The document discusses ICICI Bank's IMPS (Immediate Payment Service) platform for real-time fund transfers. IMPS allows transactions 24/7/365 with SMS alerts to senders and receivers. ICICI Bank processes over 0.8 million IMPS transactions worth Rs. 6000 million per month, making it the largest processor in India. The document presents several business cases where IMPS can enable instant refunds for e-commerce returns, real-time supplier payments for hyperlocal deliveries, and online verification for loan disbursals.

1. Mumbai
Real Time IMPS Fund Transfer
Platform
Digital Channels

2. What is IMPS?
This service is available 24* 7* 365 even afterbanking hours and on
bankholidays
This service is available 24* 7* 365 even afterbanking hours and on
bankholidays
IMPS (Immediate Payment Service) is a real time domestic fund
transferservice started by NPCI
IMPS (Immediate Payment Service) is a real time domestic fund
transferservice started by NPCI
SMS alerts are enabled to get the transaction status on remitteras
well as beneficiary's mobile in real time
SMS alerts are enabled to get the transaction status on remitteras
well as beneficiary's mobile in real time
All key banks (100+ banks) across India are part of this networkAll key banks (100+ banks) across India are part of this network
Transaction Ticket Size upto Rs 200,000Transaction Ticket Size upto Rs 200,000

3. ICICI Bankon IMPS
Currently ICICI Bankprocesses more than 0.8 mn transactions
worth Rs 6000 mn every month
Currently ICICI Bankprocesses more than 0.8 mn transactions
worth Rs 6000 mn every month
ICICI Bankis the largest Bankin terms of IMPS transaction
processing both in volume and value.
ICICI Bankis the largest Bankin terms of IMPS transaction
processing both in volume and value.
ICICI Bankwas one of the first banks of IMPS service in year2010ICICI Bankwas one of the first banks of IMPS service in year2010
ICICI Bank’s IMPS Technology platformhas the highest up times in
the Industry
ICICI Bank’s IMPS Technology platformhas the highest up times in
the Industry
Innovative disbursal solutions can be designed using Bank’s IMPS
Platform
Innovative disbursal solutions can be designed using Bank’s IMPS
Platform

4. Product on offer
• Real Time IMPS Fund TransferPlatform
• Host to Host connectivity
• Real time transaction processing
• Instantaneous response for every request
• Online transaction processing without any manual file
upload
• In addition to real time response, EOD report also
provided as a back up

5. 5
Business Case- E-comCoD
 Business Model
 E-commerce players have to refund the money in case customer is
not satisfied with the product and places a refund request
 Existing refund process is cumbersome and time consuming (3-4
days), involving money transfer through bulk NEFT/RTGS/FT or
physical delivery
 Customer queries & escalations from the time of pick up of goods
from customer’s place till the time refund amount is credited in
customer’s account
 Requirements
 Payment solution that enables instant payment of refund amount to
customers of e-comm players, with payment alert to both e-comm
player & its customer
 Immediate refund to customer upon return of goods, leading to
customer delight & trust

6. Solution design
• Customer places a refund request on XYZ.com
• XYZ gives an option of quick refund to the customer
• If user selects this option he is asked to enter his account number
and IFSC code
• Delivery boy picks up the return goods and sends confirmation back
to XYZ.com
• On receiving pick up confirmation XYZ.com fires an IMPS instruction
to ICICI bank
• ICICI bank debits XYZ’s account and sends the money to customer’s
account via IMPS
XYZ.com

7. Real time IMPS Fund Transfer
Platform
ICICI Bank
NPCI
Customer’s Bank
5.ICICI Bank initiates IMPS
transaction
6.Fund transferred into
customer’s bank account
Customer
Customer receives a confirmation
from his bank of amount credited
into his account
7.
1. Customer places reversal
request on XYZ.com
2. Package is picked up by
delivery person
3. Pickup confirmation is sent to
XYZ.com
4.XYZ.com initiates IMPS
transaction to ICICI Bank
XYZ.com

8. 8
Business Case- Hyperlocal e-com
 Business Model
 E-commerce players provides delivery service where goods are
picked up from the supplier and delivered to customer (e.g. food,
grocery, furniture, etc)
 Customer places order to e-commerce player, which in turn passes
the order to supplier
 E-comm player’s delivery boy pick up goods from the supplier and
deliver the same to customer
 Supplier often needs payment or confirmation of payment by e-comm
player before handing over goods
 Requirements
 Payment solution that eliminates need for delivery boy to carry cash or
card for making payment to supplier while picking up the goods
 Credit confirmation to the supplier/person sitting at the counter so that
goods can be handed over to delivery boy

9. 9
Solution
Customer places order on
app/site of e-comm player &
makes online payment
E-comm player triggers order
info to the supplier on a
shared platform
E-comm player’s ERP
simultaneously triggers
payment to supplier using
account no or MMID
Instant payment credit to supplier
with immediate confirmation alert
E-comm player’s ERP also triggers
the same confirmation on the shared
platform (with tran id)
Delivery boy & supplier’s person
sitting at the counter receives
confirmation on the platform for
delivery boy to pick up the order
 IMPS based payment for immediate credit & confirmation alert
 E-comm player will have to be connected with delivery boy & supplier
through a common platform (application)
 No need for delivery boy to carry cash or card
 No need for supplier to check credit in bank account, confirmation along
with tran id can be triggered on the app itself
 Daily MIS for easy reconciliation

10. 10
Business Case- Loan disbursal
 Business Model
 Consume finance companies are present across major retail stores to
finance purchase of goods by individual at the store (e.g. Chroma,
Reliance Digital, Samsung, etc)
 In order for online loan approval, consumer finance cos have to verify
bank account of consumer which is usually done by taking a canceled
cheque
 Since most of the consumers do not carry cheque book, this leads to
delay in sanction or even loss of sale/sanction for consumer finance
company
 Requirements
 Solution that enables real time online account verification for sanction
of loan

11. Real time IMPS Fund Transfer
Platform
Client central system
ICICI Bank
NPCI
Vendor’s Bank
Central system receives request
from front end
Transaction request forwarded to
ICICI Bank for processing
ICICI Bank initiates IMPS
transaction
Fund transferred into
beneficiary’s bank account
Customer
beneficiary receives a confirmation
from his bank of amount credited
into his account
2.
3.
4.
5.
6.
Front end designed by
the client
Transaction request is triggered at
the front end
1.

12. Why choose ICICI bank
• Stable and robust platform
• ICICI bank provides the largest and most reliable IMPS platform in the industry
with 99.95% uptime and lowest transaction decline ratios in the banking
industry
• Seamless Integration
• We connect our IMPS engine directly to your system, from where transactions
can be fired directly without logging into a separate interface or creating a file
to upload manually, it is an end to end automated process
• Security
• In this solution we offer 3 level of security to ensure that no unauthorized
transactions are fired.
• Flexibility and convenience
• As we connect directly to client system, client has a freedom to configure the
security, accesses transaction triggers in his own system in accordance with
his own business needs and internal policies.
• Experience
• ICICI bank has already deployed this solution with some corporate clients and
it is being adopted to new use cases across various sectors

13. ThankYou