Banking technology uses information and communication technologies like computers and software to provide banking services to customers in a secure, reliable, and affordable manner. It allows banks to offer services like ATMs, internet banking, mobile banking, online payments, trading, and loans through digital channels. State Bank of India has over 12,000 ATMs across India and offers various digital services to its customers through initiatives in mobile banking, internet banking, and kiosk banking. It aims to expand rural banking through increasing rural branches and ATMs in rural areas by 2012.

1. THE 21st CENTURY BANKINGSubmitted by :AbhishekSasanMBA (IT Br.)500901515

2. What is ‘Banking ‘ ?Engaging in business of keeping money for savings , Checking accounts for exchange orIssuing or withdrawing loans.An Financial institution licensed by government .

3. What is BankingTechnology ?Use of Sophisticated Information and communication Technologies with Computer Science to offer better Services to it’s Customer’s in a secured , reliable andAffordable manner .Banking technology also subsumes activity of using Computer newly built algorithms in unraveling the patterns of customer behavior by flipping in detailsIf customers , like , transactions .

4. Constituents of Banking TechnologyBankingTechnologyInformationTechnologyComputer ScienceComm.TechnologyMarketing science

5. Types of banking BankingATM ServicesI-bankingMobile bankingSBI ATM-cum-Debit Card

6. SBI Credit Card

7. M commerce(Mobiletop-up , SBI LIP)Enquiry services

8. Request services

9. Transferring funds(Using NEFT) Online Air –Ticketing

10. Utility bill payments

11. Online share trading

12. Fee payments to insti-tutes such as IIT’s.

13. Mobile Banking & it’s ProAvailable on java enabled handsets

14. Also available on SMS / GPRS / WAP on non-java handsets with GPRS connection SBI came up with a conclusion 79% customers do not transact through M-banking SBI again Renovated this conclusion 21% customers transacting through M-banking , customers age ranging b/w 18-24 i.e., youth

15. TECHNOLOGY INITIATIVES : Process – MOBILE BASEDApplication Host- Vendor’s WIRELESS security checks: Mobile number & Security PIN Low cost entry for allSBI GatewayCURRENT STATUSOffline file nowOnline in futureBC’s mobile phoneSBI Core banking MOBILE PHONECUSTOMER7

16. I-banking Request for opening new account closing a/c , issuing cheque book Inter Bank Transfers

17. Credit PPF a/c across Branches

18. Online purchases

19. ez-trade@sbi

20. Online applications for IPOInternet Banking & it’s proI-bankinge-paymente-raile-taxez-trade@sbi

21. Process : PC- KIOSK internet basedinternetKIOSK HOSTSBI’s GATEWAYPC INTERNET KIOSKBCDATASBI COREBANKINGVALIDATIONFINGER SBI BRANCHESSBI BRANCHESSBI BRANCHESCUSTOMER

22. CBS “BACKBONE”of I-banking Networking service enhancing the customers convenience Used to obtain cash payments by cheque, banker’s cheque & DD etc.,A CBS branch is like a Sales & Service Delivery Center. Back office processes/activities are handled through technology at a site, called Data Center.

23. Ez-tradeE-taxE-paymentAmalgation of savingsDemats,online trading accounts Provides a secured possible to all online stocks. Direct Taxes

24. CBEC

25. Customs

26. State Govt. Taxes Online – pay

27. Auto - pay

28. Indirect TaxesSBI Online ServicesOnline Educ. LoanOnline DematOnline SMELoansOnline Car loansNo need to pay advance EMI

29. Operationally any customer can be issued a Loan at home or office through SBI’s I-banking

30. SBI at the “Forefront”

31. ATM Services With over 12,000 ATMs in India , SBI provides the largest network and is continuing to expand fast Includes ATMs of associate banks( namely : - SBP , SBS , SBB , SBM)Cards Accepted atSBI ATMsCards issued by other banksSBI ATM cum Debit CardAll debit/creditCards

32. ATM BASED-PROCESS (Tech.)SERVICE PROCESSCustomer registers for serviceForms available at SBI branchesATM locationsBilldesk aggregatesRegistration inform.Billdesk gives data for validationBilldesk does all Checks and provides data formatsNext bill onwardsCollects dataBill amount and Data shown toCustomer on ATMBilldesk does reconcilation and provides paymentsCustomer makes payment at ATM

33. WAY FORWARD : VISION - MARCH 2012No. of unbanked villages to be covered : 1 lakh

34. No. of rural branches to go up to 10,000

35. No. of ATMs in rural areas to go up to 6,000

36. Focussed shift towards mobile banking, internet banking & kiosk banking platforms.INITIATIVES IN NORTH EASTCumulative position at end of the quarter (Dec08)NORTH -EASTNo. of rural/semi urban branches : 409

37. No. of ATMs : 151

38. Rural : 40

39. Semi urban : 111

40. No. of RTGS enabled branches : 484

41. Business Facilitators : 76LATEST ANNOUCEMENT NEWS SBI has been adjudged as the Best Bank 2009 by Business India Group( AUG ’ 09 ’ ) SBI ranked as No. 1 in the 4P B & M & ICMR Survey on “ INDIA’S BEST MARKETED BANKS : August-2009