
● Lead market development improvement
● Win with winning customers ● Lean, responsive and consumer-led
value chain
● Be an execution powerhouse
● Drive return on brand support
● Agile, cost-competitive organisation

15. Local roots with global scale
LOCAL ROOTS GLOBAL SCALE
Our deep roots and early Leveraging our scale brings
engagement in D&E markets us advantages over local
give us invaluable consumer competition:
insight:
● Global portfolio of brands and
● Understanding of the local categories
consumer
● Dedicated R&D investment
● Brands and products across a
● Shared values and standards
wide range of income levels
of behaviour
● Critical mass on the ground
● Corporate reputation with local
stakeholders and talent pool

16. The D&E opportunity
Of the 6.8 billion people in the world today, 5.9
billion live in developing and emerging markets
– countries such as Brazil, India and Indonesia
where Unilever has deep roots and a wide
presence. We already reach many more
consumers than our competitors in these
markets.
Other Other
developed developed
% 2004 3% 4% % 2009
Sales Sales
North
North America
America D&E 16%
23% 36%
D&E
Western 50%
Western Europe
Europe 30%
38%

17. Categories,
Brands and Regions

18. Strong category positions
Unilever’s portfolio of
categories
Leading category
positions Homecare
Savoury,
Dressings
Personal Care & Spreads
Ice Cream &
Beverages

19. Big global brands
Top 25 brands =
almost 75% of Unilever’s
sales*.
* As at end 2009

20. Regions and categories
Clear, distinct,
complementary roles.
Categories Regions
Deliver global platforms Execute on the ground
Responsible for: Responsible for:
● Brand development ● Managing the business
● Innovation ● Deploying brands and
● Research and development innovations
● Customer management
Accountable for:
● Medium/long-term market Accountable for:
share ● Short-term market shares
● Brand health ● Growth
● Innovation metrics ● Profit
● Category value creation ● Cash flows

21. Foodsolutions
Unilever Foodsolutions is one of the world’s leading foodservice businesses.
● Works closely with customers, including caterers, restaurateurs and major
hotel and fast-food chains, to create food solutions that help grow their
business.
● Operates in 68 countries worldwide, employing 4,700 people, including 230
chefs.
● Holds leading positions in bouillons/bases, seasonings, sauces,
soups, dressings, tea and desserts.
● Unrivalled combination of:
− Consumer insight
− Customer understanding
− Chefmanship® – culinary passion and expertise
− Well-known brands.

22. The Supply Chain

23. Raw materials and ingredients
€15.3 billion spent on raw materials
and packaging from over
10,000 suppliers in 2009.
Our share of world volume:
Preliminary data pending audit.

24. Manufacturing
264 manufacturing sites.
Continuous improvement in
eco-efficiency in factories
(1995–2009):
● 41% reduction in CO2 from
energy
● 65% reduction in water use
● 73% reduction in total waste
Preliminary data pending audit.

25. Distribution and retailing
Around one-fifth of Unilever’s
sales are through ten major
retail chains.
Our products are sold in over
10 million small shops in
developing and emerging markets.
50% of sales from developing and
emerging markets.

26. Customer partnerships
Unilever manages a number of
partnerships globally.

27. Consumers
2 billion consumers use a Unilever
product on any day.
Top 13 brands with combined sales
of €23 billion in 2009.
€5.3 billion invested in advertising
and promotion.
€891 million invested in R&D.

28. Innovation

29. Innovation driving growth 1
Unilever is a world leader in
research and development
(R&D).
● €891 million invested in R&D in
2009
● At least 250 new patent
applications filed each year
● A portfolio of more than 20,000
patents and patent applications

30. Innovation driving growth 2
Competitive advantage
through an integrated R&D
programme.
● More than 6,000 R&D
professionals
● 6 strategic R&D laboratories
delivering groundbreaking
technologies
● 31 major development centres
developing and implementing
product innovations
● 92 locations around the globe
with R&D teams implementing
innovations in countries and
factories

31. Innovation driving growth 3
Focused efforts that swiftly
bring bigger innovations to
market.
Knorr Stock Pot Small & Mighty Dove Body Wash
revolutionises bouillon is the industry’s first Uses proprietary
with a format that super-concentrated NutriumMoisture
provides a more liquid detergent, using technology, earning its
authentic bouillon. one-third of the scientifically-proven
packaging, one-third of claim to provide
the water and one-third ‘effective natural
of the transport of nourishment’.
dilute liquids.

32. Social and Environment

33. Social
Helping society through
our products and
programmes.
• 133 million people reached by Lifebuoy
handwashing programmes since 2002
• 15 million people in 3 million
households in India provided with safe
drinking water through Pureit
• 44% of our products in line with
internationally accepted guidelines for
saturated and trans fats, sugar and salt
• Nearly 17 million school meals
delivered to 80,000 children in 2009
through our partnership with the World
Food Programme
• 45,000 women entrepreneurs reach 3
million consumers in 100,000 Indian
villages selling Unilever products door
to door

34. Environmental
Eleven years as sector leader of
the Dow Jones Sustainability Indexes.
Our goal is to double the size of the business whilst
at the same time reducing our environmental
footprint. This encompasses the whole value chain –
from the sourcing of raw materials through to
consumer use and disposal of our products.
• We are committed to sourcing all palm
oil from certified sustainable sources by
2015
• 15% of the tea we use globally is
sourced from Rainforest Alliance
CertifiedTM farms
• Over the period 1995–2009 we have
achieved reductions of:
• 41% in CO2 emissions*
• 73% in total waste*
• 65% in water usage*
* Measured by tonne per production. Preliminary data pending audit.

35. Working with others
Working in partnership is crucial in
developing and delivering some of
our major sustainability
commitments.
Our principal global partnerships are
with:
UN World Food FDI World Dental
Programme: to feed Federation: to improve
hungry children and oral health
improve their nutrition
World Heart Federation: Global Public-Private
to promote heart health Partnership for
Handwashing with soap:
to promote good
hygiene practice
Global Alliance for UN Global Compact: to
Improved Nutrition: to align business operations
co-create new and strategies in the
approaches in food areas of human rights,
fortification to address labour, environment and
malnutrition anti-corruption

36. Structure

37. Legal structure and governance
Unilever was formed in 1930 from two
companies: Margarine Unie and Lever Brothers.
● It was a full business merger, operating
as a single business entity.
● Two separate legal parent companies
have been maintained:
Margarine Unie
(Netherlands) o Unilever NV (Netherlands) and
Unilever PLC (UK).
● This works through an equalisation
agreement and other contracts between
the two companies.
Lever Brothers
(UK)

38. A global management team
Doug Keith Weed
Baillie
Chief Marketing
President and
Western Communications
Europe Officer
Michael Polk Pier Luigi
President Sigismondi
Global Foods, Chief Supply
Home & Chain Officer
Personal Care
Geneviève Dave Lewis
Berger
President
Chief R&D Paul Polman Americas
Officer
Chief Executive
Officer
Jean-Marc Sandy
Harish
Huët Ogg
Manwani
Chief Chief HR
President
Financial Officer
Asia, Africa
Officer
and Central
& Eastern
Europe

39. Board of Directors
Chairman
Michael
Treschow
Executive
Directors
Paul Polman Jean-Marc
Chief Huët
Executive Chief Financial
Officer Officer
Non-Executive
Directors
The Rt Hon Wim Dik Louise Ann Fudge Charles Byron Grote
The Lord Brittan of Fresco Golden
Spennithorne QC, DL
Narayana Hixonia Kees Storm Jeroen van Paul Walsh
Murthy Nyasulu der Veer