Plutus Credit/Debit Processing on the PC POS



June 2010
Pine Labs is a leading innovator in Payments and Loyalty
 solutions
                                                                                   Select Clients
2004
Launched largest closed-user group loyalty solutions in India for Retail
Petroleum industry
       –Petro Card solution for BPCL: more than 1.5M smart card holders,
       4M transactions per month
       –Fleet card program for IOCL: 1.5M card holders, over 2.5M
       transactions per month

2005
 Introduced first PC-based card authorization application
        –Used by leading Indian Retail chains and Banks
        –EMV compliant and Visa certified

2006                                                                                                    ORIX
Entered into organized retail sector with real-time Loyalty Solutions
       –Strategic Alliance with largest international loyalty solution provider,
       LMG
                                                                                   Bank Relationships
       –Expert in turn-key ASP solutions for Indian Retail segment

2007
 Built Value added services network with Tata Teleservices
        –Bill payment & ticketing payment network, launched at over 1000
        Indian retailers

2008
                                                                                     Partners
Launched stored value card program in India
      –Managing prepaid card program for Future Group, India’s largest
      retailer - including online and 3rd party distribution




                                                                                                               1
Plutus: How it works




• Solution runs on existing PC-
  based POS
• New merchants install Plutus
  via CD and guided installation
  interfaces




                                   2
Plutus Features Summary

    Certified by major Bank             Accepts all payment           Best-in-class security
      Acquirers, and Visa                   instruments                       features
   • Axis, HDFC, ICICI,            •   Credit / Debit             •   3DES data encryption
     HSBC, Citi bank, State        •   Pin-based (Maestro)            from swipe
     Bank of India (SBI)           •   EMV                        •   User access
   • American Express              •   Mobile                         management
   • PCI-PADSS,                    •   PPC/GV                     •   TID licensing and key
   • PABP                          •   Contactless                    management
                                   •   EMI transaction handling   •   Input device control

    Only PC-based product -                                           Integrated with leading
                                       Value-added features
         replaces EDC                                                     POS peripherals
   • Higher security               • Plutus Multi-acquirer -      • Card readers - MagTek,
   • Flexible connectivity –         route transactions to          AMDL, Verifone, Ingenico
     Internet, CDMA, GPRS,           preferred Acquirer (least    • Bar code scanners
     VSAT, VPN                       costly acquirer)             • PED
   • Integrated with Biller - No   • Plutus Secure - Bank-        • Smart Card reader
     manual entry (Amount)           certified internet           • Printers - OPOS,
   • Touch Screen enabled            connectivity                   Windows
   • Batch reporting               • Transaction
   • Supports split                  Reconciliation - central
     transactions                    data warehousing &
                                     management

                                                                                                3
Key value drivers of Plutus - At A Glance


   1 Replace EDC terminals
   •
        • Eliminate dial-up charge for cr/dr transactions, and landline charges for each EDC terminal
        • Switch to always-on, high speed internet processing
        • Remove counter clutter

   2 Streamline operations at the POS
   •
        • Reduce need for cashier training
        • Automate data entry by integrating Biller and cr/dr payment transaction
        • Eliminate cashier manual data entry, and increase transaction speed

   3 Centralize transaction routing
   •
        • Eliminate cashier decision-making
        • Extract favorable MSF terms from Acquirers for high transaction volumes
        • Change routing rules (Acquirer strategy) centrally at the touch of a button - no retraining of
          cashiers required

   4 Transaction warehousing and management
   •
        •   Digitize & automate reconciliation of POS settlement and Acquirer payment advice
        •   Leverage rich MIS, including Acquirer-level transaction analysis and quarterly audit reports
        •   Centralize POS-level alerts, e.g., unsettled POS
        •   Save cashier time


                                                                                                           4
1
    Plutus replaces EDCs - and their associated
    telecommunication cost
    EDC Functionality                           Plutus Scenario
    • Every Cashier counter must have EDC       • NO need for EDC - Plutus is a software
                                                  application which can run on any Windows
                                                  based PC or PC-POS
    • Every EDC must have PSTN telephone        • NO need for PSTN lines - Plutus can support
      line                                        transaction processing through existing
       - Assuming Rs 1 per call, and 2000         broadband connection
         transactions per month in each store   • To make transaction secure and acceptable to
       - Plus Rs 150 for landline rental for      Visa / Master and AMEX, Plutus comes with
         each EDC terminal, and 3 EDC             PA-DSS approved VPN connection
         terminals per store                        - Rs 150 for Secure VPN Plutus connection
       - => Monthly telco costs are Rs 2650           for 3 POS = Rs 450
                                                    - Plus monthly internet cost of Rs 200
                                                    - => Monthly telco costs are Rs 650, a
                                                      savings of Rs 2000 per store per month
    • In case of acquiring by multiple banks,   • All acquiring banks are available in single
      multiple EDCs required at every till,       application
      resulting in clutter                      • Axis Bank, ICICI, HDFC, Citi, HSBC, AMEX

                                                                                                 5
2
      Second, Plutus streamlines operations at the POS


    EDC Functionality                            Plutus Scenario
    • EDC cannot be integrated with biller       • Intuitive Windows-based interface limits training
      applications on POS                          of cashiers and reduces human error
                                                 • Can be easily integrated with any biller
                                                   application, using Windows based COM API
                                                 • Workflow automation reduces overhead, speeds
                                                   time to resolution
    • Cashier manually enters amount in          • Transaction Amount is passed by biller directly
      EDC, leading to data entry errors            to Plutus. No data entry possible


    • EDC dial up is slow, resulting in longer   • Faster transaction times through automation and
      queues                                       faster connectivity reduces queuing time




                                                                                                       6
3 Third, centralized transaction rules allow the merchant to
optimize acquiring strategy without relying on cashiers


    EDC Functionality                       Plutus Scenario
    • Manual decision by cashier to         • Plutus selects Acquirer based on rules
      select most optimal acquiring bank    • Rules are set centrally at HO - not by the
      (for example, lowest MSF rate)          cashier, creating real savings on MSF rates

    • Limited ability to enforce complex    • Complex rules - for example, on-us versus
      rules - based on cashier’s              off-us optimization; time-based; default
      judgment                                acquiring - can be set using intuitive
                                              interfaces
    • Cashier training is required to       • No cashier training required
      route transactions to most suitable   • Rule changes are propagated in real-time
      acquiring banks                         in the field




                                                                                         7
4   Transaction Aggregation and Reconciliation eliminates
    paper-based reconciliation and reduces error


    EDC Functionality                     Plutus Scenario
    • Each transaction is deleted upon    • Transactions can be stored in TRM for whatever
      settlement                            period required
                                          • Centrally accessible user interfaces render
                                            transactions volumes, settlement and reconciliation
                                            status and allow users to search by zone, store,
                                            POS, transaction, etc.
    • Settlement is controlled by         • Central user interfaces show alerts for unsettled
      cashier, and often overlooked -       batches
      payments are settled late

    • Reconciliation between settlement   • Reconciliation of each batch with bank’s payment
      reports and banks’ payment            advice is automatic
      advice is manual and labor          • Disputes are flagged and entered into work flow for
      intensive                             easy resolution




                                                                                                8
Transaction Reconciliation Management Module

Plutus Transaction Reconciliation Management - TRM


             Challenge                              Solution
 • Settlement not tracked by POS –
                                       • Central aggregation of credit card
   can’t ensure daily closure
                                         transactions
 • No central aggregation &
                                       • Facility to upload digital bank
   warehousing of Credit Card
                                         Payment Advice file
   transactions
                                       • Unsettled terminal alerts
 • Paper-based, manual
                                       • Automatic bank reconciliation and
   reconciliation
                                         transaction dispute management
 • Manual dispute resolution
                                       • Search & query functionality on
   workflow
                                         central server
 • MSF rate not displayed to
                                       • Rich MIS
   cashiers, making it difficult to
                                       • Financial closures
   reconcile payment advice
                                       • Proactive Alerts for better
 • Lack of MIS reports, especially
                                         operational efficiency
   lack of monthly/quarterly closure
 • No POS-level alerts
 • Credit Card transactions cannot
   be searcher/queried easily


                                                                                  9
Transaction Reconciliation Management Module

TRM centralized payment advice reconciliation & workflow
tools



                                                                            1.Frees up
                                                                              cashier’s time
                                                                            2.Eliminates
                                                                              manual errors
                                                                            3.Speeds
                                                                              quarterly
                                                                              audits



• Centralized reconciliation of settlement and payment advice
• Digitization of statements
• Integration into automated accounting and dispute resolution
  workflow

                                                                                           10
Innovation: automation of transaction reporting and
reconciliation streamline your backend operations
Transaction Reconciliation Management




                                                 View any batch
                                                  details /
                                                  transactions


                                                 User permission
                                                  based access




                                                      Payments
                                                             11
Innovation: automation of transaction reporting and
reconciliation streamline your backend operations
 Transaction Reconciliation Management




                                                 Retrieve and
                                                  view charge-
                                                  slip on screen


                                                 And


                                                 Much more…




                                                       Payments
                                                              12
Plutus Secure Module

Security: current POS devices & networks are insecure

         Component         Security Concerns

          POS device      • Track data encryption from the point of card swipe



          Dial-Up         • “Sniffing” - credit card data is transmitted in plain text and can
          connectivity      easily be intercepted


          CDMA, VPN or    • No end-to-end security - reliant on retailer LAN to secure data
          VSAT networks     at POS before transmission outside of store



          Storage         • Sensitive data resides in central data, providing hackers with a
                            single point of attack - “jackpot” scenario



          Business        • User access poorly controlled, allowing capture of credit card
          processes         data



                                                                                                 13
Pine Labs Credentials


Preferred PoS solution for Indian Blue Chip banks and retail chains
     • Plutus is being used by leading Indian Retail chains and Banks, including Shoppers Stop, Future Group,
       Reliance Retail, Vishal Mega Mart, ICICI Bank, HDFC Bank, Axis Bank, Citibank Amex, and HSBC etc.

Expert in turn-key ASP loyalty solutions for Retail segment
    • Pine Labs is managing the loyalty program for a number of customers, including IOCL, Asian Paints, Ritu
        Wears, ORIX etc., wherein we provide program operations and management services on an ASP model.

Provider of largest Prepaid Card solutions in India - Petro Card for Bharat Petroleum
     • Designed & developed complete Petro Card solution for BPCL. Handling more than 1.5M smart card
       holders, over 4M transactions per month, with over US$600M revenue handled per year.
     • Pine Labs manages the full solution and provides 24X7 application support and systems operations.

Fleet Card for Indian Oil Corporation
      • Fleet card program for IOCL which has ~1.5M registered magnetic strip card holders
      • Over 2.5M transactions per month, handling US$1.8B revenue per year.
      • 24x7 program management by Pine Labs; hardware supplied by Gemalto.

Strategic Alliance with largest international loyalty solution provider
      • Pine Labs is developing loyalty solution for Loyalty Management Group which owns and operates Nectar -
        the UK's largest customer reward program with more than 50% of all UK households participating.

Advantages of local market knowledge
    • Pine Labs has deployed and is maintaining over 15,000 TID in market


                                                                                                           14
Contact Us For More Details And A Trial




We would be more than happy to demonstrate
     the solution and offer a FREE trial


                    http://pinelabsblog.com

                  contact@pinelabsblog.com




                                              15

Plutus credit debit solution

  • 1.
    Plutus Credit/Debit Processingon the PC POS June 2010
  • 2.
    Pine Labs isa leading innovator in Payments and Loyalty solutions Select Clients 2004 Launched largest closed-user group loyalty solutions in India for Retail Petroleum industry –Petro Card solution for BPCL: more than 1.5M smart card holders, 4M transactions per month –Fleet card program for IOCL: 1.5M card holders, over 2.5M transactions per month 2005 Introduced first PC-based card authorization application –Used by leading Indian Retail chains and Banks –EMV compliant and Visa certified 2006 ORIX Entered into organized retail sector with real-time Loyalty Solutions –Strategic Alliance with largest international loyalty solution provider, LMG Bank Relationships –Expert in turn-key ASP solutions for Indian Retail segment 2007 Built Value added services network with Tata Teleservices –Bill payment & ticketing payment network, launched at over 1000 Indian retailers 2008 Partners Launched stored value card program in India –Managing prepaid card program for Future Group, India’s largest retailer - including online and 3rd party distribution 1
  • 3.
    Plutus: How itworks • Solution runs on existing PC- based POS • New merchants install Plutus via CD and guided installation interfaces 2
  • 4.
    Plutus Features Summary Certified by major Bank Accepts all payment Best-in-class security Acquirers, and Visa instruments features • Axis, HDFC, ICICI, • Credit / Debit • 3DES data encryption HSBC, Citi bank, State • Pin-based (Maestro) from swipe Bank of India (SBI) • EMV • User access • American Express • Mobile management • PCI-PADSS, • PPC/GV • TID licensing and key • PABP • Contactless management • EMI transaction handling • Input device control Only PC-based product - Integrated with leading Value-added features replaces EDC POS peripherals • Higher security • Plutus Multi-acquirer - • Card readers - MagTek, • Flexible connectivity – route transactions to AMDL, Verifone, Ingenico Internet, CDMA, GPRS, preferred Acquirer (least • Bar code scanners VSAT, VPN costly acquirer) • PED • Integrated with Biller - No • Plutus Secure - Bank- • Smart Card reader manual entry (Amount) certified internet • Printers - OPOS, • Touch Screen enabled connectivity Windows • Batch reporting • Transaction • Supports split Reconciliation - central transactions data warehousing & management 3
  • 5.
    Key value driversof Plutus - At A Glance 1 Replace EDC terminals • • Eliminate dial-up charge for cr/dr transactions, and landline charges for each EDC terminal • Switch to always-on, high speed internet processing • Remove counter clutter 2 Streamline operations at the POS • • Reduce need for cashier training • Automate data entry by integrating Biller and cr/dr payment transaction • Eliminate cashier manual data entry, and increase transaction speed 3 Centralize transaction routing • • Eliminate cashier decision-making • Extract favorable MSF terms from Acquirers for high transaction volumes • Change routing rules (Acquirer strategy) centrally at the touch of a button - no retraining of cashiers required 4 Transaction warehousing and management • • Digitize & automate reconciliation of POS settlement and Acquirer payment advice • Leverage rich MIS, including Acquirer-level transaction analysis and quarterly audit reports • Centralize POS-level alerts, e.g., unsettled POS • Save cashier time 4
  • 6.
    1 Plutus replaces EDCs - and their associated telecommunication cost EDC Functionality Plutus Scenario • Every Cashier counter must have EDC • NO need for EDC - Plutus is a software application which can run on any Windows based PC or PC-POS • Every EDC must have PSTN telephone • NO need for PSTN lines - Plutus can support line transaction processing through existing - Assuming Rs 1 per call, and 2000 broadband connection transactions per month in each store • To make transaction secure and acceptable to - Plus Rs 150 for landline rental for Visa / Master and AMEX, Plutus comes with each EDC terminal, and 3 EDC PA-DSS approved VPN connection terminals per store - Rs 150 for Secure VPN Plutus connection - => Monthly telco costs are Rs 2650 for 3 POS = Rs 450 - Plus monthly internet cost of Rs 200 - => Monthly telco costs are Rs 650, a savings of Rs 2000 per store per month • In case of acquiring by multiple banks, • All acquiring banks are available in single multiple EDCs required at every till, application resulting in clutter • Axis Bank, ICICI, HDFC, Citi, HSBC, AMEX 5
  • 7.
    2 Second, Plutus streamlines operations at the POS EDC Functionality Plutus Scenario • EDC cannot be integrated with biller • Intuitive Windows-based interface limits training applications on POS of cashiers and reduces human error • Can be easily integrated with any biller application, using Windows based COM API • Workflow automation reduces overhead, speeds time to resolution • Cashier manually enters amount in • Transaction Amount is passed by biller directly EDC, leading to data entry errors to Plutus. No data entry possible • EDC dial up is slow, resulting in longer • Faster transaction times through automation and queues faster connectivity reduces queuing time 6
  • 8.
    3 Third, centralizedtransaction rules allow the merchant to optimize acquiring strategy without relying on cashiers EDC Functionality Plutus Scenario • Manual decision by cashier to • Plutus selects Acquirer based on rules select most optimal acquiring bank • Rules are set centrally at HO - not by the (for example, lowest MSF rate) cashier, creating real savings on MSF rates • Limited ability to enforce complex • Complex rules - for example, on-us versus rules - based on cashier’s off-us optimization; time-based; default judgment acquiring - can be set using intuitive interfaces • Cashier training is required to • No cashier training required route transactions to most suitable • Rule changes are propagated in real-time acquiring banks in the field 7
  • 9.
    4 Transaction Aggregation and Reconciliation eliminates paper-based reconciliation and reduces error EDC Functionality Plutus Scenario • Each transaction is deleted upon • Transactions can be stored in TRM for whatever settlement period required • Centrally accessible user interfaces render transactions volumes, settlement and reconciliation status and allow users to search by zone, store, POS, transaction, etc. • Settlement is controlled by • Central user interfaces show alerts for unsettled cashier, and often overlooked - batches payments are settled late • Reconciliation between settlement • Reconciliation of each batch with bank’s payment reports and banks’ payment advice is automatic advice is manual and labor • Disputes are flagged and entered into work flow for intensive easy resolution 8
  • 10.
    Transaction Reconciliation ManagementModule Plutus Transaction Reconciliation Management - TRM Challenge Solution • Settlement not tracked by POS – • Central aggregation of credit card can’t ensure daily closure transactions • No central aggregation & • Facility to upload digital bank warehousing of Credit Card Payment Advice file transactions • Unsettled terminal alerts • Paper-based, manual • Automatic bank reconciliation and reconciliation transaction dispute management • Manual dispute resolution • Search & query functionality on workflow central server • MSF rate not displayed to • Rich MIS cashiers, making it difficult to • Financial closures reconcile payment advice • Proactive Alerts for better • Lack of MIS reports, especially operational efficiency lack of monthly/quarterly closure • No POS-level alerts • Credit Card transactions cannot be searcher/queried easily 9
  • 11.
    Transaction Reconciliation ManagementModule TRM centralized payment advice reconciliation & workflow tools 1.Frees up cashier’s time 2.Eliminates manual errors 3.Speeds quarterly audits • Centralized reconciliation of settlement and payment advice • Digitization of statements • Integration into automated accounting and dispute resolution workflow 10
  • 12.
    Innovation: automation oftransaction reporting and reconciliation streamline your backend operations Transaction Reconciliation Management View any batch details / transactions User permission based access Payments 11
  • 13.
    Innovation: automation oftransaction reporting and reconciliation streamline your backend operations Transaction Reconciliation Management Retrieve and view charge- slip on screen And Much more… Payments 12
  • 14.
    Plutus Secure Module Security:current POS devices & networks are insecure Component Security Concerns POS device • Track data encryption from the point of card swipe Dial-Up • “Sniffing” - credit card data is transmitted in plain text and can connectivity easily be intercepted CDMA, VPN or • No end-to-end security - reliant on retailer LAN to secure data VSAT networks at POS before transmission outside of store Storage • Sensitive data resides in central data, providing hackers with a single point of attack - “jackpot” scenario Business • User access poorly controlled, allowing capture of credit card processes data 13
  • 15.
    Pine Labs Credentials PreferredPoS solution for Indian Blue Chip banks and retail chains • Plutus is being used by leading Indian Retail chains and Banks, including Shoppers Stop, Future Group, Reliance Retail, Vishal Mega Mart, ICICI Bank, HDFC Bank, Axis Bank, Citibank Amex, and HSBC etc. Expert in turn-key ASP loyalty solutions for Retail segment • Pine Labs is managing the loyalty program for a number of customers, including IOCL, Asian Paints, Ritu Wears, ORIX etc., wherein we provide program operations and management services on an ASP model. Provider of largest Prepaid Card solutions in India - Petro Card for Bharat Petroleum • Designed & developed complete Petro Card solution for BPCL. Handling more than 1.5M smart card holders, over 4M transactions per month, with over US$600M revenue handled per year. • Pine Labs manages the full solution and provides 24X7 application support and systems operations. Fleet Card for Indian Oil Corporation • Fleet card program for IOCL which has ~1.5M registered magnetic strip card holders • Over 2.5M transactions per month, handling US$1.8B revenue per year. • 24x7 program management by Pine Labs; hardware supplied by Gemalto. Strategic Alliance with largest international loyalty solution provider • Pine Labs is developing loyalty solution for Loyalty Management Group which owns and operates Nectar - the UK's largest customer reward program with more than 50% of all UK households participating. Advantages of local market knowledge • Pine Labs has deployed and is maintaining over 15,000 TID in market 14
  • 16.
    Contact Us ForMore Details And A Trial We would be more than happy to demonstrate the solution and offer a FREE trial http://pinelabsblog.com contact@pinelabsblog.com 15