With a redrafted Code of Fundraising Practice, new guidance from the Charity Commission and the continuing impact of GDPR, the regulatory environment for charities is constantly changing. At a time of particular uncertainty, this session will help charities keep abreast of new developments.
The session will:
provide a full explanation of key policy and regulatory changes which are relevant to charities, including what they mean for you and your organisation
help you think about how to deal with changes and respond to the challenges.
Where will your income come from in the years ahead? What changes will affect your funding strategy? This session will identify current and expected trends across various income streams: grant making, individual and corporate fundraising and earned income from contracts and trading.
With panellists from Big Lottery Fund, the Institute of Fundraising and Social Impact Business the session will be a mix of presentation and group discussion to help you prepare and plan.
Transparency is considered an important value for effective and trustworthy organisations. The public expect it, stakeholders expect it and staff expect it.
But what does creating a culture of openness mean for you, and what practical steps can charity leaders take to demonstrate their commitment to transparency?
Over recent years charities have increasingly come under criticism for not going far enough in demonstrating their ethics in everything they do. Whether it’s fundraising or service delivery, campaigning or working with corporate, the public expects charities to always reflect their charitable mission and values.
Rules and procedures are important, but often what are required are moral judgements. The difficulty of these can be reduced by the reference to an ethical framework or principles.
During this workshop, participants will:
Be given an overview of the ‘Charity Ethical Principles’ developed by NCVO
Hear from other sectors about their experience and the benefits of using a code of ethics
Have an opportunity to discuss how to use the principles to overcome their own ethical dilemmas
Constantly concerned about how your charity is handling the challenges it faces? That’s natural. But there are things you can put in place to give yourself – and others – confidence that you’re well prepared.
Hear from funders about why they value quality standards and have chosen to invest in them. Learn from colleagues at charities which have used NCVO quality standards about how they made their organisations better, improved the experience of their service users… and got a better night’s sleep.
Presentation from Trustee Conference, 7 November 2016
Simon Steeden, BWB
Chris Walker, NCVO
To find out more about our training and events, go to: https://www.ncvo.org.uk/training-and-events
Where will your income come from in the years ahead? What changes will affect your funding strategy? This session will identify current and expected trends across various income streams: grant making, individual and corporate fundraising and earned income from contracts and trading.
With panellists from Big Lottery Fund, the Institute of Fundraising and Social Impact Business the session will be a mix of presentation and group discussion to help you prepare and plan.
Transparency is considered an important value for effective and trustworthy organisations. The public expect it, stakeholders expect it and staff expect it.
But what does creating a culture of openness mean for you, and what practical steps can charity leaders take to demonstrate their commitment to transparency?
Over recent years charities have increasingly come under criticism for not going far enough in demonstrating their ethics in everything they do. Whether it’s fundraising or service delivery, campaigning or working with corporate, the public expects charities to always reflect their charitable mission and values.
Rules and procedures are important, but often what are required are moral judgements. The difficulty of these can be reduced by the reference to an ethical framework or principles.
During this workshop, participants will:
Be given an overview of the ‘Charity Ethical Principles’ developed by NCVO
Hear from other sectors about their experience and the benefits of using a code of ethics
Have an opportunity to discuss how to use the principles to overcome their own ethical dilemmas
Constantly concerned about how your charity is handling the challenges it faces? That’s natural. But there are things you can put in place to give yourself – and others – confidence that you’re well prepared.
Hear from funders about why they value quality standards and have chosen to invest in them. Learn from colleagues at charities which have used NCVO quality standards about how they made their organisations better, improved the experience of their service users… and got a better night’s sleep.
Presentation from Trustee Conference, 7 November 2016
Simon Steeden, BWB
Chris Walker, NCVO
To find out more about our training and events, go to: https://www.ncvo.org.uk/training-and-events
presentation from Trustee Conference, 7 November 2016
Dan Francis, NCVO
Emma Herbert, NCVO
Leona Roche, BWB
To find out more about our events, please visit: https://www.ncvo.org.uk/training-and-events
Engagement: challenges, trends and new ways of thinking. Engagement conferenc...CharityComms
Michele Madden, managing director, nfpSynergy
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015
Philip KirkPatrick – Bates Wells Braithwaite; Mark Taylor – Lucas Fettes and Kate Sayer, Sayer Vincent
Stress testing your charity - risk management for trustees
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015. Paula Sussex from the Charity Commission presents on Trustees’ week 2015 launch and the commission’s view of trusteeship
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
A journey to joined-up thinking. Integration: breaking down the silos confere...CharityComms
Zoe Grumbridge, head of fundraising and communications, Refugee Action
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Membership charities - leadership v. democracy?
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Rosaline Jenkins, Sustainable Funding Consultant, NCVO and Bill Phillips, Former Trustee of our case study
Hidden monsters - financial oversight and the role of trustees
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Alice Faure Walker, BWB
Trusteeship in context: Legal and regulatory update
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Paul Burditt from the Lawn Tennis Association discusses how to use insight to understand your participants.
Presented at the Sport and Recreation Alliance's Sports Summit 2014.
This presentation takes a critical look at the state of employee volunteering. Delivered as part of Health and Wellness at Work Conference in Birmingham on March 4th.
presentation from Trustee Conference, 7 November 2016
Dan Francis, NCVO
Emma Herbert, NCVO
Leona Roche, BWB
To find out more about our events, please visit: https://www.ncvo.org.uk/training-and-events
Engagement: challenges, trends and new ways of thinking. Engagement conferenc...CharityComms
Michele Madden, managing director, nfpSynergy
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015
Philip KirkPatrick – Bates Wells Braithwaite; Mark Taylor – Lucas Fettes and Kate Sayer, Sayer Vincent
Stress testing your charity - risk management for trustees
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015. Paula Sussex from the Charity Commission presents on Trustees’ week 2015 launch and the commission’s view of trusteeship
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
A journey to joined-up thinking. Integration: breaking down the silos confere...CharityComms
Zoe Grumbridge, head of fundraising and communications, Refugee Action
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Membership charities - leadership v. democracy?
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Rosaline Jenkins, Sustainable Funding Consultant, NCVO and Bill Phillips, Former Trustee of our case study
Hidden monsters - financial oversight and the role of trustees
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Alice Faure Walker, BWB
Trusteeship in context: Legal and regulatory update
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Paul Burditt from the Lawn Tennis Association discusses how to use insight to understand your participants.
Presented at the Sport and Recreation Alliance's Sports Summit 2014.
This presentation takes a critical look at the state of employee volunteering. Delivered as part of Health and Wellness at Work Conference in Birmingham on March 4th.
Trust and confidence in the Charity Commission 2017Dominique Gross
The Charity Commission for England and Wales commissioned Populus to conduct independent research into trust and confidence in the Charity Commission. This project builds on a previous project in 2015 investigating trust and confidence in the Charity Commission.
This research was conducted among three audiences: the general public, charities, and stakeholders. It combines both quantitative research with all audiences and qualitative research with key stakeholders.
The primary research objectives were to:
— Establish current attitudes towards the Charity Commission and charity regulation
— Explore the effectiveness of the Charity Commission’s relationship with charities and other key stakeholders
— Explore the impact of charity regulation
Methodology
Public: We conducted 1002 Computer Aided Telephone Interviews (CATI) from 23 February – 2 March 2017. Telephone leads were generated at random, using a Random Digit Dialing (RDD) sample. Results were weighted to be representative of the adult population of England and Wales.
Charities: We conducted 1015 online interviews from 7 – 23 March 2017 using a sample of charities selected from the charity register. E-mail invitations were sent to addresses that charities had submitted as a contact point for the Charity Commission. The survey screened respondents to ensure that they were chairs, trustees, chief executives, or senior managers.
Stakeholders: We conducted 26 in-depth telephone interviews with charities, Government officials, umbrella bodies and professional advisors from 22 March – 25 April 2017. As is standard practice with senior stakeholders, all interviews were conducted anonymously, and no quotes are attributed to individual participants.
In all surveys, some questions were replicated from the 2015 research project on trust and confidence, while others were new or updated for the 2017 project.
Full questionnaires and discussion guides can be found in the appendix on page 28.
Slides from a webinar, broadcast on 14 November 2019, covering what you need to be aware of in charity and electoral law during a general election, and providing guidance and tools to help your organisation campaign with confidence.
Watch the webinar at: https://www.youtube.com/watch?v=tmInr8tBlLc
Presented at NCVO's Trustee Conference on Monday 11 November 2014.
The presentation was by Kate Sayer, Sayer Vincent and Stephen Brooker, joint founder of Trustees Unlimited. These slides look at the significant changes, around increasing transparency that all trustees and Honorary Treasurers need to react to.
To learn more about governance: http://www.ncvo.org.uk/practical-support/governance
To find out about NCVO's Trustee Conference: http://www.ncvo.org.uk/training-and-events/trustee-conference
Presented at NCVO's Trustee Conference on Monday 11 November 2014.
The presentation was by Christine Rigby, BWB and a trustee of the Charity Law Association
Nick Mott, Charity Commission. These slides will update trustees on recent legal developments, such as the new rules on campaigning. We will cover developments at the Charity Commission, including their revised conflicts of interest guidance and their approach to charity investigations, and outline changes in Scotland and Northern Ireland.
To learn more about governance: http://www.ncvo.org.uk/practical-support/governance
To find out about NCVO's Trustee Conference: http://www.ncvo.org.uk/training-and-events/trustee-conference
MOVE Congress 2019 presentation by Marianna Sikorowska, London Marathon Charitable Trust, in the track 'Opening New Doors to Funding and Support' on 18 October.
Social Media is increasingly being used by Canadian registered charities for a number of different purposes including advancing programs, marketing and fundraising. Most regulation of charities occurred prior to the advent of social media, however, registered charities that use social media are expected to be aware of and comply with legal requirements whether in the realm of social media or otherwise. Social media’s ease of use and decentralized nature can result in mission drift and confusion over the charity's priorities, incorrect or inappropriate information being disseminated widely, and alienation of stakeholders. Is that charity employee on Twitter representing his/her own views or that of the charity? As with any new technology there are risks that registered charities need to be aware of and plan for to make social media an important and positive contribution to their charitable work.
Attendees Will Walk Away With:
• An understanding of the rules that apply to charities who use social media.
• An awareness of the rewards as well as the pitfalls and risks of engaging with social media.
• The know-how required to reasonably minimize the mistakes made with social media, alienation of stakeholders, and embarrassment for a charity.
Mark Blumberg
Mark is a partner at the law firm of Blumberg Segal LLP in Toronto and works primarily in the areas of non-profit and charity law. He is also the editor of www.globalphilanthropy.ca – a Canadian website dedicated to legal, ethical and risk management issues for Canadian charities.
The presentation was a workshop at NCVO's Trustee Conference on Monday 11 November 2013.
The presentation was by Christine Rigby from BWB and Nick Mott from the Charity Commission. This presentation looks at what has happened, what is imminent and what is on the horizon for charity law.
http://www.ncvo.org.uk/training-and-events/trustee-conference
This SlideShare covers how corporate social responsibility and giving back is engrained in the credit union model. It also dives into how credit unions can use the Porpoise platform to capture how they give back to the community while engaging employees.
A series of meet the funders events hosted by Hackney CVS to allow charitable organisations to interact directly with funders and better understand their priorities.
Income and volunteering challenges in the charity sector in 2023 PP.pdfFelixPerez547899
Price Bailey partnered with The National Council for Voluntary Organisations (NCVO) for a webinar that provided invaluable information on the trends in income and volunteering in the charity sector and the challenges that charities face in 2023 as a result.
As charities look to generate income and grow or maintain their volunteers to try and keep costs down, it is important to understand the wider economic climate and trends in this regard to inform your strategic thinking.
Fundraising regulator: A New System of Self-RegulationNICVA
A presentation from the Fundraising Regulator on their role as the new Fundraising Regulator: Upholding the Code of Fundraising Practice and implementing the Fundraising Preference Service.
Local authorities are transforming the lives of low-income families with administrative data. Councils are using this data in ever more exciting and innovative ways to target support to their communities and prevent instances of hardship.
In this webinar we showcase how public sector administrative data is being used for good. You will hear how our guest speakers Margaret Gallagher, Linda Morris and Emilio Innocenti, Haringey Council, used our LIFT Dashboard to run targeted intervention campaigns to encourage take-up of backdated Pension Credit claims.
View these slides to learn:
- How potentially eligible mixed-age couples were identified
- What communication methods we use to offer support
- What outcomes were achieved
To find out more visit www.policyinpractice.co.uk, email hello@policyinpractice.co.uk or call 0330 088 9242
The most underclaimed benefits and how to drive take upPolicy in Practice
We know that £10 billion of benefits go unclaimed each year by people who are eligible for them but not receiving them. Some households aren’t claiming support that could be worth thousands of pounds each year to them.
In this webinar we showcased innovative work councils are doing to encourage take-up of some of the most unclaimed benefits, and heard how this can lead to wider conversations that build financial resilience.
View these slides to learn:
- Which income-related benefits are most underclaimed
- One council’s work to drive up pension credit and tax credit claims
- How to determine the ROI of intervention campaigns so you know what works
- How software can help to identify vulnerability, target support and track change
For more information visit www.policyinpractice.co.uk, email hello@policyinpractice.co.uk or call 0330 088 9242
Similar to A2: Charity Regulation: What's new in 2019? (20)
A panel discussion considering what the future hold for charities and their governance, and how trustees can support their charities to survive and thrive.
Here we share our progress on updating the Charity Governance Code. Hear from the Code steering group about changes that are being made to the Diversity and Integrity principles following its refresh.
The panel will share some of the proposed changes to the Integrity principle, offering a preview of the updates. They will also reflect on findings from engagement and the extended consultation on enhancements to the Diversity principle. This will be an opportunity for the steering group to share their learning, having listened to a range of experiences. It is also an opportunity to discuss best practice which has been identified through the revision work. Finally, the group will offer an update on next steps on the Code's revision.
We’ve put together this video guide to using the governance wheel to carry out a board effectiveness review. It will be most useful for trustees or staff who are undertaking a board review for their own charity and want to know how best to use the governance wheel to support them in this.
As the charity sector continues to manage the impact of the pandemic, many charities are facing financial uncertainty. In this context many senior leaders, to ensure their charity’s sustainability, will be considering collaboration and merger. In this webinar, in association with Bates Wells, we aim to answer questions such as: When should a charity in crisis consider merging? What are the alternatives? How can you make the best decision for your organisation? You will also hear about a new online decision-making tool which will help organisations chart the options open to them in a tight financial spot.
Normal working practices have changed dramatically in a very short period. Most staff are still working remotely, and many organisations have made use of the furlough scheme. This has meant organisations are having to manage and support staff remotely; review some existing policies to ensure they are still fit for purpose; and manage with a reduced and rotating staff capacity. In partnership with our Trusted Supplier Croner, in this webinar we will be sharing good practice on managing and supporting staff in this new environment. We will be joined by Vicky Scott, Operations and HR Manager at Hackney CVS who will share the experiences and learnings of Hackney CVS in this new context.
The economic impact of coronavirus means that many voluntary sector organisations will be going through a period of significant change over the coming months. For many of the hardest hit charities, the process of restructuring and making redundancies will sadly be inevitable. In this webinar we help organisations prepare for this context.
Entering a new phase of the Covid-19 pandemic, with the option of returning to your workplace, has legal and practical implications for all charities. Employers need to be clear about what they are required to do to ensure the health and safety of their staff and volunteers. Employers are having to consider questions such as: what reasonable adjustments should employers make for their workforce in returning to a ‘new normal?’ How can we prepare for what lies ahead? In partnership with TrustLaw, in this webinar we aim to answer these questions. We will be joined by Sarah Valentine, Senior Associate at Eversheds Sutherland and Andrew New, Head of Education at St John Ambulance.
Slides from a webinar broadcast on 15 July 2020, sharing what volunteering organisations have learned since the lockdown in March.
Watch the full recording here: https://www.youtube.com/watch?v=HyFbDAtHHQo
Slides of NCVO webinar that took place on 24 June 2020 covering:
the general health and safety obligations to staff and volunteers, the key legal and practical issues employers need to consider and where to go for further support and guidance.
Watch the webinar: https://www.youtube.com/watch?v=RDBvyTIFTIc
Slides of the NCVO webinar that took place in June 2020 covering:
1) the role of the chair and the board in supporting organisations in the next phase
2) challenges and opportunities which the easing of lockdown presents for trustees
3) tips and resources to help boards plan in a period of significant change
Watch the webinar: https://www.youtube.com/watch?v=HaPktkiCRgo
In partnership with Zurich, NCVO is pleased to bring you a webinar discussing the importance of risk assessments and how effective risk assessments can demonstrate that appropriate health and safety measures are being adopted during the COVID 19 pandemic.
More from NCVO - National Council for Voluntary Organisations (20)
Up the Ratios Bylaws - a Comprehensive Process of Our Organizationuptheratios
Up the Ratios is a non-profit organization dedicated to bridging the gap in STEM education for underprivileged students by providing free, high-quality learning opportunities in robotics and other STEM fields. Our mission is to empower the next generation of innovators, thinkers, and problem-solvers by offering a range of educational programs that foster curiosity, creativity, and critical thinking.
At Up the Ratios, we believe that every student, regardless of their socio-economic background, should have access to the tools and knowledge needed to succeed in today's technology-driven world. To achieve this, we host a variety of free classes, workshops, summer camps, and live lectures tailored to students from underserved communities. Our programs are designed to be engaging and hands-on, allowing students to explore the exciting world of robotics and STEM through practical, real-world applications.
Our free classes cover fundamental concepts in robotics, coding, and engineering, providing students with a strong foundation in these critical areas. Through our interactive workshops, students can dive deeper into specific topics, working on projects that challenge them to apply what they've learned and think creatively. Our summer camps offer an immersive experience where students can collaborate on larger projects, develop their teamwork skills, and gain confidence in their abilities.
In addition to our local programs, Up the Ratios is committed to making a global impact. We take donations of new and gently used robotics parts, which we then distribute to students and educational institutions in other countries. These donations help ensure that young learners worldwide have the resources they need to explore and excel in STEM fields. By supporting education in this way, we aim to nurture a global community of future leaders and innovators.
Our live lectures feature guest speakers from various STEM disciplines, including engineers, scientists, and industry professionals who share their knowledge and experiences with our students. These lectures provide valuable insights into potential career paths and inspire students to pursue their passions in STEM.
Up the Ratios relies on the generosity of donors and volunteers to continue our work. Contributions of time, expertise, and financial support are crucial to sustaining our programs and expanding our reach. Whether you're an individual passionate about education, a professional in the STEM field, or a company looking to give back to the community, there are many ways to get involved and make a difference.
We are proud of the positive impact we've had on the lives of countless students, many of whom have gone on to pursue higher education and careers in STEM. By providing these young minds with the tools and opportunities they need to succeed, we are not only changing their futures but also contributing to the advancement of technology and innovation on a broader scale.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
1. A2: CHARITY
REGULATION: WHAT’S
NEW IN 2019?
CHAIR: ANNE HEAL – TRUSTEE, NCVO
SPEAKERS:
JANE HOBSON – HEAD OF GUIDANCE
AND PRACTICE, CHARITY COMMISSON
GERALD OPPENHEIM – CHIEF
EXECUTIVE, FUNDRAISING REGULATOR
VICTORIA HORDERN – HEAD OF DATA
PRIVACY, BATES WELLS BRAITHWAITE
Headline
sponsor:
Lead
sponsor:
Dinner
sponsors:
Drinks
sponsor:
8. • Holding charities to account
• Dealing with wrongdoing and harm
• Informing public choice
• Giving charities the understanding and tools they
need to succeed
• Keeping charity relevant for today’s world
@ChtyCommission
Our strategic priorities
9. Safeguarding and protecting people
@ChtyCommission
Put people first:
‘Safeguarding should be a priority for all charities,
not just those working with groups traditionally
considered at risk.’
10. Listening to feedback from groups and direct
engagement with charities
Working with agencies and partners – linking
OSCR/CCNI, help from police and law enforcement
on what/how to report on overseas incidents, DFID,
Home Office, DBS and DCMS
Online Guidance – improving existing safeguarding
guidance format and accessibility, planning new
strands of guidance/tools as requested by charities
RSIs – guidance clarifications, direct engagement
with charities that make, or wish to make multiple or
bulk reports, exploring digital solutions
Whistleblowing – improving our approach
Charity Commission actions
@ChtyCommission
12. @ChtyCommission
Domestic charity safeguarding: activities
• Guidance and reporting
• Behaviours and leadership
• Ethical principles
• Making good decisions at the right time
• Accessible training
13. Roles and requirements
@ChtyCommission
Protect people
Stop a repeat –
improve
Report and deal
with incidents and
risks
Charities Regulators
Hold charity to
account
Acting to protect
public trust
Framework
protections and
guidance support
Charity Commission:
Safeguarding and protecting people for charities and trustees
17. What we will cover
Give insight from our work to help your organisation to understand:
• Our role as a regulator
• What’s happening with the Code of Fundraising Practice
• Learn from our complaints work
18. Who we are
• Independent regulator of charitable fundraising in
England, Wales and Northern Ireland
• Standards in the Fundraising Code
• Complaints about fundraising
• Fundraising Preference Service
19. Levy and Registration
• Levy paid by charities spending over £100,000 per year
• Organisations spending less are encouraged to register with us
• Those that pay are shown on the FR Public Register and can use the
logo on their marketing material
• Some changes to levy fees coming in Sept 2019
20. The Code of Fundraising Practice
• The standards expected of fundraisers across the UK.
• Key part of maintaining public trust and confidence in the charity sector.
• Demonstrates that charities hold themselves accountable and that they will
handle complaints appropriately.
• The means by which the Fundraising Regulator considers complaints
against charitable organisations which fundraise.
21. Recent consultation
• Focussed on the style, presentation, clarity and accessibility of the Code.
• Not intended to make fundamental changes to the standards within the
Code, except where:
• an unnecessary repetition or contradiction of a rule elsewhere in the
Code,
• the meaning is unclear; or
• inaccurate in relation to UK law.
22. Consultation: what we heard
• 114 responses
• Broad support for proposals
• More we can do on issues like:
• using ‘you’ in the code and who the Code applies to;
• the scope of some rules;
• legal referencing and the use of asterisks; and
• the rule referencing system (GR, FM and WO)
• Revised following responses
23. Consultation: next steps
• Comprehensive legal review
• Plain English
• Standards Committee and Board
• PDF launched in Summer
• Three to four month familiarisation period
• Comes in to effect Autumn 2019, alongside website
24. Our complaints process
• Complaints are an opportunity for charities to learn
• Encourage ‘local resolution’
• Look at complaints against the Code of Fundraising Practice – has there
been a breach?
• Make recommendations for improvement
• External Review process
25. Overview of our complaints work
• Between 1 April 2017 - 31 August 2018, we received
over 1,500 complaints.
• We closed 78 investigations, with others ongoing.
• Of which, we upheld 81% of complaints
26. What we can investigate
If a fundraising organisation has:
• made misleading or excessive requests for donations.
• been disrespectful or treated members of public unfairly when seeking donations.
• not been transparent or open about the relationship with a third party
• failed to respect a donor’s wishes
• not dealt appropriately with a complaint made by a member of the public
27. What we cannot investigate
If a fundraising organisation has:
• Allegations of serious or sustained misconduct
• Allegations of fraud or criminal activity.
• Employment or contractual matters
• Already been brought to the attention of the police.
• Or where legal action is being taken.
28. Investigations
• Published 25 investigation summaries on
our website
• Anonymous
• Set out key learning
• Complaints received from March 2019, all
charities will be named once investigations
close
29. Compliance
In the event that an organisation does not comply with our recommendations, actions we
may:
• refer the case to the relevant statutory regulator, for example, the Charity
Commission or the Information Commissioner;
• remove the charity from our directory and suspend the use of our badge.
30. Complaints Report 2017/18
• Key themes from complaints we
received and investigated
• Complaints from charities spending the
most on fundraising
• How this can help you fundraise better
31. Complaints in the sector April 2017-March 2018
• Door-to-door fundraising – behaviour of the fundraiser (31%) and time of
the day (24%)
• Addressed mail – frequency of communication (34%) and campaign
content (13%)
• Clothing collection – 38% of complaints about bags not being collected
32. Misleading information in fundraising
• Over 25 breaches of the Code were upheld across 18 investigations
• Exaggerating facts, not allowing informed decisions to be made
• Information not well presented, properly cited, donors felt misled
• Key learning: handle all information carefully
• Consider statistics, facts and portrayal
33. Manage supporter data effectively
• 15 investigations (19%)
• Using information from supporters or how information was managed
• Inadequate action from charities to remove people from their databases when
asked
• Read across to Fundraising Preference Service
• Key learning: charities need better systems to make sure they action requests to be
removed from the database
34. Monitoring third parties
• Many examples of non-compliance
• Use your contract wisely
• Is your contractor registered with us?
• Key learning: Need systems to manage third parties – monitor and make
sure they are compliant.
35. Better complaint handling
• Most frequent code breach type
• Common breaches relate to inadequate response to concerns
• Important for small charities – need procedures
• Key learning: Bad handling of complaints leads to more work, more
complaints and further escalation…
36. How to improve complaint handling?
• Increase understanding of what a complaint is…
• Have an effective complaints process / procedures
• Respond in a timely way
• Investigate thoroughly with transparent decisions
• Learn from complaints and show your supporters this
• Consult our complaints handling guidance
37. Fundraising Preference Service
• Free to use service that allows members of the public
to control the communications they receive
• Charities can access suppression requests via the
Charity Portal
• Not accessing requests is a breach of the Code and
potentially the DPA 2018
• From 1st March, naming charities which do not access and refer to ICO
38. Summary – what’s new?
• Levy 4: Sept 2019 - most recent accounts and two new bands
• From 1 March: naming organisations we investigate
• New Code: Summer and Autumn 2019
• Complaints Report
• Review of the Fundraising Regulator
• From 1 March: naming charities that do not act on FPS suppressions
44. Let’s talk about fines under GDPR
• Austria: organisation fined 4,800 Euros for illegal video surveillance
• Portugal: hospital fined 400,000 Euros for insufficient access controls to
patient data
• Germany: Social media company fined 20,000 Euros for failure to ensure
data security
• France: Google fined 50m Euros for failures around transparency and
consent
NB. As of early March 2019, 200K complaints received by DPAs and 56m Euros
of fines issued. But, leaving Google aside, that’s a fine of around 30 Euros/
complaint….
46. Fines/ Enforcement Action from the ICO (I) May 2018
• Bible Society - £100,000
• Yahoo! - £250,000
• Gloucester Police - £80,000
• BT - £77,000
• Aggregate IQ – enforcement notice
• Noble Design & Build – Prosecuted and Fined
• Independent Inquiry into Child Sexual Abuse - £200,000
• Emma’s Diary - £140,000
• Everything DM Limited - £60,000
• Equifax - £500,000
• Nurse prosecuted - access to patient data
47. Fines/ Enforcement Action from the ICO (II)
• Enforcement action against those failing to pay the data
protection fee
• BUPA - £175,000
• Manchester firm - £150,000
• Heathrow Airport - £120,000
• Facebook - £500,000
• Motor Industry Employee – 6 month prison sentence
• Uber - £385,000
• GP surgery secretary – prosecuted and fined
48. Fines/ Enforcement Action from the ICO (III) March 2019
• Former headmaster prosecuted for unlawfully accessing
data
• Tax Returned Limited - £200,000
• SCL Elections - £15,000 for failing to comply
• Leave.eu and Eldon Insurance - £120,000
• Housing developer – failure to comply with access
request
• Council officer fined for emailing CVs of rival job
applicants to his partner
• Raid on businesses for spam calls – Bham and
Brighton
• Vote Leave - £40,000
49. What is coming up?
• ICO Age Appropriate Design Code
– Draft due for publication in April
– Consultation
– Final version – before end of the year
• Revised ICO Cookie guidance
• Continuing to provide GDPR/ DPA guidance
• E-Privacy Regulation – 2020?
• CJEU decisions on use of consent for cookies; controller/ processor;
validity of SCC
• More guidance from EDPB
A little bit about the Fundraising Regulator first.
We launched in July 2016 after the Cross-Party review of fundraising found the previous system of regulation to be ineffective.
We maintain and improve the Fundraising Code, which applies to all fundraisers in the UK.
We handle complaints from the public about fundraising, and investigate when we think charities have breached the Code.
We operate the Fundraising Preference Service, which lets the public stop communications from charities they no longer want to hear from.
[Include here any areas you wish to highlight around our mission and values. Direct people to our website to learn more “about us”. ]
Funded by those organisations who spend over £100,000 per year on Fundraising (pay between £150 and £15,000)
Organisations who spend less than that are encouraged to Register with us for £50 per year, (more for commercial fundraising agencies).
Those that pay levy or register are shown on the FR Public Register and can use the logo on their marketing material
Small changes to
A reminder about our complaints process
To give you an idea of the scale of our complaints work, here’s some basic figures.
Between 1 April 2017 - 31 August 2018, we received over 1,500 complaints.
We receive numerous complaints on any given day. Our first job is to identify if they are ready for investigation or within our remit.
40% were out remit
44% were not ready for us to consider or what we term as ‘premature’
From the remaining complaints, we closed 78 investigations, with others ongoing.
We upheld 81% of complaints, identifying at least one breach of the Code.
We investigate complaints where there is a possible breach of the code.
These are often broadly identified in number of high level ways as set out in the slide.
We need to make sure there is clear reason for complaint and it relates directly to fundraising activity.
If a member of the public believes the fundraising organisation has made misleading or excessive requests for donations.
If a member of the public believes a fundraising organisation has been disrespectful or treated them unfairly when seeking donations.
If a fundraising organisation is not transparent or open about the relationship it has with a third party, for example, a fundraising agency working on its behalf.
If a fundraising organisation has failed to respect a donor’s wishes, for example, if a donor has asked to be contacted only in a certain way.
If a fundraising organisation has not dealt appropriately with a complaint made by a member of the public about fundraising.
Complaints about allegations of serious or sustained misconduct by those in management and control of a charity.
Complaints that an organisation is claiming to be a charity when it is not, including allegations of fraud or criminal activity.
Complaints about employment or contractual matters, either from a member of the public, an employee or third party agency.
Complaints that have already been brought to the attention of, and are being investigated by, the police.
Complaints where legal action is being taken.
Encourage people to review these published decisions, they offer learning and insight for all types of organisation.
Summary of key themes (3 in this presentation) from complaints we have received and investigated. Data about complaints that charities who spent the most on fundraising have received.
Published on 28th March!
First thing you can do when back in the office is look at our complaint report which underpins much of this presentation. The complaints report offers insight into both:
The complaints we have received – this is new and we will do this annually.
The complaints that charities have reported themselves.
Great learning and insight into common complaints and breaches of the code
Now for some other themes from our complaints work which will help you to avoid complaints…
Let take a look at what the sector is telling us about the complaints they receive…
The data provided by the charities which spend the most on fundraising (levy bands 1 – 4) but this is useful to all
Top complaints types were:
Door-to-door fundraising – behaviour of the fundraiser (31%) and time of day (24%)
Addressed mail - the frequency of communication (34%) and campaign content (13%). These reasons are echoed in online and email communications.
Clothing collection - 38% of complaints received on this topic related to bags not being collected. Some complaints focused on the householder not wanting receive clothing bags.
Of the 52 complaints we received from people in wales:
24 were out of remit
24 were referred back to the charity to resolve
2 were investigated
2 received other regulatory action*
We will gather data in same way for 2018/19 and 2019/20 to provide comparable dataset.
*The remit of the Fundraising Regulator extends to all charitable fundraising. This means that on occasion we will take action against organisations that are not charities or fundraising agencies.
For example, when a team at a supermarket branch take part fundraising activity and do not follow our code of fundraising practice, we will regulate this activity and ensure the supermarket via the head office acts in accordance with the Code.
Now for some insight from our complaints work
In some cases information was not well presented or cited properly so donors felt misled.
This is an important area. Members of the public often bring charities to our attention when they feel they are being misled or information is being used to manipulate/mislead them.
It can be difficult to judge this one and sometimes we find they have not directly misled or intended to mislead the member of the public.
But in many cases we find more could have been done by the charity to ensure the information and data is better presented.
Key learning – handle all information carefully – consider statistics, facts and portrayal when developing fundraising campaigns.
It is more important than ever to deal with people’s data well (just think GDPR!).
This is an ongoing task for charities, ensuring that they look after people’s data.
A common complaint is an obvious one – people not being removed from support databases when requested.
If people want to be removed from marketing and supporter databases, they must be.
At the Fundraising Regulator, we receive multiple complaints about this not being done.
Even small charities must have systems in place and person(s) responsible for making sure databases are kept up to date.
This reads across to
Refer to good guidance – ICO and on our website
15 investigations (19%) related to how the fundraising organisation used the information they obtained from the supporter or how they managed that information.
A common theme was the inadequate action from charities to remove member of the public from their supporter database.
Key learning - We noted in our investigations, instances where members of the public were reassured they would be removed and then were not – charities need better systems to ensure that they action requests.
Though you may be confident in your own systems and teams, don’t forget contractors working on your behalf – whether it is a marketing agency, a fundraising agency or company to collect charity bags.
A third party fundraiser can be an organisation or individual authorised by a charitable organisation to ask for donations on its behalf. They may be paid, professional fundraisers or commercial partners if they are fundraising.
Monitoring third parties is an area where we have found repeated breaches of the Code by charities of varying sizes. The importance of the ability of charities to oversee and monitor third parties engaged in fundraising on their behalf should not be underestimated.
Charities must be aware of the risks involved in allowing a third party to fundraise on their behalf, particularly, if that organisation is acting as a commercial participator (which is a company that, as a regular part of its everyday business, engages in a promotional venture a charity will benefit from).
Highlights the how it is very important to manage lists and monitor contractors working on your behalf.
This is an important area for the public and reflected in the complaints that the charities have received themselves.
Section 3 – How to better handle complaints
A cross cutting theme in our complaints work is handling complaints themselves.
Most frequently identified breach of the Code - complaint handling
In most cases the breaches relate to a charity not providing a full response to the concerns raised or a failure to demonstrate learning from a complaint
In some cases had the original complaint been better dealt with that we would likely not have received a complaint at all
We have seen that charities can have a tendency to be defensive when responding to complaints
Demonstrates a need for improvement across the sector (both large and small charities)
Important for small charities – represent 27% of complaints from organisations outside the levy.
In the cases of some smaller charities it seems the failure to properly deal with a complaint is linked to resource, however, we have seen examples of poor complaint handling in larger charities as well
No matter what you’re size, you need procedures to protect your organisation AND keep your supporters!
Last year, we published complaints handling guidance which set out some clear recommendations about what to do:
Ensure that all your staff understand what a complaint is and how to recognise one – definition “A complaint may be generally defined as an expression of dissatisfaction, however made, about actions taken or a lack of action.“
Have an effective complaints process and procedures…
Complaints procedures should be simple and clear. They should be easily accessible to members of the public and individuals
Provide accurate information about the scope of complaints that the organisation can consider and what complainants can and cannot expect
In the event that organisations are unable to resolve the complaint, the complaints procedures should clearly signpost individuals to the Fundraising Regulator or the Scottish Fundraising Standards Panel.
Respond in a timely way and ensure that you communicate effectively with the complainants regarding where you are up to.
Investigating a complaint fairly and thoroughly – acknowledge receipt, set out the next steps and process, make sure someone not involved in complaint investigates, set out evidence and what you have heard clearly.
Reach a decision and be open about it – be clear about what you have decided, set out the learning and detail what your organisation intends to do a result.
A reminder about our FPS which sets out to help the public.
Launched 6th July 2017
Online and telephone
Free to use service that allows members of the public to control the communications they receive from specific chosen charities
Charities can access suppression requests via the Charity Portal
Cost covered through Fundraising Levy
Not accessing is a breach of code
Big change is that we are now naming charities which do not respond or access the service.