1. AAFREEN HAZARI
OBJECTIVE
To emerge as result oriented performer through continuous assimilation of
knowledge and accumulation of Skills while serving efficiently on requirements of
the organization.
EMPLOY MENT
HSBC- Global
Resourcing
Tech Mahindra
Period: June-2014 to till date
Process: Compliance – Payment and Cash Management Monitoring
Job Title: AML Investigator
Job Responsibilities
 Close monitoring customer related transactions.
 Performing Due Diligence on various search engines like Google, Lexis
Nexis, RDC, Lotus Notes, NORKOM, CIF and other internal
applications.
 Analyze the transactions and take decisions.
 Articulate the statements in professional standards.
 Review KYC documentation to confirm origins of funds, investment
objectives.
 Ensure adherence to regulatory framework, compliance, control,
regulatory training & competency
Period: Oct-2013 to March-2014
Designation: Senior Quality Analyst
Job Profile: Auditing Files of different Projects (GIS Process).
Key Responsibilities:
 Auditing Files which were done by QC.
 Providing necessary feedback on a daily basis
 Identifying and helping in rectification of errors
Key Contributions:
 Conducting refresher and Quality induction.
PH O NE 9581856786 • EM A IL A S IFM D_786 @Y A H O O .C O .IN ,A A FR EEN H A Z A R I@G M A IL .C O M

2. Mahindra Satyam
IBM Daksh
 Publishing daily weekly and monthly dashboards
 Preparing PPT for MBR
 Conducting calibration for better understanding between associates
and QC’s.
 Client interaction and handling escalations.
 Taking Care of All the training certifications for the process
Period: Aug-2011 to Sep- 2013
Designation: Senior Quality Analyst
Job Profile: Auditing inbound calls for Airtel Prepaid Process.
Key Responsibilities:
 Auditing 121 calls for Airtel Process
 Providing necessary feedback on a daily basis
 Identifying and helping in rectification of errors for better C-Sat
 Publishing TNI reports and CQ dashboards on a weekly Basis
 Doing Live Audits on floor and providing instant feedback
Key Contributions:
 Conducting CQ Inductions for new trainees on quality Guidelines
 Auditing calls of newly joined agents and certifying them based on
performance according to process requirement
 Giving refresher trainings for agents in PIP
Period: Aug-2010 to July - 2011
Designation: Lead Quality
Job Profile: Auditing inbound calls for Airtel Prepaid Process
Key Responsibilities:
 Auditing 121 and client escalation calls for Airtel process
 Providing necessary feedback on a daily basis
 Identifying and helping in rectification of errors for better C-Sat
 Publishing TNI reports on a weekly Basis
 Providing key inputs for process enhancement
 BQ Management.
Key Contributions:

3.  Involved with clients in designing and developing New Quality Audit
sheet and Legends/Guidelines for parameters
 Coordinating weekly calibrations for all circles in the process
 Sharing observations to client of all circles regarding process related
issues
 Was a part of Gladiator Project the objective of which is to achieve
Good external Quality scores
Period: March-2008 to July-2010
Designation: Quality Analyst
Job Profile: Auditing inbound calls for Airtel Prepaid Process.
Key Responsibilities:
 Auditing 121 calls for Airtel Process
 Providing necessary feedback on a daily basis
 Identifying and helping in rectification of errors for better C-Sat
 Publishing TNI reports and CQ dashboards on a weekly Basis
 Doing Live Audits on floor and providing instant feedback
Key Contributions:
 Conducting CQ Inductions for new trainees on quality Guidelines
 Auditing calls of newly joined agents and certifying them based on
performance according to process requirement
 Giving refresher trainings for agents in PIP
 Was a part of AHT base lining Analysis with an objective to reduce
Average Handling Time
Period: Jul-2007 to March-2008
Designation : customer Relations Officer
 Involved in handling inbound calls.
 Escalating unresolved issues to Hierarchy for better resolution towards
customers.
 Assisting New agents in handling calls and providing better call handling
techniques.
ACADEMIC DETAILS

4. course Institute/university year-of-
completion
percentage-of-marks
SSC
A.TCollege,
Dabagardens.
1996 62.00%
INTER
Gayatri Junior college,
Dwarakanagar.
1998 62.70%
DEGREE
B.V.K.College
,Dwarakanagar.
2001 60.00%
ACHIEVEMEN TS
 GEM Award Winner in year 2010.for showing extra commitment towards my
job.
 2 Pat on backs for achieving External scores.
 Ovation award in the year 2010 for Q3
ASSESTS
 Ability to work independently or as an integral part of the team.
 Positive attitude to work & good inter – Personal relationships.
 Accept challenges and meet deadlines.
 Quick learner of new systems and practice.
PERSONAL DETAILS
Husband Name
Date of Birth
Marital Status
Languages Known
MD. Asif Hazari
29th
November 1980
Married
English, Hindi,Telugu and urdu
Date :24/07/16
Place: Visakhapatnam. (Aafreen Hazari)