1. CV
Mrs. Devashni Ramcharran
PHYSICAL ADDRESS: 519 Carlswald North Estate
Sommerset Ext. 6
Midrand, 1687
POSTAL ADDRESS: P.O. Box 12158
Vorna Valley
1686
CONTACT DETAILS: +27 82 880 6801 (Mobile)
+27 11 319 4160 (Office)
+27 11 468 1656 (Home)
devashni.ramcharran@oracle.com
PROJECT MANAGER / PROJECT OFFICE MANAGER / PROGRAM
MANAGER/ENGAGEMENT CO-ORDINATOR - MEA
Excellent experience gained managing small projects, initiating departmental
processes, project administration and project office management for a period of
14 years. Diligently managing projects within approved budgets and delivering
exceptional standard of service and collective business objectives is what I aim
for. Currently I am an business analyst for MEA. The role entails managing Oracle
internal processes for non return parts and completing all engagement
administration duties. I liase with customers and partners and deal with a high
volume of workload whilst meeting weekly and monthly targets. I am now looking
to make a continued and significant contribution to a company that needs a multi
skilled, multi tasking program manager/project administrator or project office
manager within a team working environment.
AREAS OF EXPERTISE
Office administration PA/Secretarial Support Personnel
Time Management Customer Service Training
Team leadership/motivation General Accounting Computer Literacy
Production of management
reports and statistics
Budgeting/Reducing
Costs
Dealing with irate
customers
Problem solving Quality Assurance Interdepartmental Liaison

2. EDUCATION
FULL MATRIC EXEMPTION 1995
BCOM DEGREE (PARTIAL) 1996 – 1997
PRINCE 2 FOUNDATION 2008
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
ORACLE South Africa
Central Ops – EMEA Business Analyst – Non Return
Parts
 EMEA Business Analyst acts as the coordinating point
between the customer and Oracle for the last
opportunity to return the defective part or to initiate
the invoicing process as per the non returned parts
process.
 Weekly tracking of all non-returned parts as per the
non return parts process.
 Financials – Increase revenue through the non returned
parts programs. Identify opportunities where the
customer has not returned the part and invoice
according to the non return part process.
 Lead Generation Program – sales opportunities where
the customer will be interested in purchasing a DDR
service is passed to the relevant sales representative.
 Business Leader support - contributing to efficiency and
effectiveness in managing & optimizing operational
functions, processes and tools required to support the
business priorities (Training development &
accreditation, Innovation, Lead Generation, ASR Attach
supporting activities), financials, KPI’s.
 Successfully identify and manage customer accounts
that have a special requirement in terms of the non
returned parts process in order to contribute to
customer satisfaction and process efficiency. Ensuring
the special instructions list is always 100% accurate on
a continuous basis
 Maintaining excellent customer relationships ensuring
positive impact in the work environment.
Sept 2015 – Current

3. ORACLE South Africa
Platinum Services – MEA Internal Project Co-
Ordinator
 Role entailed the coordinating point for the customer
SPOC and the partner/customer across MEA with
planning and tracking the platinum services for all
engineered systems.
 Weekly meeting with the service account managers to
track progress and to initiate platinum services for each
engineered system
 Weekly and monthly targets attached to the role
ORACLE South Africa
Engineered System Engagement Coordinator
 Engagement coordinator acts as the coordinating point
for the customer SPOC and the partner/customer
across MEA with planning and tracking the installations
of engineered systems.
 Business Development
 Arrange customer/partner kick off meeting
 Customer requisites and project timelines
 Engineered systems pre-requisites
 Equipment availability
 Installation requirements as per pre-requisites
 Adherence to customer internal processes and
project timelines
 Customer processes for escalations
 Internal escalation processes
 Monitoring of engagements within the internal tool,
taking ownership of the engagement
 First and single point of contact for the customer on a
new engagement.
 Chairing the kick off call with the customer for the
engagement discussing the engagement pre-requisites
and ‘what to expect’ for the duration of the
engagement
 Enter and maintain project engagement in project tool
(RAT)
 SPOC liaison between the customer and the Oracle
technical team or other lines of business
 Coordinating the Oracle internal teams to complete
tasks on the engagement as per timelines
 Once installation is planned, takes ownership of the
installation task, assign necessary resources, monitors
progress, closes the installation
 Assist with coordination with resource travel and
May 2015 – Aug 2015
Jan 2013 – April 2015

4. accommodation plans
 SPOC for installation from the time order is booked until
the installation is completed.
 Engagement closure meeting
ORACLE South Africa
Account Services Manager (Advance Customer
Services Delivery)
June 2010 – Dec 2012
 Liaise with professional services sales consultant and ensure correct solutions are
delivered as per the quotation
 Business Development
 Arrange customer/partner meetings
 Negotiate on pricing
 Customer requisites and project timelines
 Equipment availability
 Installation requirements
 Adherence to customer internal processes and project timelines
 Customer processes for escalations
 Change order procedures
 Internal escalation processes
 Ongoing support once the project is completed
 Manage project charter and project plan
 Enter and maintain project administration in project tool (AIM)
 Manage project timelines, project resources and project budgets
 Negotiating price for third party resources
 Management of onsite and offsite third party resources
 Procurement and project accounting per project
 Assist in writing a statement of work, build documentation, test procedure plans
and acceptance certificate with the sales and technical resources available
 Risk evaluations, highlight reports
 Weekly/Monthly/Quarterly revenue and cost reporting
 Maintaining customer and partner relationships
 Ensuring all the necessary documents are signed diligently by all parties concerned
and handed to the project office administration support
 Project closure meetings – ensuring the final acceptance is signed off
SUN MICROSYSTEMS South Africa
Project Manager (Professional Services Delivery) Nov 2007 – May 2010
 Liaise with professional services sales consultant and ensure correct solutions are
delivered as per the quotation
 Business Development
 Arrange customer/partner meetings
 Negotiate on pricing
 Customer requisites and project timelines
 Equipment availability
 Installation requirements
 Adherence to customer internal processes and project timelines

5.  Customer processes for escalations
 Change order procedures
 Internal escalation processes
 Ongoing support once the project is completed
 Manage project charter and project plan
 Enter and maintain project administration in project tool (AIM)
 Manage project timelines and project budgets
 Management of onsite and offsite third party resources
 Assist in writing a statement of work, build documentation, test procedure plans
and acceptance certificate with the sales and technical resources available
 Maintaining customer and partner relationships
 Ensuring all the necessary documents are signed diligently by all parties concerned
and handed to the project office administration support
 Project closure meetings – ensuring the final acceptance is signed off
SUN MICROSYSTEMS South Africa
Project Office Support (Professional Services
Delivery)
Jan 2004 – Oct 2007
 Established new, efficient administration procedures for the project office
 Developed, implemented and monitored administration procedures
 Assist with project charter and project plan
 Co-ordinate and participate in project meetings and workshops
 Source workshop venues, facilitate catering, equipment and facilities
 Take minutes and distribute timeously to meeting attendees
 Maintain project schedule, budget and expenses
 Track project status throughout the project life
 Request quotations from third party resources and decide cheapest project option
 Produce, manage and monitor project report on a global management level
 Project documentation maintenance in the AIM project tool and manual files
 Maintenance of individual project accountings
 Ensuring projects 3rd
party delivery cost is maintained within a reasonable margin
 Maintenance of third party legal documentation and agreements
 Maintaining system access for all third party suppliers
 Monthly and quarterly invoicing on the IBIS (oracle based tool) and manually
 Monthly and quarterly interaction with the finance department on departmental
financials
 Yearly interaction with auditors on departmental financials
 Tracking of supplier purchase orders, supplier invoices and supplier payments
 Bad debt tracking
 All above activities monitored manually with spreadsheets
 Monitor online customer satisfaction surveys
 Knowledge transfer to Project managers and project teams to enable them to work
more effectively.
 Provide accurate and timely support to project managers.
 Received an award for organizing and implementing procedures for the project
office administration which was rolled out per country in the SSA region

6. BYTES TECHNOLOGY GROUP
(Contracted to Sun Microsystems)
Case Management Administrator (Support
Services)
Jul 2002 – Dec 2003
 After inbound call centre logs the support call, accept and manage support call
 Direct dealing with 136 indirect countries in Sub Sahara Africa
 Initiate and engage service calls with Sun delivery partners within SSA region
 Provide logistics support for spare shipments for these service calls within SSA
region on an internal tool
 Weekly management reporting manually using spreadsheets
 End customer/partner queries and follow ups
BYTES TECHNOLOGY GROUP
(Contracted to Sun Microsystems)
Skills & Training Administrator (Educational
Services)
Jun 2001 – Jun 2002
 Data Capturer
 Populating and maintaining a skills database
 Scheduling training
 Coordinating travel arrangements for foreign delegates
 Arranging training equipment and catering
 Training Telesales
BYTES TECHNOLOGY GROUP
(Contracted to Sun Microsystems)
Customer Care Consultant (Support Services)
May 2000 – May 2001
 Logging service support calls on an internal tool (inbound call centre)
 Service calls progress and follow up
 Timeous call closures as per warranty or SLA contract
 Customer Satisfaction surveys

7. PERSONAL
Interests & Hobbies:
Mobility:
Marital Status:
Languages:
Personal Development:
Computer Skills:
Reading, Cooking & Baking, event co-
ordination, Entertaining
Code 8 drivers license
Married
English and Afrikaans
 Time Management
 Assertiveness
 Career Development
 Customer services skills
 Conflict management
 Call centre administration
 Presentation skills
 Microsoft Word, Excel, Power Point,
Projects
 Open Office (Text, spreadsheets,
Presentations)
 Windows 2000/XP/Vista
 IBIS (Oracle based system)
 Oracle Project Accounting
REFERENCES
Mr Christophe Slupinski +33 607 109 858
(Oracle France)
Mr. Dapo Osoba +44 777 070 4604
(Oracle UK)
Mr. Shane Turner +27 82 904 0103
(Oracle South Africa)
Mr. Justin Spurge +971 50 654 4923
(Oracle Dubai)
Mr. Ariff Nabi +27 82 444 2865
(Sun Microsystems South Africa
Mrs Biene De Martelaere +32 475 709 070
(Oracle Spain)